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Fundamentals of Human Resource Management, 8e Instructor’s Manual
Learning Objectives
LO 1-1: Define human resource management, and explain how HRM contributes to
organization’s performance.
LO 1-3: Summarize the types of competencies needed for human resource management.
01-2
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
01-3
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
1. How could a company such as Abbott benefit from sending an employee to school to
study finance or another business subject?
Answer: Students should identify the reduction in training costs while further developing
the employee. Students may also identify the outside knowledge and skill gained, while
potentially improving employee morale and, thus increasing retention.
2. How do you think hiring and training could work hand-in-hand to help a company such
as Abbott meet its business objectives?
Answer: Discussion should consider how training initiatives may be viewed favorably by
potential candidates, and thus lead to both the acceptance of a job offer and retention.
HRM Social
Social Media Tools for HR Professionals
1. Of the social-media applications described here, which, if any, have you already used?
On which, if any, have you observed messages from employers or co-workers?
Answer: Expect many student answers to center around the largest and most popular
social media sites/apps. This is both true for the first and second parts of Question 1.
Consider moving the conversation to tools such as Google Drive, Dropbox, or other
sharing tools that are used for both personal and work projects.
2. Based on the descriptions here and your experiences with social media, briefly describe
one way the use of social media might help you stat or advance your career.
Answer: Students will probably focus on their network and how job postings can be
made and spread very easily. Instructors will want to guide the conversation to targeted
strategies, where students can research a company the same way a company can research
potential applicants.
HR How To
Applying HR Data to Solve Business Problems
1. Review the categories of HR responsibilities (see Table 1.1). For any of the categories
write a question that analytics might be able to answer.
01-4
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
Answer: Responses will vary, but instructors should be sure to help students first
understand HR responsibilities, and then discuss how analytics can help improve those
skills.
2. In light of the tips listed here, how should an HR professional use data to address the
business issue you identified in question 1?
Answer: Students should be able to identify how both statistical and communication
skills are necessary in human resources management.
HR Oops!
Zenefits Runs into Its Own HR Issues
1. What do you think of the description of HR being “essentially pretty boring”? How well
does that statement take into account the competencies Zenefits has defined for HR
professionals?
Answer: Students will respond with their own experiences of being hired, trained,
appraised, or terminated. Instructors should consider flipping this model and have the
students re-do those problem situations with their own answers.
2. Review the competencies in Figure 1.3 and the example behaviors listed in the
accompanying text discussion. Which ones are the areas you would advise Zenefits to
strengthen so it can better meet its internal needs or serve its customers?
Answer: Students should be able to rationalize any or all of the competencies within the
figure. Group work could be a recommended method of instruction or activity.
1. If you were an HR manager, how could you use the survey results to make a business
case for rewarding ethical conduct?
Answer: Students should identify how businesses with a bad reputation could lead to
higher compensation costs to attract and retain employees. Active learning strategies are
strongly recommended here based on personal experience and improving the response of
HR in ethical dilemmas.
01-5
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
1. Consider a situation where a new sales associate complains that a top-earning sales
manager has been harassing her. Who would be affected by (a) a decision to fire the sales
manager; and (b) a decision to tell the employee the manager is valuable, and she should
figure out how to handle the situation herself?
Answer: Responses should indicate a consideration as to how both sides’ rights may be
impacted, while also considering the legal and publicity ramifications of either action.
2. What duties does the HR department receiving this complaint have to (a) the sales
associate; (b) the sales manager; (c) the company that employs them?
Answer: In today’s age, instructors should anticipate this to be a hotly debated topic in
the classroom. Students answers should be respectful in considering both parties and how
the process should play itself out. In addition, decisions must incorporate the business
decisions of maintaining profitability. Refer back to the section on reputation of the
business in creating a positive culture.
Answer: The sort of change described in the question above would most likely affect, to
some degree, all nine of the functions of human resource management. The analysis and
design of work would need to be considered in a decidedly different manner than it was
01-6
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
before the newly implemented automated process, as the “job” itself would be changed
under the new system. Recruitment and selection as well as training and development
would require adjustment to secure those individuals with the necessary skills,
knowledge, and abilities to perform at expected levels under the new system.
Performance management, the process of ensuring employees’ activities and outputs
match the organization’s goals, would need reevaluation due to the changes created by
the new process. Compensation would require adjustment because of the changes caused
by the automation. Employee relations and human resource planning to support the
organizational strategy would require adjustment to bring harmony and balance back into
the workplace as individuals are noted to fear and resist new changes.
