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Tendernotice 2
Tendernotice 2
for
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Issued By
Office of the Director-General of Police,
Government of Maharashtra
Table of Content
Table of Content .................................................................................................................................................... 2
1. Disclaimer ................................................................................................................................................... 5
2. Abbreviations ............................................................................................................................................. 7
3. Glossary ...................................................................................................................................................... 9
4. Structure of RFP ....................................................................................................................................... 10
5. Bidding Data Sheet .................................................................................................................................. 12
6. Introduction .............................................................................................................................................. 14
6.1. About Thane City ................................................................................................................................ 14
6.2. About Thane Police and other stakeholders........................................................................................ 14
6.3. Project Objective ................................................................................................................................. 15
7. Summary of Scope of Work..................................................................................................................... 17
8. Instructions to Bidders ............................................................................................................................ 22
8.1. Purpose of Bid Document ................................................................................................................... 22
8.2. General ............................................................................................................................................... 22
8.3. Sub-Contracting .................................................................................................................................. 23
8.4. Contacting Purchaser .......................................................................................................................... 23
8.5. Right to Terminate the Process ........................................................................................................... 23
8.6. Bidder Registration and Instructions.................................................................................................... 23
8.7. Proposal Preparation Cost .................................................................................................................. 24
8.8. Tender Fee.......................................................................................................................................... 24
8.9. Earnest Money Deposit (EMD) ............................................................................................................ 24
8.10. Pre-Bid Meeting & Clarifications .......................................................................................................... 25
8.11. Bid Validity Period ............................................................................................................................... 25
8.12. Language of Bids ................................................................................................................................ 26
8.13. Submissions of Bids ............................................................................................................................ 26
8.14. Bidder Preparation Conditions ............................................................................................................ 27
8.15. Bid Format........................................................................................................................................... 28
8.16. Compliant proposals/ Completeness of response ............................................................................... 28
8.17. Deviations and Exclusions .................................................................................................................. 28
8.18. Authentication of Bids.......................................................................................................................... 28
8.19. Late Bids ............................................................................................................................................. 29
8.20. Modification or Withdrawal of Bids ...................................................................................................... 29
8.21. One Proposal & One Solution ............................................................................................................. 29
8.22. Local Conditions .................................................................................................................................. 29
8.23. Rights to Accept/Reject any or all Proposals. ...................................................................................... 29
8.24. Right to Amendment of the RFP ......................................................................................................... 30
8.25. Right to Vary Scope of Contract .......................................................................................................... 30
8.26. Rejection Criteria ................................................................................................................................. 30
8.27. Bid Prices ............................................................................................................................................ 31
8.28. Firm Prices .......................................................................................................................................... 32
8.29. Discount .............................................................................................................................................. 32
8.30. Taxes .................................................................................................................................................. 32
8.31. Performance Bank Guarantee ............................................................................................................. 32
8.32. Notifications of Award and Signing of Contract ................................................................................... 33
8.33. Failure to Agree with the Terms and Conditions of the tender ............................................................ 33
9. Bid Evaluation .......................................................................................................................................... 34
1. Disclaimer
The information contained in this Request For Proposal document (the “RFP”) or subsequently provided
to Bidder(s), whether verbally or in documentary or any other form by or on behalf of the Office of the
Director-General of Police, Maharashtra State or any of its employees or advisors, is provided to
Bidder(s) on the terms and conditions set out in this RFP and such other terms and conditions subject
to which such information is provided.
This RFP is not an agreement and is neither an offer nor invitation by the Office of the Director-General
of Police, Maharashtra State to the prospective Bidders or any other person. The purpose of this RFP
is to provide interested parties with information that may be useful to them in the formulation of their Bid
for qualification pursuant to this RFP (the “Bid”). This RFP includes statements, which reflect various
assumptions and assessments arrived at by the Office of the Director-General of Police, Maharashtra
State relation to the Project. Such assumptions, assessments and statements do not purport to contain
all the information that each applicant may require. This RFP may not be appropriate for all persons,
and it is not possible for the Office of the Director-General of Police, Maharashtra State its employees
or advisors to consider the investment objectives, financial situation and particular needs of each party
who reads or uses this RFP. The assumptions, assessments, statements, and information contained in
this RFP may not be complete, accurate, adequate, or correct. Each applicant should, therefore,
conduct its own investigations and analysis and should check the accuracy, adequacy, correctness,
reliability and completeness of the assumptions, assessments, statements, and information contained
in this RFP and obtain independent advice from appropriate sources.
Information provided in this RFP to the applicant(s) is on a wide range of matters, some of which may
depend upon interpretation of law. The information given is not intended to be an exhaustive account
of statutory requirements and should not be regarded as a complete or authoritative statement of law.
Office of the Office of the Director-General of Police, Maharashtra State accepts no responsibility for
the accuracy or otherwise for any interpretation or opinion on law expressed herein.
Office of the Director-General of Police, Maharashtra State, its employees and advisors make no
representation or warranty and shall have no liability to any person, including any Applicant or Bidder,
under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or
otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered on
account of anything contained in this RFP or otherwise, including the accuracy, adequacy, correctness,
completeness or reliability of the RFP and any assessment, assumption, statement or information
contained therein or deemed to form part of this RFP or arising in any way with pre-qualification of
applicants for participation in the bidding process.
Office of the Director-General of Police, Maharashtra State also accepts no liability of any nature
whether resulting from negligence or otherwise howsoever caused arising from reliance of any applicant
upon the statements contained in this RFP. The Office of the Director-General of Police, Maharashtra
State may, in its absolute discretion but without being under any obligation to do so, update, amend or
supplement the information, assessment or assumptions contained in this RFP.
The issue of this RFP does not imply that the Office of the Director-General of Police, Maharashtra
State is bound to select and pre-qualify bids for bid stage or to appoint the selected bidder or
concessionaire, as the case may be, for the project and the Office of the Director-General of Police,
Maharashtra State reserves the right to reject all or any of the bids without assigning any reasons
whatsoever.
The applicant shall bear all its costs associated with or relating to the preparation and submission of its
bid including but not limited to preparation, copying, postage, delivery fees, expenses associated with
any demonstrations or presentations which may be required by the Office of the Director-General of
Police, Maharashtra State or any other costs incurred in connection with or relating to its bid. All such
costs and expenses will remain with the applicant and the Office of the Director-General of Police,
Maharashtra State shall not be liable in any manner whatsoever for the same or for any other costs or
other expenses incurred by an applicant in preparation or submission of the bid, regardless of the
conduct or outcome of the bidding process.
2. Abbreviations
# Term Abbreviation
1. AI Artificial Intelligence
2. AMBIS Automated Multi-modal Biometric Identification System (AMBIS)
3. ANPR Automatic Number Plate Recognition
4. AKBC Ambernath & Kulgaon Badalapur Councils
5. BMS Building Management System
6. BNCMC Bhiwandi Nijampur City Municipal Corporation
7. BOQ Bill of Quantity
8. CAPEX Capital Expenditure
9. CCTNS Crime and Criminal Tracking Network & Systems
10. CCTV Closed Circuit Television
11. C4I/CCC/ICCC Integrated Command Control Centre
12. CP/CP Thane Commissioner of Police – Thane City
13. DBR Design Basis Report
14. DC Data Center (Zonal Recording Station (ZRS))
15. DHQ District Headquarter
16. DR Disaster Recovery (Backup Recovery Stations (BRS))
17. DG / DGP Director General of Police, Maharashtra
18. EMS Enterprise Management System
19. ERC Emergency Response Centre
20. FAT Final Acceptance Test
21. FRS Facial Recognition System
22. GIS Geographic Information System
23. GoI Government of India
24. GoM Government of Maharashtra
25. HA High Availability
26. HLD High-Level Demand
27. ICCC Integrated Command Control Center
28. ICT Information and Communication Technology
29. INR Indian Rupees
30. IP Internet Protocol
31. IR Infra-Red
32. IT Information Technology
33. JC Junction Cabinet
34. OPEX Operating Expenditure
35. PC Personal Computer
36. KDMC Kalyan & Dombivli Municipal Corporation
37. LAN Local Area Network
38. LED Light Emitting Diode
39. LLD Low-Level Design
40. MH Maharashtra
# Term Abbreviation
41. MMR Mumbai Metropolitan Region
42. MP Megapixel
43. MPLS Multiprotocol Label Switching
44. NMS Network Management System
45. ONVIF Open Network Video Interface Forum
46. PCR Police Control Room
47. PMU Project Management Unit
48. PS Police Station
49. PTZ Pan Tilt Zoom
50. QRT Quick Response Time
51. RFP Request for Proposal
52. SD Secure Digital
53. SDD System Design Document
54. SLA Service Level Agreement
55. SITC Supply Installation Testing & Commissioning
56. SNMP Simple Network Management Protocol
57. SPOC Single Point of Contact
58. SRS Software Requirement Specifications
59. TMC Thane Municipal Corporation
60. ToT Turn Over Time
61. UMC Ulhasnagar Municipal Corporation
62. VMS Video Management System
63. VoIP Voice over Internet Protocol
64. VPN Virtual Private Network
65. WAN Wide Area Network
66. WMS Web Map Service
67. TCS Thane City Surveillance Project
68. TMC Thane Municipal Corporation
69. PS Police Station
70. RFP Request for Proposal
71. RI Re-instatement
72. RoW Right of Way: “the legal right, established by usage or grant, to pass along a
specific route through grounds or property belonging to another”, or “a path or
thoroughfare subject to such a right”
73. RPO Recovery Point Objective
74. RTO Recovery Time Objective
75. SI System Integrator
76. SLA Service Level Agreement
77. UAT User Acceptance Test
78. UPS Uninterrupted Power Supply
79. VAHAN Vehicle Registration System of Transport Department
3. Glossary
Parameter Description
Client/ Purchaser References to “Client”, “Home Department, Govt. of Maharashtra”, “Office of
the Director-General of Police”, “Director General”, “Thane Police”, “CP
Office”, “purchaser”, “buyer”, “customer”. in this RFP document shall be
construed to refer to Thane Police.
Successfully This phrase used in this RFP would mean projects, which have completed the
executed implementation phase and has been declared Go-live. The bidder should
submit a Certificate from the Client to this effect.
SI/MSI / System A firm/entity that will be selected by the Office of the Commissioner of Police,
Integrator/ Master Thane to implement the proposed scope of work defined in this tender.
System Integrator References to “Vendor”, “successful bidder”, etc. in this RFP document shall
be construed to refer to the System Integrator/ Master System Integrator.
Go-Live Day on which the proposed initiatives under this project in Thane City is made
operational in the production environment and become available for use to all
the identified stakeholders of the project.
Post issuance of the Go-Live certificate by the Client/ Purchaser
RFP / Tender It shall mean this RFP document which comprises of the following sections:
Disclaimer, Scope of Work, Instructions to Bidders, Proposal
Evaluation, Draft License Agreement, Service Level Agreement, Forms of Bid
which include any applicable Appendix thereto
Similar Project Similar Project:
Completed projects involving implementation of below-mentioned components
and successfully executed (Go-Live) by the bidder in the past Seven years as
on the date of bid submission with State/Central Govt/PSU.
Project should cover the following:
• IP based CCTV surveillance with minimum 2500 cameras in outdoor
environment.
• Remote viewing of CCTV feeds through MPLS/VPN/WAN/GPON/Leased
Line etc.
• Command Center/Viewing Center to monitor surveillance system.
• Health monitoring/service level agreement (SLA) management of CCTV
Completed Projects means Projects which has been declared ‘Go Live’ &
have completed its O&M phase in last 7 years from date of bid submission.
OR
has been declared ‘Go Live’ & O&M phase is in process in last 7 years from
date of bid submission.
Note: If the project is ongoing and have not completed the implementation
phase or has not been declared Go-Live, then in that case the minimum
components mentioned in criteria need to be operational and bidder has to
share completion certificate of the claimed completed component from the
client.
Last three (3) The last three (3) audited financial years shall mean FY 2020-21, FY 2021-22,
financial years FY 2022-23
Last five (5) The last five (5) audited financial years shall mean FY 2018-19, FY 2019-20,
financial years FY 2020-21, FY 2021-22, FY 2022-23
4. Structure of RFP
The RFP document includes Three Volumes. Broad areas covered in these three volumes is given
below:
The bidders are expected to respond to the requirements as completely and in as much relevant detail
as possible and focus on demonstrating bidders’ suitability to be selected. The bidders are expected to
examine all instructions, forms, terms, Project requirements, and other information in the tender
documents. Failure to furnish all information required as mentioned in the tender documents or
submission of a proposal not responsive to the tender documents in every respect will be at the Bidder's
risk and may result in rejection of the proposal.
