Paper 218499
Paper 218499
1 Introduction
The rapid growth of smartphone use is making mobile learning (M-learning) more
popular in teaching and learning at university level [1]. Particularly in the Interactive
Cellular Technology Journal (ICTJ), we have identified at least six studies that
investigate the application of M-learning in learning practice at university, such as[2]–
[7]. One study recommends that the practice of M-learning offers students an
opportunity to control the learning process independently, without constraints of time
and space. This independent learning opportunity supports the construction of
material comprehension before teaching-learning activities in classroom. How
students control independent learning, according to Tapia-Moreno and Villa-Martinez
[5] and Cavus and Ibrahim [8], can help students to develop extensive material
comprehension that is not limited to mobile learning provided by teachers. This
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Paper—Critical Review of M-Learning in Total Quality Management Classroom Practice in an...
• To enable students of Islamic Studies teachers to learn and practise Total Quality
Management in mobile learning through delivery of materials, in written form or as
interactive videos.
• To promote interactive discussions and communication skills from students of
Islamic Studies during face-to-face learning.
activities, which are scored on a Likert scale. This reflective teaching has the potential
to promote success in the future, to improve class practice.
2 Theoretical Framework
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The Instructional Delivery Method (IDM) presented in this paper follows the
procedure of [19], [20]. M-learning gives an opportunity to teachers to take advantage
of students’ habits that are intimately linked with mobile phone use and integrates two
learning models: M-learning and face-to-face learning. The face-to-face element aims
to:
• Step of Giving Problem Stimulus (15 minutes). Lecturer delivers a short speech
related to the material, and provides issues related to Education Management that
occur at levels of the school and the Municipal Education Authority.
• Step of Pre-Discussions (10 minutes). Students undertake discussions in small
groups to find effective solutions for educational problems by implementing TQM
material in education; including preparing the best solution from group discussions,
in the form of essays and PowerPoint files.
• Step of Presentation (70 minutes). Students present the outcome of their discussion
by implementing the TQM materials, with 10 minutes of maximum presentation
time for each group.
• Step of Discussion (20 minutes). Students give responses respectively regarding
the outcome of presentations by two other groups.
• Feedback from Teacher. (10 minutes). Teacher gives an appreciation of the
explanation of the solution from whole groups, and gives feedback related to
solutions presented in the class discussion session.
• Task (10 minutes). Teacher sets a task on mobile phones.
• Teacher’s Feedback (15 minutes). Teacher gives feedback on given material, and
requests responses from students regarding the learning process in each mobile
phone application.
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3 Research Method
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on the emerging themes, which were further managed to determine patterns and
calculate their frequency. Eventually, the frequency and code patterns were applied to
the sessions of reflection, discussion and outline. The outcomes of the questionnaire
from students were statistically analysed, presented as the mean calculation (M) and
standard deviation (SD).
This part will present the findings obtained from critical reflection on M-learning
teaching of Total Quality Management material, in educating Islamic Studies
teachers. The following themes emerged from reflection.
presentation. Students’ statements which are relevant and qualified demonstrate the
success of delivering materials via M-learning. This situation proves that students’
powerful comprehension will improve their ability to construct arguments about
things being discussed. Discussion also teaches students to try to understand
somebody else’s main ideas, and assess the perspective of other individuals. Active
communication among discussion participants encourages various opinions, and
thereby creates a very interactive discussion atmosphere. Furthermore, discussion
teaches students to listen to other students’ opinions, so that arguments emerge to
further explore the materials. Interactive discussions that support the creation of a
learning atmosphere can result in collective comprehension, so that learning goals are
achieved.
M-learning improves students’ communication ability. The habits created by M-
learning encourage students to communicate, whether discussion takes place inside or
outside the classroom. Discussion that takes place in the classroom is very important
[5], [19] because it affects the entire team’s awareness, so that one student with others
are need to each other. They can confirm their comprehension with friends in the
same team, who possibly have different perspectives. Each student gives an opinion
based on materials they have learnt, and provides comments based on other statements
[13]. Trying to understand and listen to others’ opinions are communication skills that
ought to be acquired by students.
