Assessment Task 2: Policies and Procedures Development Project

Course SIT50422 Diploma of Hospitality Management

Unit Code & Name BSBSUS511 Develop Workplace Policies and Procedures for
Sustainability
Assessor Name Mr. Asif Imran Amit
Student Name YOHANES
Student Signature

Assessment Task 2: Instructions

In this task, you are required to demonstrate your skills and knowledge by working through a number of
activities and submitting a completed project portfolio (Part A only).
You will need access to:

 a business or simulated business which meets the requirements described in the activities below

 a meeting space or meeting technology

 your learning resources and other information for reference

 Project Portfolio (Part A) template

 Simulation Pack (if you need a case study).

Ensure that you:

 review the advice to students regarding responding to written tasks in the Business Works Student
User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

Assessment information

BSBSUS511 Develop workplace policies and procedures for sustainability | 1

 Information about how you should complete this assessment can be found in Appendix
i
A of the Business Works Student User Guide. Refer to the appendix for information on:

 where this task should be completed

 how your assessment should be submitted.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.

Assessment Task 2: Policies and Procedures Development Project

Activities:
Complete the following activities:

BSBSUS511 Develop workplace policies and procedures for sustainability | 2

1. Carefully read the following:

This project requires you to develop, implement and review at least two workplace
sustainability policies and procedures for one area of sustainability within a
business. You will do this by:

 consulting with relevant stakeholders

 reviewing current policies and procedures

 gathering information

 following organisational policies and procedures

 incorporating continuous improvement strategies

 considering resource requirements

 supporting implementation

 tracking results

 providing stakeholder feedback.

You will also integrate sustainability into your organisation’s wider policies and
procedures.
Selecting a business to work with

Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can use the case study
provided. This will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way to your own situation!

If you choose to base your assessment on your own business or workplace, it is

important that you are able to access enough information for your chosen business
to be able to successfully complete each of the assessment tasks. As a minimum,
this will include organisational policies and procedures related to organisational
documentation, access to information sufficient to develop sustainability policies
and access to stakeholders.
You will make a final decision about whether to work with the case study business
or a real business in the next step.

Completing your Project Portfolio

You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take to complete your Portfolio are described below.

Communicating with others

You will need to communicate with stakeholders to confirm their requirements and
to seek their advice and feedback. Your communication may be directly with actual
staff members from within your own business or workplace. Alternatively, your
fellow students and/or your assessor can play the roles of the relevant people. This
communication doesn’t have to be face-to-face. Where communication is face-to-

BSBSUS511 Develop workplace policies and procedures for sustainability | 3

 face, it doesn’t mean that all parties must be in the same room – you can use video
conferencing or any other appropriate format, as long as it meets the requirements
outlined in this guide and in your Project Portfolio.

2. Preparation

Select a business to work with

As you saw earlier, this unit requires you to develop sustainability policies and
procedures for one area of a business. Some examples of the policies and
procedures that you could prepare include:

 sustainable meetings

 sustainable purchasing practices

 sustainable workplaces

 sustainable production

 sustainability site plans.

Decide whether you would like to work with your own business or the case study
business and follow the relevant instructions below.

For students working with their own business

Check that you have access to the required policies, procedures, information and
stakeholders that you will require. You should also decide on the area of the
business that you will work with, the area of sustainability that you will focus on and
the policies and procedures that you will prepare.
Complete Page 4 of your Project Portfolio by:

 describing the business

 describing the area of sustainability that you will focus on

 describing the two policies and procedures that you will develop.

Submit Page 4 to your assessor. Your assessor must approve your business and
the policies and procedures before you proceed with assessment.

For students working with the case study business

Take some time now to read through the Simulation Pack for this unit. You will
need to select an area of Grow Consultants to work with. Choose areas that
interest you. There are some ideas given below – or you might choose another
topic altogether. It’s up to you. Keep in mind though that you will need to be able to
easily access information for your policies and procedures.
Sustainability ideas:

 meetings

 production processes

 purchasing

 travel

 sustainable workplaces.

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You will use your real names, backgrounds and communication preferences and
styles during all role plays or simulated communication to ensure that the
simulation is realistic.
You will also use information from real products and services to combine with
information provided in the simulation pack and include in your presentations.

Complete Page 4 of your Project Portfolio by:

 describing the business

 describing the area of sustainability that you will focus on

 describing the policies and procedures that you will develop.

Submit Page 4 to your assessor. Your assessor must approve your planned
presentations before you proceed with your assessment.

Review all of your documents

Before you begin your assessment, read through all of your assessment
documents including this guide and your Project Portfolio. If you are working with
the case study business, you should also read through all of the documents in the
Simulation Pack.
If you are working with your own business or a business that you work in or are
familiar with, make sure that you have access to all of the documents that you need
and that you have familiarised yourself with them.
Make sure that you understand what you need to do and, if you have any
questions, speak to your assessor or workplace supervisor.

BSBSUS511 Develop workplace policies and procedures for sustainability | 5

3. Develop a briefing report

In this first activity, you will develop a briefing report. You should conduct research
relevant to your chosen area of sustainability which identifies the following:

 Relevant environmental and sustainability legislation, regulations and codes of

practice

 Sources of information on sustainability, including incorporating sustainability

into business planning and using it as an opportunity to identify new business
initiatives.

 Sustainability policies and procedures developed by other organisations

 Life cycle mapping processes.

Here are two websites to get you started:

https://www.business.gov.au/risk-management/environmental-impact/environmental-
management/environmental-legislation-licences-and-permits
http://www.sustainability.vic.gov.au/services-and-advice/business/energy-and-materials-
efficiency-for-business/resources-and-tools/life-cycle-management
Using your research and analysis, develop a briefing report which you will use later
in this assessment. Your briefing report should address the following:

 Introduction, including current organisational practices.

 Key sustainability facts and figures and the benefits to businesses of

implementing sustainable initiatives.

 How sustainability can be built into business planning and can inform business
opportunities to reflect the organisation’s commitment to sustainability.

 Legal requirements in relation to workplace sustainability relevant to Grow

Management Consultants, as well as any relevant regulations and codes of
practices.

 Details of three sustainability policies and procedures researched and

inclusions within the policy and procedures.

 An overview of life cycle mapping, including life style stages, life cycle map, life
cycle matrix.

 Identification of the most effective strategies to reduce environmental impact

relevant to your chosen sustainability area. Provide an example to illustrate
this concept. Attach your example to your report as appendices; you should
complete the life cycle map and life cycle matrix and mitigating strategies.
Example actions should be included as below.

 Example sustainability actions to inform the sustainability action plan for the
next 12 months. You should identify at least five ideas initially, including
identifying priority actions and longer-term actions.

 Recommendations on suitable performance indicators that can be used to

measure environmental performance once the policies and procedures are
implemented.