The whole project is required to be completed and maintained by the bidder. Accordingly, bidder is
understood to have assessed and quoted for all the items required for successful completion of the
Project. It will be the responsibility of the bidder to provide such items on free of cost basis, which are
not quoted in the bid but otherwise required at the time of installation for completion and successful
commissioning of the project.
# Information Details
1. Project Name/ Name of Work Design, Development, Implementation & Maintenance
of CCTV based Surveillance System for Thane City
5. Bid validity period 180 days from the last date and time of submission
9. Period for purchase of RFP 11th March 2024 to 02nd May 2024 by 6PM
Documents
10. Last date for Submission of Pre- 21st March 2024; 6PM
Bid Queries (Only through e-mail) Email ids:
To: [email protected]
Cc: [email protected]
11. Pre-Bid Meeting Date, Time & 27th March 2024 at 12 Noon
Venue Address of the venue:
1st Floor, Conference Hall, Office of Director General
of Police,Lion Gate, Fort, (Colaba),
Mumbai, Maharashtra - 400001
# Information Details
• The EMD shall have to be paid through the
payment gateway available on the e-tenders
portal https://mahatenders.gov.in/nicgep/app
15. Submission Power of Attorney • Bidder shall submit the original copy of Power of
(physical hard copy submission) Attorney in an online manner along with the PQ
criteria titled “Power of Attorney” – RFP of Design,
Development, Implementation & Maintenance of
CCTV based Surveillance System for Thane City”
after the last date of bid submission, and as
communicated by Thane Police.
• Power of Attorney shall be submitted in the format
provided in the Annexures.
• Copy Power of Attorney also needs to be
uploaded on the e-procurement portal.
16. Last Date and Time for uploading 02nd May 2024 : 6PM
(online submission) the Bid on e-
Tendering website
17. Opening of the Bid responses 03rd May 2024 : 6PM
(Pre-Qual & Tech-Qual) Proposal
Note: The above dates, time and venue may be altered by the Purchaser at its sole discretion after
giving prior notice to the Bidders. Some of the information provided in the above control Sheet is further
elaborated in the subsequent sections of this RFP. Information provided in the control sheet and
subsequent sections of this RFP are to be read in conjunction and are to be interpreted harmoniously.
6. Introduction
The jurisdiction under Police Commissionerate of Thane City includes 35 Police stations across the
city, each headed by a Sr. Police Inspector.
The following map represents the Jurisdiction of Police Commissionerate of Thane City.
CP
Thane
Jt. CP
All
Control HQ Crime E.O.W. All P.S. All P.S. All P.S. All P.S. All P.S.
Units
Admin Cyber
Wireless
Branch Cell
M.T.
Transpo CCTNS
rt
Social
Media
Cell
Project Stakeholders
While Thane Police, is the primary stakeholder for the project, there are other stakeholders who shall
get benefitted from it. These include:
1. Home Department, Government of Maharashtra
2. Office of the Director-General of Police, Maharashtra State
3. Thane Smart City Development Corporation Ltd. (TSCDCL)
4. Thane Municipal Corporation (TMC)
5. Bhiwandi Nijampur City Municipal Corporation
6. Kalyan & Dombivli Municipal Corporation
7. Smart Kalyan Dombivali Development Corporation Ltd.
8. Ulhasnagar Municipal Corporation
9. Ambernath & Kulgaon Badalapur Councils
10. Railways
11. Forest Department
12. Shopping malls, multiplexes, theatres, schools, hotels, hospitals and other public places
13. IT Parks and Corporate Houses
14. Citizens in General
The following are the intangibles that should be addressed by this intervention:
a) Enhance safety and security.
The project components for Thane City Surveillance Project were broadly classified in below
components:
MPLS
KDMC and TMC existing Smart City
Edge Components (CCTV, PA etc.)
cameras
# Components Description
1. Surveillance Locations
Equipment • Locations - 1997 Nos.
Poles
• Poles - 2138 Nos.
Cameras – 6051 Nos.
• Fixed Box Cameras – 4786
• PTZ Cameras – 793
• RLVD Cameras - 90
• Speed Detection Cameras – 32
• ANPR Cameras - 350
Others
• 18 Tablets
• 20 Sets of PA System
• 2 Drones
2. Network • Between Cameras & Aggregation Points
• Between Drones & Zonal Recording Station
• Between Aggregation Points & Zonal Recording Station
• Between the Zonal Recording Station and Backup Recording Station
• Between Zonal Recording Station & Backup Recording Station to
the Command Center & other viewing centres
• Between existing cameras (Thane Smart City, Mangroves, KDMC) to
CCC
• Between collaborative monitoring establishments to ZRS & CCC
3. Data Center A. Zonal Recording Station (ZRS)
(Zonal • Setup 1 Zonal Recording Station in the existing Data centre established
Recording for Thane Smart City.
Station & • Compute, Storage, Network & Security IT Infrastructure
Backup • All the components to be available in Active Mode
Recording • Adequate redundancy arrangements to maintain trouble-free operations.
Station) • Adequate High availability of key Network & IT Security Components
• Primary Storage of video feeds for 30 days
• Primary Storage of snapshots from ANPR, RLVD, and Speed Detection
for 180 days
• Primary Storage of bookmarked video feeds for a longer duration ~ 180
days.
# Components Description
• Setup 1 Backup Recording Station, a minimum 100 KM far from ZRS
preferably in Pune/Pimpri Chinchwad or Nasik in an existing Smart/Safe
City Government Data Center
• Compute, Storage, Network & Security IT Infrastructure
• BRS will operate in Active–Active mode for ICCC, VMS & EMS
application and Active – Passive mode for rest of applications.
• In case of unavailability of ZRS, the viewing of cameras (Live & recorded
video feeds) will resume from BRS with a maximum downtime of 15
minutes.
• Secondary Storage of video feeds for 30 days
• Secondary Storage of snapshots from ANPR, RLVD and Speed
Detection for 180 days
• Secondary Storage of bookmarked video feeds for longer duration ~ 180
days.
4. Application • ICCC Desktop Application – 56 Nos. (CCC & all Viewing Centers)
Portfolio • Video Management System – 6656 (6051 + 10% collaborative
monitoring) Camera Licenses & Client License for min 40 locations
• ICCC Mobile Application – 80 Nos. (for Officers over secured VPN)
• PA System software – 1 Lot
• GIS Map – 1 Lot
• EMS and NMS – 1 Lot
• Anti-virus – 1 Lot
5. Command / • Main Command Control Centre at CP Thane Office
Viewing • 37 Viewing setup situated across - 28 Police Station Viewing Centers, 3
Centers Viewing Center setups for Control Rooms, 5 Viewing Centers for
Municipal Corporations &1 Viewing Center at Traffic Police Control Room
6. Picture • AI-Based Video Analytics – 3000 Licenses
Intelligence • ANPR Licenses – 350 Nos
Unit • RLVD License – 90 Nos
• Speed Detection Camera Licenses – 32 Nos
• FRS Licenses – 478 Nos
• Video Summarization Licenses – 50 Nos
• Integration With Dial 100 / 112, VAHAN, CCTNS, AMBIS, One State One
Challan and Other Govt. Databases Etc.
• Integration with existing Surveillance Systems and surveillance feeds
(Approx. 1045 cameras in Kalyan Zone-III, 400 Cameras in Thane city
and Additional cameras in all others Zone).
7. Collaborative • Incidence-based access to the Surveillance System setup by
Monitoring private/public institutions (currently identified about 20 establishments)
8. Helpdesk & • Provision of 24 / 7 Help Desk System for technical/operational support.
FMS • Maintenance of the IT / Non-IT Infrastructure
• Providing Technical & Operational Manpower for smooth running of the
system.
A. Pre-Implementation Services
i. Assess existing systems, street infrastructure and connectivity within the city for the scope
items tabulated in this section subsequently.
ii. Conduct detailed feasibility and site surveys in accordance with scope of work as mentioned
in this RFP document to identify need for site preparation activities and a final bill of material.
iii. The SI shall prepare and submit the detailed feasibility study report including the final Bill of
Quantity (BoQ) within the specified time limit from the date of issuance of LoI /Work Order.
Any discrepancies noticed in the BOQ or sites, or if there is any requirement of extra items, or
if there is a major excess of the quantity, bidder should immediately bring it in the notice of the
Thane Police in writing to take necessary action in time. Failing so, the SI will not get any extra
payment or extension in the timeline for such instances. This is a Turnkey/EPC kind of project
wherein; the bidder is required to propose an appropriate solution to meet the outcome
envisaged. However, Bidder is responsible for any other components inadvertently missed out
but it is required as per the proposed solution of the bidder and is essential for overall solution
to successfully run during entire project duration than bidder has to consider the same in his
proposed solution. Purchaser will not be liable for payment of any additional cost outside of
the Financial bid.
iv. Finalization and submission of a detailed Network & technical architecture and submission of
a detailed project plan. SI will commence the installation work only after Thane Police has
approved the final design. Final design shall ensure high availability and maximum fault
tolerance.
v. Pre-dispatch Acceptance Test (PDAT) of the integrated system & inspection clearance of the
relevant sub-systems with Commissioner of Police, Thane be in bidder’s scope. The PDAT
may be conducted at a local warehouse, before eventual delivery to Commissioner of Police,
Thane.
B. Implementation Services
i. Supply, installation, testing, and commissioning (SITC) of all components of the project as per
the requirements of this tender.
ii. Configuration of hardware, networking devices, and software as per system design, tender
requirements & site requirements.
iii. Integration of all components as per requirements in this tender document.
iv. Establishment of Command Control Center, Viewing Centers, Zonal Recording Station, and
Backup Recording Station as per requirements in this tender document.
v. All necessary cabling/wiring/sockets/components and allied infrastructure conforming to
respective quality / standard norms are also included in the scope of this job.
vi. The selected SI shall be responsible for providing the detailed requirement of bandwidth at
each identified location with proper justification of the same considering the number of cameras
and other factors. The last-mile network connectivity is in the scope of the SI.
vii. SI shall be responsible for trenching, digging, ducting, cable laying, cable termination, and any
other ancillary work (refiling after trenching) wherever required as per the scope mentioned in
this RFP document.
viii. RoW charges, security deposits, and Reinstatement charges to be paid to any Govt
Department or Municipal Corporation are waived off in this project.
ix. SI is responsible for carrying out Civil Work (Supply, Erection, and commissioning) of non-IT
infrastructure like poles/frames/fixtures/housing, etc. with proper electrical earthing (as per IS-
3043) wherever required based on the feasibility study report. The structural safety certificate
will be required for the design and civil foundation for the components like the Pole, Gantry,
Cantilever, etc. The certificate needs to be provided by the government-approved structural
engineer only.
x. The Successful Bidder shall be responsible for completing the works in all respects and in
doing so, provide/supply all facilities required for the satisfactory performance of complete
system. Bidder shall be liable for any damage to existing infrastructures during the course of
its work.
xi. The System Integrator will handle all coordination tasks with local government bodies to obtain
necessary permissions for fieldwork and project implementation activities in line with the
project scope.
xii. All resources, including supervisory staff, tools, machinery, Maclift, JCB, Pneumatic/other
Jackhammer, boom lifts, portable DG Sets, Compressors, welding machines, cutting
machines, drilling machines, other power tools, hand tools, consumables, workmen, staff
(including PPE, safety accessories like Safety Belts, Safety Harness, Wire Ropes,
Scaffolding, Fire Blankets, Fire extinguishers, etc.) including compliance to Labour laws,
Regulatory / Statutory guidelines/rules shall be in bidder’s scope.
xiii. All conveyances, boarding, lodging, etc. of the bidder’s personnel shall be in the bidder’s
scope.
xiv. Bidder’s scope shall include supply, installation, and integration (including commissioning) of
any hardware/software/services that could be required for the completeness of the system
irrespective of whether the same is specifically mentioned or not. Bidder shall be responsible
for the technical soundness of the equipment and services rendered by them. In the event of
any deficiency in design/ manufacture/ installation/ integration/ commissioning etc., the bidder
shall re-design / modify the same with no time & cost implications admissible from Office of
the Director-General of Police, Maharashtra State.
xv. Capacity Building for Thane Police & Other Stakeholders from the Municipal Corporation which
includes preparation of operational manuals, training documents, and capacity building
support including:
• Training of the city authorities and operators on the operationalization of the system
• Support during the execution of acceptance testing
• Preparation and implementation of the information security policy, including policies on
backup and redundancy plans.
