(Download PDF) Leadership and Nursing Care Management 6th Edition Huber Test Bank Full Chapter

Leadership and Nursing Care
Management 6th Edition Huber Test

Bank
Go to download the full and correct content document:
https://testbankfan.com/product/leadership-and-nursing-care-management-6th-edition
-huber-test-bank/
More products digital (pdf, epub, mobi) instant
download maybe you interests ...
Leadership and Nursing Care Management 5th Edition

Huber Test Bank
https://testbankfan.com/product/leadership-and-nursing-care-
management-5th-edition-huber-test-bank/
Nursing Leadership and Management for Patient Safety

and Quality Care 1st Edition Murray Test Bank
https://testbankfan.com/product/nursing-leadership-and-
management-for-patient-safety-and-quality-care-1st-edition-
murray-test-bank/
Essentials of Nursing Leadership and Management 6th

edition Weiss Test Bank
https://testbankfan.com/product/essentials-of-nursing-leadership-
and-management-6th-edition-weiss-test-bank/
Nursing Leadership and Management 2nd Edition Kelly

Test Bank
management-2nd-edition-kelly-test-bank/
Nursing Leadership and Management 3rd Edition Patricia
Test Bank
management-3rd-edition-patricia-test-bank/
Nursing Leadership and Management Canadian 3rd Edition

Patricia Test Bank
management-canadian-3rd-edition-patricia-test-bank/
Effective Leadership and Management in Nursing 8th

Edition Sullivan Test Bank
https://testbankfan.com/product/effective-leadership-and-
management-in-nursing-8th-edition-sullivan-test-bank/
Latest Canadian Nursing Leadership and Management 1st

Edition Gaudine Test Bank
https://testbankfan.com/product/latest-canadian-nursing-
leadership-and-management-1st-edition-gaudine-test-bank/
Effective Leadership and Management in Nursing 9th

Edition Sullivan Test Bank
https://testbankfan.com/product/effective-leadership-and-
management-in-nursing-9th-edition-sullivan-test-bank/
Chapter 07: Communication Leadership
Huber: Leadership & Nursing Care Management, 6th Edition
MULTIPLE CHOICE
1. The process in which information, perception, and understanding are transmitted from person
to person is:
a. articulation.
b. communication.
c. evaluation.
d. pronunciation.
ANS: B
Communication is the process in which information, perception, and understanding are
transmitted from person to person.
DIF: Cognitive Level: Remember (Knowledge)

TOP: Nursing Process: Assessment
MSC: Client Needs: Safe and Effective Care Environment: Management of Care
2. Unspoken affective or expressive behaviors best describe which type of communication?

a. Effective communication
b. Ineffective communication
c. Non-verbal communication
d. Verbal communication
ANS: C
Non-verbal communication is unspoken. It is composed of affective or expressive behaviors.
DIF: Cognitive Level: Understand (Comprehension)

3. A communication model that focuses on compassion, expression of emotion, and providing

validation via support is the:
a. validation, emotion, reassurance, activity (VERA) framework.
b. situation, background, assessment, and recommendation (SBAR) Communication
Theory.
c. nonviolent communication (NVC) model.
d. Human Relationship Model.
ANS: A
The VERA (validation, emotion, reassurance, activity) framework for communication was
developed to meet a need for nursing students who were at a loss to communicate with
persons with communication difficulties (Hawkes et al., 2015).

4. A human communication activity designed to influence another to change attitudes or alter
behaviors by the use of techniques such as argument, reasoning, or pleading is known as:
a. advisement.
b. consultation.
c. persuasion.
d. suggestion.
ANS: C
Persuasion is a human communication activity designed to influence another to change
attitudes or alter behaviors by the use of techniques such as argument, reasoning, or pleading.

5. Which of the following is true about negotiation?

a. It commonly results in a win-lose situation.
b. It is aimed at solving problems, conflicts, or disputes.
c. It is used only in contract and labor union disputes.
d. It is the exchanging of favors or trading activity.
ANS: B
Negotiation is a dialogical discussion between two or more parties to arrive at an agreement
about some issue. It is used to solve problems, conflicts, or disputes.

