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Quality Sirim
Quality Sirim
AUDIT DATE : 8-10 NOVEMBER 2021 / 4 Auditor-days LAST AUDIT DATE : 26-28 OCT 2020 ( 7A/D)
SCOPE OF CERTIFICATION :
1. MANUFACTURE OF
a) BRASS PRODUCTS INVOLVING FORGING, MACHINING AND ASSEMBLY AND TESTING (WATER METER,
FERRULES, STOP VALVES, DRAW-OFF TAPS, FLOAT OPERATED VALVES, FITTINGS AND
MISCELLANEOUS OEM PARTS.
b) CAST IRON PRODUCTS FOR WATER INDUSTRY (BULK WATER METER AND STRAINER)
c) PRECISION PLASTIC COMPONENTS FOR WATER METER
Nonconformity Report(s)
1. ANY DEVIATION FROM THE AUDIT PLAN AND THEIR REASONS (IF APPLICABLE)
SIGNIFICANT CHANGES TO ORGANIZATION’S QUALITY MANAGEMENT SYSTEM SINCE THE LAST AUDIT
2.
(IF APPLICABLE)
5. SUMMARY ON FINDINGS :
5.1 Changes in the external and internal issues relevant to the quality management system
There are no significant changes observed during this audit as the organization still maintains the listing
integrated with the risk and opportunity registry assessment table.
5.2 Appropriateness of risks and opportunities identified and actions taken to address them
It was evident that the latest risk and opportunity assessment registry was maintained and sighted that it has
captured risks and opportunities according to process and activity-based. In addition, the risk mitigation plans
were appropriately addressed and linked to a department objective.
All quality objectives and process performance were reviewed and reported in a management review meeting.
The auditee justified the objective that was yet to be achieved. Overall, it was found satisfactory.
5.4 Overall control of processes related to the scope of certification, including core and support processes
The organization has four (4) main activities, manufacturing of water meter, research and development of water
meter, manufacturing of plastic products related to water meter and project management. During an audit, the
audit team managed to audit both HQ and site project site. The support processes involved during this audit was
Purchasing and HR. Based on the interview sessions and sample of evidence captured, the organization has
demonstrated effective implementation of ISO 9001:2015 and its documented information.
The Internal Quality Audit (IQA) conducted between 4th May to 20th October 2021. A comprehensive checklist
becomes a reference to ensure the audit can be completed on time and cover the whole activities. Furthermore,
sampling was made on their findings, proving that the auditor was well-versed in standard requirements. As an
output, twenty-two (22) OFI’s and six (6) NCR’s were highlighted and evident sighted on the audit report.
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SURVEILLANCE AUDIT REPORT
The management review was held on 26th October 2021, and the review inputs were found adequate, covering
all items per ISO 9001:2015 requirement. Review output in terms of appropriate improvement plans was sighted
in the minute of the meeting. In conclusion, the quality management system implementation by the top
management was recorded as effective.
The trend of complaints was monitored and reported during management review. Customer complaints were
received and filtered to ensure its validity. An appropriate correction and corrective action mechanism
established and verified. Below is the compilation of complaint trend;
YEAR No of complaints
2018 14
2019 15
2020 18
2021 25
Some improvement was initiated from the quality management system performance data, corrective action,
mitigation action in the risk register through close monitoring. All details have been reported in Management
Review Meeting as per minutes of meeting retained.
6. NONCONFORMITY REPORT(S)
NO SIGNIFICANT ISSUES.
The audit coverage somehow has discovered the effectiveness of the quality management system (QMS)
throughout the organization even though the audit was conducted remotely. In addition, the SIRIM auditors
manage to select and audit virtually on factory operation and site project (Hospital Tanjung Karang: HTK) which
has resulted in compliance to ISO 9001:2015 standard and organization documented information requirements.
In conclusion, three (3) OFI’s highlighted for further improvement.
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SURVEILLANCE AUDIT REPORT
√ Yes
No (please comment) :
12. RECOMMENDATION
Minor NCR(s) recorded. Recommended to continue certification *with / without change conditional upon
satisfactory verification of corrective actions taken.
Major NCR(s) recorded. Recommendation to continue certification *with / without change will be made after:
* Nature of change :
(if applicable)
Suspension of certification, a reaudit of the system shall be carried out before a recommendation is made
to lift the suspension.
Withdrawal of certification.
Note :
a) Corrective Action Plans for all nonconformities (minor/ major) raised shall be submitted to the Audit
Team Leader within one month and evidence of implementation within 3 months of the date of this
report. Failure to comply shall result in either suspension or withdrawal of the certification.
b) If there is any unresolved issue at the end of the audit, it shall be brought to the attention of the
management of SIRIM QAS Intl for resolution. The client will be notified in writing of the decision within
two weeks of the date of this report.
c) In case the evidence of correction/ corrective actions submitted is not adequate, SIRIM QAS Intl
reserves the right to conduct an on-site audit to verify the effectiveness of correction/ corrective actions
taken.
d) Auditing is based on a sampling process of the available information.
