CONFIDENTIAL

SIRIM QAS INTERNATIONAL SDN. BHD.

MANAGEMENT SYSTEM CERTIFICATION DEPARTMENT
Block 4, SIRIM Complex, No. 1, Persiaran Dato’ Menteri
Section 2, 40700 Shah Alam, Selangor Darul Ehsan File No. : 20190102673

QUALITY MANAGEMENT SYSTEM

SURVEILLANCE AUDIT REPORT (REMOTE)
GEORGE KENT (MALAYSIA) BERHAD - (INCLUDING GEORGE KENT METERS SDN. BHD. & KENT
CLIENT :
PRECISION PLASTICS SDN. BHD.)

ADDRESS OF MAIN SITE AUDITED

(In the case of multisite certification, additional sites are listed in the attachment) :

1115, JALAN PUCHONG

TAMAN MERANTI JAYA
47120 PUCHONG
SELANGOR DARUL EHSAN.

CERTIFICATION NO : QMS 02807 STANDARD : ISO 9001:2015

AUDIT DATE : 8-10 NOVEMBER 2021 / 4 Auditor-days LAST AUDIT DATE : 26-28 OCT 2020 ( 7A/D)

SCOPE OF CERTIFICATION :

1. MANUFACTURE OF
a) BRASS PRODUCTS INVOLVING FORGING, MACHINING AND ASSEMBLY AND TESTING (WATER METER,
FERRULES, STOP VALVES, DRAW-OFF TAPS, FLOAT OPERATED VALVES, FITTINGS AND
MISCELLANEOUS OEM PARTS.
b) CAST IRON PRODUCTS FOR WATER INDUSTRY (BULK WATER METER AND STRAINER)
c) PRECISION PLASTIC COMPONENTS FOR WATER METER

2. PROVISION OF RESEARCH AND DEVELOPMENT OF WATER METER PRODUCTS, BRASS FITTINGS

INCLUDING OTHER METERING INSTRUMENTATION AND SOLUTIONS.

3. PROVISION OF PROJECT MANAGEMENT, CIVIL, STRUCTURAL, TREATMENT PROCESS, MECHANICAL AND

ELECTRICAL WORKS INCLUDING INSTRUMENTATION AND SCADA SYSTEM FOR INFRASTRUCTURE
PROJECTS.

AUDIT TEAM : 1) FAIZAL BIN MOHAMMAD LEAD AUDITOR 3 Auditor-days

2) MOHD ITHNI SHAARI AUDITOR 1 Auditor-day

NO. OF EMPLOYEES (Applicable to the scope of certification) : 432

Report by Audit Team Leader Acknowledgement by Client’s Representative

Name : HJ FAIZAL BIN HJ MOHAMMAD Name : DR ALEX GABRIEL

Signature : Signature : DR ALEX

Date : 10 NOVEMBER 2021 Date : 10 NOVEMBER 2021

The Audit Plan and the following attachments form part of

Report reviewed by :
this report:

Nonconformity Report(s)

Opportunities for Improvement √ (Senior Auditor/ Section Head)

List of additional site(s)

Tick ( √ ) where applicable Date

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 SURVEILLANCE AUDIT REPORT

1. ANY DEVIATION FROM THE AUDIT PLAN AND THEIR REASONS (IF APPLICABLE)

THERE IS NO DEVIATION FROM THE AUDIT PLAN.

SIGNIFICANT CHANGES TO ORGANIZATION’S QUALITY MANAGEMENT SYSTEM SINCE THE LAST AUDIT
2.
(IF APPLICABLE)

THERE ARE NO SIGNIFICANT CHANGES TO THE ORGANIZATION’S QUALITY MANAGEMENT SYSTEM.

3. SUMMARY OF EFFECTIVENESS OF ACTIONS TAKEN ON NONCONFORMITIES IDENTIFIED DURING THE

PREVIOUS AUDIT (details of NCRs and their status are to be listed in Appendix 1):

THERE WERE NO NONCONFORMITIES IDENTIFIED DURING THE PREVIOUS AUDIT.

4. USE OF CERTIFICATION / ACCREDITATION MARKS & CERTIFICATION DOCUMENT (CERTIFICATE)

Not in use Used; unacceptable

√ Used; acceptable Action required :

5. SUMMARY ON FINDINGS :

5.1 Changes in the external and internal issues relevant to the quality management system

There are no significant changes observed during this audit as the organization still maintains the listing
integrated with the risk and opportunity registry assessment table.

5.2 Appropriateness of risks and opportunities identified and actions taken to address them

It was evident that the latest risk and opportunity assessment registry was maintained and sighted that it has
captured risks and opportunities according to process and activity-based. In addition, the risk mitigation plans
were appropriately addressed and linked to a department objective.