6. A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her
preceptor suggests a better method of interacting with a family member by saying, “You
might want to be cognizant of your non-verbal behaviors when talking with clients. Rather
than continuing to chart when you are talking with an American family, stop charting, move
closer to the family and client, look at them during the conversation, and take time to let them
share their concerns.” This preceptor is giving advice about:
a. interpersonal communication.
b. clarity.
c. image.
d. intention.
ANS: A
If the verbal message is clear, but the non-verbal communication is not congruent, then
listeners may misinterpret, distrust, or not even hear the intended message. In this situation,
the nurse’s non-verbal behavior may suggest that she is not interested in interacting with the
family.
DIF: Cognitive Level: Apply (Application) TOP: Nursing Process: Planning

7. The transformational leader engages staff by:

a. punishing errors.
b. sharing vision and decision making.
c. taking a top-down approach to leadership.
d. making unilateral decisions for the team.
ANS: B
Effective transformational nurse leaders will engage their staff through role modeling and
mentorship of inclusion behaviors such as developing rapport, sharing vision and decision
making, providing constructive feedback, and communicating successful outcomes. The
communication of transformational leaders is focused on positive interchanges, rather than
punishment, and inclusion in decision making versus authoritarianism.

8. An example of an external variable that may affect communication is:

a. circumstance.
b. personality.
c. thoughts.
d. feelings.
ANS: A
Communication may be affected by the interaction of external variables (others, a situation)
and internal variables (you). Internal factors are the only thing under our own control. We
have little control over others or the situation, because those are external to us.
DIF: Cognitive Level: Apply (Application)

9. _____ communication patterns exist between colleagues and serve to contribute to a hostile
work environment, high turnover, burnout, and job dissatisfaction.
a. Defensive
b. Disruptive
c. Negotiating
d. Humanizing
ANS: B
Documentation in literature is extensive regarding disruptive and distracting communication
interactions not only between nurses and colleagues but also between nurses and patients. The
research indicates that nursing personnel experience high turnover rates, job dissatisfaction,
and burnout; many registered nurses are leaving the profession. The work environment is
described as hostile to nurses, and patient outcomes of increased severity of illness and
mortality have been directly related to poor communication skills of the staff.

10. Over lunch in the cafeteria, student nurses are sharing educational information about the
patients for whom they are caring. This is a(n):
a. breach of beneficence.
b. example of maleficence.
c. potential assault and battery charge.
d. violation of the Health Insurance Portability and Accountability Act (HIPAA).
ANS: D
HIPAA provisions have heightened awareness about and encouraged strategies to protect a
patient’s privacy in health care transactions. This is an example of breach of confidentiality.

11. Interpersonal communication is defined as:

a. the conscious intent by one individual to modify the thoughts or behaviors of
others.
b. a combination of written and spoken communication.
c. a theory used to describe a manner of communicating.
d. communication between two or more individuals involving face-to-face
interaction.
ANS: D
Interpersonal communication is defined as communication between two or more individuals
involving face-to-face interaction while all parties are aware of the others on an ongoing basis.

12. Organizational tones are based mostly on:

a. unspoken cultural norms.
b. commitment to success.
c. communication behavior.
d. leadership styles.
ANS: A
The entire tone of the organization is based mostly on unspoken cultural norms. Because
nurses make up the bulk of the health care workforce, having nurse leaders at the helm of the
organization can influence the culture and climate of the organization as a whole.

13. Which communication technique is most effective when handling patient complaints?
a. Persuasion
b. Bargaining
c. Negotiation
d. Non-verbal cues
ANS: C
Negotiation is a dialogical discussion between two or more parties to arrive at an agreement
about some issue.
14. A communication system developed originally to address communication patterns in critical

situations is:
a. VERA framework.
b. NVC model.
c. crucial conversations.
d. TeamSTEPPS.
ANS: D
Communication effectiveness becomes crucial in times of emergency or disaster.
TeamSTEPPS was initially developed to address communication issues between nurses and
providers during critical patient events.

15. The number one cause of preventable medical errors is:

a. hostile work environments.
b. poor communication.
c. ineffective leadership.
d. staff competency.
ANS: B
The Agency for Healthcare Research and Quality (AHRQ) has collected data regarding
patient safety over many years. They discovered that poor communication was the number
one cause of preventable medical errors (Kleiner et al., 2014). After discovering the
staggering number of preventable medical errors and recognizing that communication
problems were cited as the number one contributor, the AHRQ partnered with the Department
of Defense (DOD) and developed the TeamSTEPPS program (AHRQ, 2016).