 Options for strategies that could be implemented to ensure that resource

BSBSUS511 Develop workplace policies and procedures for sustainability | 6

 efficiency within the business is continually reviewed and improved.

 Proposed scope of the policies, including a list of headings to be included and

a brief description of each heading.

MakeRecommendations for policy

sure you have answered all options including
questions in eachdiscussion on likely
copy of Section 1 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of Section 1 of
the Project Portfolio and make sure you attach these upon submission.

4. Meet with your stakeholders

Now that you have developed a briefing report, you should consult with at least two
stakeholders to gather their advice and feedback. At the meeting, the stakeholders
will provide input into the development of the policy and procedures through their
comments and ideas. Encourage their participation.
During the meeting, demonstrate effective communication skills including:

 speaking clearly and concisely

 using non-verbal communication to assist with understanding

 asking questions to identify required information

 responding to questions as required

 using active listening techniques to confirm understanding.

Following the meeting, summarise the stakeholder feedback and finalise the scope
of the sustainability policies and procedures including:

 required outcomes

 KPIs

 methods of implementation.

Work into Section 2 of your Portfolio.

This meeting may take place with actual people who work for/who are associated
i
with your chosen business. Alternatively, classmates or your assessor may play the
role of one or more stakeholders. If in the classroom setting, you will all take turns
within your group to share your individually developed briefing reports and to gather
feedback and input. Your discussions should take at least 20 minutes each.
This can either be viewed in person by your assessor or you may like to
video/audio record the session for your assessor to watch or listen to later. Your
assessor can provide you with more details at this step. If this session is not viewed
in person by your assessor, you will attach proof of the meeting to Section 2 of your
Project Portfolio.

BSBSUS511 Develop workplace policies and procedures for sustainability | 7

 Make sure you have answered all questions in each copy of Section 2 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of Section 2 of
the Project Portfolio and make sure you attach these upon submission.

5. Developing the sustainability policies and procedures

Develop the policies and procedures based on your briefing report and stakeholder
feedback.
Ensure that your policies and procedures include a statement about the
organisation’s commitment to sustainability, as well as how sustainability initiatives
will be incorporated into business planning and will also serve as business
opportunities.
Work into Section 3 of your Portfolio (note that two copies of Section 3 have been
provided).

Make sure you have answered all questions in each copy of Section 3 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of Section 3 of
the Project Portfolio and make sure you attach these upon submission.

6. Developing an action plan

The next part of the assessment task requires you to develop an action plan to
implement one of the policies and procedures which you developed earlier.
Your action plan should include:

 The resources required for implementation of the policy (human, financial,

material)

 A list of sources of resources required

 A priority list for implementation

 Individual responsibilities

 Strategies for continuous improvement

 Strategies for tracking and monitoring the success of the policy

 Strategies for supporting implementation

 Strategies for reviewing implementation (How will outcomes be documented?

How will feedback be provided? How will trends be identified and recorded?)
An important part of your action plan should be a strategy for communicating with
stakeholders to generate engagement with sustainability initiatives. As part of this,
seek and incorporate feedback on your action plan from one of the stakeholders
who you consulted in Activity 4. (If you are working on the Case Study business,
seek feedback from your Assessor.)

BSBSUS511 Develop workplace policies and procedures for sustainability | 8

 Work into Section 4 of your Portfolio.

Make sure you have answered all questions in each copy of Section 4 of your
Portfolio. Submit to your assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in each copy of Section 4 of
the Project Portfolio and make sure you attach these upon submission.

Assessment Task 2: Policies and Procedures Development Project - ANSWER

Student name: Yohanes

Assessor: Mr. Asif Imran Amit

BSBSUS511 Develop workplace policies and procedures for sustainability | 9

Date: May 1st 2024

Business that this Grow Management Consultants

assessment is based on:

Area of sustainability: - Environment

- Workplace or workstation
- Meetings of company with its teams and department heads
- Purchasing

Description of policies and - Environmental Sustainability Policy

procedures:
- Sustainable Packaging Policy

Policy and procedure 1 Environmental Sustainability

Policy
Procedure:
1.Working with supervisors,
educators, employees and others
at the service to develop and
execute environmental
sustainability strategies.
2.Giving the required resources
for the implementation of the
stated environmental
sustainability strategies.
3.Ensuring all employees or staff
is aware of their obligations under
the Environmental Sustainability
Policy.

Policy and procedure 2 Sustainable Packaging Policy

Procedure:
1.Conduct background study on
sustainable packaging and the
prospects that may be accessible
for its applicable packaging kinds.
2.Determine who will do the
packaging review.
3.Create a proper documentation
and filling system.

BSBSUS511 Develop workplace policies and procedures for sustainability | 10

Project Portfolio – Part A

Use Part A of your Project Portfolio with Assessment Task 2.

BSBSUS511 Develop workplace policies and procedures for sustainability | 11

 Section 1: Briefing report

Introduction The briefing report's purpose is to provide information

about sustainable practices, as well as gather feedback
State the purpose of the report, including
on the development of policies and procedures related to
current organisational sustainability
sustainability. At this point, they do not have any specific
practices.
policies in place that address sustainability.
Attach copies of any relevant, current
policies and procedures or company
information to this section of your portfolio.

Sustainability facts and figures Some sustainable policies that are both good for the
environment and good for business are listed below.
Include information on sustainability facts
and figures, as well as the benefits to - Recycle as much waste material as possible
businesses.
- Avoid the use of paper wherever possible. For example,
sending invoices and quotes via email as PDF files.
Attach links to relevant research, company - Recycling equipment that is no longer of use to the
information etc to this section of your company. For example, giving away items such as
portfolio. computers and printers that we no longer use.
- Keep energy usage low. For example, making use of
low energy light bulbs throughout and ensuring that
computers are shut down after work.
- Reuse waste paper (from the printer) where possible,
making use of the blank side for notes, etc.
- Purchase products made with recycled paper. For
example, paper towels, printer paper
- Purchase products with a lower environmental impact.
For example environmentally safe soaps and detergents.
- Use low impact transport for travel to and from work and
travel for business. For example, we use public transport
to attend meetings and offer a Cycle Scheme to
encourage staff to cycle to work or to carpool.
- Avoid unnecessary travel by making use of instant
messaging, video and audio conferencing, telephone,
and email.
Link: https://press8.com/blog/sustainability-policy-explained/