5.3 Summary of performance against objectives and actions taken if applicable

All quality objectives and process performance were reviewed and reported in a management review meeting.
The auditee justified the objective that was yet to be achieved. Overall, it was found satisfactory.

5.4 Overall control of processes related to the scope of certification, including core and support processes

The organization has four (4) main activities, manufacturing of water meter, research and development of water
meter, manufacturing of plastic products related to water meter and project management. During an audit, the
audit team managed to audit both HQ and site project site. The support processes involved during this audit was
Purchasing and HR. Based on the interview sessions and sample of evidence captured, the organization has
demonstrated effective implementation of ISO 9001:2015 and its documented information.

5.5 Internal audit

The Internal Quality Audit (IQA) conducted between 4th May to 20th October 2021. A comprehensive checklist
becomes a reference to ensure the audit can be completed on time and cover the whole activities. Furthermore,
sampling was made on their findings, proving that the auditor was well-versed in standard requirements. As an
output, twenty-two (22) OFI’s and six (6) NCR’s were highlighted and evident sighted on the audit report.

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 SURVEILLANCE AUDIT REPORT

5.6 Management review

The management review was held on 26th October 2021, and the review inputs were found adequate, covering
all items per ISO 9001:2015 requirement. Review output in terms of appropriate improvement plans was sighted
in the minute of the meeting. In conclusion, the quality management system implementation by the top
management was recorded as effective.

5.7 Handling of customer complaints

The trend of complaints was monitored and reported during management review. Customer complaints were
received and filtered to ensure its validity. An appropriate correction and corrective action mechanism
established and verified. Below is the compilation of complaint trend;

YEAR No of complaints
2018 14
2019 15
2020 18
2021 25

5.8 Continual improvement

Some improvement was initiated from the quality management system performance data, corrective action,
mitigation action in the risk register through close monitoring. All details have been reported in Management
Review Meeting as per minutes of meeting retained.

5.9 Useful comparisons with previous audit results

Year 2020 - NCR: NIL OFI : 8

Year 2021 - NCR : NIL OFI : 3

6. NONCONFORMITY REPORT(S)

Total no. of minor NCR(s) : NIL List : NIL

Total no. of major NCR(s) : NIL List : NIL

List of minor NCRs which collectively constitute major NCR(s) :

7. ANY UNRESOLVED ISSUES, IF APPLICABLE

NO UNRESOLVED ISSUES.

8. ANY SIGNIFICANT ISSUES THAT MAY IMPACT THE AUDIT PROGRAMME

NO SIGNIFICANT ISSUES.

9. CONCLUSION ON THE CONFORMITY AND EFFECTIVENESS OF THE SYSTEM

The audit coverage somehow has discovered the effectiveness of the quality management system (QMS)
throughout the organization even though the audit was conducted remotely. In addition, the SIRIM auditors
manage to select and audit virtually on factory operation and site project (Hospital Tanjung Karang: HTK) which
has resulted in compliance to ISO 9001:2015 standard and organization documented information requirements.
In conclusion, three (3) OFI’s highlighted for further improvement.

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 SURVEILLANCE AUDIT REPORT

10. APPROPRIATENESS OF THE SCOPE OF CERTIFICATION

√ Yes
No (please comment) :

11. HAVE THE AUDIT OBJECTIVES BEEN FULFILLED?

√ Yes

No (please comment) :

12. RECOMMENDATION

√ No NCR recorded. Recommended to continue certification *with / without change.

Minor NCR(s) recorded. Recommended to continue certification *with / without change conditional upon
satisfactory verification of corrective actions taken.

Major NCR(s) recorded. Recommendation to continue certification *with / without change will be made after:

On-site audit of the following area(s) including verification of corrective action :

Off-site verification of corrective action(s). Records of implementation of proposed corrective

action to be submitted for verification.

* Nature of change :
(if applicable)

Suspension of certification, a reaudit of the system shall be carried out before a recommendation is made
to lift the suspension.

Withdrawal of certification.

Note :
a) Corrective Action Plans for all nonconformities (minor/ major) raised shall be submitted to the Audit
Team Leader within one month and evidence of implementation within 3 months of the date of this
report. Failure to comply shall result in either suspension or withdrawal of the certification.
b) If there is any unresolved issue at the end of the audit, it shall be brought to the attention of the
management of SIRIM QAS Intl for resolution. The client will be notified in writing of the decision within
two weeks of the date of this report.
c) In case the evidence of correction/ corrective actions submitted is not adequate, SIRIM QAS Intl
reserves the right to conduct an on-site audit to verify the effectiveness of correction/ corrective actions
taken.
d) Auditing is based on a sampling process of the available information.