• Developing Standard Operating Procedures (SOPs) for operations management and other
services to be rendered by the Command & Control Center.
• Help the Police authorities and Municipal Corporation with necessary paperwork and
documents.
• Training material & User manual shall be bilingual which is in Marathi and English.
xvi. System Acceptance Test (SAT) shall be performed for the complete system after the
Liquidation of punch points provided by concerned personnel from Commissioner of Police,
Thane, complete system integration, testing & commissioning.
xvii. SI shall perform the necessary Partial Acceptance Testing & Final Acceptance Testing of IT &
Non-IT Equipment
xviii. SI shall be responsible for the Preparation of System documents and user documents as per
ITIL (Information Technology Infrastructure Library) standards.
C. Post-Implementation Services
i. Comprehensive warranty and technical support from the OEM of all IT Hardware &
Applications for a minimum period of 5 years from date of project Go-live.
ii. Operations and maintenance (O&M) including preventive maintenance of all the project
components for period of 5 years from date of the Project go-live. The O&M phase can be
further extended beyond the period of 5 years mentioned above.
iii. Any statutory/ regulatory approvals that may be required during the course of the
Project/Warranty/AMC shall be arranged by the bidder (approval shall be in the name of
Commissioner of Police, Thane, and all required Licensing & approvals shall be obtained by
the bidder).
iv. Project planning shall be in the bidder’s scope. Bidder shall submit all relevant Daily, Weekly
& Monthly Reports (as per approved formats) with plans & schedules to Commissioner of
Police, Thane. The Bidder shall highlight & indicate any delays/hold-ups & steps taken to
overcome those delays along with the required catch-up plans.
Note: Bidder not allowed to submit variation bid. Any change in the scope of work finalized at the stage
of contract finalization or after shall be dealt with in the ambit of the principles mentioned in the RFP.
GoM shall extend necessary support to SI (in terms of documentation, meetings with concerned
authorities, etc.) for getting the approvals/licenses from concerned authorities if all the necessary
requirements are in place.
8. Instructions to Bidders
This section specifies the procedures to be followed by Bidders in the preparation and submission of
their Bids. Information is also provided on the submission, opening and evaluation of bids and on the
award of contract. It is important that the Bidder carefully reads and examines the tender document.
8.2. General
1. While every effort has been made to provide comprehensive and accurate background
information and requirements and specifications, bidders must form their own conclusions
about the solution needed to meet the requirements. Bidders and recipients of this tender may
wish to consult their own legal advisers in relation to this tender.
2. All information supplied by the successful bidder may be treated as contractually binding on the
bidder after the successful award of the assignment is made on the basis of this tender.
3. No commitment of any kind, contractual or otherwise shall exist unless and until a formal written
contract has been executed by or on behalf of Office of the Director-General of Police,
Maharashtra State.
4. Office of the Director-General of Police, Maharashtra State may cancel this public procurement
at any time prior to a formal written agreement being executed by or on behalf of Thane Police
or Office of the Director-General of Police, Maharashtra State.
5. Proposals must be submitted online ONLY.
6. No oral conversations or agreements with any official, agent, or employee of Thane Police or
Office of the Office of the Director-General of Police, Maharashtra State shall affect or modify
any terms of this tender and any alleged oral agreement or arrangement made by a bidder with
any port, agency, official or employee of Thane Police or Office of the Director-General of
Police, Maharashtra State shall be superseded by the definitive agreement that results from
this tender process.
7. Neither the bidder nor any of the bidder’s representatives shall have any claims whatsoever
against Thane Police / Office of the Director-General of Police, Maharashtra State, or any of
their respective officials, agents, or employees arising out of or relating to this tender or these
procedures (other than those arising under a definitive service agreement with the bidder in
accordance with the terms thereof).
8. All proposals and accompanying documentation of the Technical proposal will become the
property of Thane Police or Office of the Director-General of Police, Maharashtra State and will
not be returned after opening of the technical proposals.
9. The Bidder commits himself to take all measures necessary to prevent corrupt practices, unfair
means and illegal activities during any stage of his bid or during any pre-contract or post-
contract stage in order to secure the contract or in furtherance to secure it.
10. The cost of this RFP document is as specified in the Bidding Data Sheet. This amount will be
Non-Refundable to the bidders. Bidders have to pay the cost of the document by making online
payment on the e-tendering portal.
8.3. Sub-Contracting
1. No sub-contracting shall be allowed except for the tasks/areas mentioned below:
a. Building Infrastructure (Civil Work as required for various Components of the work)
b. Establishment of passive components of network infrastructure
c. Helpdesk services
d. Cabling and fixtures work, electric work during implementation
e. FMS staff for Non-IT support during post-implementation
f. Network Connectivity Services/Infrastructure
Sub-contracting would need to adhere to the following conditions:
1. All sub-contracting shall be signed contracts, entered by the bidder (lead bidder in case of
consortium) with the concerned parties.
2. Any changes in sub-contractors must be approved by Thane Police / Office of the Director-
General of Police, Maharashtra State prior to conclusion of any contract between the bidder
and the sub-contractor.
3. Thane Police / Office of the Director-General of Police, Maharashtra State retains the right to
request discontinuation of sub-contracting of activities if the work being carried out is not as
specified in the RFP.
4. Thane Police / Office of the Director-General of Police, Maharashtra State reserves its right to
subject the sub-contractors to security clearances, as it deems necessary.
5. Sub-contracting shall not dilute the responsibility and liability of the bidder. The lead bidder shall
be held responsible for any delay/error/non-compliance etc. by its sub-contracted vendor.
6. Bidders are encouraged to include Micro, Small and Medium Enterprises (MSMEs) in the
delivery of the project. Bidders are encouraged to earmark a minimum of 20% of such contract
for procuring goods and services from MSMEs. The procurement through MSMEs should be in
line with latest procurement policy order released by Ministry of Micro, Small, and Medium
Enterprises (MSMEs).
7. If the bidder firm is 100% subsidiary of the parent firm, work by the parent firm shall not be
considered as "sub-contracting".
2. Bidders are advised to study all instructions, forms, terms, requirements, and other information
in the Bid Documents carefully.
3. Submission of bid shall be deemed to have been done after careful study and examination of
the Bid Document with full understanding of its implications.
4. The response to this Bid Document should be full and complete in all respects. Failure to furnish
all information required by the Bid Documents or submission of a proposal not substantially
responsive to the Bid Documents in every respect will be at the bidder's risk and may result in
the rejection of its Proposal.
5. Additionally, proposals of only those Bidders who satisfy the Conditions of Eligibility, stated
herein, will be considered for evaluation by Thane Police.
6. If necessary, before submitting its bid the SI should inspect and examine various sites and their
surroundings and shall satisfy itself about the form and nature of the Sites (including camera
locations), means of access to the site, and in general, obtain all necessary information which
may influence or affect project implementation and operationalization. No extra charges
consequent on any misunderstanding or otherwise shall be allowed.
5. The EMD of the successful bidder shall be returned upon the execution of the contract upon
furnishing the Bank Guarantee/Security Deposit. No interest shall be paid by the purchaser on
the EMD.
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4. Any clarification regarding the tender document and any other item related to this project can
be submitted to Thane Police / Office of the Director-General of Police, Maharashtra State as
per the submission mode and timelines mentioned in the Bidding Data Sheet.
5. Queries submitted post the above-mentioned deadline (mentioned in Bidding Data Sheet) or
which do not adhere to the above-mentioned format may not be responded to. All the
responses to the queries (clarifications/ corrigendum) shall be made available on the e-
tendering website.
6. The Director-General of Police, Maharashtra will endeavor to provide timely responses to all
queries. However, Thane Police / Office of the Director-General of Police, Maharashtra State
makes no representation or warranty as to the completeness or accuracy of any response
made in good faith, nor does it undertake to answer all the queries that have been posed by
the Bidders.
7. Any modifications of this RFP, which may be necessary as a result of the pre-Bid Meeting or
for any other reason, shall be made available by the Office of the Director-General of Police,
Maharashtra State exclusively through a corrigendum.
8. Any such corrigendum shall be deemed to be incorporated into this RFP. In case of any such
amendment of the RFP, the Bid submission date may be extended by the Thane Police / Office
of the Director-General of Police, Maharashtra State in its sole discretion.
9. Notifications regarding extensions, and corrigendum, will be published on the website
mentioned in the tender schedule and there shall be no paper advertisement.
# Category Response
13. Copy of Certificate of Incorporation, PAN Card & GST
Certificate
14. Extracts from the audited Balance sheet and Profit & Loss
statements for last 5 Financial Years (FY 2018-19, FY 2019-20,
FY 2020-21, FY 2021-22, and FY 2022-23)
15. Copy of valid quality certifications, as required in the RFP.
16. Integrity Pact
17. Land Border sharing Declaration
18. Proof of Local Presence or declaration as mentioned in the
RFP document.
Note: Please refer to relevant annexures and RFP formats.
2. Technical Proposal 1. Undertaking of Full-time professionals
2. Profile of Proposed Resources (CVs)
3. Technical Solution
4. Approach & Methodology
5. Project Plan & Deployment of Personnel
6. Unpriced Bill of Material
7. Technical & Functional Compliance, datasheets of proposed
products (Hardware & Software)
8. Details of Experience of Bidder in various projects along with
documentary evidence required to ascertain the claim as
mentioned in the RFP document.
9. Manufacturers Authorization Forms from OEM or Declaration
from the Bidder (if MAF from OEM is not available)
10. Certifications from OEM wherever required
Note: Please refer to relevant annexures and RFP formats.
3. Commercial Proposal 1. Financial Bid Covering Letter
2. Financial Bid
Note: Please refer to relevant annexures and RFP formats.
4. Physical Cover (To be 1. Original Bank Guarantee for EMD
submitted as Hard 2. Tender Fee Receipt
Copy)
3. Original Power of Attorney
Note: Please refer to relevant annexures and RFP formats.
10. During the Online Bid Preparation stage, bidders are allowed to make any changes or
modifications in the bid data uploaded by them in Technical as well as Commercial envelope.
Once a bidder successfully completes the Bid Preparation stage (by generating the Hash
Values), system will not allow him/her to make any further changes or modifications in the bid
data.
3. If, during the sizing of the solution, any additional product that is not listed in the tender
document is required to be included to meet the conceptual design, performance requirements
and other requirements of tender, all such product(s) should be included by the bidder in the
technical proposal.
4. PURCHASER will in no case be responsible or liable for any costs associated with the design/
sizing of the proposed solution, regardless of the conduct or outcome of the Tendering process.
5. During any stage of the contract, the solution proposed does not meet the functional
requirements, conceptual design, performance requirements/ SLA, and other requirements of
tender, the bidder shall revise the required specifications and/or quantities as proposed by the
bidder in his bid to meet the said objectives/ targets. All such provisions shall be made by the
bidder within the lump sum contract price, at no extra cost to PURCHASER and without any
impact to PURCHASER whatsoever.
4. The authorization shall be indicated clearly by written power-of-attorney accompanying the bid.
5. Any change in the authorized signatory, SI/ Bidder shall intimate to PURCHASER in advance.
6. The response to the bid should be submitted along with legible, appropriately indexed, duly
filled Information sheets and enough documentary evidence as per Checklist. Responses with
illegible, incomplete Information sheets or insufficient documentary evidence shall be rejected.
any liability to the affected Bidder or Bidders or any obligation to inform the affected bidder or
bidders of the grounds for PURCHASER's action.
firms, are managed or governed by the same person/ persons jointly or severally, such
tenders shall be liable for penal and legal action including blacklisting.
viii. If it is found that firms have tendered separately under different names for the same
contract, all such tender(s) shall stand rejected and tender deposit of each such firm/
establishment shall be forfeited. In addition, such firms/ establishments shall be liable at
the discretion of the PURCHASER for further penal action including blacklisting.
4. Pre-Qualification Bid rejection criteria (But not limited to)
(i) Bidders not complying with the Eligibility Criteria given in this Tender;
(ii) Bids not furnishing documentation to confirm their eligibility to the tender requirements;
(iii) Bids without power of attorney/ board resolution;
(iv) Bids without the requisite EMD submission.