BSBSUS511 Develop workplace policies and procedures for sustainability | 12

Business planning, opportunities and 1. Connect with the need.To lobby for internal support for
sustainability sustainability projects in large companies, the teams
responsible for championing the causeneed to create and
Describe how sustainability can be built into
track metrics that resonate with the priorities of internal
business planning and can inform business
stakeholders, i.e., how they will personally be empowered
opportunities to reflect the organisation’s
to improve sustainability in the business. Here are some
commitment to sustainability.
of the actions that can be taken with specific business
units:
- Operations units: help them understand how efforts
towards sustainability will increase efficiency or reduce
costs
- Procurement or sourcing teams: assure these teams
that sustainability initiatives will increase productivity,
reduce costs, or reduce risks of supply disruption
- Human resources: show HR how sustainability
initiatives will help attract or retain talent
- Marketing and corporate affairs teams: help them
understand how sustainability efforts will bring value to
the brand or increase license to operate
2. Repair social trust. Ever since the 2008 collapse of the
global economy, trust in business has been in short
supply. Business leaders need to make a concerted effort
to regain society's trust, as well as that of their
consumers, employees, and the communities in which
they operate. They also need to repair their license to
operate. Partnering with governments, customers,
workers, and civil society, contributing positively to the
community, and then openly communicating their
sustainable interactions with society, will offer sustained
success in rebuilding societal trust in the business.
3. Make sustainability a core principle. There are
generally three approaches to adopting sustainability into
an existing business - assimilation, mobilization, and
transition - with the latter being the most successful for
long-term integration. While businesses that adopt the
transition approach will continue to conform to elements
of the existing company mindset, they also focused on
reshaping policies, processes, and attitudes towards
sustainability principles. This was largely achieved
through widespread training, communication, and
recruitment, thus ensuring mainstream adoption.
4.Do research. Businesses that only have a superficial
interest in sustainability will go after whatever mainstream
eco-friendly strategies are trending at the time. Typically,
this will be used as part of their marketing strategy in the
hope to gain more brand equity and consumers.
However, these activities are typically more about paying
lip service to the concept of sustainability, than as part of

BSBSUS511 Develop workplace policies and procedures for sustainability | 13

 a deep-thinking sustainability approach. The important
action is to address specific sustainability topics, rather
than attempting to apply blanket sustainability concepts
on a business. This requires a company to be decisive
about which topics are a priority to their organization, and
to design a strategy that aims to implement those
specifically.
5.Innovate. Applying a sustainability lens to every aspect
of the business means there may be a need to change
business strategies. Innovations will arise out of the need
to adjust the business towards greater sustainability.
These include:
- Empowering board members and business leaders to
focus on sustainability and drive execution
- Strategically planning and developing products or
services that produce sustainable outcomes
- Marketing products and services that evoke sustainable
choices from consumers
- Using sustainable development goals to inform
leadership development strategies
6. Incorporate diverse leadership. Sustainable
businesses look to the SDGs as their road map to greater
sustainability. These are not only focused on the
environment, but include greater equality, fair wages, and
investing in diversity. Diversity is critical to strategy and
implementation, specifically in its capacity for leading
people to consider myriad perspectives and the ability to
develop more complex solutions to issues - something
that could be enormously beneficial when attempting to
introduce nascent business initiatives, such as
sustainability projects.
7. Set a long-term, holistic vision. Understand that
sustainability is more than a token response to keep
consumers happy. Sustainable businesses set targets
that are well-researched and achievable. Goals may
include contributing to feeding schemes, expanding
education opportunities inside and outside the
organization, or something far more ambitious, such as
initiating sustainability efforts right through the supply
chain.
8. Be accountable and constantly improve. Simply stated,
with amplified transparency comes accountability. These
drive change and improve results, which is key to
successfully rolling out corporate sustainability programs.
9.Embrace competitors as collaborators. When one key
player in a sector becomes openly sustainability-focused,
it drives others within that sector to follow suit. This type
of competition is encouraged by sustainable businesses,

BSBSUS511 Develop workplace policies and procedures for sustainability | 14

 not only because of the positive impact on the
environment but also because it forces them to continue
their sustainability innovations. Leaders find like-minded
competitors and non- profits to collaborate with to
develop innovations that might be out of reach for a
single organization. Leaders attuned to their competitors'
ways should embrace key components of their strategies
as their own.
Link: https://www.getsmarter.com/blog/career-advice/9-tips-
for-growing-a- sustainable-business/

Example sustainability policies and Policy 1: Lighting

procedures
Employees shall make every effort to reduce the amount
Report on three sustainability policies and of energy associated with lighting in all company's
procedures that you have identified and facilities by:
reviewed. Summarise the areas that they
- Turn lights off in unoccupied spaces.
address.
- Discontinuing the use of incandescent lighting wherever
Include copies of the policies (or links) to
more efficient lighting is possible such as when compact
this section of your portfolio.
fluorescent or light-emitting diode (LED) bulbs can be
used.
- Maximizing the use of natural light and turning off all
nonessential lighting whenever possible.
- Utilizing task lighting in lieu of overhead lighting when
appropriate.
- Turning off exterior building architectural lighting
between 11:00 pm and 6:00 am
- Personal safety shall not be compromised from lighting
energy reduction decisions

Policy 2: Office equipment

- All powered office is equipment should be turned off or
place on standby when not in use unless it is detrimental
to the operation of the equipment to do so. Items such as
copiers, printers, calculators, shredders, etc., should be
turned off at the end of the workday.
- Office equipment quantities should be reduced through
consolidation to central locations for shirt use whenever
possible.

Policy 3: Environment
- Every effort will be made to maintain the occupied
temperature at 22 to 24 degrees Celsius.
- Only authorized personnel are allowed to operate the
centralized control system of the Air Conditioning units.
- Every effort will be made to improve the utilization of
buildings by consolidating activities from lower utilized

BSBSUS511 Develop workplace policies and procedures for sustainability | 15

 buildings into higher utilized buildings. This will allow
building ventilating and air conditioning system run time
to be reduced, resulting in energy saving.

Life cycle mapping Lifecycle mapping is a simple, yet effective

method to show how a service supports its users
Explain life cycle mapping as it relates to
through a specific task. It generates a map that
one of your policy areas (using Sustainability
illustrates the lifecycle of a task, including the
Victoria resources from their website),
stages within the task, the actors involved, the
including lifestyle stages, life cycle map, life
options they have, and the impact their actions
cycle matrix and identify and selecting the
bring. Life cycle sustainability assessment (LCSA)
most effective strategies to reduce
refers to the evaluation of all environmental, social
environmental impact.
and economic negative impacts and benefits in
decision-making processes towards more
sustainable products throughout their life cycle.
The life cycle mapping approach enables you to
gain a better understanding of resource and
energy as well as identify important environmental
consequences and more accurately decide on
mitigation solutions. It may be used internally to
track the procedures required in manufacturing
items or services for your company or
organization.
1.Lifestyle stages identify and document the main
stages or process in the manufacturing of your
product or service in the linear life cycle.
2.Create a life cycle map for your products or
service that depicts the key stages.
3.Determine the most significant environmental
implication.
4.Create a strategy to lessen environmental
impact.
Links: https://www.lifecycleinitiative.org/starting-life-
cycle-thinking/life-cycle- approaches/life-cycle-
sustainability-assessment/
https://medium.com/@karenyunqiuli/lifecycle-a-
simple-service-design- mapping-technique-
69bdec645ad6

Legal requirements in relation to workplace The current key legislation that is related to
sustainability sustainability are:
List and explain key legislation related to - Environmental Protection Act 1990 which covers
sustainability and that is relevant to the integrated population control in local authority or
business. population control, waste on land and statutory
Nuisances and clean air.
- Climate Change Act 2008 ensures long-term
framework to cut carbon emission.