16. Which communication format was developed to address the communication arm of the
TeamSTEPPS model?
a. NVC (nonviolent communication)
b. SBAR (situation, background, assessment, and recommendation)
c. VERA (validation, emotion, reassurance, activity)
d. MI (motivational interviewing)
ANS: B
To address the “communication arm” of the TeamSTEPPS model strategies such as SBAR
have been created to enhance teamwork communication. One of the strategies that has been
well documented and is familiar to nurses is SBAR, which stands for situation, background,
assessment, and recommendation.

MULTIPLE RESPONSE
1. Effective communication is fostered through which of the following ingredients? (Select all
that apply.)
a. Trust
b. Humility
c. Respect
d. Empathy
e. Sympathy
ANS: A, C, D
Trust, respect, and empathy are the three ingredients needed to create and foster effective
communication.

2. NVC communication processes are grounded in: (Select all that apply.)
a. confrontation
b. empathy
c. compassion
d. honesty
e. assertiveness
ANS: B, C, D
NVC communication utilizes a four-part communication process grounded in compassion,
empathy, and honesty. The four parts include making an observation, expressing a feeling,
expressing a need, and making a request without demanding.

3. A client’s wife is concerned about her husband’s declining health. He has been admitted with
an acute myocardial infarction and has had two myocardial infarctions before this admission.
He is not a candidate for surgery. She and her husband have discussed “no breathing
machine” for long-standing care, but she is unsure of his wishes if he were to need a
“breathing machine” for a short period. The nurse discusses his current condition and care
with the client and his wife. She also organizes a team meeting consisting of the client’s
physicians, social worker, pastoral care person, and nursing staff. During this meeting, the
nurse helps the wife share her concerns and the client’s concerns with the rest of the team.
What type of communication technique is being utilized by the nurse? (Select all that apply.)
a. Bargaining
b. Negotiation
c. Persuasion
d. Spiritual assessment
e. Collective action
ANS: B, C
Persuasion is the conscious intent by one individual to modify the thoughts or behaviors of
others. Negotiation is a dialogical discussion between two or more parties to arrive at an
agreement about some issue. Persuasion and negotiation are used to ensure that all members
of the teamwork together in a co-operative manner. The nurse, the patient, and the spouse all
communicate the wishes of the patient to convince the team to abide by the autonomous
decisions of the patient and spouse.
DIF: Cognitive Level: Apply (Application) TOP: Nursing Process: Planning

4. Which of the following are examples of patient privacy or security breaches? (Select all that
apply.)
a. Encrypted e-mail communications
b. Fax transmission sent to incorrect physician office
c. Prescription given to patient with wrong label attached
d. Case management coordinator obtaining information about a patient’s diagnosis
e. Discharge summary given to patient’s spouse
ANS: B, C
Fax transmissions sent to the incorrect physician’s office or prescriptions given to a patient
with the wrong label attached are examples of privacy or security breaches under HIPAA.
Electronic transmissions should be end-user encrypted for data security.

5. Which of the dimensions of spirituality should nurses assess for in care delivery? (Select all
that apply.)
a. Culture
b. Beliefs
c. Values
d. Social
e. Religious
ANS: B, C, D, E
Nurses need to assess for social, spiritual, religious, and cultural values and beliefs because
they may affect individual patients’ health care decisions and preferences.

6. Effectiveness and sustainability of change is based on the skilled communication of leadership

and stakeholders endorsing the change process. What are some barriers that can interfere with
change? (Select all that apply.)
a. Inwardly focused cultures
b. Transformational leadership
c. Fear of the unknown
d. Arrogant attitudes
e. Safety culture
ANS: A, C, D
Kotter (1996) suggested the following are needed to empower people to make change:
communicate the vision to employees, make structures compatible with the vision, provide the
training employees need, align information and personnel systems, and confront supervisors
who undercut needed change. Further, he suggested that structures, skills, systems, and
supervisors are generally the four barriers to any transformational process.

7. Transformational leadership focuses on engaging staff to become stakeholders in a shared

mission and vision. Which of the following are correct statements? (Select all that apply.)
a. Transformational leaders have an authoritarian style of communication.
b. Effective transformational nurse leaders engage their staff through role modeling
and mentorship of inclusion behaviors. Communicating is a process competency.
c. Transformational leaders have a rigid bureaucratic one-way communication
network.
d. The communication of transformational leaders is focused on positive
interchanges.
e. Effective transformational leaders listen more than they talk, are open to all new
ideas, and create a culture of safety.
ANS: B, D, E
Effective transformational nurse leaders will engage their staff through role modeling and
mentorship of inclusion behaviors such as developing rapport, sharing vision and decision
making, providing constructive feedback, and communicating successful outcomes. The
communication of transformational leaders is focused on positive interchanges, rather than
punishment, and inclusion in decision making versus authoritarianism. Transformational
leaders also know how to share vision and mission and how to motivate the workforce. This is
accomplished by communicating the vision with passion and commitment that is contagious.
Transformational leaders need to listen more than they talk, be open to all new ideas, and
create a culture of safety, transparency, and empathy (Sears, 2010).

