Teaching Listening and Speaking
Teaching Listening and Speaking
Introduction
Listening is the neglected communication skill. While all of us have had instruction in reading,
writing, and speaking, few have had any formal instruction in listening. Most of us spend seven of
every 10 minutes of our waking time in some form of communication activity. Of these seven minutes
(or 70% of the time we are awake), 10% is spent writing, 15% reading, 30% talking, and 45%
listening.
Think of it! We spend nearly half of our communication time listening, but few of us make any
real effort to be better listeners. For those who do, however, the effort pays great dividends—higher
productivity, faster learning, and better relationships.
Listening is more than merely hearing words. Listening is an active process by which students
receive, construct meaning from, and respond to spoken and or nonverbal messages (Emmert,
1994). As such, it forms an integral part of the communication process and should not be separated
from the other language arts. Listening comprehension complements reading comprehension.
Verbally clarifying the spoken message before, during, and after a presentation enhances listening
comprehension. Writing, in turn, clarifies and documents the spoken message.
When we teach listening we consider what the object of our instruction is. We look at ideas
that have influenced thinking on learner listening in English language teaching.
Kinds of Listening
Teachers can help students become effective listeners by making them aware of the different
kinds of listening, the different purposes for listening, and the qualities of good listeners. Wolvin and
Coakley (1992) identify four different kinds of listening:
Listening as a PRODUCT
It shows what listeners do in order to demonstrate their understanding. It is described in terms
of outcomes which are stated either verbally or non-verbally.
Listening as a PROCESS
Students do not have an innate understanding of what effective listeners do; therefore, it is the
responsibility of teachers to share that knowledge with them. Perhaps the most valuable way to teach
listening skills is for teachers to model them themselves, creating an environment which encourages
listening. Teachers can create such an environment by positive interaction, actively listening to all
students and responding in an open and appropriate manner. Teachers should avoid responding
either condescendingly or sarcastically. As much as possible, they should minimize distractions and
interruptions. It is important for the teacher to provide numerous opportunities for students to practice
listening skills and to become actively engaged in the listening process.
Listening can be best understood as a combination of low and high inferences (Rost, 1990)
Listeners make low-level inferences when they use their knowledge of linguistic features to infer
(decode) the sounds in an utterance. To understand what a message means, they engage in higher
level inferences by using on their knowledge of both linguistic and pragmatic nature.
Another cognitive perspective on learner listening is the use of listening comprehension strategies.
These are mental mechanisms used to process and manage information. The three categories of
listening strategies are:
Cognitive : process, interpret, store and recall information. This involves strategies such as
inferencing and prediction.
Metacognitive : manage and facilitate mental process; cope with difficulties during listening.
Examples of such strategies include comprehension monitoring and visualizing.
Social-affective : ask the help of others to facilitate comprehension; manage one’s emotions
when listening such as confidence building and cooperation.
1. Interpersonal Activities
One effective and nonthreatening way for students to develop stronger listening skills is through
interpersonal activities, such as mock interviews and storytelling. Assign the students to small groups of
two or three, and then give them a particular listening activity to accomplish. For example, you may
have one student interview another for a job with a company or for an article in a newspaper. Even a
storytelling activity, such as one that answers the question "What was your favorite movie from last
year?" can give students the opportunity to ask one another questions and then to practice active
listening skills.
2. Group Activities
Larger group activities also serve as a helpful method for teaching listening skills to students. You can
begin with a simple group activity. For the first part, divide students into groups of five or larger and
instruct them to learn one hobby or interest of at least two other group members. Encourage them to ask
clarifying questions during the activity, and you may allow them to take notes if helpful. However, as
time passes and their skills grow, you should limit students to only writing notes after the completion of
the first part of the group activity. For the second part, have the students sit in a large circle, and then
have each individual student share the name and the hobby or interest of the group members that she or
he met. This second part of the group activity can also lend itself to additional listening exercises. For
example, you may ask students to name a number of the hobbies and interests identified during the
sharing session.