BSBSUS511 Develop workplace policies and procedures for sustainability | 16

 The above key legislation has been practically all
over Australia to sustain the policy in the
workplace. Organisation follows these legislations
to overall the working strategy will depend on the
sustainability of the policy and procedures.

Sustainability actions Several sustainability activities will be undertaken

in order to inform the sustainability strategy for the
Include example sustainability actions to
following 12 months, as shown below:
inform the sustainability action plan for the
next 12 months. You should identify at least 1.Use of sustainable cleaning product. Toxin-free
five ideas initially, including identifying products should be used by employees only. This
priority actions and longer-term actions. is a high-priority that should be implemented as
soon as possible.
2.Using more sustainable utensils and replace
plastic plates, cups and many others at meeting.
Utilizing stainless steel plates and cups and giving
each employee their own set of utensils so they
can reuse them will help reduce this.
3.Replacement of equipment that provides less
sustainable measures. This can be a short-term
objective because the company does not have a
policy regarding equipment purchases and only
make purchases as needed. By being responsible
and making earlier purchases of more
environmentally friendly goods, this can be
decreased.
4.Green purchase policy. The company has been
wasting energy and using outdated fluorescent
lights, so this is a priority action. Staff members
have not yet tried or made efforts to turn off the
lights. In order to use solar energy for lighting, the
company can also remind employees to turn off
the lights at the end of the workday.
5.Review the book publishing policy. This is a
long-term policy because we will be publishing
books for a long time. As a result, it is critical for
the company to review our policy. To
environmentally friendly, we will recycle paper and
encourage people to read electronic books.

Performance indicators - Understand and examine environmental policy.

Environmental performance begins with
Provide recommendations on suitable
environmental policy that clearly communicates
performance indicators that can be used to
standards of success and expectations of
measure environmental performance once
performance. Start by taking a look at strategies
the policies and procedures are
and goals outlined in your policy. Also, take a look
implemented.
at the language of the policy itself - if it doesn't
clearly state performance standards, it can easily
create confusion.

BSBSUS511 Develop workplace policies and procedures for sustainability | 17

 - While you're inspecting your environmental
health and safety policy, you should also take a
look at how responsibility is distributed throughout
your organizations, alongside observations made
in the everyday work environment. Spend some
time with employees. Observe their work. Ask how
they think about environmental responsibility and
how that plays into their daily tasks. This will open
the door for further dialogue about environmental
performance across the organization.
- You should also bolster employee involvement.
These are the employees that show up to work
aware of their surroundings, willing to pay
attention to the small details and speak up when
they see a problem. The best place to start
reinforcing employee involvement is through in-
person dialogue and safety training. Safety talks
on environmental performance are a great option
here.
Link: https://www.ehsinsight.com/blog/3-steps-to-
improve-environmental-performance-in-your-
organization

Continuous improvement Environment Protection Authority or EPA's advice

is focused on:
Discuss possible strategies for ensuring that
resource efficiency continues to occur. - conducting a waste assessment
- improving purchasing to reduce waste
- improving storage and inventory management
- conserving energy
- conserving water
- preserving waterways
- keeping waste out of drains
- reducing waste outputs
- reducing risk by improving waste management
practices
- improving recording and reporting within your
business
- updating systems to improve operations and
support staff
- reducing odor and air emissions.
Waste assessments can help you identify and
mange waste responsibly and efficiently.
Improved purchasing practices can reduce the
resources you use. Improved storage can make
your site safer. It can minimize risks to health and

BSBSUS511 Develop workplace policies and procedures for sustainability | 18

 the environment.
Conserving energy and water can help to reduce
your costs and minimize emissions.
Improved record keeping and reporting can help
you keep track of waste, emissions and costs.
This can help you assess your performance and
make positive changes.

Policy options You will need to research the cost, timeframes

and likely effectiveness of the proposed changes.
Recommendations for policy options
Some changes will be more expensive initially and
including discussion on likely effectiveness,
you will need to be able to justify the spending.
timeframes and any costs.
Over time costs may decrease or the savings may
eventually be greater than the costs of
implementation.
Assessing policy options in terms of their cost,
timeframe and effectiveness is easier if you
consult stakeholders. Staff from the finance
department can help with likely costs, employees
with technical expertise can help with timeframes
and internal and external specialists can help with
assessing effectiveness.
Assessing effectiveness is difficult, as it is with
any plan. On paper it may look great but turning a
plan into reality involves many things that are out
of your control. Conduct a risk assessment in
terms of what could go wrong or have a negative
impact on effectiveness. You can then decide
which option has the lowest risk and is most likely
to succeed. Decide of a method and process to
assess and rank options and apply it consistently.

Proposed scope Policy 1

Provide a scoping of the Sustainability Environmental Sustainability Policy Procedure:
Policies and Procedures, including a list of
1.Working with supervisors, educators, employees
headings to be included and a brief
and others at the service to develop and execute
description of each heading.
environmental sustainability strategies.
2.Giving the required resources for the
implementation of the stated environmental
sustainability strategies.
3.Ensuring all employees or staff is aware of their
obligations under the Environmental Sustainability
Policy.

Policy 2
Sustainable Packaging Policy Procedure:
1.Conduct background study on sustainable

BSBSUS511 Develop workplace policies and procedures for sustainability | 19

 packaging and the prospects that may be
accessible for its applicable packaging kinds.
2.Determine who will do the packaging review.
3.Create a proper documentation and filling
system.

Attach: Current policies and procedures ☒

Links to research ☒

https://www.ehsinsight.com/blog/3-steps-to-
improve-environmental-performance-in-your-
organization
https://www.lifecycleinitiative.org/starting-life-
cycle-thinking/life-cycle- approaches/life-cycle-
Links to review procedures ☒
sustainability-assessment/
https://medium.com/@karenyunqiuli/lifecycle-a-
simple-service-design- mapping-technique-
69bdec645ad6
https://www.getsmarter.com/blog/career-
advice/9-tips-for-growing-a- sustainable-
business/
https://press8.com/blog/sustainability-policy-
explained/

BSBSUS511 Develop workplace policies and procedures for sustainability | 20

 Section 2: Stakeholder meeting

Summarise the stakeholder The stakeholders were enthusiastic about the changes we were
feedback attempting to implement with the sustainable policy in growth
consultants. They appreciated that we were using non-toxic
How will you implement the
chemicals, recycled paper, and reusable utensils. Furthermore,
stakeholder feedback in your
stakeholders were pleased with the few changes, such as
policies and procedures?
encouraging customers to buy electronic books and using solar
Attach a recording of the energy for electricity. They proposed that employees be encouraged
meeting if your assessor did to turn off the lights and laptops at the end of each shift. As a result,
not observe or participate in they must be reminded. Similarly, they advised employees to take
the meeting. the train or train station, which is only 10 minutes away from the
Attach any notes from the office. We can reduce our carbon footprint in this way.
meeting to this section of your
Portfolio.

