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    Lolwah Abuthiyab CV 2024 v1

    Uploaded by

    anaschoudhry1996
    cv

    Copyright:

    © All Rights Reserved
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    of 1

    Lolwah M Abuthiyab

    Riyadh, Saudi Arabia [email protected] +966505550740

    EXPERIENCE
    Ministry of Health | Director - Quality & Performance
    Laboratory Operation Center, Healthcare Supportive Services Center Jul 2023- Present, Riyadh, KSA

    • Strategic Quality Management: Spearheaded the implementation of quality management systems across 10 Ministry of Health laboratories,
    leading to a 20% improvement in compliance with ISO standards within 6 months. Conducted regular audits, resulting in a 15% reduction in errors
    and non-conformities.
    • Operational Efficiency and Localization: Monitored key performance indicators (KPIs), identifying and addressing inefficiencies that led to a
    25% increase in laboratory throughput and a 30% reduction in turnaround time. Developed and executed tests localization strategy encompassing
    an annual volume of 700,000 SAR
    • Client-Centric Solutions: Built strong relationships with senior stakeholders, leading to a 40% increase in client satisfaction scores and a 25%
    growth in service adoption across Ministry of Health facilities. Implemented client feedback mechanisms to continuously improve service quality.
    • Team Leadership & Collaboration: Led cross-functional teams comprising 30+ professionals, fostering a high-performance culture that achieved
    a 90% project success rate. Developed training programs that improved team competencies by 25%, resulting in a 10% decrease in employee
    turnover.
    • Innovation & Strategic Direction: Initiated and led innovation projects that resulted in the adoption of new methodologies, improving laboratory
    accuracy by 20%. Contributed to strategic planning, guiding the department's direction and leading to a 15% increase in resource efficiency.

    King Fahad Medical City | Officer - Quality Control


    Serology & Immunology Lab Dec 2019- June 2023, Riyadh, KSA

    • Quality Control & Compliance: Managed quality control for a lab processing over 2,000 samples per month, achieving a 95% success rate in
    internal audits. Coordinated with regulatory bodies to ensure compliance, leading to a 10% improvement in external audit scores.
    • Performance Analysis: Conducted statistical analysis on monthly KPIs, identifying trends that led to a 15% reduction in testing errors. Implemented
    corrective actions, reducing sample rejection rates by 25% and saving SAR 200,000 in rework costs.
    • Collaboration & Communication: Engaged with cross-functional teams and external stakeholders, fostering a collaborative approach that
    improved internal communication and led to a 30% increase in project efficiency.

    King Fahad Medical City | Medical Technologist I


    Serology & Immunology Lab Jul 2015- June 2023, Riyadh, KSA

    • Advanced Laboratory Procedures: Conducted complex laboratory procedures, both automated and manual, ensuring high accuracy and
    compliance with quality standards. Evaluated and implemented new methodologies to improve laboratory efficiency.
    • Problem Solving & Troubleshooting: Troubleshot laboratory analyzers, effectively resolving technical issues and coordinating with service
    engineers as needed. Contributed to improving laboratory operations through effective problem-solving skills.
    • Team Collaboration & Knowledge Sharing: Collaborated with team members and shared expertise in laboratory processes and quality control.
    Played an integral role in maintaining high standards of laboratory operations.

    EDUCATION
    Master of Business Administration (MBA) – Healthcare Management
    3.69/4 GPA · Alfaisal University · 2020 - 2022

    Bachelor Degree of Clinical Laboratory Science


    4.57/5 GPA · King Saud University · 2008 - 2013

    CERTIFICATIONS
    Project Management Professional (PMP)® - PMI - 2022
    Certified Professional in Healthcare Quality (CPHQ) – NAHQ - 2021
    Certified KPI Professional - The KPI Institute - 2021
    Lean Six Sigma Black Belt – ANEXAS - 2019

    SKILLS
    • Technical Skills: PowerPoint, Excel
    • Soft Skills: Project Management, Quality control, Stakeholder Management, Problem solving
    • Fields of Interest: Business Strategy, Data Analysis
    • Languages: Arabic, English

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