FOLLOW UP ON NCR(s) NO NCR

It is confirmed that all corrective actions taken have been satisfactorily verified. Recommended to continue certification.

Audit Team Leader : FAIZAL BIN MOHAMMAD 10 NOV 2021

(Name) (Signature) (Date)

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 SURVEILLANCE AUDIT REPORT

SUMMARY BY FUNCTION/ PROCESS/ PROJECT SITE

File No. :20190102673

FUNCTION/ PROCESS/ PROJECT SITE NCR

Requirement audited

PRODUCTION (HQ)

PROJECT (HTK)
ISO 9001:2015

MAINTENANCE
MANAGEMENT

Minor
Major
PURCHASING

HR/ADMIN
QAQC
4. Context of the organization
Understanding the organization and its √ √ √ √ √ √ √ √
4.1
context
Understanding the needs and √ √ √ √ √ √ √ √
4.2
expectations of interested parties
Determining the scope of the quality √ √ √ √ √ √ √ √
4.3
management system
Quality management system and its √ √ √ √ √ √ √ √
4.4
processes
5. Leadership
5.1 Leadership and commitment √ √ √ √ √ √ √ √

5.1.1 General √ √ √ √ √ √ √ √

5.1.2 Customer focus √ √ √ √ √ √ √ √

5.2 Policy √ √ √ √ √ √ √ √

5.2.1 Establishing the quality policy √ √ √ √ √ √ √ √

5.2.2 Communicating the quality policy √ √ √ √ √ √ √ √

Organizational roles, responsibilities and √ √ √ √ √ √ √ √
5.3
authorities
6. Planning
Actions to address risks and √ √ √ √ √ √ √ √
6.1
opportunities
Quality objectives and planning to √ √ √ √ √ √ √ √
6.2
achieve them
6.3 Planning of changes √ √ √ √ √ √ √ √

7. Support
7.1 Resources √ √ √ √ √ √ √ √

7.1.1 General √ √ √ √ √ √ √ √

7.1.2 People √ √ √ √ √ √ √ √

7.1.3 Infrastructure √ √ √ √ √ NA NA NA

Environment for the operation of √ √ √ √ √ NA NA NA

7.1.4
processes
7.1.5 Monitoring and measuring resources √ √ √ √ √ NA NA NA

7.1.5.1 General √ √ √ √ √ NA NA NA

7.1.5.2 Measurement traceability √ NA √ √ √ NA NA NA

7.1.6 Organizational knowledge √ √ √ √ √ NA NA NA

7.2 Competence √ √ √ √ √ NA NA NA

Major
Minor 0 0

Note :
a) Indicate in the "Requirement audited" column with a (√) the requirements that were audited and (-) for requirements that were not audited.
b) In the case where requirements were audited and nonconformities detected, replace the (√) with the number of nonconformities (no. of
major/ no. of minor)
c) Indicate with (NA) if the requirement is not applicable.
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SUMMARY BY FUNCTION/ PROCESS/ PROJECT SITE

FUNCTION/ PROCESS/ PROJECT SITE NCR

Requirement audited

PRODUCTION (HQ)

PROJECT (HTK)
ISO 9001:2015

MAINTENANCE
MANAGEMENT

Minor
Major
PURCHASING

HR/ADMIN
QAQC
7.3 Awareness √ √ √ √ √ √ √ √

7.4 Communication √ √ √ √ √ √ √ √

7.5 Documented information √ √ √ √ √ √ √ √

7.5.1 General √ √ √ √ √ √ √ √

7.5.2 Creating and updating √ √ √ √ √ √ √ √

7.5.3 Control of documented information √ √ √ √ √ √ √ √

8. Operation
8.1 Operational planning and control √ √ √ √ √ √ √ √

8.2 Requirements for products and services √ √ √ √ √ √ √ √

8.2.1 Customer communication √ √ √ √ √ √ √ √

Determining the requirements for - - - - - - - -
8.2.2
products and services
Review of the requirements for products - - - - - - - -
8.2.3
and services
Changes to requirements for products - - - - - - - -
8.2.4
and services
Design and development of products and NA NA NA NA NA NA NA NA
8.3
services
NA NA NA NA NA NA NA NA
8.3.1 General
NA NA NA NA NA NA NA NA
8.3.2 Design and development planning
NA NA NA NA NA NA NA NA
8.3.3 Design and development inputs
NA NA NA NA NA NA NA NA
8.3.4 Design and development controls
NA NA NA NA NA NA NA NA
8.3.5 Design and development outputs
NA NA NA NA NA NA NA NA
8.3.6 Design and development changes
Control of externally provided processes, √ NA NA NA NA √ NA NA
8.4
products and services
8.4.1 General √ NA NA NA NA √ NA NA

