I

FTEB ADMIN CASE NO. CC-2024-145

15-Apr-2024

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"i Blessy
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coMPLAIl.rT

THE UNDE.R.SIGNED COMPLAINANTIS TO THIS HONORABLE OFFICE, MOST

RESPECTFT]LLY ALLEGE/S T}{AT.

1. NAME/S OF COMPLAINANTIS AGE STATlJS

Name: HECTOR CARLO ANIMOS 27 SINGLE

MONTEROSO
'fel No: 09178977446

Email Add: monteroso.hc@gmaiLlem

2. ADDRESS . 4689 FRANCISCO COMPOUND, GE,N. T. DE LEON

VALENZUELA CITY

3. NAMEIS OF RESPONDENTIS

Conipany Name. DATABLI'|Z (ORION CEPHEID, rNC)

Tel No:
Enrail Add: [email protected], custonrercare @ldatahlitz.com.ph:
support@datablitz. com ph, [email protected];
1. ADDRESS.. 2275 LEON GUINTO ST. MAI A TE, MANILA

5 OWNERIMANA[}ER.

6 CAUSE/S OF ACTION:
(x) vroLATroN oF THE CONSLTI\4ER ACT OF THE pHILipptNES
(R.A. 7394) , MORE PARTICULARLY.

(x) PROVISTONS ON CONSTA4ER PRODUCT QUALTTY &

SAFETY
(x) PROVISION ON DEC]]PTTVE, L|NFAIR AND
UNCONSCIONABLE A CTS/PRACTICES
(x) PROVISiONS ON CONSLIJ\4ER PRODUC'T AND SERV]CE
WARRANTIES
{) PROVISIONS ON LABELING AND FAIR FACKAGING

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 (xi PROVISIONS ON DEFECTIVE PRODUCTS AND SERVICE
IMPERTECTION
() PROVISIONS ON ADVERI'ISING AND SAI,ES PROMOTION
i) CHAIN DISTRIBUTION PLANS OR PYRAMID SALES SCHEMES
{} OTHER PROVISIONS CONTAINED THEREII.{,
SECIFICALLY:

() vroLATroN oF PI{ILIPPINE LEMON LAV/ (RA 10642 )

() VIOLATION OF THE BUSINESS NAME LAW
() VIOLATION OF THE LAW REGULATINGTHE BROKERAGE
BUSINESS
() VIOLATION OF R A. NO. 71, AS AMENDED
(PRiCE, TAC LAW)
() OTHER FAIR TR{DE LAWS
SPECIFY:

ANDif}R

(X) NARRATI0N

On &'larch 7.2A24. the compiainant purchased a Kingst*n Renegade aad

Gtgebylg AgIgi2Tq rye_$p, ato"e with a,N e fu::f
DataBlitz SM Grand Central branch. On March 11.2424. they discovered the
NVMe SSD has stopped rvorking atter -s-30 minutes of use, rvhich rvould
rnean either the NVMe SSD or the enclosure is de&clrve, and leturned then,
to the store cn March I2. *,ithin the 7-dav return period. The the items rvere
tbr return and sent to DataBlitz's otfice
Subseq uent fbllolv-ups revealed in the inspection process. with the
products still in transit to the rnain otfice as of March 16,2024. Dissatistled
W{fulhqlq4dlnpJlhq fqtqlq lhe cornplainant expressed a desire for a
refund instead ofa reBlacement due to DataBlitz's poor after-sales service.
0n March 1 DataBlitz's team on the
iterris without thoroqgh'!qq[4g.t4ediation session with a DTI
representative occurred on March during which DataBlitz initially refused
ng.

7 PROOF S/EIIrDENCES (ATTACHED) :

RECEIPTS

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8. RELIEIJ: COMPLAINANT/S PRAY FOR THE FOLLOWING:

(x) REFLIND 9,645.00

{) REPLACEMENT
() ETI]ERS:

IN WITNESS WHEREOF" I HAVE HERLTNTO SET MY HAND THIS 8th DAY

OF APRtrApR .IN
I t.mfif VALENZLJELA

VERIFICA TIONI CERTIFICATION

Ti{E COMPLAINANT/S" LINDER OATH, I{EREBY DEPOSE/S AND SAY/S.

A) 'I[{AT HEIS}{E/THEY IS/ARE TF{E COMPLAINANT;,S iN T'Htr

INSTAN'I CASE:
B) THAT HE/SFIE/THEY IIAS/HAVE READ AND TINDERSTOOD THE
CONTENTS T}{EREOF,
C) TIIAT THE ALLEGATIONS THEREIN ARE TRTIE AND CORRECT
OF HIS/HER/T}1E1R OWN PERSONAL KNOWLEDGE AND RELILF
D) THAT' FURTHER HE/SHE/THEY CERTIFY THAT AS OF THIS DATE.
HEISHE/TI{EY HAS/HAVE NOT FILED INI ANY COUR.T, TR]BUNAL,
oR QUASI-JUDICTAL AGENCY, OTHER ACTTON/S OR CLAIMS
INVOLYING THE SAME PARTIBS AND THE SAME ISSUES. SHOULD
FiE/SHEITHEY FIND/S ?FIEREAFTER THAT A SIIVIILAR ACTION CR
CLAtl\lI iS FTI,ED OR PENDING IN ANY OTHER COIIRT, TRIBTINAL,
oR QUASI-JIJDICTAL AGENCY, I{EiSHEiTFlEy SHALL REPOR.T THE
SAME WTTHTN FivE (5) DAYS THEREFROM TO l{O}-lCRABi,E
OFF1CE.

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 AND SWORN TO TFIIAPR 1 &.ffiSF
ST.TBSCRIBED AFF'AINT/S
.I'AX
TiAV1NG EXHItsITED TO ME HIS,,HEI{ITHEIR COMMTJNITY CER]]iFICAT.E
].{I}, ISSUED ON AT AND
T{ISIFIER/THEIR GOVERNMENT-TSSUED IDENTIFICATION CARD NO"
AS FOLLCWS

TAME CTC DETAILS I D. DETA{LS

ADJLTDICATiON OFFICER

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,i I APPUCATltllt[ hIS. E**\J*tr!]
n^ UNTIL SEflgtutBER 3& [O[4
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PTR NO. 879S604'OL[AU24
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