Business Studies P1 Eng - x5
Business Studies P1 Eng - x5
2023
10721
BUSINESS STUDIES
(PAPER 1)
TIME: 2 hours
MARKS: 150
10 pages
P.T.O.
BUSINESS STUDIES 2
(PAPER 1) 10721/23
1. This question paper consists of THREE sections and covers TWO main topics.
SECTION A: COMPULSORY
SECTION B: Consists of THREE questions.
Answer any TWO of the three questions in this section.
SECTION C: Consists of TWO questions.
Answer any ONE of the two questions in this section.
2. Read the instructions for each question carefully and take note of what is required.
Note that ONLY the answers to the first TWO questions selected in SECTION B
and the answers to the FIRST question selected in SECTION C will be marked.
3. Number the answers correctly according to the numbering system used in this
question paper. NO marks will be awarded for answers that are numbered incorrectly.
4. Except where other instructions are given, answers must be written in full sentences.
5. Use the mark allocation and the nature of each question to determine the length and
depth of an answer.
6. Use the table below as a guide for mark and time allocation when answering each
question.
TIME
SECTION QUESTION MARKS
(minutes)
A: Objective-type questions
1 30 20
COMPULSORY
7. Begin the answer to EACH question on a NEW page, e.g. QUESTION 1 – new
page, QUESTION 2 – new page.
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SECTION A (COMPULSORY)
QUESTION 1
1.1 Various options are provided as possible answers to the following questions.
Choose the correct answer and write only the letter (A – D) next to the question
numbers (1.1.1 to 1.1.5) in the ANSWER BOOK, e.g. 1.1.6 D.
A annual
B maternity
C sick
D family responsibility
A strength
B weakness
C opportunity
D threat
A primary
B economic
C secondary
D tertiary
A Housing allowance
B Unemployment Insurance fund
C Medical aid
D Car allowance
1.1.5 The … business function is responsible for promoting the image of the
business.
A administration
B marketing
C purchasing
D public relations
(5 x 2) (10)
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1.2 Complete the following statements by using the word(s) provided in the list
below. Write only the word(s) next to the question numbers (1.2.1 to 1.2.5) in the
ANSWER BOOK.
1.2.4 The … manager ensures that there are no stoppages due to stock
shortages.
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COLUMN A COLUMN B
1.3.1 Placement procedure A promotes equal opportunities and fair
treatment in the workplace
1.3.2 Quality
B adding new, unrelated products to
1.3.3 National Skills Development existing products which may appeal
Strategy to existing customers
TOTAL SECTION A: 30
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BUSINESS STUDIES 6
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SECTION B
NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose.
The answer to EACH question must start on a NEW page, e.g. QUESTION 2
on a NEW page, QUESTION 3 on a NEW page.
2.2 Outline any TWO consumer rights as stipulated in the National Credit Act (NCA),
2005 (Act 34 of 2005). (4)
2.3 Read the scenario below and answer the questions that follow.
Mags Computers buys components from IMM International, which has a slow
delivery schedule. The employees of MC lack the relevant skills necessary to
manufacture quality computers. MC had to borrow money from Smart Bank at a
high-interest rate to improve their products.
2.3.3 State the extent of control that MC has over each business environment
named in QUESTION 2.3.2 (3)
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2.6 Read the scenario below and answer the question that follows.
2.7 Advise businesses on the role of SETAs in supporting the Skills Development
Act (SDA), 1998 (Act 97 of 1998). (6)
[40]
3.3 Read the scenario below and answer the questions that follow.
3.3.2 Discuss other reasons for the termination of an employment contract. (4)
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3.6 Read the scenario below and answer the question that follows.
Solarwise Manufacturers checks the quality of their solar panels to meet the
required standards, during and after the production process. The Chief
Executive Officer (CEO) of SM uses techniques and tools to improve the quality
of their products.
Identify TWO quality concepts that are applicable to SM. Motivate your answer
by quoting from the scenario above.
3.7 Discuss the impact of total quality management (TQM) if poorly implemented by
businesses. (4)
3.8 Advise businesses on the quality indicators of the financial function. (6)
[40]
BUSINESS ENVIRONMENTS
4.1 Outline the rights of employees in terms of the Labour Relations Act (LRA),
1995 (Act 66 of 1995). (6)
4.2 Read the scenario below and answer the questions that follow.
Mohammed Builders follows safety measures so that they are protected from
financial burden should an accident occur in the workplace.
4.2.1 Identify the Act that is applicable to the scenario above. (2)
4.2.2 Discuss the advantages of the Act identified in QUESTION 4.2.1. (4)
4.3 Explain how businesses could apply the following forces of the Porter's Five
Forces model to analyse their position in the market environment:
BUSINESSES OPERATIONS
4.4 Name any TWO aspects that should be included in an employment contract. (2)
4.5 Read the scenario below and answer the questions that follow.
4.5.1 Quote TWO aspects of the selection procedure that IE applied in the
scenario above. (2)
4.5.2 Explain the role of the interviewer during the interview. (6)
TOTAL SECTION B: 80
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SECTION C
NOTE: Clearly indicate the QUESTION NUMBER of the chosen question. The answer to
the question must start on a NEW page, e.g. QUESTION 5 on a NEW page OR
QUESTION 6 on a NEW page.
Successful businesses develop and evaluate suitable strategies to deal with identified
challenges in business environments. Many businesses use intensive strategies to
improve the performance of existing products in the market. They also apply the PESTLE
factors to identify challenges in the macro environment and find ways to deal with these
challenges.
Write an essay on business strategies in which you include the following aspects:
Many businesses follow the correct recruitment procedure to find suitable and
qualified employees. Businesses compile a job analysis to determine competencies
required for the job. They also offer attractive fringe benefits as additions to
employees’ remuneration. The management of the human resource function
should be mindful of the implications of the Employment Equity Act (EEA), 1998
(Act 55 of 1998) when making appointments.
Write an essay on the human resource function in which you include the following
aspects:
TOTAL SECTION C: 40
TOTAL: 150
END