Scope Policy 1
Use the feedback from the Environmental Sustainability Policy
meeting to finalise the scope of
This policy applies to all employees of Grow Management
your sustainability policies and
Consultant. It will be communicated to our customers, suppliers and
procedures including:
people we do business with and wherever possible they will be
 required outcomes asked to meet this policy as a minimum or show where they will
exceed standards in their relationship with Grow Management
 KPIs
Consultant.
 methods of
We will assess the environmental impacts of our operations and
implementation.
listed below are the objectives and targets in order to improve our
environmental performance :
- Improve the sustainability of the company
- Enable and support all staff to address company's environmental
impacts
- Contribute through these actions to global environmental
challenges
- Seek to continuously improve its environmental and sustainability
performance
We will:
- Investigate and roll out an electronic records document
management system and online services initiatives to reduce the
need for paper
- Reinforce senior management commitment through business
planning and strategy
- Improve Environmental awareness amongst staff and promote
green housekeeping issues

BSBSUS511 Develop workplace policies and procedures for sustainability | 21

- Review Policy and Action Plan regularly
- Consider setting up Environmental Focus Groups encouraging
staff to make suggestions and decisions on local site issues
- Review building reports and implement as many recommendations
for improvement as possible
- Closely monitor utilities consumption for each building, travel and
courier details, keeping records as appropriate
- Where appropriate, increasing recycling options and fitting time
clocks on items of equipment which are not required to be powered
up 24/07
- Using environmentally friendly products in offices and toilet areas
- Installing light sensors and low energy LED lights where possible

Policy 2
Sustainable Packaging Policy
This policy and procedure applies to Marketing, Product and
Purchasing Departments as well as to senior management who
make decisions on products and packaging.
The Sustainable Packaging Policy plays an important role in
protecting the quality of our products and enhancing the health and
wellness experience. We aspire to reduce the environmental impact
of our packaging to align with our healthy environment practices.
The company is committed to reducing environmental impact and is
committed to the promotion and use of sustainable packaging. We
aim to optimise the use of materials and continually improve our
processes. Reduce, Reuse and Recycle being the focus for
sustainable practice.
The company is committed to applying the Sustainable Packaging
Guidelines to all new packaging and reviewing existing packaging to
support the following:
- Minimising the amount of material used for packaging
- Maximising use of recycled materials
- Promoting the use of recyclable plastic materials
- Optimising the packaging design for transporting and logistics
- Using logos and clear information to consumers on recyclable
materials.
To implement this, the policy in-charge are required to:
- undertake background research on sustainable packaging and the
opportunities that might be available for relevant packaging types
- develop a suitable documentation and filing system
- develop the most appropriate method, schedule and responsibility
for reviewing new and existing packaging
- document the review process and retain underlying evidence for

BSBSUS511 Develop workplace policies and procedures for sustainability | 22

the decision that were made
- identify helpful information sources and investigate best- practice
sustainable design in the packaging category

Recording of meeting (if relevant) ☒

Notes from meeting (if relevant) ☒

BSBSUS511 Develop workplace policies and procedures for sustainability | 23

 Environmental Sustainability Policy
Policy and Procedure
1

Section 3: Policies and procedures

Purpose statement This policy will encourage management consultants to take an active
role in environmental sustainability and in promoting and contributing to
Explain the main reason for
a sustainable future.
the policy and the issue it is
designed to manage.

Scope 1. To create an inclusive and fair society, infrastructure and policies

should improve quality of life, access, and wellbeing.
Outline overarching policy
principles, for example, 2. Infrastructure and policies should increase productivity, the
organisational commitment Australian economy, and provide equitable access to economic and
and compliance with growth opportunities while utilizing financial resources efficiently.
legislation.
3. Environmental outcomes should be protected through infrastructure
and policies that reduce pollution, balance resource consumption,
conserve natural ecosystems and resources, and support climate
mitigation and adaptation.
4. Infrastructure and policies should foster trust in government and
institutions by making decisions that are transparent, accountable, and
inclusive.
5. Best practices for grow consultancy sustainability
6. Sharing the sustainability responsibilities

Procedures Procedure title Responsibility

Procedures will contain
Energy Management - Responsible for all data
enough detail to enable
collection, measurement,
action, so the procedure is
monitoring and reporting of facility
supported and applied. If
energy consumption and
there are consequences
greenhouse gas emission against
relating to not following a
the company's sustainability
procedure, these must be
target on an annual basis.
stated clearly in this section.

BSBSUS511 Develop workplace policies and procedures for sustainability | 24

 - Addressing energy reduction
Roles and responsibilities
(reducing energy demand,
should be documented.
purchasing energy efficient plant
The following table should be and equipment and maintaining
used. Numbering should be all equipment, control and
used. management systems to ensure
efficient operation and minimise
energy wastage)

Sustainable Transport - Engaging with staff to promote

change in favour of active and
sustainable transport options
- Planning, designing, installing
and maintaining infrastructure that
facilitates greater uptake of active
and sustainable transport options
and supports remote working
- Ensuring that all travel
conducted for the company's
business purposes considers its
environmental impact and offsets
it where practical and possible

Waste Management - Avoid waste generation

- Maximise resource recovery and
reuse
- Effectively comply with
hazardous waste management
requirements
- Measure progress and
communicate effectively
- Ensuring existing recycling
programs are reviewed regularly
and improved where possible.
- Following appropriate
procedures in dealing with
hazardous waste.

BSBSUS511 Develop workplace policies and procedures for sustainability | 25

Policy and Procedure Sustainable Packaging Policy
2

Section 3: Policies and procedures

Purpose statement The purpose of sustainable packaging policy aims to reduce the
negative environmental and social impacts of packaging. This can
Explain the main reason for
involves assessing the lifecycle of packaging material options and the
the policy and the issue it is
availability of waste and recycling infrastructure to process waste
designed to manage.
materials.

Scope The 10 Principles to be considered in the design and procurement of

packaging to improve sustainability are:
Outline overarching policy
principles, for example, 1 .Design for recovery;
organisational commitment
2 .Optimise material efficiency;
and compliance with
legislation. 3 .Design to reduce product waste;
4 .Eliminate hazardous materials;
5 .Use recycled materials;
6 .Use renewable materials;
7 .Design to minimise litter;
8 .Design for transport efficiency;
9 .Design for accessibility; and
10 .Provide consumer information on sustainability.