3. Audio Segments/songs
You can also teach listening skills through audio segments of radio programs, online podcast,
instructional lectures and other audio messages. You should model this interactive listening process in
class with your students, and then instruct them to repeat the exercise on their own. First, instruct
students to prepare for listening by considering anything that they will want to learn from the content of
the audio segment. Once they have written down or shared these ideas, then play the audio segment,
allowing the students to take notes if helpful. Once they have gained confidence and experience, repeat
this activity but instruct students to not take notes until the completion of the audio segment. You can
use shorter or longer audio segments, and you can choose more accessible or more challenging material
for this type of exercise.
4. Video Segments
Another helpful resource for teaching listening skills are video segments, including short sketches, news
programs, documentary films, interview segments, and dramatic and comedic material. As with audio
segments, select the portion and length of the video segment based on the skill level of your students.
With your students, first watch the segment without any sound and discuss it together. Encourage the
students to identify what they think will be the content of the segment. Then, watch the segment again,
this time with sound, allowing students to take notes if helpful for their skill level. After the completion
of the video segment, you can have students write a brief summary of the segment, or you can take time
to discuss as a group how the segment compares with the students' expectations.
The following ideas will help make your listening activities successful:
Noise
Reduce distractions and noise during the listening segment. You may need to close doors or windows
or ask children in the room to be quiet for a few minutes.
Equipment
If you are using a CD-player, make sure it produces acceptable sound quality. Bring extra batteries or
an extension cord with you.
Repetition
Read or play the text a total of 2-3 times. Tell students in advance you will repeat it. This will reduce
their anxiety about not catching it all the first time. You can also ask them to listen for different
information each time through.
Content
Unless your text is merely a list of items, talk about the content as well as specific language used. The
material should be interesting and appropriate for your class level in topic, speed, and vocabulary. You
may need to explain reductions (like 'gonna' for 'going to') and fillers (like 'um' or 'uh-huh').
Recording Your Own Tape
Write appropriate text (or use something from your textbook) and have another English speaker read it
onto tape. Copy the recording three times so you don't need to rewind. The reader should not simply
read three times, because students want to hear exact repetition of the pronunciation, intonation, and
pace, not just the words.
Video
You can play a video clip with the sound off and ask students to make predictions about what dialog is
taking place. Then play it again with sound and discuss why they were right or wrong in their
predictions. You can also play the sound without the video first, and show the video after students have
guessed what is going on.
Homework
Give students a listening task to do between classes. Encourage them to listen to public in airports, bus
stations, supermarkets, etc. and try to write down what they heard. Tell them the telephone number of a
cinema and ask them to write down the playing times of a specific movie. Give them a tape recording of
yourself with questions, dictation, or a worksheet to complete.
Bottom–up Listening
This refers to a process by which sounds are used to build up units of information, such as
words, phrases, clauses and sentences before the aural input is understood.
Top-down processing
This refers to the application of background knowledge to facilitate comprehension.
It is generally believed now that both top-down and bottom-up processing occur at the same
time in what is known as parallel processing (Eysenck,1993). In some instances, one type of
processing might take precedence over the other, depending on the amount of practice an individual
has had on a specific task.
Pre-listening
During the pre-listening phase, teachers need to recognize that all students bring different
backgrounds to the listening experience. Beliefs, attitudes, and biases of the listeners will affect the
understanding of the message. In addition to being aware of these factors, teachers should show
students how their backgrounds affect the messages they receive.
Prepare your learners by introducing the topic and finding out what they already know about it. A good way to
do this is to have a brainstorming session and some discussion questions related to the topic. Then provide any
necessary background information and new vocabulary they will need for the listening activity.
There are several strategies that students and their teachers can use to prepare for a listening
experience. They can:
1. Activate Existing Knowledge. Students should be encouraged to ask the question: What do I
already know about this topic? From this teachers and students can determine what
information they need in order to get the most from the message. Students can brainstorm,
discuss, read, view films or photos, and write and share journal entries.
2. Build Prior Knowledge. Teachers can provide the appropriate background information
including information about the speaker, topic of the presentation, purpose of the presentation,
and the concepts and vocabulary that are likely to be embedded in the presentation.
3. Review Standards for Listening. Teachers should stress the importance of the audience's
role in a listening situation. There is an interactive relationship between audience and speaker,
each affecting the other. Teachers can outline the following considerations to students:
o Students have to be physically prepared for listening. They need to see and hear
the speaker. If notes are to be taken, they should have paper and pencil at hand.
o Students need to be attentive. In many cultures, though not all, it is expected that the
listener look directly at the speaker and indicate attention and interest by body
language. The listener should never talk when a speaker is talking. Listeners should put
distractions and problems aside.
o "Listen to others as you would have them listen to you."