8.4.2 Type and extent of control √ NA NA NA NA √ NA NA

8.4.3 Information for external providers √ NA √ √ √ √ NA NA

8.5 Production and service provision √ NA √ √ √ NA NA NA

Control of production and service √ NA √ √ √ NA NA NA

8.5.1
provision
8.5.2 Identification and traceability √ NA √ √ √ NA NA NA

Property belonging to customers or √ NA √ √ √ NA NA NA

8.5.3
external providers
8.5.4 Preservation √ NA √ √ √ NA NA NA

Major 0 0
Minor

Note :
a) Indicate in the "Requirement audited" column with a (√) the requirements that were audited and (-) for requirements that were not audited.
b) In the case where requirements were audited and nonconformities detected, replace the (√) with the number of nonconformities (no. of
major/ no. of minor)
c) Indicate with (NA) if the requirement is not applicable.

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 SURVEILLANCE AUDIT REPORT

SUMMARY BY FUNCTION/ PROCESS/ PROJECT SITE

FUNCTION/ PROCESS/ PROJECT SITE NCR

Requirement audited

PRODUCTION (HQ)
ISO 9001:2015

PROJECT (HTK)

MAINTENANCE
MANAGEMENT

Minor
Major
PURCHASING

HR/ADMIN
QAQC
8.5.5 Post-delivery activities √ √ √ √ √ √ √ √

8.5.6 Control of changes √ √ √ √ √ √ √ √

8.6 Release of products and services √ √ √ √ √ √ √ √

8.7 Control of nonconforming outputs √ √ √ √ √ √ √ √

9. Performance evaluation
Monitoring, measurement, analysis and √ √ √ √ √ √ √ √
9.1
evaluation
9.1.1 General √ √ √ √ √ √ √ √

9.1.2 Customer satisfaction √ √ √ √ √ √ √ √

9.1.3 Analysis and evaluation √ √ √ √ √ √ √ √

9.2 Internal audit √ √ √ √ √ √ √ √

9.3 Management review √ √ √ √ √ √ √ √

9.3.1 General √ √ √ √ √ √ √ √

9.3.2 Management review inputs √ √ √ √ √ √ √ √

9.3.3 Management review outputs √ √ √ √ √ √ √ √

10. Improvement
10.1 General √ √ √ √ √ √ √ √

10.2 Nonconformity and corrective action √ √ √ √ √ √ √ √

10.3 Continual improvement √ √ √ √ √ √ √ √

Other Certification Requirements

1. Use of marks/ certificate √ √ √ √ √ √ √ √

Major
Minor 0 0

Note :
a) Indicate in the "Requirement audited" column with a (√) the requirements that were audited and (-) for requirements that were not audited.
b) In the case where requirements were audited and nonconformities detected, replace the (√) with the number of nonconformities (No of major/
no. of minor)
c) Indicate with (NA) if the requirement is not applicable.

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APPENDIX 1 : VERIFICATION OF PREVIOUSLY RAISED NONCONFORMITY REPORTS:

File No. : 20190102673

Effectiveness of
NCR
Evidence sighted for the implementation of corrective
No. Reference Remarks
the corrective action action
No.
(Y/N)

NIL

Note:
If the corrective action has not been effectively implemented, a new NCR shall be reissued and indicate in the
“Remarks” column.

Auditor Name: ____________________________________ Date: ____________________

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Issue 1 Rev. 2
Client :
GEORGE KENT (MALAYSIA) BERHAD-(INCLUDING GEORGE KENT METERS SDN. BHD. & KENT
PRECISION PLASTICS SDN. BHD.)

File Ref :
20190102673

OPPORTUNITIES FOR IMPROVEMENT

Comments on action
Clause Details
taken

Organizational knowledge

The sample selected during an interview session with HR personnel on

training programs has shown sufficient evidence of compliance to ISO
7.1.6 9001 and company documentation requirements. However, a brief of
specific programs implemented can be included in the procedure. (e.g.
Management Development Program)

Internal Audit

Based on the interview session conducted, the internal quality audit

9.2 (IQA) was planned and implemented into two (2) different modes;
physical and virtual. Improvement could be considered to specify the
mode of IQA in the procedure.

Determining the scope of the quality management system

It was evident that the scope of the quality management system, as well
4.3 as the boundaries and its applicability, has been clearly determined and
translated into documented information. Consideration could be made to
specify the entity names accordingly.

Auditor : Faizal bin Mohammad

Date : 10-Nov-2021