5. Technical Bid rejection criteria (But not limited to)
(i) Bidders not quoting for the complete scope of work as indicated in the Tender Documents,
addendum/corrigendum (if any), and any subsequent information given to the Bidder;
(ii) Bidders not complying with the Technical and General Terms and conditions as stated in
the Tender Documents;
(iii) The Bidder not confirming unconditional acceptance of full responsibility of providing
services in accordance with the scope of work and Service Level Agreements of this
Tender;
(iv) In case of conditional bid or any deviations from the RFP requirements, PURCHASER may
at its discretion reject the respective bid and will not be considered for further evaluation
process;
(v) Bidders not scoring the requisite technical marks.
6. Commercial Bid Rejection Criteria (But not limited to)
(i) Incomplete price Bid;
(ii) Price Bids that do not conform to the Tender’s price bid format;
(iii) Total price quoted by the Bidder does not include all statutory taxes and levies applicable;
(iv) If there is an arithmetic discrepancy in the commercial Bid calculations the Technical
Committee shall rectify the same. If the Bidder does not accept the correction of the errors,
its Bid may be rejected.
(v) If after awarding the contract, it is found that the accepted bid violated any of the directions
pertaining to the participation, the contract shall be liable for cancellation at any time during
its validity in addition to penal action including blacklisting against the bidders.
7. Misrepresentation/ improper response by the Bidder may lead to the disqualification. If the
Bidder is the Lead Member of a consortium, then the entire consortium may be disqualified/
rejected. If such disqualification/ rejection occurs after the Proposals have been opened and
the highest-ranking Bidder gets disqualified/ rejected, then PURCHASER reserves the right to
consider the next best Bidder or take any other measure as may be deemed fit in the sole
discretion of PURCHASER, including annulment of the Selection Process.
8.29. Discount
1. The Bidders are advised not to indicate any separate discount in the Financial Bid. Discount, if
any, should be merged with the quoted prices. Discount of any type, indicated separately, shall
not be considered for evaluation purpose. However, in the event of such an offer is found to be
the lowest without considering the discount, the Purchaser shall avail such discount at the time
of award of contract.
8.30. Taxes
1. The Bidders shall fully familiarize themselves about the applicable domestic taxes (such as
Goods and Services Tax, value added or sales tax, service tax, income taxes, duties, fees,
levies, etc.) on amounts payable by the PURCHASER under the Agreement. All such taxes
must be included by Bidders in the financial proposal. (Bidder needs to find out applicable taxes
for the components being proposed). The bidders are required to indicate the applicable tax
rates and tax components in their commercial bids and invoices (by successful bidder)
thereafter.
the exercise of its right to receive such compensation within 14 days, indicating the contractual
obligation(s) for which the Bidder is in default.
6. PURCHASER shall also be entitled to make recoveries from the Bidder’s bills, performance
bank guarantee, or from any other amount due to him, the equivalent value of any payment
made to him due to inadvertence, error, collusion, misconstruction, or misstatement.
8.33. Failure to Agree with the Terms and Conditions of the tender
1. Failure of the successful bidders to agree with the Draft Legal Agreement and Terms &
Conditions of the tender shall constitute enough grounds for the annulment of the award, in
which event PURCHASER may award the contract to the next best evaluated bidder or call for
new proposals from the interested bidders.
2. In such a case, the PURCHASER shall invoke the PBG of the successful bidder, if any.
9. Bid Evaluation
9.1. Opening of Bids
1. The bids that are submitted online successfully shall be opened online as per date and time
given in Proposal Data Sheet, through e-Tendering procedure only in the presence of bidders.
2. Bids shall be opened either in the presence of bidders or it’s duly authorized representatives.
The bidder representatives who are present shall sign a register evidencing their attendance.
Two representatives per applicant shall be permitted to be present at the time of opening the
tender.
3. Total transparency will be observed and ensured while opening the Proposals/Bids.
4. PURCHASER always reserves the rights to postpone or cancel a scheduled Bid opening.
5. Bid opening will be conducted in two stages
(i) In the first stage, Pre-qualification Proposals would be opened. The EMD of the Bidders
will be opened on the same day and time, on which the Pre-qualification Proposal is
opened. Technical Proposals of Bidders who pass the Pre-qualification criteria will be
evaluated further.
(ii) In the second stage, Commercial Proposal of those Bidders who’s Technical Proposals
qualify, would be opened.
In the event of the specified date of Bid opening being declared a holiday for PURCHASER,
the bids shall be opened at the same time and location on the next working day. In addition to
that, if there representative of the Bidder remains absent, PURCHASER will continue process
and open the bids of the all Bidders.
PQ 3 Positive Net The bidder (Lead bidder in • Copy of the audited • Sole/Lead
Profit case of consortium) should balance sheets of the Bidder
have made cumulative net company(s)
profit of minimum Rs. 125 • Certificate from
Crores in the last five (5) Statutory Auditor/ CA
Financial Years. with UDIN no. on net
profit details of the last
five (5) financial years
as per format given in
Annexure 15.9
PQ 4 Similar Sole Bidder or the Lead Documents to be submitted • Sole/Lead
Project Bidder must have for “Similar Project”: Bidder
implemented at least one • Work Order/Signed
Similar project with Contract & ‘Go-Live’
State/Central Govt/PSU Certificate or
• Similar Project: Completion Certificate
Completed projects • Bidder to submit the
involving project details as per
implementation of the Format given in
below mentioned Annexure 15.10
components and
successfully executed
(Go-Live) by the bidder Note: - If the project is
in the past Seven ongoing and have not
years as on date of bid completed the
submission. implementation phase or
has not been declared Go-
Project should cover the
Live, then in that case the
following:
minimum components
• IP based CCTV mentioned in criteria need
surveillance with a to be operational and
minimum of 2500 bidder has to share
cameras in outdoor satisfactory completion
environment. certificate of the claimed
Notes:
Project should have been
implemented in last 7
years, as on date of the bid
submission.
Completed Projects
means Projects which has
been declared ‘Go Live’ &
have completed its O&M
phase in last 7 years from
date of bid submission.
OR
has been declared ‘Go
Live’ & O&M phase is in
process in last 7 years from
date of bid submission.
PQ 5 Certification The Sole/Lead/consortium Sole/Lead • Sole/Lead
member should possess at Bidder/Consortium Bidder/Consortiu
least two certifications from Member: m Member
the below certifications • Copies of valid
(should be valid as on bid certificates in the name
submission date: of the bidding entity
• ISO 9001:2008 or latest
• CMMI Process Level 3
or above
• ISO 27001:2013 for
Information Security
Management System
PQ 6 Blacklisting • The bidder (all • Self-declaration by the • Sole/Lead
Declaration members in case of Bidder (all the Bidder &
consortium) should not members of the Consortium
have been Blacklisted Consortium individually, Member
currently by any State / in case the Bidder is a
Central Government or consortium) duly signed
Central Govt. PSU in by the authorized
India. signatory on Non –
1. In case of any change in eligibility criteria during the bidding stage, it is bidder’s responsibility
(all consortium partners in case of a consortium) to bring any change to Thane Police / Office
of the Director-General of Police, Maharashtra State notice if there is a change in the status of
the bidder during bidding stage, with reference to any of the above-mentioned criteria for
eligibility.
2. Experience of the parent firm (in case bidder firm is a 100% subsidiary of the parent firm) or
experience of the 100% subsidiary firm (if parent firm is applying for the bid) or Experience of
Sister Firm only if both (Bidder Firm & Sister Firm) are 100% subsidiaries of the same Parent
Firm shall be considered. However, in such case the authorized signatory of corresponding
firm(s), whose experience is being considered, should submit certificate to transfer know-how
to the bidder firm as and when required. (This note shall be also applicable for technical scoring
of the bids).
3. Each of the Pre-Qualification condition mentioned in above is MANDATORY. In case, the
Bidder does not meet any one of the conditions, the bidder shall be disqualified.
4. In case of Central Govt./PSU in criteria PQ 2 will be applicable and criteria PQ3 is not
mandatory.
5. In case of consortium, a consortium partner shall only participate in one consortium bid unless
the partner is an OEM or Network Service Provider and has been part of consortium only as
OEM or Network Service Provider.
Important Notes:
1. The qualifications of proposed Manpower are a mandatory requirement and should be as
mentioned in the Vol II of this RFP for evaluation purposes.
2. Relevant project experience: This phrase mentioned in above table would mean experience of
those projects which have similar components under implementation as mentioned in the scope of
this RFP (Vol II).
3. Evaluation shall be done based on the information provided in the technical proposal (& subsequent
clarification, if any) and Clarifications / Answers given to the Tender Evaluation Committee during
the Presentation by the Bidders.
4. Only those Bids which have a minimum score of 70 of total marks in technical evaluation will be
considered for opening of their Commercial Bid. However, the “DGP, Maharashtra Police” reserves
the right to lower the minimum required qualifying marks for sectional and/or overall qualification, if
less than three (3) Bidders qualifies for commercial evaluation. The decision of “DGP, Maharashtra
Police” office in this regard shall be final and binding to all the bidders.
5. In addition to the above-mentioned criteria, it is mandatory for the Bidder to get the compliance
of minimum benchmark technical & functional specifications from the OEM. Bidder should
submit either technical & functional compliance to the mentioned benchmark specifications directly
from the OEM or Bidder to submit the technical specification sheets highlighting the compliance to
the benchmark specifications. Submission is to be made as per Annexure 16.5
6. As part of the technical Bid submission, it is mandatory for the Lead bidder to submit the below-
mentioned Annexure documents.
a. Unpriced BOM (Refer to Annexure 16.6)
b. Format of Authorization Letter from the OEM for the quoted products (Refer to Annexure
16.7)
7. It is mandatory for the Bidder to provide compliance to General guidelines & OEM Criteria
as mentioned in Annexure 1 of Vol 2 of this tender document.
8. It's mandatory for the Bidder to comply with the Manufacturer Authorization Form (MAF
certificate) for listed project components in line with the format mentioned in this tender document.
In case of minor deviation Bidder can submit an undertaking of submitting the MAF as per format
before contract signing. However, the decision of accepting the deviation at bid evaluation stage
remains with the Department.
9. The Sole Bidder OR Lead Bidder should have direct authorization from the original equipment
manufacturer (OEM) for selling and supporting the following equipment’s Bidder to submit the
required documents as per Annexure 16.7
a. All type of CCTV Cameras
b. PA System
c. All active IT Components (Server, Storage, Routers, Switches, Firewall etc.)
d. Workstations
e. Videowalls & LED TV
f. Smart rack
g. All IT applications
h. Online UPS
10. The Bidder should submit the MAF certificate as per the Annexure 16.8 in case if MAF from OEM
is not available) attached in the RFP. MAF certificate should clearly state the warranty and support
period.
7. Bidders are advised to exercise adequate care in quoting the prices. No excuse for corrections
in the quoted figures will be entertained after the commercial proposals are received.
8. Errors & Rectification: Arithmetical errors will be rectified on the following basis:
(i). If there is a discrepancy between the unit price and the total price that is obtained by
multiplying the unit price and quantity, the unit price shall prevail, and the total price shall
be corrected.
(ii). If there is a discrepancy between words and figures, the amount in words will prevail.
9. Bidder should provide all prices as per the prescribed format provided in Volume I of the tender
10. Bidders shall indicate the unit rates and total Bid Prices of the equipment/ services, it proposes
to provide under the Contract. Prices should be shown separately for each item as required in
the tender.
11. Bidder should not leave any field blank. In case the field is not applicable, Bidder must indicate
“0” (Zero) in all such fields.
12. If there is no price quoted/leave any field blank for certain material or service, the department
will consider it as “0” (Zero) in all such fields.
13. The Bidder needs to account for all Out of Pocket expenses related to Boarding, Lodging and
other related items in the commercial bids. Any additional charges have to be borne by the
bidder. For the purpose of evaluation of Commercial Bids, PURCHASER shall make
appropriate assumptions as mentioned below to arrive at a common bid price for all the Bidders.
This however shall have no co-relation with the Contract value or actual payment to be made
to the Bidder.