8. Group readiness levels can be assessed in four stages. Which of the following statements is
accurate regarding group readiness? (Select all that apply.)
a. Members are organized and secure about their roles in the forming stage.
b. At the forming stage, the group needs direction in defining goals.
c. During the storming period, there is more willingness to accept the group goals.
d. The group becomes self-managing during the norming period.
e. During the performing period, the members willingly perform the task.
ANS: B, C, E
At the forming readiness level, the group needs direction in defining task goals and objectives
as opposed to personal goals. The members are uncertain and insecure about their role in the
group. This initial period is chaotic. During the storming period, there is more willingness to
accept the group goals and objectives but there are still differences of opinion, competition for
recognition, and attempts to influence the group. During the norming period, there is greater
agreement on the task goals as the group develops cohesiveness and adjusts to the group and
task. Finally, during the performing period, the members are thinking as one and willingly
performing the task. There is camaraderie and team spirit as the group becomes
self-managing.

9. E-mail is a great tool for communication. When should e-mail not be used? (Select all that
apply.)
a. When you are mad.
b. When scheduling a meeting
c. When you are canceling or apologizing
d. If there is any chance your words could be misunderstood
e. When rebuking or criticizing
ANS: A, D, E
Electronic communication has assisted us to be better informed regarding our patients.
However, within the professional health care realm, there is a tendency to rely on these modes
of communication when other methods would be preferable and more appropriate. For
instance, there are definite times when a face-to-face conversation is preferred to an e-mail.
Warrell (2012) noted that there are four times you should never use e-mail: (1) when you are
mad, (2) when rebuking or criticizing, (3) if there is any chance your words could be
misunderstood, or (4) when you are canceling or apologizing. In our busy professional lives, it
is easier to send off a quick e-mail than to pick up the phone or walk down the hall; however,
e-mail distances us from others and is really only the preferred means of communication when
information is simply being conveyed.

Another random document with
no related content on Scribd:
Transcriber’s Notes:
Punctuation has been made consistent.
Variations in spelling and hyphenation were retained as they appear in the original
publication, except that obvious typographical errors have been corrected.
The following changes were made:
p. 35: Missing letter assumed to be C (Even Madame Da-Caret, the)
p. 114: second changed to third (her third marriage)
p. 216: In changed to I’ll (cruel. I’ll dismiss)
p. 247: Dobson’s changed to Hobson’s (was “Hobson’s choice)
*** END OF THE PROJECT GUTENBERG EBOOK NEVA'S THREE
LOVERS: A NOVEL ***
Updated editions will replace the previous one—the old editions

will be renamed.
Creating the works from print editions not protected by U.S.

copyright law means that no one owns a United States copyright
in these works, so the Foundation (and you!) can copy and
distribute it in the United States without permission and without
paying copyright royalties. Special rules, set forth in the General
Terms of Use part of this license, apply to copying and
distributing Project Gutenberg™ electronic works to protect the
PROJECT GUTENBERG™ concept and trademark. Project
Gutenberg is a registered trademark, and may not be used if
you charge for an eBook, except by following the terms of the
trademark license, including paying royalties for use of the
Project Gutenberg trademark. If you do not charge anything for
copies of this eBook, complying with the trademark license is
very easy. You may use this eBook for nearly any purpose such
as creation of derivative works, reports, performances and
research. Project Gutenberg eBooks may be modified and
printed and given away—you may do practically ANYTHING in
the United States with eBooks not protected by U.S. copyright
law. Redistribution is subject to the trademark license, especially
commercial redistribution.
START: FULL LICENSE

THE FULL PROJECT GUTENBERG LICENSE
PLEASE READ THIS BEFORE YOU DISTRIBUTE OR USE THIS WORK
To protect the Project Gutenberg™ mission of promoting the

free distribution of electronic works, by using or distributing this
work (or any other work associated in any way with the phrase
“Project Gutenberg”), you agree to comply with all the terms of
the Full Project Gutenberg™ License available with this file or
online at www.gutenberg.org/license.
Section 1. General Terms of Use and