4. Establish Purpose. Teachers should encourage students to ask: "Why am I listening?" "What
is my purpose?" Students should be encouraged to articulate their purpose.
o Am I listening to understand? Students should approach the speech with an open
mind. If they have strong personal opinions, they should be encouraged to recognize
their own biases.
o Am I listening to remember? Students should look for the main ideas and how the
speech is organized. They can fill in the secondary details later.
o Am I listening to evaluate? Students should ask themselves if the speaker is qualified
and if the message is legitimate. They should be alert to errors in the speaker's thinking
processes, particularly bias, sweeping generalizations, propaganda devices, and
charged words that may attempt to sway by prejudice or deceit rather than fact.
o Am I listening to be entertained? Students should listen for those elements that make
for an enjoyable experience (e.g., emotive language, imagery, mood, humor,
presentation skills).
o Am I listening to support? Students should listen closely to determine how other
individuals are feeling and respond appropriately (e.g., clarify, paraphrase, sympathize,
encourage).
Before a speaker's presentation, teachers also can have students formulate questions that
they predict will be answered during the presentation. If the questions are not answered, students
may pose the questions to the speaker. Students should as well be encouraged to jot down questions
during listening.
T – Tune-in
(The listener must tune-in to the speaker and the subject, mentally calling up everything known
about the subject and shutting out all distractions.)
Q -- Question
(The listener should mentally formulate questions. What will this speaker say about this topic?
What is the speaker's background? I wonder if the speaker will talk about...?)
L -- Listen
(The listener should organize the information as it is received, anticipating what the speaker
will say next and reacting mentally to everything heard.)
R -- Review
(The listener should go over what has been said, summarize, and evaluate constantly. Main
ideas should be separated from subordinate ones.)
5. Use a Listening Guide. A guide may provide an overview of the presentation, its main ideas,
questions to be answered while listening, a summary of the presentation, or an outline. For
example, a guide such as the following could be used by students during a presentation in
class.
1. Situation:
Speaker's name:
Date:
Occasion:
2. What is the general subject of this talk?
3. What is the main point or message of this talk?
4. What is the speaker's organizational plan?
5. What transitional expressions (e.g., firstly, secondly, in contrast, in
conclusion) does the speaker use?
6. Does the speaker digress from the main point?
7. Write the speaker's main point in no more than three sentences.
8. What is your personal reaction to the talk?
While- Listening Stage
While-listening tasks are what students are asked to do during listening time. The listening
tasks should be enjoyable and meaningful to the students. It should be simple and easy to handle. It
should provide opportunities for students to succeed.
Students need to understand the implications of rate in the listening process. Nichols (1948) found
that people listen and think at four times the normal conversation rate. Students have to be
encouraged to use the "rate gap" to actively process the message. In order to use that extra time
wisely.
Effective listeners:
connect—make connections with people, places, situations, and ideas they know
find meaning—determine what the speaker is saying about people, places, and ideas
question—pay attention to those words and ideas that are unclear
make and confirm predictions—try to determine what will be said next
make inferences—determine speaker's intent by "listening between the lines"; infer what the
speaker does not actually say
reflect and evaluate—respond to what has been heard and pass judgment.
Example words: for example, for instance, thus, in other words, as an illustration
Usually found in: generalization plus example (but may be found in enumeration and
argumentation)
Time words: first, second, third, meanwhile, next, finally, at last, today, tomorrow, soon
Usually found in: narration, chronological patterns, directions (and whenever events or
examples are presented in a time sequence)
• Addition words: in addition, also, furthermore, moreover, another example
Usually found in: Enumeration, description, and sometimes in generalization plus example
Result words: as a result, so, accordingly, therefore, thus
Usually found in: Cause and effect
Contrast words: however, but, in contrast, on the other hand, nevertheless
Usually found in: comparison and contrast (and whenever speaker makes a comparison or
contrast in another pattern) (Devine, 1982).