14. It is mandatory to provide break up of all taxes, duties and levies wherever applicable and/or
payable. The taxes quoted in the offer should be as per the prevailing tax rates. Any subsequent
increase in the tax rates or introduction of new tax will be paid by PURCHASER. Similarly, any
benefits arising due to downward revision in tax rates, or any exemptions availed by the Bidders
organization should be passed on to PURCHASER. The bid amount shall be inclusive of
packing, forwarding, transportation, comprehensive insurance during entire contract period,
delivery charges and any other charges as applicable. Any other charges as applicable shall
be borne by the bidder.
Note: The Bidder is expected to upload the price breakup as per the schedules mentioned in the
Vol I (Section 17.3 Commercial Bid Format) in PDF format in the Commercial Envelope along
with this macro-Excel.
2. In technical evaluation stage, bidder is required to score a minimum 60% marks in each section
and an overall minimum of 70% (70 marks out of 100 across all the sections together) to get
technically qualified.
3. Normalized Technical score of all bidders will be calculated based on the following formula:
• Normalized Technical Score of bidders (TS) = Technical Marks received by the bidder x 70%
4. The Bid having the Lowest Commercial Quote shall be termed as the Lowest Evaluated Bid
and will be awarded 100 marks. Commercial score of all the other bidders will be calculated as
per section 10.3.1.
5. Normalized Commercial score of all bidders will be calculated based on the following formula:
• Normalized Commercial score of the Bidder (CS) = Commercial score of the Bidder (CS) *
30%
6. Final Score of the bidder: Final Score of each bidding party will be computed by adding the
Technical score and Commercial Score based on the following formula:
• Total Score of the bidder = TS + CS
7. The bidder whose bid has secured the “Highest Total Score of the bidder” out of 100 as per
above evaluation will be considered as best evaluated Bid.
8. In case of a tie where two or more bidders achieve the same highest overall score, the bidder
with the higher technical score will be invited first for negotiations.
9. PURCHASER is not bound to accept the best evaluated bid or any bid and reserves the right
to accept any bid, wholly or in part.
10. Example demonstrating the calculation of Technical Score and Commercial Scores is provided
below:
The bidder with the highest final score shall be treated as the best evaluated Bid. In the above example,
Bidder 4 will be treated as best evaluated Bid.
However, the “DGP, Maharashtra Police” reserves the right to lower the minimum required qualifying
marks for sectional and/or overall qualification, if less than three (3) Bidders qualifies for commercial
evaluation. The decision of “DGP, Maharashtra Police” office in this regard shall be final and binding to
all the bidders.
User Team
Role Description
Change Advisory Board • Chairperson of the PIC (CP Thane City)
(CAB) Chairperson • Final decision-making authority if CAB does not reach an
agreement.
• Deputes a member from the Board to be the evaluator for each
change request.
• Deputes additional member (part of Bidder team) to be the modifier
for each approved change request
Change Advisory Board • Project Implementation Committee (PIC) shall act as Change
Advisory Board (CAB)
• PMU engaged by the client shall support CAB
• CAB decides whether to approve or reject proposed changes for
the project
• Authorized to review, approve and schedule all changes to the
computing environment including software
• Decision of CAB will be final and binding on all parties involved
Evaluator • The person whom client asks to analyze the impact of a proposed
change
• Member of User Team
• Member Appointed by the client
Modifier • The person who is assigned responsibility for making changes in a
work product in response to an approved change request; updates
the status of the request over time
• Member of User Team
• Member Appointed by the client
Originator • The person / party who submits a new change request
• Client
• Police Stations
• PMC etc.
Role Description
Verifier • The person who determines whether a change was made correctly
The client may constitute a Change Advisory Committee (CAC) to handle minor Change Requests. This
will be headed by client’s nominated agency official and will include members of the SI and other third-
party agency nominated by the client. It will follow processes similar to the Change Advisory Board but
will be focusing only on minor Change Requests.
The client will provide the timelines to be followed during the project tenure for the implementation of
the Change Requests that will be binding on the bidder. All change request process shall be carried out
manually and no separate system is envisaged for the same. The sign off forms and Change control
form shall be finalized at the time of submission of project charter by the bidder. Bidder shall finalize the
change process for carrying out the Change Request in consultation with the client during the project
implementation.
3. Change requests will be reported monthly to the client who will prioritize and review progress.
Bidder shall be required to implement any proposed changes once approved with effect from
the date agreed for implementation.
4. On evaluation of the financial impact, the charges for such a change will be decided by CAB
and will be a part of the Change Control Notice (Evaluation and Finalization). The payment for
such changes will be as per the Terms of Payment decided by the client. The decision of
request under the category of the scope of the work of the project or under the change request
will be decided by CAB and will be binding to the bidder.
5. On receiving any Change Request from CAB, the bidder must submit its proposal with all the
required information in the prescribed format for CAB’s perusal within defined number of
working days.
6. The bidder may also submit any queries/clarifications that it may have with respect to
implementation of Change requested. The bidder must not deny the implementation of any
Change requested by CAB under any circumstances, unless technical feasibility is in question.
In all such matters, client’s decision will be final and binding on all parties.
7. The change request should be categorized as simple, medium and complex change. The bidder
must provide the list of deliverables within timelines.
8. The final sign-off and “Acceptance Certificate” would be provided by CAB. CAB will in all such
cases revert within predefined number of working days after final implementation of the change
and provide satisfactory completion certificate or the reasons for non-acceptance.
9. The bidder must take all necessary steps to implement the change as per the project plan
submitted without compromising on quality and performance standards. If the bidder fails to
comply with the acceptable standards & requirements of implementing of the requested change
or denies implementation of the requested change at any stage during the contract period, CAB
will have complete authority to get the change implemented from any of the third
party/nominated government agency independently. In all such cases the entire cost of change
implementation will be recovered completely from the bidder, along with applicable interest.
Also, CAB reserves the right to impose any other financial or legal penalties depending upon
the gravity of impact on the Service Delivery due to non-implementation of the requested
Change. In all such matters the decision of CAB will be final and binding on all parties.
10. If CAB gives any new requirement or change request, the bidder should follow the change
management procedure to implement the change. The requirements for required infrastructure
to implement the change should be specified by the bidder so that CAB can make necessary
provisions. The change request procedure would be considered complete only when the
training is imparted to the target users for whom the change is being done and the feedback is
evaluated by CAB.
11. It is proposed that the prevailing rates for all kinds of change, as and when initiated by CAB will
be taken into consideration and the proposals accordingly evaluated. In all such matters the
decision of the CAB will be final and binding on all parties.
Notes:
• ** The mobilization advance to be recovered will be adjusted against the 3 milestones (# 10, 14
& 19) of payment schedule) of payments during implementation stage at 20% (# 10 of payment
schedule), 30% (# 14 of payment schedule) and 50% (# 19 of payment schedule) of the total
mobilization advance. MSI will have choice to not avail the option of mobilization advance and the
same should be communicated at the time of bidding.
• Table of Contents of all the deliverable documents shall be finalised after discussion with
PURCHASER
• All the documents shall be available in a role-based access online repository.
• Payments shall be released after certification of the respective payment milestone by
PURCHASER.
• Payments shall be made in Indian Rupees Only and shall be subject to relevant provisions of this
RFP.
• Payments shall be subject to deductions of any amount for which the SI is liable under the RFP
conditions. Further, all payments shall be made subject to deduction of TDS (Tax deduction at
Source) as per the current Income-Tax Act.
• CAPEX should not be over 50% of total project cost (i.e. CAPEX + OPEX for 5 years). If any
bidder quotes CAPEX as over 50% of total project cost, PURCHASER shall cap CAPEX at
50% and shall pay 50% of total project cost in 20 equal instalments for five years post project
Go-Live.
• Total Amount (INR) (without tax) -are inclusive of income tax, duties, fees, levies, charges, and
commissions and excluding of GST as applicable under the relevant Laws of India.
• Total Amount (INR) (with tax) are inclusive of income tax, duties, fees, levies, charges, and
commissions and inclusive of GST as applicable under the relevant Laws of India. Should there be
a change in applicable taxes / levies, the actual taxes / levies on the date of billing would prevail.
14.1. Definitions
For the purposes of this service level agreement, the definitions and terms are specified in the contract
along with the following terms shall have the meanings set forth below:
# Term Definition
1. Uptime Shall mean the time for the specified services / components with the
specified technical service standards are available to the user
department. Uptime, in percentage, of any IP based active IT
component (CCTV camera, public address system, network
switch/router, workstation, servers, storage etc.) can be calculated as:
• Uptime = {1- [(Downtime) / (Total Time – Scheduled Maintenance
Time)]} * 100
2. Downtime Shall mean the time for which the specified services / components with
specified technical and service standards are not available to the user
department and excludes downtime owing to Force Majeure & Reasons
beyond control of SI.
3. Latency Refers to the average time required for round-trip packet transfers
between selected junctions/locations on the selected portions of the
network backbone during a calendar month.
4. Packet Loss Refers to the average percentage of IP packets transmitted between
selected junctions/locations during a calendar month that are not
successfully delivered.
5. Planned Refers to unavailability of network services due to infrastructure
Network maintenance activities such as configuration changes, up gradation, or
Outage changes to any supporting infrastructure. Details related to such
planned outage shall be approved by the PURCHASER or authorized
# Term Definition
authority and shall be notified to all the concerned stakeholder in
advance (at least five working days). It is desirable that such outage
shall be taken on Sundays or other Government holidays to the extent
possible.
6. Unplanned Refers to an instance in which no traffic can pass in or out through
Network which users are connects to the network Backbone
Outage
7. Not Keeping Shall mean that the System Integrator does not keep cooling,
CCC Up to date electrification, cabling, cleanliness, hygiene and safety requirements
and other required infrastructure of CCC in proper working condition
and up to date as per the scope of the RFP.
8. Not Keeping Shall mean that the Master System Integrator does not deploy the
Manpower required specified quantity and quality of manpower as per RFP or a
person deployed is not reporting to the duty.
9. Incident Refers to any event/abnormalities in the functioning of the Services
specified as part of the Scope of Work of the System Integrator that
may lead to disruption in normal operations of the surveillance system.
10. Response Time Shall mean the time elapsed from the moment an incident is reported in
the Helpdesk, over phone or by any applicable mode of
communication, to the time when a resource is assigned for the
resolution of the same.
11. Resolution Shall mean the time taken (after the incident has been reported at the
Time helpdesk), in resolving (diagnosing, troubleshooting, and fixing), the
services related troubles.
12. Availability Shall mean the time for the specified services / components with the
specified technical service standards are available to the user
department. Availability, in percentage, of any (IT – Non-IT) component
like (Tablets) can be calculated as:
• Availability = {1- [(Incident reported + Response Time + Resolution
Time) / (Total Time – Scheduled Maintenance Time)]} * 100
13. Incidence The network outage, security or performance related issues impacting
Resolution / the network availability/performance and leading to unavailability of the
Request services. Resolution of incidence as per below priority levels:
Resolution • L1 Level Severity: Impacting ZRS (Zonal Recording Station), BRS
(Backup Recording Station) and Command & Control Centre.
• L2 Level Severity: Impacting components commissioned in more
than one police station.
• L3 Level Severity: Impacting one or junctions/endpoints/offices.
• The SLA metrics provided specifies performance parameters as baseline performance, lower
performance, and breach. All SLA calculations will be done on quarterly basis. The SLA also
specifies the liquidated damages for lower performance and breach conditions.
• Payment to the SI is linked to the compliance with the SLA metrics. The matrix specifies three
levels of performance, namely,
• The SI will get 100% of the Contracted value if all the baseline performance metrics are complied
with and the SLA Performance Score is 100.
• The SI will get lesser payment in case of the lower performance. (For e.g., if SLA Performance
Score is 80 then the SI will get 20% less on the quarterly payment) – The formula calculating the
deductions is “(100 – SLA Performance Score %”).
• If the performance in respect of any parameter falls below the prescribed lower performance limit,
the SI will be in breach of SLA.
• The Performance Score during the quarter will be considered for computing penalty. The quarterly
payment shall be made after deducting the liquidated damages as mentioned above.
• The SLA parameters shall be measured as per the individual SLA parameter requirements and
measurement methods, through appropriate SLA Measurement tools to be provided by the SI and
approved and audited by PURCHASER or its appointed Consultant for accuracy and reliability.