Redistributing Project Gutenberg™
electronic works
1.A. By reading or using any part of this Project Gutenberg™
electronic work, you indicate that you have read, understand,
agree to and accept all the terms of this license and intellectual
property (trademark/copyright) agreement. If you do not agree to
abide by all the terms of this agreement, you must cease using
and return or destroy all copies of Project Gutenberg™
electronic works in your possession. If you paid a fee for
obtaining a copy of or access to a Project Gutenberg™
electronic work and you do not agree to be bound by the terms
of this agreement, you may obtain a refund from the person or
entity to whom you paid the fee as set forth in paragraph 1.E.8.
1.B. “Project Gutenberg” is a registered trademark. It may only

be used on or associated in any way with an electronic work by
people who agree to be bound by the terms of this agreement.
There are a few things that you can do with most Project
Gutenberg™ electronic works even without complying with the
full terms of this agreement. See paragraph 1.C below. There
are a lot of things you can do with Project Gutenberg™
electronic works if you follow the terms of this agreement and
help preserve free future access to Project Gutenberg™
electronic works. See paragraph 1.E below.
1.C. The Project Gutenberg Literary Archive Foundation (“the
Foundation” or PGLAF), owns a compilation copyright in the
collection of Project Gutenberg™ electronic works. Nearly all the
individual works in the collection are in the public domain in the
United States. If an individual work is unprotected by copyright
law in the United States and you are located in the United
States, we do not claim a right to prevent you from copying,
distributing, performing, displaying or creating derivative works
based on the work as long as all references to Project
Gutenberg are removed. Of course, we hope that you will
support the Project Gutenberg™ mission of promoting free
access to electronic works by freely sharing Project
Gutenberg™ works in compliance with the terms of this
agreement for keeping the Project Gutenberg™ name
associated with the work. You can easily comply with the terms
of this agreement by keeping this work in the same format with
its attached full Project Gutenberg™ License when you share it
without charge with others.
1.D. The copyright laws of the place where you are located also
govern what you can do with this work. Copyright laws in most
countries are in a constant state of change. If you are outside
the United States, check the laws of your country in addition to
the terms of this agreement before downloading, copying,
displaying, performing, distributing or creating derivative works
based on this work or any other Project Gutenberg™ work. The
Foundation makes no representations concerning the copyright
status of any work in any country other than the United States.
1.E. Unless you have removed all references to Project

Gutenberg:
1.E.1. The following sentence, with active links to, or other

immediate access to, the full Project Gutenberg™ License must
appear prominently whenever any copy of a Project
Gutenberg™ work (any work on which the phrase “Project
Gutenberg” appears, or with which the phrase “Project
Gutenberg” is associated) is accessed, displayed, performed,
viewed, copied or distributed:
This eBook is for the use of anyone anywhere in the United

States and most other parts of the world at no cost and with
almost no restrictions whatsoever. You may copy it, give it
away or re-use it under the terms of the Project Gutenberg
License included with this eBook or online at
www.gutenberg.org. If you are not located in the United
States, you will have to check the laws of the country where
you are located before using this eBook.
1.E.2. If an individual Project Gutenberg™ electronic work is

derived from texts not protected by U.S. copyright law (does not
contain a notice indicating that it is posted with permission of the
copyright holder), the work can be copied and distributed to
anyone in the United States without paying any fees or charges.
If you are redistributing or providing access to a work with the
phrase “Project Gutenberg” associated with or appearing on the
work, you must comply either with the requirements of
paragraphs 1.E.1 through 1.E.7 or obtain permission for the use
of the work and the Project Gutenberg™ trademark as set forth
in paragraphs 1.E.8 or 1.E.9.
1.E.3. If an individual Project Gutenberg™ electronic work is

posted with the permission of the copyright holder, your use and
distribution must comply with both paragraphs 1.E.1 through
1.E.7 and any additional terms imposed by the copyright holder.
Additional terms will be linked to the Project Gutenberg™
License for all works posted with the permission of the copyright
holder found at the beginning of this work.
1.E.4. Do not unlink or detach or remove the full Project