Most students need practice in making inferences while listening. A simple way to help
students become aware that there is meaning between the lines is to read a passage from literature
which describes a character's actions, appearance, or surroundings. From this information, students
make inferences about the character's personality. Teachers should keep in mind that the purpose of
an exercise such as this is not to elicit the exact answer, but to provide opportunities for students to
make various inferences. Students also need to be aware of the inferences they can make from non-
verbal cues. A speaker's tone and body language can convey a message as well.
Although listeners need not capture on paper everything they hear, there are times that
students need to focus on the message and need to record certain words and phrases. Such note-
making ("listening with pen in hand") forces students to attend to the message.
Transcribing or writing down live or recorded speech can sharpen students' listening, spelling,
and punctuation skills.
Critical thinking plays a major role in effective listening. Listening in order to analyze and
evaluate requires students to evaluate a speaker's arguments and the value of the ideas,
appropriateness of the evidence, and the persuasive techniques employed.
Planning and structuring classroom activities to model and encourage students to listen
critically is important. Students should learn to:
Analyze the message
Critical listeners are concerned first with understanding accurately and completely what they
hear (Brownell, 1996).
Analyze the speaker
Critical listeners must understand the reliability of the speaker. Is the speaker credible?
Trustworthy? An expert? Dynamic?
Analyze the speaker's evidence
Critical listeners must understand the nature and appropriateness of the evidence and
reasoning. What evidence is used? Expert testimony? Facts? Statistics? Examples? Reasons?
Opinions? Inappropriate evidence might include untrustworthy testimony; inadequate,
incorrect, inappropriate, or irrelevant facts, statistics, or examples.
Analyze the speaker's reasoning
Critical listeners must understand the logic and reasoning of the speaker. Is this evidence
developed in logical arguments such as deductive, inductive, causal, or analogous? Faulty
reasoning might include hasty or over-inclusive generalization, either-or argument, causal
fallacy (therefore, because of this), non sequitur (confusion of cause and effect), reasoning in a
circle, begging or ignoring the question, false analogy, attacking the person instead of the idea,
or guilt by association.
Analyze the speaker's emotional appeals
Critical listeners must understand that persuaders often rely on emotional appeal as well as
evidence and reasoning. Critical listeners, therefore, must recognize effective persuasive
appeals and propaganda devices.
Post-Listening Stage
This is usually at the end of a lesson. These are off-shoots or extension of the work done at the pre-
and while listening stage. At this stage the students have time to think, reflect, discuss and to write.
Students need to act upon what they have heard to clarify meaning and extend their thinking.
Well-planned post-listening activities are just as important as those before and during. Some
examples follow.
To begin with, students can ask questions of themselves and the speaker to clarify their
understanding and confirm their assumptions.
Hook and Evans (1982) suggest that the post-mortem is a very useful device. Students
should talk about what the speaker said, question statements of opinion, amplify certain
remarks, and identify parallel incidents from life and literature.
Students can summarize a speaker's presentation orally, in writing, or as an outline. In
addition to the traditional outline format, students could use time lines, flow charts, ladders,
circles, diagrams, webs, or maps.
Students can review their notes and add information that they did not have an opportunity to
record during the speech.
Students can analyze and evaluate critically what they have heard.
Students can be given opportunities to engage in activities that build on and develop concepts
acquired during an oral presentation. These may include writing (e.g., response journal,
learning log, or composition), reading (e.g., further research on a topic or a contradictory
viewpoint), art or drama (e.g., designing a cover jacket after a book talk or developing a mock
trial concerning the topic through drama in role).
PROCESSING IN LISTENING
Bottom–up Listening
This refers to a process by which sounds are used to build up units of information, such as
words, phrases, clauses and sentences before the aural input is understood.
Top-down processing
This refers to the application of background knowledge to facilitate comprehension.
It is generally believed now that both top-down and bottom-up processing occur at the same
time in what is known as parallel processing (Eysenck,1993). In some instances, one type of
processing might take precedence over the other, depending on the amount of practice an individual
has had on a specific task.