• PURCHASER shall also have the right to conduct, either itself or through any other agency as it
may deem fit, an audit/revision of the SLA parameters. The SLAs defined, shall be reviewed by
PURCHASER on an annual basis after consulting the SI, Project Management Consultants, and
other experts. All the changes would be made by PURCHASER after consultation with the SI and
might include some corrections to reduce undue relaxation in Service levels or some corrections
to avoid unrealistic imposition of liquidated damages, which are noticed after project has gone
live.
• If the delay in implementation or performance is due to reasons not attributable to SI, then the SI
is expected to submit proofs of the same to PURCHASER clearly highlighting the reason and
agency responsible for the delay. If the submitted proofs are acceptable to PURCHASER, penalty
would not be applicable.
• Total penalty to be levied on the SI shall be capped at 10% of the total contract value. Thane
Police / Office of the Director-General of Police, Maharashtra Police would have right to invoke
termination of the contract thereafter.
Parameter Description
Note:
1. @ - Proportionate increase of 2.5 % performance parameter year on year as mentioned in
Baseline metric, Lower Performance Metric, Breach Metric.
2. $ : SLAs defined for Operationalization of analytics, Integrations & SOP Operationalization shall
be monitored on the parameters defined by PURCHASER (and mutually agreed by the MSI)
during Design Phase
3. ** : The connectivity of Zonal Recording Station & Backup Recording Station with the CCC
would be associated with these SLAs
Penalty for Non-achievement • For every security breach reported and proved, there shall be a
of SLA Requirement penalty of INR 1,00,000/-.
Penalty for For every SLA non-compliance reported and proved, there shall be a penalty as given
Non- below:
achievement of Team Member Penalty
SLA
Requirement Project Manager / • Penalty of Rs 3,000 per day of non-availability for 7
Surveillance days
Solution Architect • Penalty of Rs. 7,000 per day of non-availability after
7 days
Project Engineer, • Penalty of Rs 1,500 per day of non-availability for 7
Network Engineer, days
Server Storage • Penalty of Rs. 3,000 per day of non-availability after
Engineer 7 days
For all other team • Penalty of Rs 500 per day of non-availability for 7
members days
•
Penalty of Rs. 1,000 per day of non-availability after
7 days
# Prior approved leaves as per PURCHASER policies shall not be considered as absence of resources
• To stabilize the system & operations on the field post-Go-live, the SLA holiday for the first
quarter shall be provided to the System integrator & SLA-related deductions/penalties will be
applicable from the second quarter onwards. However, SI will be responsible to submit the SLA
reports on a timely basis for the first quarter of operations
• Any planned application/server downtime would not be included in the calculation of application/
server availability.
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Selection of an Agency for Design, Development, Implementation & Maintenance of CCTV
based Surveillance System for Thane City
Sir/ Madam,
Having examined the RFP, the receipt of which is hereby duly acknowledged, we, the undersigned,
offer to provide the professional services as required and outlined in the RFP for the Selection of an
Agency for Design, Development, Implementation & Maintenance of CCTV based Surveillance System
for Thane City.
We attach hereto our responses to pre-qualification requirements and technical & commercial proposals
as required by the RFP. We confirm that the information contained in these responses or any part
thereof, including the exhibits, and other documents and instruments delivered or to be delivered to
Govt. of Maharashtra is true, accurate, verifiable and complete.
This response includes all information necessary to ensure that the statements therein do not in whole
or in part mislead the department in its short-listing process. We fully understand and agree to comply
that on verification, if any of the information provided here is found to be misleading the selection
process, we are liable to be dismissed from the selection process or termination of the contract during
the project, if selected to do so.
We agree for unconditional acceptance of all the terms and conditions set out in the RFP document and
also agree to abide by this tender response for a period of 180 days from the date fixed for bid opening.
We hereby declare that in case the contract is awarded to us, we shall submit the contract performance
guarantee bond in the form prescribed the RFP. We also herewith express our willingness to subject to
Thane Police’s conditionality’s regarding manpower recruitments (required for the project), change of
hands of management and declaring upfront the source of funding for the project. We agree that you
are not bound to accept any tender response you may receive. We also agree that you reserve the right
in absolute sense to reject all or any of the products/ services specified in the tender response.
It is hereby confirmed that I/We are entitled to act on behalf of our company/ corporation/ firm/
organization and empowered to sign this document as well as such other documents, which may be
required in this connection.
(Name)
Duly authorized to sign the Tender Response for and on behalf of:
Please submit the relevant proofs for all the details mentioned above along with your Bid
response.
Contact Details of officials for future correspondence regarding the bid process:
Date: dd/mm/yyyy
To
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Statement with respect to the deviations from the RFP Requirements, Terms & Conditions
Sir,
I would like to herewith state that in the proposal submitted by M/s. ---------------, there are no deviations
from the RFP Requirements / Terms & Conditions. The entire work shall be performed as per the project
requirements.
I would like to herewith state that in the proposal submitted by M/s. ---------------, following is the
exhaustive list of deviations and variations from the RFP requirement. Except for these deviations and
variations, the entire work shall be performed as per your specifications and requirements mentioned
in the RFP.
Yours faithfully,
(Note: Any bid submitted with deviations / variations having material impact on the project scope / terms
& conditions shall be liable for rejection. Government decision in this matter shall be final.)
POWER OF ATTORNEY
[To be executed on non-judicial stamp paper of the appropriate value in accordance with relevant Stamp
Act. The stamp paper to be in the name of the company who is issuing the power of attorney.]
We, M/s.______ (name of the firm or company with address of the registered office) hereby constitute,
appoint and authorize Mr. or Ms.______ (Name and residential address) who is presently employed
with us and holding the position of ______, as our Attorney to do in our name and our behalf all or any
of the acts, deeds or things necessary or incidental to our RFP for the Project _____ (name of the
Project), including signing and submission of the RFP response, participating in the meetings,
responding to queries, submission of information or documents and generally to represent us in all the
dealings with Client or any other Government Agency or any person, in connection with the works until
culmination of the process of bidding till the Project Agreement is entered into with ____________
(Client) and thereafter till the expiry of the Project Agreement.
We hereby agree to ratify all acts, deeds and things lawfully done by our said Attorney pursuant to this
power of attorney and that all acts, deeds and things done by our aforesaid Attorney shall and shall
always be deemed to have been done by us.
(Add a following line in the case of a Consortium)
Our firm is a Member or Lead bidder of the Consortium of ___________ and _________ .
Dated this the _____ day of ______ 2024
Witness 1: Witness 2:
Notes:
A. To be submitted on the Letterhead of all the Sole Bidder or All the Consortium Members
B. To be executed by all the members individually.
C. The Mode of execution of the power of attorney should be in accordance with the procedure, if any
laid down by the applicable law and the charter documents of the executant(s) and when it is so
required the same should be under common seal affixed in accordance with the required procedure.
Whereas __________ has invited RFP response for __________ (Name of the Project)
Whereas, the Members of the Consortium comprising of M/s.________, and M/s.______(the respective
names and addresses of the registered offices to be given) are interested in bidding for the Project and
implementing the same in accordance with the terms and conditions contained in the RFP Documents.
Whereas, it is necessary for the members of the Consortium to designate one of them as the lead
member with all necessary power and authority to do, for and on behalf of the Consortium, all acts,
deeds and things as may be necessary in connection with the Consortium’s RFP response for the
Project.
We, M/s._________ and M/s_________ hereby designate M/s. ______ being one of the members of
the Consortium, as the lead member of the Consortium, to do on behalf of the Consortium, all or any of
the acts, deeds or things necessary or incidental to the Consortium’s RFP response for the Project,
including submission of the RFP response, participating in meetings, responding to queries, submission
of information or documents and generally to represent the Consortium in all its dealings with Client or
any other Government Agency or any person, in connection with the Project until culmination of the
process of bidding till the Project Agreement is entered into with Client and thereafter till the expiry of
the Project Agreement.
We hereby agree to ratify all acts, deeds and things lawfully done by our said Attorney pursuant to this
power of attorney and that all acts, deeds and things done by our aforesaid Attorney shall and shall
always be deemed to have been done by us or Consortium.
_______________
(Signature)
____________
(Name in Block Letter of Executant) [Seal of Company]
Witness 1 Witness 2
Notes:
Note
i. To be executed by all the members individually, in case of a Consortium.
ii. The Mode of execution of the power of attorney should be in accordance with the procedure, if
any laid down by the applicable law and the charter documents of the executant(s) and when
it is so required the same should be under common seal affixed in accordance with the required
procedure.
<<On non-judicial stamp paper of appropriate value to be purchased in the name of executants
companies or as required by the jurisdiction in which executed>>
This Consortium Agreement executed on this ................ day of........................... Two Thousand
………………. By:
M/s. .....................................a Company incorporated under the laws of........................and having its
registered office at............................. (Hereinafter called the “Lead Member/First Member” which
expression shall include its successors);
And
NOW THEREFORE, in consideration of the mutual covenants of the members of the Consortium, the
sufficiency whereof is hereby acknowledged and other good valuable consideration, we agree as
follows:
We the members in the Consortium hereby confirm that the name and style of the Consortium shall be
…………….. Consortium.
M/s. ......................................shall act as Lead Member for self, and for and on behalf of M/s
…………………….. (Second Member) and further declare and confirm that we shall jointly and severally
be bound unto the Purchaser for the successful performance of the obligations under the Request for
Proposal (tender) and resulting Contact Agreement(s) submitted / executed by the Lead Member in
the event of the selection of Consortium. Further, the Lead member is authorized to incur liabilities and
receive instructions for and on behalf of any or all partners of the consortium.
The composition or the constitution of the consortium shall not be altered without the prior consent of
the Purchaser.
The roles and responsibilities of the lead member, and second member of the consortium for execution
of various components/activities as defined in the tender document shall be as under:
1.
2.
…n
It is agreed that the lead member shall be liable for the entire scope of work and risks involved thereof.
It is also agreed that all non-lead members of the consortium shall be held equally responsible along
with the lead member for the obligations under the tender Document, Contract and this Agreement, as
per the scope of work, roles and responsibility agreed in this agreement.
For the purpose of this Agreement, the tender Document and the Contract, the Lead member shall be
the single point of contact for the Director-General of Police, Maharashtra State, shall have the overall
responsibility of the management of the Project and shall have single point responsibility for ensuring
that all members of the consortium are complying with the terms and conditions set out in the Contract
and the tender Document.
If Director-General of Police, Maharashtra State suffers any loss or damage on account of any breach
in the stipulation of the Agreements to be entered into by the Consortium Members, upon its selection
pursuant to tender (the "Agreements") or any shortfall in the performance of the Transaction or in
meeting the performances guaranteed as per the tender and the Agreements, the Consortium Members
hereby jointly and severally undertake to promptly make good such loss or damages caused to Director-
General of Police, Maharashtra State on its demand without any demur or contest. The Purchaser shall
have the right to proceed against anyone of the partners and it shall neither be necessary nor obligatory
on the part of the Purchaser to proceed against the Lead bidder before proceeding against or dealing
with the other Member.
The financial liability of the Consortium Members to the Director-General of Police, Maharashtra State,
with respect to any of the claims arising out of the performance or non-performance of obligations under
the tender and the resulting Agreement(s) shall not be limited so as to restrict or limit the liabilities of
any of the Members.
It is expressly agreed by the Members that all the due payments shall be made by the Purchaser to
lead member only.
This Consortium agreement shall be construed and interpreted in accordance with the laws of India and
the Courts of Mumbai shall have the exclusive jurisdiction in all matters arising there under.
It is also hereby agreed that Lead Member shall, on behalf of the Consortium shall submit the Bid and
performance Security as specified by Purchaser in the tender document.
It is further agreed that this Consortium Agreement shall be irrevocable and shall continue to be
enforceable till the same is discharged by Director-General of Police, Maharashtra State.
This Agreement shall come into force as of the date of signing and shall continue in full force and effect
until the complete discharge of all obligations, concerning the carrying out of the Project, which have
been taken on by the Parties under the Contract, tender Document and under this Agreement.
Any other terms and conditions not in contradiction to the tender and above mentioned terms and
conditions.
IN WITNESS WHEREOF, the Members to the Consortium agreement have through their
authorised representatives executed these presents and affixed common seal of their companies, on
the day, month and year first mentioned above.
Common Seal of ................ has been affixed in For and on behalf of M/s……………..
my/our Lead Member presence pursuant to Board
of Director’s resolution dated
(Lead Bidder)
..............................
2) Witness
Common Seal of ................ has been affixed in For and on behalf of M/s……………..
my/our Lead Member presence pursuant to Board
of Director’s resolution dated
(Second member)
..............................