Gutenberg™ License terms from this work, or any files
containing a part of this work or any other work associated with
Project Gutenberg™.
1.E.5. Do not copy, display, perform, distribute or redistribute
this electronic work, or any part of this electronic work, without
prominently displaying the sentence set forth in paragraph 1.E.1
with active links or immediate access to the full terms of the
Project Gutenberg™ License.
1.E.6. You may convert to and distribute this work in any binary,
compressed, marked up, nonproprietary or proprietary form,
including any word processing or hypertext form. However, if
you provide access to or distribute copies of a Project
Gutenberg™ work in a format other than “Plain Vanilla ASCII” or
other format used in the official version posted on the official
Project Gutenberg™ website (www.gutenberg.org), you must, at
no additional cost, fee or expense to the user, provide a copy, a
means of exporting a copy, or a means of obtaining a copy upon
request, of the work in its original “Plain Vanilla ASCII” or other
form. Any alternate format must include the full Project
Gutenberg™ License as specified in paragraph 1.E.1.
1.E.7. Do not charge a fee for access to, viewing, displaying,

performing, copying or distributing any Project Gutenberg™
works unless you comply with paragraph 1.E.8 or 1.E.9.
1.E.8. You may charge a reasonable fee for copies of or

providing access to or distributing Project Gutenberg™
electronic works provided that:
• You pay a royalty fee of 20% of the gross profits you derive from
the use of Project Gutenberg™ works calculated using the
method you already use to calculate your applicable taxes. The
fee is owed to the owner of the Project Gutenberg™ trademark,
but he has agreed to donate royalties under this paragraph to
the Project Gutenberg Literary Archive Foundation. Royalty
payments must be paid within 60 days following each date on
which you prepare (or are legally required to prepare) your
periodic tax returns. Royalty payments should be clearly marked
as such and sent to the Project Gutenberg Literary Archive
Foundation at the address specified in Section 4, “Information
about donations to the Project Gutenberg Literary Archive
Foundation.”
• You provide a full refund of any money paid by a user who

notifies you in writing (or by e-mail) within 30 days of receipt that
s/he does not agree to the terms of the full Project Gutenberg™
License. You must require such a user to return or destroy all
copies of the works possessed in a physical medium and
discontinue all use of and all access to other copies of Project
Gutenberg™ works.
• You provide, in accordance with paragraph 1.F.3, a full refund of

any money paid for a work or a replacement copy, if a defect in
the electronic work is discovered and reported to you within 90
days of receipt of the work.
• You comply with all other terms of this agreement for free
distribution of Project Gutenberg™ works.
1.E.9. If you wish to charge a fee or distribute a Project

Gutenberg™ electronic work or group of works on different
terms than are set forth in this agreement, you must obtain
permission in writing from the Project Gutenberg Literary
Archive Foundation, the manager of the Project Gutenberg™
trademark. Contact the Foundation as set forth in Section 3
below.
1.F.
1.F.1. Project Gutenberg volunteers and employees expend

considerable effort to identify, do copyright research on,
transcribe and proofread works not protected by U.S. copyright
law in creating the Project Gutenberg™ collection. Despite
these efforts, Project Gutenberg™ electronic works, and the
medium on which they may be stored, may contain “Defects,”
such as, but not limited to, incomplete, inaccurate or corrupt
data, transcription errors, a copyright or other intellectual
property infringement, a defective or damaged disk or other
medium, a computer virus, or computer codes that damage or
cannot be read by your equipment.
1.F.2. LIMITED WARRANTY, DISCLAIMER OF DAMAGES -

Except for the “Right of Replacement or Refund” described in
paragraph 1.F.3, the Project Gutenberg Literary Archive
Foundation, the owner of the Project Gutenberg™ trademark,
and any other party distributing a Project Gutenberg™ electronic
work under this agreement, disclaim all liability to you for
damages, costs and expenses, including legal fees. YOU
AGREE THAT YOU HAVE NO REMEDIES FOR NEGLIGENCE,
STRICT LIABILITY, BREACH OF WARRANTY OR BREACH
OF CONTRACT EXCEPT THOSE PROVIDED IN PARAGRAPH
1.F.3. YOU AGREE THAT THE FOUNDATION, THE
TRADEMARK OWNER, AND ANY DISTRIBUTOR UNDER
THIS AGREEMENT WILL NOT BE LIABLE TO YOU FOR
ACTUAL, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE
OR INCIDENTAL DAMAGES EVEN IF YOU GIVE NOTICE OF
THE POSSIBILITY OF SUCH DAMAGE.
1.F.3. LIMITED RIGHT OF REPLACEMENT OR REFUND - If