Procedures Procedure title Responsibility

Procedures will contain
Packaging Sustainability Strategy Requires staff in-charge to have a
enough detail to enable
packaging sustainability strategy
action, so the procedure is
that includes a commitment to use
supported and applied. If
of the Sustainable Packaging
there are consequences
Guidelines or SPGs to evaluate
relating to not following a
new and existing packaging.
procedure, these must be
stated clearly in this section.
Packaging Design & Procurement Measure and monitor how many

BSBSUS511 Develop workplace policies and procedures for sustainability | 26

 of their stock-keeping units or
Roles and responsibilities
SKUs have been reviewed
should be documented.
against the SPGs
The following table should be
used. Numbering should be Packaging Materials Efficiency Measure and monitor how many
used. of their SKUs have improved or
optimised material weight
efficiency

Recycled & Renewable Materials Measure and monitor how many

of their SKUs have recycled or
renewable materials.

Post-consumer Recovery Measure and monitor how many

of their SKUs can be recovered.

Consumer Labelling Measure and monitor how many

of their SKUs have consumer
labelling on-pack.

BSBSUS511 Develop workplace policies and procedures for sustainability | 27

 Section 4: Action plan

Sustainability Action Plan

Current: (insert month & year here)

Issues Comments

There is older style florescent lighting in all offices, staff room and bathroom. These lights are often left on after the work day has finished.
1

There are no formal energy usage procedures for staff or signage to remind staff.
2

The company does not have a policy for purchasing equipment and buys equipment when required; often purchasing whatever is on special at the
3 time.

There is a waste bin and recycling bins, which are mostly used correctly.
4

The two principal consultants have company vehicles. Both vehicles are now five years old and need to be upgraded.
5

BSBSUS511 Develop workplace policies and procedures for sustainability | 28

Future: (insert month & year here)

No. Objectives Measures of Performance

After the workday is over, turn off these lights. The power bill will be lower.
1

Create a formal energy usage procedure foremployees or use signage to To reduce building's energy consumption and to identify and warn
2 remind them. staffs.

Create a policy for purchasing equipment andbuy it as needed. To make the work of the staff easier.
3

The waste bin should be used correctly by thestaff. As a result, there will be no more waste throughout the building.
4

BSBSUS511 Develop workplace policies and procedures for sustainability | 29

Strategy for Achieving Objectives
Strategies Step by Step Plan Due Date Name

Admin Officer /
a. Switch off the lights in unused spaces and after office hours. All day
Receptionist

b. Unplugging office equipments when they are not in use and unplug your devices after Admin Officer /
All day
charge. Receptionist

After the workday is over, turn

off these lights.
Operations
c. Use energy efficient light bulbs. All day
Manager

d. Remind co-staff to do the same procedure. All day All Staff

Operations
a. Make a signage about energy usage procedure toremind all the employees. March 2023
Manager

Create a formalenergy
usageprocedure for b. Post business energy saving tips for employees inconspicuous areas around the Operations
March 2023
employees or use signage to office. Manager
remind them.

Operations
c. Ask for solutions for how employees can saveenergy at work. March 2023
Manager

BSBSUS511 Develop workplace policies and procedures for sustainability | 30

Strategies Step by Step Plan Due Date Name

Operations
d. Promote sustainability in the workplace. All day
Manager

a. Maximizing the company purchasing power by focusing on strategic sourcing and Senior
August 2023
obtaining the best value Consultants

b. Ensuring that purchases are made in accordance with all applicable laws, regulations, Senior
August 2023
codes and ordinances. Consultants
Create a policy for
purchasingequipment and buy
it as needed.
Senior
c. Minimizing risk exposure while maintaining flexibility in procurement activity. August 2023
Consultants

Operations
d. All purchases must be reviewed and approved bythe Purchasing Department heads August 2023
Manager

BSBSUS511 Develop workplace policies and procedures for sustainability | 31

Resourcing plan
Strategies Resources required Source Name

Maintenance
a. Human Resources - to dispose garbage from waste bin Humans
Staff

Maintenance
b. Materials - garbage bags and waste bin Materials
Staff
The waste bin should be used
correctly by the staff.

c. Financial - Funds to buy inadequate materials like waste bin and

garbage bags. Operations
Financial
Manager

a. Human Resources - required by making policy of buying Senior

Humans
equipmentsneeded by the company. Consultant

Create a policy for purchasing

equipment and buy it as
Operations
needed. b. Materials - equipments to be used in the company Materials
Manager

c. Financial - Funds for purchasing needed equipment for the Director / Senior
Financial
company. Consultants

BSBSUS511 Develop workplace policies and procedures for sustainability | 32

Strategies Resources required Source Name

a. Human Resources -buying stationary requirements as needed Humans Staff

Staff buy stationary b. Materials - notepads, printer papers Materials Staff

requirements on an ad hoc
basis, often resulting in large
stocks of items such as
notepads and A grade printer
paper.

c. Financial - Funds for purchasing needed equipment for the Operations

Financial
company. Manager

BSBSUS511 Develop workplace policies and procedures for sustainability | 33

Continuous improvement In order to ensure continuous improvement, the organization should
review and analyse its sustainability goals regularly. Internal and
Explain your strategy for
external reporting to the stakeholders on the fulfilment of the objectives
continuous improvement
is a strategic way to ensure a systematic analysis of improvements.
For employees
Employee training, skills development, cross-training programs,
educational benefits, and courses can all be seen as examples of
continuous improvement. Most employees will come into a job with a
particular set of skills and competencies and develop some more in
their day-to-day work. Offering them the opportunity to build upon
those skills with courses and training is just one way they can bolster
their existing skills and hone some new ones
For teams
Improving internal processes, ways of working, communication, and
collaboration are ways teams can look to consistently improve.
Running regular workshops, feedback sessions, and conducting
surveys can be the best way to highlight areas that require
improvement while plans and strategies will help streamline teams to
keep them running as smoothly as possible.
For products or services
User or client interviews and reviews can help determine what areas of
your product or service may need tweaking. Gathering as many
insights as possible from tests and experiments will help to build a
culture of continuous improvement and help keep a product or service
innovative and adaptive.

Tracking and monitoring Evaluating the policy, establishing the goals of the policy, examining its
success effects and comprehending the available solutions.
Outline your strategy for Measuring the degree of participations of stakeholders in community
tracking and monitoring the and decision-making.
success of the policy
Make a timeline to track the policy's development. Monitoring the
policy's implementation progress and result.
High capacity for monitoring policy development, adoption, and
implementation includes being able to:
- Effectively and systematically collect, analyze, communicate, and use
data related to the process and outcomes of policy development and
implementation
- Use data (including financial data and data about service delivery and
health outcomes) to improve policy development and implementation
- Build strong relationships among sectors and among individuals

BSBSUS511 Develop workplace policies and procedures for sustainability | 34

Supporting implementation - Ideas should be exchanged amicably and thought and points of view
ought to be respected.
What support will you
provide to others during - Training sessions for the staff to guarantee that information is
implementation? distributed fairly.
- Handouts of the policies and procedures may be made available for
better comprehension in order to support the creation of a sustainable
working environment.
- Urging everyone to use eco-friendly goods.
- Mentoring staff members as the business develops and pursues
sustainability.
- Keeping an eye on the workers as they change to a sustainable way
of living.