1) Witness
(Signature of authorized representative) Name :
2) Witness
Designation:
INTEGRITY PACT
Between
Office of Director General of Police, Maharashtra State, herein after referred to as “The Principal”,
And
Preamble
The Principal intends to award, under laid down organizational procedures, contract/s for
……………………………………. The Principal values full compliance with all relevant laws of the land,
rules, regulations, economic use of resources and of fairness / transparency in its relations with its
Bidder(s) and / or Contractor(s).
In order to achieve these goals, the Principal will appoint an Independent External Monitor (IEM), who
will monitor the tender process and the execution of the contract for compliance with the principles
mentioned above.
Section 1 – Commitments of the Principal
1. The Principal commits itself to take all measures necessary to prevent corruption and to observe
the following principles: -
2. If the Principal obtains information on the conduct of any of its employees which is a criminal offence
under the IPC/PC Act, or if there be a substantive suspicion in this regard, the Principal will inform
the Chief Vigilance Officer and in addition can initiate disciplinary actions.
Section 2 – Commitments of the Bidder(s)/Contractor(s)
a. The Bidder(s)/Contractor(s) will not, directly or through any other person or firm, offer,
promise or give to any of the Principal’s employees involved in the tender process or
the execution of the contract or to any third person any material or other benefit which
he/she is not legally entitled to, in order to obtain in exchange any advantage of any
kind whatsoever during the tender process or during the execution of the contract.
b. The Bidder(s)/Contractor(s) will not enter with other Bidders into any undisclosed
agreement or understanding, whether formal or informal. This applies to prices,
specifications, certifications, subsidiary contracts, submission or non-submission of
bids or any other actions to restrict competitiveness or to introduce cartelization in the
bidding process.
c. The Bidder(s)/Contractor(s) will not commit any offence under the relevant IPC/PC Act;
further the Bidder(s) / Contractor(s) will not use improperly, for purposes of competition
or personal gain, or pass on to others, any information or document provided by the
Principal as part of the business relationship, regarding plans, technical proposals, and
business details, including information contained or transmitted electronically.
d. The Bidder(s)/Contractor(s) of foreign origin shall disclose the name and address of
the Agents / representatives in India, if any. Similarly, the Bidder(s)/Contractor(s) of
Indian Nationality shall furnish the name and address of the foreign principals, if any.
Further details as mentioned in the “Guidelines on Indian Agents of Foreign Suppliers”
shall be disclosed by the Bidder(s) / Contractor(s). Further, as mentioned in the
Guidelines all the payments made to the Indian agent/representative must be in Indian
Rupees only.
e. The Bidder(s)/Contractor(s) will, when presenting his bid, disclose any and all
payments he has made, is committed to, or intends to make to agents, brokers, or any
other intermediaries in connection with the award of the contract.
2. The Bidder(s) / Contractor(s) will not instigate third persons to commit offences outlines above or
be an accessory to such offences.
Section 3 – Disqualification from tender process and exclusion from future contract
If the Bidder(s) / Contractor(s), before award or during execution has committed a transgression through
a violation of Section 2, above or in any other form such as to put his reliability or credibility in question,
the Principal is entitled to disqualify the Bidder(s) / Contractor(s) from the tender process or take action
as per the procedure mentioned in the “Guidelines on Banning of business dealing”.
Section 4 – Compensation for Damages
1. If the Principal has disqualified the Bidder(s) from the tender process prior to the award according
to Section 3, the Principal is entitled to demand and recover the damages equivalent to Earnest
Money Deposit / Bid Security.
2. If the Principal has terminated the contract according to Section 3, or if the Principal is entitled to
terminate the contract according to Section 3, the Principal shall be entitled to demand and recover
from the Contractor liquidated damages of the Contract value or the amount equivalent to
Performance Bank Guarantee.
Section 5 – Previous transgression
1. The Bidder declares that no previous transgressions occurred in the last three years with any other
Company in any country conforming to the anti-corruption approach or with any Public Sector
Enterprise in India that could justify his exclusion from the tender process.
2. If the Bidder makes incorrect statement on this subject, he can be disqualified from the tender
process or action can be taken as per the procedure mentioned in “Guidelines on Banning of
business dealings”.
Section 6 – Equal treatment of all Bidders / Contractors / Subcontractors
1. The Bidder(s) / Contractor(s) undertakes(s) to demand from his subcontractors a commitment in
conformity with this Integrity Pact.
2. The Principal will enter into agreements with identical conditions as this one with all Bidders and
Contractors.
3. The Principal will disqualify from the tender process all Bidders who do not sign this Pact or violate
its provisions.
Section 7 – Criminal charges against violating Bidder(s) / Contractor(s) / Subcontractor(s)
If the Principal obtains knowledge of conduct of a Bidder, Contractor, or Subcontractor, or of an
employee or a representative or an associate of a Bidder, Contractor or Subcontractor which constitutes
corruption, or if the Principal has substantive suspicion in this regard, the Principal will inform the same
to the Chief Vigilance Officer.
Section 8 – Independent External Monitor / Monitors
1. The Principal appoints [1] XXXXX and [2] XXXXX as Independent External Monitor for this Pact.
The task of the Monitor is to review independently and objectively, whether and to what extent the
parties comply with the obligations under this agreement.
2. The Monitor is not subject to instructions by the representatives of the parties and performs his
functions neutrally and independently. It will be obligatory for him to treat the information and
documents of the Bidders / Contractors as confidential. He reports to the DGP, Maharashtra Police.
3. The Bidder(s)/Contractor(s) accepts that the Monitor has the right to access without restriction to
all Project documentation of the Principal including that provided by the Contractor. The Contractor
will also grant the Monitor, upon his request and demonstration of a valid interest, unrestricted and
unconditional access to his project documentation. The same is applicable to Subcontractors. The
Monitor is under contractual obligation to treat the information and documents of the
Bidder(s)/Contractor(s)/Subcontractor(s) with confidentiality.
4. The Principal will provide to the Monitor enough information about all meetings among the parties
related to the Project provided such meetings could have an impact on the contractual relations
between the Principal and the Contractor. The parties offer to the Monitor the option to participate
in such meetings.
5. As soon as the Monitor notices, or believes to notice, a violation of this agreement, he will so inform
the Management of the Principal and request the Management to discontinue or take corrective
action, or to take other relevant action. The monitor can in this regard submit non-binding
recommendations. Beyond this, the Monitor has no right to demand from the parties that they act
in a specific manner, refrain from action, or tolerate action.
6. The Monitor will submit a written report to the DGP, Maharashtra Police within 8 to 10 weeks from
the date of reference or intimation to him by the principal and, should the occasion arise, submit
proposals for correcting problematic situations.
7. If the Monitor has reported to the DGP, Maharashtra Police substantiated suspicion of an offence
under relevant IPC/PC Act, and the DGP, Maharashtra Police has not, within the reasonable time
taken visible action to proceed against such offence or reported it to the Chief Vigilance Officer, the
Monitor may also transmit this information directly to the Central Vigilance Commissioner.
8. The word ‘Monitor’ would include both singular and plural.
Section 9 – Pact Duration
1. Pact becomes effective on signing & submission with bid by Bidder
2. For the successful Bidder, the Integrity Pact ends after 10 months from last payment made to the
successful Bidder
3. For unsuccessful Bidders, valid for six months after award of contract
If any claim is made / lodged during this time, the same shall be binding and continue to be valid despite
the lapse of this pact as specified above, unless it is discharged / determined by DGP, Maharashtra
Police.
Section 10 – Other provisions
1. This agreement is subject to Indian Law. Place of performance and jurisdiction is the Registered
Office of the Principal, i.e., Mumbai
2. Changes and supplements as well as termination notices need to be made in writing. Side
agreements have not been made.
3. If the Contractor is a partnership, this agreement must be signed by all partner members.
4. Should one or several provisions of this agreement turn out to be invalid, the remainder of this
agreement remains valid. In this case, the parties will strive to come to an agreement to their
original intentions.
5. In the event of any contradiction between the Integrity Pact and its Annexure, the Clause in the
Integrity Pact will prevail”.
__________________________ ______________________
(Pre- signed for & On behalf of the Principal) (For & On behalf of
Bidder/Contractor)
Place _______________
Date _______________
Witness 1:
(Name & Address) _________________________
_________________________
_________________________
_________________________
Witness 2:
(Name & Address) _________________________
_________________________
_________________________
___________________`______
Date: DD/MM/YYYY
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Submission of declaration for Selection of agency for Design, Development, Implementation
& Maintenance of CCTV based Surveillance System for Thane City
Ref.:Tender No: XXXXXXXXX Dated: XX/XX/XXXX
Sir/ Madam,
I hereby declare that below are the details regarding Overall turnover and annual turnover in
(IT/ITES/Telecom) over the last 3 financial years and cumulative net profit in the last 5 financial years
for [Name of an Organization]
Table 15.9.1: Following table is applicable to Sole/lead bidder and consortium member
2. FY 2019-20
3. FY 2020-21
4. FY 2021-22
5. FY 2022-23
Yours Sincerely,
Note:
1. The details mentioned under points 1 to 11 should be clearly visible on the documentary evidence
provided by the Bidder.
Yours faithfully,
Date: dd/mm/yyyy
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Declaration for not being under an ineligibility for corrupt or fraudulent practices or
blacklisted/debarred with any of the Government or Public Sector Units of India.
Dear Sir,
We, the undersigned, hereby declare that we are not involved in any litigation with any client which
would materially affect our ability to perform obligations as per the RFP and we are not under a
declaration of ineligibility for corrupt or fraudulent practices or blacklisted / debarred currently with any
of the Central Government Departments or any of the State Departments or Public Sector Units of India.
Note: - “currently” refer to any stage of the bid process as well as during PMU / contract period.
Date: DD/MM/YYYY
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Submission of Self-Declaration for opening Local Office in MMR region within 30 days from
the date of signing of the contract.
Dear Sir,
We, <company name> having our registered office at <current registered office address>, hereby
declare that we will open a local office in MMR region within 30 days from the date of signing of the
contract for the Tender: ‘Design, Development, Implementation & Maintenance of CCTV based
Surveillance System for Thane City)’ with Tender No:
Yours faithfully,
<To be submitted On their respective Letter Head by Sole Bidder / Lead Bidder & Consortium
member>
Date: DD/MM/YYYY
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Submission of declaration for Design, Development, Implementation & Maintenance of CCTV
based Surveillance System for Thane City
We M/s.___ [Organization Name] hereby confirm that we will abide by the Rule 144 (xi) of the General
Financial Rules (GFRs), 2017 and its subsequent amendments thereafter.
11. Provide detailed approach and methodology for Pre-Implementation, Implementation & Post-
Implementation periods.
12. Approach & Methodology for Management of SLA Requirements specified in the RFP. Bidder is
required to clearly articulate how each of the SLA requirements would be adhere.
13. Insight on Implementation of different Best Practices like ITIL, BS7799, Security Policy, etc.
14. Detailed Project Plan with timelines, resource allocation, milestones etc. in for supply, installation,
and commissioning of the physical and IT components for the project.
15. Strategy to address all other technical challenges envisaged.
To
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Dear Sir,
I have carefully gone through the Terms & Conditions contained in the RFP document for “Selection of
an Agency for Design, Development, Implementation & Maintenance of CCTV based Surveillance
System for Thane City”. I hereby declare that my company <company’s name> has <number > full-time
professionals working in the business unit with more than 5 years of experience in ICT/City Surveillance
Projects as on the date of bid submission.
NOTE: To be filled for the lead bidder and each consortium member.
Yours sincerely,
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
1. Project Manager
2. Asst. Project Manager (3)
3. Technical Expert – Network
4. Technical Expert – Security
5. Technical Expert - Server & Storage
6. Technical Expert – Applications
Note: The details of all mentioned resources above should be provided by the bidder as per below
tabular format:
Yours sincerely,
:
Note: The manpower resource proposed for the project implementation & operation should be on the
payroll of the Bidder as on the date of submission of the bid and the same will be validated using the
Bidder’s submitted HR certificate (Annexure 16.2)
Date: DD/MM/YYYY
To
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Business Address :
Telephone & Fax :
E-Mail address :
Date :
Note:
• ** The manpower resource proposed for the project implementation & operation should be on the
payroll of the Bidder as on date of submission of the bid and same will be validated using certificate
submitted by bidder as per Annexure 16.2
• The details to be submitted on the letter head of the company
• This document should give indication of all the proposed cost components, without specifying the
costs.