you discover a defect in this electronic work within 90 days of
receiving it, you can receive a refund of the money (if any) you
paid for it by sending a written explanation to the person you
received the work from. If you received the work on a physical
medium, you must return the medium with your written
explanation. The person or entity that provided you with the
defective work may elect to provide a replacement copy in lieu
of a refund. If you received the work electronically, the person or
entity providing it to you may choose to give you a second
opportunity to receive the work electronically in lieu of a refund.
If the second copy is also defective, you may demand a refund
in writing without further opportunities to fix the problem.
1.F.4. Except for the limited right of replacement or refund set

forth in paragraph 1.F.3, this work is provided to you ‘AS-IS’,
WITH NO OTHER WARRANTIES OF ANY KIND, EXPRESS
OR IMPLIED, INCLUDING BUT NOT LIMITED TO
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR
ANY PURPOSE.
1.F.5. Some states do not allow disclaimers of certain implied

warranties or the exclusion or limitation of certain types of
damages. If any disclaimer or limitation set forth in this
agreement violates the law of the state applicable to this
agreement, the agreement shall be interpreted to make the
maximum disclaimer or limitation permitted by the applicable
state law. The invalidity or unenforceability of any provision of
this agreement shall not void the remaining provisions.
1.F.6. INDEMNITY - You agree to indemnify and hold the

Foundation, the trademark owner, any agent or employee of the
Foundation, anyone providing copies of Project Gutenberg™
electronic works in accordance with this agreement, and any
volunteers associated with the production, promotion and
distribution of Project Gutenberg™ electronic works, harmless
from all liability, costs and expenses, including legal fees, that
arise directly or indirectly from any of the following which you do
or cause to occur: (a) distribution of this or any Project
Gutenberg™ work, (b) alteration, modification, or additions or
deletions to any Project Gutenberg™ work, and (c) any Defect
you cause.
Section 2. Information about the Mission of

Project Gutenberg™
Project Gutenberg™ is synonymous with the free distribution of
electronic works in formats readable by the widest variety of
computers including obsolete, old, middle-aged and new
computers. It exists because of the efforts of hundreds of
volunteers and donations from people in all walks of life.
Volunteers and financial support to provide volunteers with the

assistance they need are critical to reaching Project
Gutenberg™’s goals and ensuring that the Project Gutenberg™
collection will remain freely available for generations to come. In
2001, the Project Gutenberg Literary Archive Foundation was
created to provide a secure and permanent future for Project
Gutenberg™ and future generations. To learn more about the
Project Gutenberg Literary Archive Foundation and how your
efforts and donations can help, see Sections 3 and 4 and the
Foundation information page at www.gutenberg.org.
Section 3. Information about the Project

Gutenberg Literary Archive Foundation
The Project Gutenberg Literary Archive Foundation is a non-
profit 501(c)(3) educational corporation organized under the
laws of the state of Mississippi and granted tax exempt status by
the Internal Revenue Service. The Foundation’s EIN or federal
tax identification number is 64-6221541. Contributions to the
Project Gutenberg Literary Archive Foundation are tax
deductible to the full extent permitted by U.S. federal laws and
your state’s laws.
The Foundation’s business office is located at 809 North 1500

West, Salt Lake City, UT 84116, (801) 596-1887. Email contact
links and up to date contact information can be found at the
Foundation’s website and official page at
www.gutenberg.org/contact
Section 4. Information about Donations to

the Project Gutenberg Literary Archive
Foundation
Project Gutenberg™ depends upon and cannot survive without
widespread public support and donations to carry out its mission
of increasing the number of public domain and licensed works
that can be freely distributed in machine-readable form
accessible by the widest array of equipment including outdated
equipment. Many small donations ($1 to $5,000) are particularly
important to maintaining tax exempt status with the IRS.
The Foundation is committed to complying with the laws

regulating charities and charitable donations in all 50 states of
the United States. Compliance requirements are not uniform
and it takes a considerable effort, much paperwork and many
fees to meet and keep up with these requirements. We do not
solicit donations in locations where we have not received written
confirmation of compliance. To SEND DONATIONS or
determine the status of compliance for any particular state visit
www.gutenberg.org/donate.
While we cannot and do not solicit contributions from states

where we have not met the solicitation requirements, we know
of no prohibition against accepting unsolicited donations from
donors in such states who approach us with offers to donate.
International donations are gratefully accepted, but we cannot

make any statements concerning tax treatment of donations
received from outside the United States. U.S. laws alone swamp
our small staff.
Please check the Project Gutenberg web pages for current

donation methods and addresses. Donations are accepted in a
number of other ways including checks, online payments and
credit card donations. To donate, please visit:
www.gutenberg.org/donate.
Section 5. General Information About Project