Reviewing implementation Weekly progress reports must be kept in order to track and document
implementation results. Storing hard copies of the progress reports. A
Describe your strategy for
conducive work environment and the staff members' positive vigour
reviewing implementation.
and excitement can be seen.
How will outcomes be
documented? How will
feedback be provided? How
will trends be identified and
recorded?

Feedback An effective action plan will be developed using the information

gleaned from anonymous employee surveys. In general, employees,
Describe the process that
stakeholders, and clients praised the organization's efforts to promote
you used to seek feedback
sustainability and foster a cleaner, greener environment.
on your action plan.
Summarise the feedback that
you received and describe
how you incorporated it.
Attach a copy of the
feedback that you received
to this section of your
portfolio.

BSBSUS511 Develop workplace policies and procedures for sustainability | 35

Project Portfolio – Part B (Option 1 – Grow Consultants)

Use this section of the Project Portfolio if you are completing Option 1 with Assessment Task 3 (that is, if
you are working with the case study business).
Note: If you are completing Option 2 for Assessment Task 3, you should not complete this template. A
separate template has been provided for you later in this document.

BSBSUS511 Develop workplace policies and procedures for sustainability | 36

 Section 5: RTO Inspection (Grow Consultants)

Areas of RTO and practices The following aspects of Grow Consultants were examined during
reviewed my inspection:
 Chemical use - Contract cleaners who use common cleaning
supplies clean the office once each week.
 Staff members should be aware that the bathrooms, staff room,
and offices all use older-style fluorescent lighting. Frequently, these
lights are left on after the workday is over. Staff are not required to
follow any written policies or notices on energy usage.
 Documents - Staff buy stationary requirements on an ad hoc
basis, often resulting in large stocks of items such as Note pads and
A grade printer paper. The company does not have a policy for
purchasing equipment and buys equipment when required; often
purchasing whatever is on special at the time.
 Replacement of Vehicles - The two principal consultants have
company vehicles. Both vehicles are now five years old and need to
be upgraded.

Use of consumables/ Printers utilize the least amount of energy compared to air
materials/ technology/ conditioners and refrigerators. The staffs was not mindful of turning
equipment off the lights after work hours and on weekends, but after
consultation and a reminder, they are now doing it more frequently.
 Identify equipment that
They have indeed been using the screen saver/mode. To use the
use energy and determine
screen saver and turn off the lights, reminders are sent out at the
which equipment uses the
end of business hours.
most/least energy?

 Are switches left on

overnight/weekend?

 Do staff use the sleep

mode/screen saver?

 What practices are

currently in place to help
minimise energy
wastage?

Energy usage e.g. water, In bathrooms and many other places, taps are used. Water is
electricity gas primarily used for flushes. The majority of the time, it was
discovered, employees would fail to shut off the faucets, wasting
 How is energy used on a
water. Therefore, automated taps are fitted, which close themselves
daily basis?
once the hands are taken out of them.
 What things/tasks use up
the most energy?

 Are switches left on

BSBSUS511 Develop workplace policies and procedures for sustainability | 37

 overnight/weekend?

 Are staff using energy

sensibly?

 What practices are in

place to support effective
energy use?

Waste Since we also operate a publishing house, the majority of our waste
is publishing paper. We've made an effort to cut down on waste by
 Describe workplace
using less paper and recyclable paper are both advantages. In
waste.
addition to pushing customers to purchase e-books, we are
 How is it disposed of? attempting to leverage electronic forms of data. Additionally, we only
print in colour when necessary.
 Are staff conscious of
waste management
practices e.g. recycling,
reuse, disposal?

Date of inspection/review: May 1st 2024

Completed by: Yohanes

BSBSUS511 Develop workplace policies and procedures for sustainability | 38

 Section 6: Best practice memo

Memorandum

To All Staff Members and Stakeholders

From Directors, Senior Consultants and Operations Manager

Grow Management Consultant's primary goals are to maximize existing resource utilization and limit
its impact on the environment. We work to do this by encouraging good environmental behaviour
among all staff members. Currently, as a company, we are dedicated to the health of the economic
and ecological systems, as well as the wellbeing of people and other living things. However, direction
is required to direct our strategy so that we can advance actively.
According to the general findings of an inspection, the organization has not yet succeeded in meeting
its goals for environmental sustainability and efficient energy use. In this regard, each of you is urged
to act responsibly toward sustainability projects and see that you abide by the procedures outlined
below, which will also be observed:
- When not in use, all unnecessary lights should be turned off.
- If you are going to be away for more than an hour, make sure to turn off your computers.
- It is strongly advised to adjust the monitor display/brightness.
- Sort waste into biodegradable, non-biodegradable, and recyclable categories to ensure sustainability
practices.
- Signage and posters are also strategically placed to remind you of proper waste disposal and energy
conservation
We are dedicated to promoting environmental sustainability and enhancing the beneficial effects we
have by:
- Ensure that all applicable laws, rules, and the requirements of our clients and other key holders are
met.
- Ensuring that our procedures and practices minimize energy use and prevent waste.
- Ensuring that our distributors and personnel adhere to our commitments to sustainability.
- Ensuring that we continually test ways to improve our performance in terms of sustainability. This is
how the business may improve and share sustainable brand images.
To ensure everyone and practice sustainability, we will hold a training session the following week. You
are all expected to participate in this initiative and spread the word about sustainability as a part of our
social obligation and to preserve the environment so that we can survive there for a longer period of
time. To make this work, let's work as a team.
Thank you.

BSBSUS511 Develop workplace policies and procedures for sustainability | 39

 Section 7: Sustainability register

Develop a sustainability register here. Remember that your sustainability register will be used for recording and tracking all continuous improvements in resource
efficiency. Your register should be able to include, as a minimum:

 the ability to record the reported opportunity

 the action to be taken

 the person with responsibility for the action

 timelines

 outcomes.

Sustainability register
Grow Management Consultancy Pty Ltd
Sustainability Actions Deliverables Responsibility Priority Timelines
Issues /Objectives

There is older style - Turn off any lights - Up to 10% of Employees who use the 3 2 months
florescent lighting in all thatare not being used. electricity can be organization's energy-
offices, staff room and consumed by consuming facilities
- It is the duty of every
bathroom. These lights appliances in standby.
employee to turn off any
are often left on after One wall-mounted
lights or other devices
the work day has appliance might save 45
that are not in use.
finished. kg of greenhouse gas if
- Some equipment can it were turned off.
also be replaced with
the ability to
automatically turn on or

BSBSUS511 Develop workplace policies and procedures for sustainability | 40

 off.