Vandegrift (2004) mentioned that students may use either top-down or bottom-up processes. As one
listens, he /she may consciously or unconsciously use one or both processes. Cahyono and Widiati
(2009) mentioned that “successful listeners are those who can use both bottom-up and top – down
processes by combining the new information and the knowledge that they already know”. Brown
(2006) and Yildirim (2016) elaborated on this:
… students must hear some sounds (bottom-up processing), hold them in their working memory long
enough ( a few seconds) to connect them, and then interpret what they’ve just heard before
something new comes along. At the same time, listeners are using their background knowledge (top-
down processing ) to determine meaning with respect to prior knowledge and schemata”
TEACHING SPEAKING
Introduction
The goal of teaching speaking skills is communicative efficiency. Learners should be able to
make themselves understood, using their current proficiency to the fullest. They should try to avoid
confusion in the message due to faulty pronunciation, grammar, or vocabulary, and to observe the
social and cultural rules that apply in each communication situation.
Oral communication is a two-way process between speaker and listener (or listeners) and
involves the productive skill of speaking and the receptive skill of understanding (or listening with
understanding). Both speaker and listener have a positive function to perform. In simple terms, the
speaker has to encode the message he wishes to convey in appropriate language, while the listener
(no less actively) has to decode (or interpret) the message.
A review of some of the views of the current issues in teaching oral communication can help
provide some perspective to the more practical considerations of designing speaking lessons.
1. Conversational discourse
The benchmark of successful language acquisition is almost always the demonstration of an
ability to accomplish pragmatic goals through interactive discourse with other speakers of the
language. Although historically, “conversation” classes have ranged from quasi-communicative
drilling to free, open, and sometimes agenda-less discussions among students; current
pedagogical research on teaching conversation has provided some parameters for developing
objectives and techniques.
Though the goals and the techniques for teaching conversation are extremely diverse—
depending on the student, teacher, and overall context of the class—language teachers have
nonetheless learned to differentiate between transactional and interactional conversation.
Instructors have discovered techniques for teaching students conversation rules such as topic
nomination, maintaining a conversation, turn-taking, interruption, and termination. Teachers have
also learned to teach sociolinguistic appropriateness, styles of speech, nonverbal communication,
and conversational routines. Within all these foci, the phonological, lexical, and syntactic
properties of language can be attended to, either directly or indirectly.
2. Teaching pronunciation
There has been some controversy over the role of pronunciation work in a communicative,
interactive course of study. Because the overwhelming majority of adult learners will never acquire
an accent-free command of a foreign language, should a language program that emphasizes
whole language, meaningful contexts, and automaticity of production focus on these tiny
phonological details of language? The answer is “yes,” but in a different way from what was
perceived to be essential; a couple of decades ago.
It is clear that fluency and accuracy are both important goals to pursue in Communicative
Language Teaching (CLT). While fluency may in many communicative language courses be an
initial goal in language teaching, accuracy is achieved to some extent by allowing students to
focus on the elements of phonology, grammar, and discourse in their spoken output.
The fluency/accuracy issue often boils down to the extent to which our techniques should be
message oriented (or teaching language use) as opposed to language oriented (also known as
teaching language usage). Current approaches to language teaching lean strongly toward
message orientation with language usage offering a supporting role.
4. Affective factors
One of the major obstacles learners have to overcome in learning to speak is the anxiety
generated over the risks of blurting things out that are wrong, stupid, or incomprehensible.
Because of the language ego that informs people that “you are what you speak,” learners are
reluctant to be judged by hearers. Our job as teachers is to provide the kind of warm, embracing
climate that encourages students to speak, however halting or broken their attempts may be.
David Nunan (1991) notes a further complication in interactive discourse: what he calls the
interlocutor effect, or the difficulty of a speaking task as gauged by the skills of one’s
interlocutor. In other words, one learner’s performance is always colored by that of the person
(interlocutor) he or she is talking with.
Factors that Influence Learners’ Speaking
The six factors below suggest that any learner who really wants to can learn to pronounce
English clearly and comprehensibly. As the teacher, you can assist in the process by gearing your
planned and unplanned instruction toward these six factors.
1. Native Language
The native language is clearly the most influential factor affecting a learner’s pronunciation. If
the teacher is familiar with the sound system of a learner’s native language, (s)he will be better
able to diagnose student difficulties. Many L1 to L2 carryovers can be overcome through a
focused awareness and effort on the learner’s part.