• The Bidder should provide the proposed Bill of Material (BoM) here.
Note:
• Details of the make/brand and model against each line item, wherever applicable, should be
mentioned.
• The indicative/estimated quantity provided in the Bid document would be used for evaluation
purposes; however, the payment would be done on actual usage basis.
• Bidder to submit / specify exact quantity wise break-up for the components/products with unit of
measurement of “lot” in the unpriced BoM and commercial bid format
1.
2.
....
n
Yours faithfully,
Date: DD/MM/YYYY
To
Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Authorization Letter to M/s. -------------- for the participation in the bid for “RFP for Design,
Development, Implementation & Maintenance of CCTV based Surveillance System for Thane City”
Sir,
We _______________________, (name and address of the manufacturer) who are established and
reputed manufacturers of __________________ having factories at __________________ (addresses
of manufacturing / development locations) do hereby authorize M/s _______________________ (name
and address of the bidder) to bid, negotiate and conclude the contract with you against the above
mentioned tender for the above equipment / software manufactured / developed by us.
We herewith certify that the above-mentioned equipment / software products are not end of the life and
we hereby undertake to support this equipment / software for the duration of minimum 6 years from the
date of this letter.
Yours faithfully,
Note: This letter of authority should be on the letterhead of the concerned manufacturer and should be
signed by an authorized signatory of the manufacturer. The same would need to be submitted by the
bidder as a part of technical proposal.
16.8. Declaration from the Bidder (if MAF from OEM is not available
as defined format)
***** On the Letter Head of the Bidder *****
Date: DD/MM/YYYY
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Submission of declaration for Design, Development, Implementation & Maintenance of CCTV
based Surveillance System for Thane City
We [Name of the Bidder] hereby confirm that we will abide by the technical, functional, integration,
guidelines, and standards mentioned in the RFP and Corrigendum, throughout the duration of the
contract period.
In case of any requirement for replacement/repair of the product (hardware/software) if the quoted
product is discontinued by the OEM, [Name of the Bidder ] confirms that we will provide the product
which complies with the specifications, guidelines, standards of the products proposed/quoted as part
of the technical proposal submitted to the DGP, Maharashtra Police/Thane Police, and also comply with
the clauses mentioned in the RFP and corrigendum without insuring extra cost to the DGP, Maharashtra
Police /Thane Police.
In such cases, rights related to the acceptance or rejection of the product lie with the DGP, Maharashtra
Police/Thane Police.
Yours faithfully,
(i) Due performance and observances by the Company of the terms covenants and conditions on the part
of the Company contained in the said AGREEMENT, AND
(ii) Due and punctual payment by the Company to the DGP office of all sum of money, losses, damages,
costs, charges, penalties and expenses that may become due or payable to the DGP office by or from the
Company by reason of or in consequence of any breach, non performance or default on the part of the
Company of the terms covenants and conditions under or in respect of the said AGREEMENT.
AND FOR THE consideration aforesaid, we do hereby undertake to pay to the DGP office on demand
without delay demur the said sum of Rs……………………. (Rupees ……………………………….. only)
together with interest thereon at the rate prescribed under………………… from the date of demand till
payment or such lesser sum, as may be demanded by the DGP office from us as and by way of indemnity
on account of any loss or damage caused to or suffered by the DGP office by reason of any breach, non-
performance or default by the Company of the terms, covenants and conditions contained in the said
AGREEMENT or in the due and punctual payment of the moneys payable by the Company to the DGP
office thereunder and notwithstanding any dispute or disputes raised by the Company in any suit or
proceeding filed before the Court relating thereto our liability hereunder being absolute and unequivocal
and irrevocable AND WE do hereby agree that –
(a) The guarantee herein contained shall remain in full force and effect during the subsistence of the said
AGREEMENT and that the same will continue to be enforceable till all the claims of the DGP office are
fully paid under or by virtue of the said AGREEMENT and its claims satisfied or discharged and till the
DGP office certifies that the terms and conditions of the said AGREEMENT have fully and properly carried
out by the Company.
(b) We shall not be discharged or released from liability under this Guarantee by reason of –
i. any change in the Constitution of the Bank or
ii. any arrangement entered into between the DGP office and the Company with or without our
consent;
iii. any forbearance or indulgence shown to the Company,
iv. any variation in the terms, covenants or conditions contained in the said AGREEMENT;
v. any time given to the Company, OR
vi. any other conditions or circumstances under which in a law a surety would be discharged.
(c) Our liability hereunder shall be joint and several with that of the Company as if we were the principal
debtors in respect of the said sum of Rs………………………. (Rupees …………………………………….
Only).
(d) We shall not revoke this guarantee during its currency except with the previous consent of the DGP
office in ……………………… department in writing;
(e) Provided always that notwithstanding anything herein contained our liabilities under this guarantee shall
be limited to the sum of Rs……………………….. (Rupees………………… only) and shall remain in force
until the DGP office certifies that the terms and conditions of the said AGREEMENT have been fully and
properly carried out by the Company.
(f) Bank hereby agrees and covenants that if at any stage default is made in payment of any installment or
any portion thereof due to the DGP office under the said AGREEMENT or if the Company fails to perform
the said AGREEMENT or default shall be made in fulfilling any of the terms and conditions contained in
the said AGREEMENT by the Company, the Bank shall pay to the DGP office on demand without any
demur, such sum as may by demanded, not exceeding Rs………………………….
(Rupees…………………………………) and that the Bank will indemnify and keep the DGP office
indemnified against all the losses pursuant to the said AGREEMENT and default on the part of the
Company. The decision of the DGP office that the default has been committed by the Company shall be
conclusive and final and shall be binding on the Bank/Guarantor. Similarly, the decision of the DGP office
as regards the Agreement due and payable by the Company shall be final and conclusive and binding on
the Bank /Guarantor.
(g) The DGP office shall have the fullest liberty and the Bank hereby gives its consent without any way
affecting this guarantee and discharging the Bank/Guarantor from its liability hereunder, to vary or modify
the said AGREEMENT or any terms thereof or grant any extension of time or any facility or indulgence to
the Company and Guarantee shall not be released by reason of any time facility or indulgence being given
to the Company or any forbearance act or omission on the part of the DGP office or by any other matter
or think whatsoever which under the law, relating to sureties so releasing the guarantor and the Guarantor
hereby waives all suretyship and other rights which it might otherwise be entitled to enforce.
(h) That the absence of powers on the part of the Company or the DGP office to enter into or execute the
said AGREEMENT or any irregularity in the exercise of such power or invalidity of the said AGREEMENT
for any reason whatsoever shall not affect the liability of the Guarantor/Bank and binding on the bank
notwithstanding any abnormality or irregularity,
not affect the liability of the Guarantor/Bank and binding on the bank notwithstanding any abnormality or
irregularity,
The Guarantor agrees and declares that for enforcing this Guarantee by………………… against it, the
Courts at Mumbai only shall have exclusive jurisdiction and the Guarantor hereby submits to the same
1…………………………………………………………………………..
2…………………………………………………………………………..
Being respectively the Director of the Company, who in token thereof, has hereto set his respective hands
in the presence of –
1…………………………………………………………….
2…………………………………………………………….
Note: If the duration of the Bank Guarantee needs to be reduced due to RBI Guidelines, then decision to
that effect shall be taken by DGP office.
To,
Designation: Additional Director General of Police (P&C)
Office of Director General of Police
Mumbai 400001
Email ID: [email protected]
Subject: Submission of the Financial bid for “RFP for Design, Development, Implementation &
Maintenance of CCTV based Surveillance System for Thane City”
Dear Sir,
2. Taxes
We hereby confirm that our proposal prices include all taxes existing as on the date of submission. We
have studied the clause relating to Indian Tax and hereby declare that if any income tax, surcharge on
Income Tax, Professional and any other Corporate Tax in altercated under the law, we shall pay the
same. However any variation in tax apart from income tax will be reimbursed by the Director-General
of Police, Maharashtra State based on actual prevailing rates as on the date of invoice.
3. Tender Pricing
We further confirm that the prices stated in our proposal are in accordance with all requirements,
instruction, terms and conditions and procedures included in RFP documents.
4. Qualifying Data
We confirm having submitted the information as required by you in your Instruction to Bidders. In case
you require any other further information/documentary proof in this regard before evaluation of our Bid,
we agree to furnish the same in time to your satisfaction.
5. Proposal Price
We declare that our proposal Price is for the entire scope of the work as specified in the Schedule of
Requirements and Tender documents. The price quoted will remain firm during the contract period.
6. We hereby declare that our Proposal is made in good faith, without collusion or fraud and the
information contained in the Proposal is true and correct to the best of our knowledge and belief.
7. We understand that our Proposal is binding on us during the validity period or the extensions thereof
and that you are not bound to accept a Proposal you receive.
8. We confirm that no deviations are attached here with this commercial offer.
Yours sincerely,
Note: The Bidder is expected to upload the price breakup as per the schedules mentioned in the
Vol I (Section 17.3 Commercial Bid Format) in PDF format in the Commercial Envelope along
with this macro-Excel.
17.3.7. Schedule F – Viewing Center at Officer Offices & Police Stations Cost
7 Switch
a. L2 Switch 1 Lot.
b. L3 Switch 1 Lot.
Schedule A
• Numbers provided against each camera type are for consideration of calculation of the total bid
price. Actual procurement shall be based on the requirements finalized by Police Department after
detail site survey by the successful bidder.
• Please specify the line item prices for cameras to have ANPR / Other Analytics capabilities, if
required.
• Bidder shall bear all the costs like Power, Labour for Trenching, etc.
• Government shall facilitate the Systems Integrator in getting requisite approvals by the respective
Government / Semi-Government agencies like TMC, MSEB, Forest, etc.
• RoW charges, security deposits, Reinstatement charges are waived off in this project.
Schedule B & C
• Server / Software Names & other line items mentioned are indicative. Bidders to specify the actual
ones. If any of the mentioned servers are not required, proper justification should be given in un-
priced Bill of Material in the technical proposal.
• Bidders are required to carry out due diligence in proposing various systems and keep in mind the
overall system requirements and provide justification for the quantities in the Technical Proposal.
Schedule D & E
• Size (in terms of aq. Feet) would vary from office to office. Bidders may chose to visit the locations
for more clarity
• System Integrator would need to take services of a professional Interior Designer to and propose
at least 2 designs for each of the Command Centers (including the CP Office Command Center,
Thane)
Schedule F & G
• The requirement is specified for 29 Police Stations and 5 Municipal Corporation. This number may
change depending upon the actual number of police stations & viewing centers at Municipal
Corporation on the day of contract signing & payment shall be paid on actual.
Schedule H
• Cost towards deployment of video analytics is being captured to use them on approx. 3000 streams.
• Cost towards deployment of video summarization is being captured to use them on approx. 50
streams.
• If the software proposed by bidders is on un-limited license model, bidders need to specify the
same. GoM would consider such pricing model technically superior during the bid evaluation.
Schedule I
• Bidders are required to propose the bandwidth required for their solution, along with justification
and specify the bandwidth in unpriced Bill of material in technical bid. Bidders proposing lesser
bandwidth than estimated by home Department, but not able to provide sufficient justification for
the same during Technical Presentation, would be considered as non-compliant to the
requirements.
• Numbers proposed are for arriving at total bid price. Payment shall be on actual numbers arrived
during project execution.
Schedule K
• System Integrator shall put a separate electricity meter for the Individual poles. Electricity
connection shall be provided from the nearby electricity supply at these poles.
• User Department (Thane Police) will provide electricity to Command & Control Center, Traffic
Viewing Center & Viewing Centers
• GoM shall not entertain any requests in project maintenance phase for increase in electricity
charges due to rate increase or any other reason.
Schedule L
• Bidder should mention all the applicable line items, which have been considered by them for
calculation of Operations & Maintenance charges for 5 years.
• Please add the relevant line items in the provided table.
Schedule M
• As mentioned in the RFP, man-month rates for different types of technical manpower is being
captured to provide base to arrive at the cost estimates for any further customized developments.
• Numbers estimated in Qty column are indicative and may vary.
Schedule N
• As mentioned in the RFP, for different types of technical manpower is being captured to provide
base to arrive at the cost estimates for Implementation and Sustenance of the project till 5 years.