Gutenberg™ electronic works
Professor Michael S. Hart was the originator of the Project
Gutenberg™ concept of a library of electronic works that could
be freely shared with anyone. For forty years, he produced and
distributed Project Gutenberg™ eBooks with only a loose
network of volunteer support.
Project Gutenberg™ eBooks are often created from several

printed editions, all of which are confirmed as not protected by
copyright in the U.S. unless a copyright notice is included. Thus,
we do not necessarily keep eBooks in compliance with any
particular paper edition.
Most people start at our website which has the main PG search
facility: www.gutenberg.org.
This website includes information about Project Gutenberg™,

including how to make donations to the Project Gutenberg
Literary Archive Foundation, how to help produce our new
eBooks, and how to subscribe to our email newsletter to hear
about new eBooks.

(Download PDF) Leadership and Nursing Care Management 6th Edition Huber Test Bank Full Chapter

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

(Download PDF) Leadership and Nursing Care Management 6th Edition Huber Test Bank Full Chapter

Uploaded by

Copyright:

Available Formats

Leadership and Nursing Care

Management 6th Edition Huber Test

Leadership and Nursing Care Management 5th Edition

Nursing Leadership and Management for Patient Safety

Essentials of Nursing Leadership and Management 6th

Nursing Leadership and Management 2nd Edition Kelly

Nursing Leadership and Management Canadian 3rd Edition

Effective Leadership and Management in Nursing 8th

Latest Canadian Nursing Leadership and Management 1st

Effective Leadership and Management in Nursing 9th

DIF: Cognitive Level: Remember (Knowledge)

2. Unspoken affective or expressive behaviors best describe which type of communication?

DIF: Cognitive Level: Understand (Comprehension)

3. A communication model that focuses on compassion, expression of emotion, and providing

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Understand (Comprehension)

5. Which of the following is true about negotiation?

DIF: Cognitive Level: Understand (Comprehension)

DIF: Cognitive Level: Apply (Application) TOP: Nursing Process: Planning

7. The transformational leader engages staff by:

DIF: Cognitive Level: Understand (Comprehension)

8. An example of an external variable that may affect communication is:

DIF: Cognitive Level: Apply (Application)

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Apply (Application)

11. Interpersonal communication is defined as:

DIF: Cognitive Level: Remember (Knowledge)

12. Organizational tones are based mostly on:

DIF: Cognitive Level: Remember (Knowledge)

14. A communication system developed originally to address communication patterns in critical

DIF: Cognitive Level: Remember (Knowledge)

15. The number one cause of preventable medical errors is:

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Apply (Application) TOP: Nursing Process: Planning

DIF: Cognitive Level: Apply (Application)

DIF: Cognitive Level: Remember (Knowledge)

6. Effectiveness and sustainability of change is based on the skilled communication of leadership

DIF: Cognitive Level: Remember (Knowledge)

7. Transformational leadership focuses on engaging staff to become stakeholders in a shared

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Remember (Knowledge)

DIF: Cognitive Level: Remember (Knowledge)

Updated editions will replace the previous one—the old editions

Creating the works from print editions not protected by U.S.

START: FULL LICENSE

To protect the Project Gutenberg™ mission of promoting the

Section 1. General Terms of Use and

1.B. “Project Gutenberg” is a registered trademark. It may only

1.E. Unless you have removed all references to Project

1.E.1. The following sentence, with active links to, or other

This eBook is for the use of anyone anywhere in the United

1.E.2. If an individual Project Gutenberg™ electronic work is

1.E.3. If an individual Project Gutenberg™ electronic work is

1.E.4. Do not unlink or detach or remove the full Project

1.E.7. Do not charge a fee for access to, viewing, displaying,

1.E.8. You may charge a reasonable fee for copies of or

• You provide a full refund of any money paid by a user who

• You provide, in accordance with paragraph 1.F.3, a full refund of

1.E.9. If you wish to charge a fee or distribute a Project

1.F.1. Project Gutenberg volunteers and employees expend