2. Age
Children under the age of puberty generally stand an excellent chance
of “sounding like a native” if they have continued exposure in authentic contexts. Beyond the age
of puberty, while adults will almost surely maintain a “foreign accent,” there is no particular
advantage attributed to age. A fifty-year-old can be as successful as an eighteen-year-old if all
other factors are equal. The belief that “the younger, the better” in learning a language is a myth.
3. Exposure
It is difficult to define exposure. One can actually live in a foreign country for some time but not
take advantage of being “with the people.” Research seems to support the notion that the quality
and intensity of exposure are more important than mere length of time. If class time spent focusing
on pronunciation demands the full attention and interest of students, then they stand a good
chance of reaching their goals.
Douglas Brown (2000) identified eight factors that can make speaking difficult.
1. Clustering
Fluent speech is phrasal, not word by word. Learners can organize their output both cognitively
and physically (in breath groups) through such clustering.
2. Redundancy
The speaker has an opportunity to make meaning clearer through the redundancy of language.
Learners can capitalize on this feature of spoken language.
3. Reduced forms
Contractions, elisions, reduced vowels, etc., all form special problems in teaching spoken English.
Students who don’t learn colloquial contractions can sometimes develop a stilted, bookish quality
of speaking that in turn stigmatizes them.
4. Performance variables
One of the advantages of spoken language is that the process of thinking as you speak allows you
to manifest a certain number of performance hesitations, pauses, backtracking, and corrections.
Learners can actually be taught how to pause and hesitate. For example, in English our “thinking
time” is not silent; we insert certain “fillers” such as uh, um, well, you know, I mean, like, etc. One
of the most salient differences between native and nonnative speakers of a language is in their
hesitation phenomena.
5. Colloquial language
Make sure your students are reasonably well acquainted with the words, idioms, and phrases of
colloquial language and those they get practice in producing these forms.
6. Rate of delivery
Another salient characteristic of fluency is rate of delivery. One of the language teacher’s tasks in
teaching spoken English is to help learners achieve an acceptable speed along with other
attributes of fluency.
8. Interaction
Learning to produce waves of language in a vacuum—without interlocutors—would rob speaking
skill of its richest component: the creativity of conversational negotiation.
Speaking Tasks for Communicative Outcomes
What is the role of the language teacher in the classroom? In the first place, like any other
teacher, the task of the language teacher is to create the best conditions for learning. In a sense, the
teacher is a means to an end: an instrument to see that learning takes place. But in addition to this
general function, a teacher plays specific roles in different stages of the learning process.
This is also known as the pre-activity phase of the lesson where the teacher introduces
something new to be learned. At this stage of a speaking lesson, the teacher’s main task is to serve
as a kind of informant. As the teacher, you know the language; you select the new material to be
learned and you present this in such a way that the meaning of the new language is as clear and as
memorable as possible. The students listen and try to understand. Although they are probably saying
very little at this stage, except when invited to join in, they are by no means passive. Always be on
guard against the danger of spending too much time presenting so much so that the students do not
get enough time to practice the language themselves.
At the practice stage it is the students’ turn to do most of the talking, while your main task is to
devise and provide the maximum amount of practice, which must at the same time be meaningful,
authentic, and memorable. This stage is also called the While (or Main) Activity or the Speaking
Activity stage. Your role then as teacher is radically different from that at the presentation. You do the
minimum amount of talking yourself. You are like the skillful conductor of an orchestra, giving each of
the performers a chance to participate and monitoring their performance to see that it is satisfactory.
It is a pity that language learning often stops short at the practice stage or does not go
regularly beyond it. Many teachers feel that they have done their job if they have presented the new
material well and have given their students adequate—though usually controlled—practice in it. No
real learning should be assumed to have taken place until the students are able to use the language
for themselves; provision to use language must be made part of the lesson. At any level of
attainment, the students need to be given regular and frequent opportunities to use language freely,
even if they sometimes make mistakes as a result. This is not to say that mistakes are unimportant,
but rather that free expression is more important, and it is a great mistake to deprive students of this
opportunity.
It is through these opportunities to use language as they wish that the students become aware
that they have learned something useful to them personally, and are encouraged to go on learning.
Thus in providing the students with activities for free expression and in discreetly watching over them
as they carry them out, you, as teacher, take on the role of manager, guide, or adviser.