Students’ ability in communication gradually improves, whether communication
happens via mobile applications or during classroom learning [25]. Class learning that
is designed based on groups enables students to develop their communication during
discussion. Moreover, class learning which relates to problems that happen in school
encourages students to implement Total Quality Management materials. Each group
had an obligation to convey their perspective on problem-solving. An interesting
outcome in class was that each group had various perspectives on problem-solving.
Their presentation was not delivered by one only person, but by all members of the
group, because each of them had an opportunity to speak in front of the class during
presentation time. This also indicates a collective awareness that idea of the solution
ought to be provided by the whole team. Thus, communication that happens outside
the class improves students’ confidence to give opinions in front of the class. This
ability to deliver ideas in front of the class greatly supports students’ self-
improvement in the future [26]. It becomes valuable capital, because students are able
to express their ideas in front of people. To support reliability in the assessment of
students’ communication improvement, the researcher provided a questionnaire,
adopted from [27], after delivering the materials, as follows:
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The interesting outcome from these students’ responses is that they try understand
others’ opinions during discussion. For instance, “I pay attention to words said by
others, because people have different perspectives” receives M(4.46)SD(0.55); “I put
myself in someone else’s position while leading class or group discussions” receives
M(4.56)SD(0.59); and “I keep open to others’ opinions although they are different
from my own, and I try to understand” receives M(4.61)SD(0.59). This shows the
improvement in students’ awareness of respecting each other during communication
with others. Students have also learnt to respect others and confirm each other’s
opinion, which creates inter-communicative learning in the teaching-learning process.
Learning with mobile phones helps most students to learn independently [28].
However, the research found that some of them were unable to properly manage their
time. We found that students did not learn the materials at home. Mobile phones
always distracted their attention away from learning to playing games, especially for
male students. For example, male students tended to use their phones to play games
than using it for learning. Even if they had already allocated the time, they realized
that playing games always comes first. Not all males used their phones to play games;
some tended to look at learning on their phones. Students who lack learning
motivation will encounter difficulties in learning independently. To accommodate
independent learning, we asked students to go online at an agreed time, whether to do
the tasks or simply to learn the materials. Agreement in deciding a time teaches
students about discipline in independent learning [7]; this supports the creation of
students’ habit of learning independently[29],[30].
Although learning with technology offers an alternative solution for doing tasks or
tests, M-learning is still unable to support grading in essay tests. One of the most
challenging aspects was assessment by mobile phone when the teacher asked students
to write an essay. Smartphones were able to document the results of our grading in
digital documents [5], [31] ; however, technical matters in dealing with essays need to
be considered during M-learning’s implementation. We offered a solution by giving
students an opportunity to use their laptop during an essay test and uploading their
outcome to their mobile phone. This alternative solution offers not only technical
simplicity in conducting essay tests for students, but also helps teachers to document
students’ test outcomes digitally on the M-learning application.
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Trainers
1 Were communicative 4.54 0.50
2 Provided satisfactory answers to student questions 4.44 0.59
3 Were approachable 4.32 0.52
4 Cooperated with the students 4.29 0.72
5 I would like to participate in a similar M-learning workshop again, and to be contacted
4.46 0.64
over a long-term period.
SD: Standard Deviation, M: Mean.
Looking at the students’ response outcomes, it is shown that students have the
intention to follow this workshop activity further in a longer period of activity.
Workshop activity is very useful to candidates, not only in learning about M-
learning’s implementation [33], but it also inspires them to do the same thing during
their later teaching practice. One of the opinions stated that “M-Learning is very
useful for study and for my teaching practice, later. I will also use this application in
my teaching practice in school”. Using a workshop for M-learning not only offers
benefits during M-learning’s implementation, but also gives experience that enables
students of Islamic Studies teachers to implement it during teaching practice in
school.
M-learning is an application which needs internet access, and frequently this
prevents students from learning. Limited internet access can be one of the biggest
problems in implementation. Fulfilling this internet requirement is essential for
successful implementation of M-learning practice activity in class [34]. Several
students lacked stable internet access, and thereby missed certain points during
assignment time. An alternative solution is to provide proper minimum internet access
in the school’s facility, so that during implementation, M-learning in class can be
conducted more effectively.
5 Conclusion
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7 Authors
Article submitted 2020-04-22. Resubmitted 2020-09-20. Final acceptance 2020-09-20. Final version
published as submitted by the authors.
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