There are no formal - All appliances should - Putting into practice Employees who use the 5 1 month
energy usage be upgraded to meet sustainable policies and organization's energy-
procedures for staff or energy efficiency practices at work. consuming facilities
signage to remind staff standards since they
perform better than
regular appliances and
produce less emission.

The company does - Implement workplace - Implementing long- Directors, Purchasing 2 1 month
nothave a policy for sustainability policies term policies and Manager, Operations
purchasing equipment and procedures, and procedures in Manager
and buys equipment encourage all theworkplace.
when required; often employees to
- Improve the efficiency
purchasing whatever participate.
of sustainability.
ison special at the time.

The two principal Educating employees - Improve sustainability Employees who use the 1 3 months
consultants have on the importance efficiency organization's energy-
company vehicles. Both ofsharing vehicles in consuming facilities
- Reduce pollution.
vehicles are now five order to achieve
years old and need to environmental
be upgraded. sustainability.

Staff buy stationary - Purchase less - Reduces waste and Employees who use the 4 1 month
requirements on an quantities of recycled recycles all resources organization's energy-
adhoc basis, often products or equipment. that can be recycled. consuming facilities
resulting in large stocks
- Use environmentally - Increase the efficiency
of items such as
friendly paper. of sustainability.
notepads and A grade
printer paper.

BSBSUS511 Develop workplace policies and procedures for sustainability | 41

There is a waste bin - Examine the paper - Waste reduction Employees who use the 8 1 month
and recycling bins,which purchase at the time of organization's energy-
are mostly used the printing contract.Use consuming facilities
correctly. paperless workflow
software.
- Purchase recycled
products.

The company hosts - Purchase equipment - Waste reduction. Directors, Purchasing 6 1 month
regular meetings and that is environmentally Manager, Operations
- Increase the efficiency
workshops. Catering is friendly and sustainable. Manager
of sustainability.
provided by an external
- Approximately 65% of
caterer with all plates - Environmental
the equipment should
and cups supplied Purchasing
be green.
(plastic).

The office is cleaned - The company will - Eco-friendly Directors, Purchasing 7 1 month
once a week by contract advise contract cleaners purchasing. Manager, Operations
cleaners who use not to use standard Manager
- Increase the efficiency
regular cleaning cleaning solutions
of sustainability.
products.- because some of them
emit hazardous
substances such as
volatile organic
compounds (VOCs).

BSBSUS511 Develop workplace policies and procedures for sustainability | 42

 Section 8: Sustainability Implementation Report

Analysis of staff survey results Following the survey, almost all of the staff are now aware of the
and achievements against sustainability measures being done, such as energy saving,
targets recycling, trash reduction, and taking care of waste management
procedures. The results of the energy audit were what made this
awareness possible. The survey's findings revealed that the
predetermined sustainability goals were met, and this had a
significant effect on the workforce as well.

Analysis of energy audit data Every six months, an energy audit was performed to evaluate the
and achievements against effects of resource and energy saving. An audit conducted every six
targets months revealed a 20% decrease in energy conservation. After only
two weeks of preparation, the purchasing policy was successfully
designed and even put into practice. Additionally, teams for catering
and cleaning were formed, and both the personnel and the
stakeholders are pleased with their performance. Because of the
steps taken, the office environment is now healthier, which has also
had an impact on lowering costs.

Recommendations for Given the addition of on boarding new staff, it is advised to reassess
additional actions that need to the sustainability and energy conservation targets. The number of
be taken based on a review of employees will eventually increase energy consumption, thus it is
the data important to evaluate the targets that have been set in order to take
into account the additional electrical appliances and energy use. In
order to meet the required objectives and raise awareness of the
importance of sustainability at work, training sessions on energy
sustainability initiatives will be conducted for new hires.

WSC-CIVKMASS-BSBSUS511-V3-3/01/24 Page | 43
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Summary of success of The stakeholders, clients, employees, and even government
sustainability policy and agencies all expressed their appreciation for the sustainability
procedure based on analysis. initiative. Future policy improvements are always anticipated, and
they will eventually make the business one of the state's most
sustainable businesses.

Updates to sustainability policy For improved future outcomes, timely adjustments to existing
and procedure to account for policies are always required. The new policies will need to be
recommended improvements developed for at least three months. New policies will be presented
and worked on soon in order to improve implementation.

WSC-CIVKMASS-BSBSUS511-V3-3/01/24 Page | 44
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Project Portfolio – Part B (Option 2 – Own Business)

Use this section of the Project Portfolio if you are completing Option 2 with Assessment Task
3 (that is, if you are working with your own business).
Note: If you are completing Option 1 for Assessment Task 3, you should not complete this
template. A separate template has been provided for you earlier in this document.

WSC-CIVKMASS-BSBSUS511-V3-3/01/24 Page | 45
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Section 5: Action Plan Implementation Report

Resources
Were the resources that you
identified and sourced in your
action plan adequate to
implement the sustainability
policy?

 How did you

measure/monitor
resources?

 Describe any
gaps/shortfalls.

 Describe any
oversupplies.

 How might you resource

your next implementation
differently to improve
sustainability?

Providing support
Describe the support that you
provided to others to
implement the policy.
Attach notes, correspondence
and other evidence of support
that you provided to this
section of your portfolio.

Tracking and recording

sustainability improvements
Describe the strategies that
you used to track and record
sustainability improvements.

 How did these comply

with organisational
policies and procedures?

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International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 How did you document
outcomes?

 What trends did you

identify?
Attach copies (or screen shots)
of your tracking, recording and
documentation to this section
of your portfolio.
You should also attach or link
to relevant policies and
procedures.

Stakeholder
feedback/consultation
How did you provide feedback
to relevant stakeholders about
the implementation and results
of the policy and procedure?
How else did you engage with
stakeholders during
implementation?
Attach copies of feedback
correspondence and/or results
to this section of your portfolio.

Sustainability results
Summarise the sustainability
gains that were made as a
result of implementation.

 Is there anything that you

could have done
differently to improve the
sustainability gains?

 What changes did you

make to the policy as a
result of the
implementation?

Attach a final copy of the policy

with changes highlighted to this
section of your portfolio.

Attach: Evidence of support provided ☐

WSC-CIVKMASS-BSBSUS511-V3-3/01/24 Page | 47
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 Copies (or screen shots) of tracking, recording and
☐
documentation

Copies (or links) of relevant policies and procedures ☐

Feedback correspondence/results ☐

Final policy ☐

WSC-CIVKMASS-BSBSUS511-V3-3/01/24 Page | 48
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M