It is confirmed that all corrective actions taken have been satisfactorily verified. Recommended to continue certification.
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SURVEILLANCE AUDIT REPORT
Requirement audited
PRODUCTION (HQ)
PROJECT (HTK)
ISO 9001:2015
MAINTENANCE
MANAGEMENT
Minor
Major
PURCHASING
HR/ADMIN
QAQC
4. Context of the organization
Understanding the organization and its √ √ √ √ √ √ √ √
4.1
context
Understanding the needs and √ √ √ √ √ √ √ √
4.2
expectations of interested parties
Determining the scope of the quality √ √ √ √ √ √ √ √
4.3
management system
Quality management system and its √ √ √ √ √ √ √ √
4.4
processes
5. Leadership
5.1 Leadership and commitment √ √ √ √ √ √ √ √
5.1.1 General √ √ √ √ √ √ √ √
5.2 Policy √ √ √ √ √ √ √ √
7. Support
7.1 Resources √ √ √ √ √ √ √ √
7.1.1 General √ √ √ √ √ √ √ √
7.1.2 People √ √ √ √ √ √ √ √
7.1.3 Infrastructure √ √ √ √ √ NA NA NA
7.1.5.1 General √ √ √ √ √ NA NA NA
7.2 Competence √ √ √ √ √ NA NA NA
Major
Minor 0 0
Note :
a) Indicate in the "Requirement audited" column with a (√) the requirements that were audited and (-) for requirements that were not audited.
b) In the case where requirements were audited and nonconformities detected, replace the (√) with the number of nonconformities (no. of
major/ no. of minor)
c) Indicate with (NA) if the requirement is not applicable.
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Requirement audited
PRODUCTION (HQ)
PROJECT (HTK)
ISO 9001:2015
MAINTENANCE
MANAGEMENT
Minor
Major
PURCHASING
HR/ADMIN
QAQC
7.3 Awareness √ √ √ √ √ √ √ √
7.4 Communication √ √ √ √ √ √ √ √
7.5.1 General √ √ √ √ √ √ √ √
8. Operation
8.1 Operational planning and control √ √ √ √ √ √ √ √
Major 0 0
Minor
Note :
a) Indicate in the "Requirement audited" column with a (√) the requirements that were audited and (-) for requirements that were not audited.
b) In the case where requirements were audited and nonconformities detected, replace the (√) with the number of nonconformities (no. of
major/ no. of minor)
c) Indicate with (NA) if the requirement is not applicable.
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SURVEILLANCE AUDIT REPORT
Requirement audited
PRODUCTION (HQ)
ISO 9001:2015
PROJECT (HTK)
MAINTENANCE
MANAGEMENT
Minor
Major
PURCHASING
HR/ADMIN
QAQC
8.5.5 Post-delivery activities √ √ √ √ √ √ √ √
9. Performance evaluation
Monitoring, measurement, analysis and √ √ √ √ √ √ √ √
9.1
evaluation
9.1.1 General √ √ √ √ √ √ √ √
9.3.1 General √ √ √ √ √ √ √ √
10. Improvement
10.1 General √ √ √ √ √ √ √ √
Major
Minor 0 0
Note :
a) Indicate in the "Requirement audited" column with a (√) the requirements that were audited and (-) for requirements that were not audited.
b) In the case where requirements were audited and nonconformities detected, replace the (√) with the number of nonconformities (No of major/
no. of minor)
c) Indicate with (NA) if the requirement is not applicable.
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APPENDIX 1 : VERIFICATION OF PREVIOUSLY RAISED NONCONFORMITY REPORTS:
Effectiveness of
NCR
Evidence sighted for the implementation of corrective
No. Reference Remarks
the corrective action action
No.
(Y/N)
NIL
Note:
If the corrective action has not been effectively implemented, a new NCR shall be reissued and indicate in the
“Remarks” column.
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Client :
GEORGE KENT (MALAYSIA) BERHAD-(INCLUDING GEORGE KENT METERS SDN. BHD. & KENT
PRECISION PLASTICS SDN. BHD.)
File Ref :
20190102673
Comments on action
Clause Details
taken
Organizational knowledge
Internal Audit
It was evident that the scope of the quality management system, as well
4.3 as the boundaries and its applicability, has been clearly determined and
translated into documented information. Consideration could be made to
specify the entity names accordingly.
Date : 10-Nov-2021