Human resource management can help the organization successfully carry out this
change by combining its knowledge of human behavior with performance management
tools in order to assist the organization in constructively managing the change process.
3. What competencies are important for success in human resource management? Which of
these competencies are already strengths of yours? Which would you like to develop?
(LO 1-3)
The student responses will vary as to which skills are their current strengths and which
skills they would like to develop further.
Answer: As the relationship between various HRM practices and the productivity and
performance of employees has been recognized, line managers have strong reasons to
become involved in the development and implementation of HRM practices. The
information from line managers is critical to determine needed and appropriate policies
and practices that will reinforce the strategic and operational needs of the organization.
For instance, if quality needs improvement, then it is critical that incentive/compensation
practices be developed to reward quality improvement rather than volume production.
01-7
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
5. If you were to start a business, what aspects of human resource management would you
want to entrust to specialists? Why? (LO 1-3)
Answer: Human resource specialists most often possess certain areas of expertise, such
as recruitment, training, and labor relations. Human resource generalists usually perform
the full range of HRM activities, such as recruitment, training, compensation, and
employee relations. The cost difference associated with hiring a specialist or a generalist
would need to be considered, as this is a newly established company. A full picture of
organizational size, objectives, financial standing, as well as organizational need would
need to be examined prior to selecting either a specialist or a generalist to guide the HR
process.
The responses provided by the students will vary depending upon their personal
viewpoints. However, each response provided should discuss rationales for why such a
decision was made.
6. Why do all managers and supervisors need knowledge and skills related to human
resource management? (LO 1-4)
7. Federal law requires that employers not discriminate based on a person’s race, sex,
national origin, or age over 40. Is this also an ethical requirement? A competitive
requirement? Explain. (LO 1-5)
Answer: Ethics refers to the fundamental principles of right and wrong. Ethical behavior
is behavior that is consistent with those principles. It is imperative for organizations to
adhere to current laws and regulations. This is indicative of ethical organizational
behavior. The way an organization conducts its business can affect the way in which
others such as customers, government agencies, and vendors perceive that organization.
While operating ethically is not a competitive requirement, remember that individuals
most often prefer to deal with organizations they feel they can trust. So in essence,
operating in an ethical/unethical manner may greatly impact an organization’s
competitiveness.
8. When a restaurant employee slipped on spilled soup and fell, requiring the evening off to
recover, the owner realized that workplace safety was an issue to which she had not
devoted much time. A friend warned the owner that if she started creating a lot of safety
rules and procedures, she would lose her focus on customers and might jeopardize the
future of the restaurant. The safety problem is beginning to feel like an ethical dilemma.
01-8
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
Suggest some ways the restaurant owner might address this dilemma. What aspects of
human resource management are involved? (LO 1-5)
Answer: Safety for workers as well as for customers is vital for every organization
regardless of its size. Accidents can prove to be an exorbitant cost for businesses. The
restaurant owner may address this dilemma by gaining knowledge on the value of safety
training. By viewing implementation of safety training as an enhancement, the owner
may conquer any of her fears.
In actuality, all nine areas of human resource management functions could potentially be
involved in or affected by the creation of a safety-training program. Of course, the
training and development function would sustain an immediate and more recognized
effect.
9. A friend hears you are taking this course and mentions an interest in an HRM career.
Based on this chapter’s description, what advice would you give your friend? (LO 1-6)
Answer: Individual students will provide a wide variety of responses to this topic.
Answers should represent an understanding of each content area in this chapter.
Taking Responsibility
Why Good Things Happen at Costco
1. In what ways does Costco meet the criteria for a "sustainable" organization?
Answer: The company clearly cares about a workforce that is engaged and retained. This
adds to their sustainability because they do not have to spend as much on recruitment
costs. They have employees who feel valued and that translates into productivity and
customer satisfaction.
2. What would you describe as Costco’s basic strategy as a retailer? How do its human
resource practices support that strategy?
Answer: Their basic strategy is to be a low-cost provider. They keep their HR costs low
by having less turnover and lower residual training costs, which is tied to the low
turnover, even though their pay rates are competitive. They also have higher productivity
so they are getting a great ROI for their higher hourly wage and benefits.
Managing Talent
Old Navy’s Talent Strategy Fills in Some Gaps
1. In your own words, briefly summarize the business problem facing The Gap and the
effectiveness of This Way Ahead as a solution to the problem.
01-9
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
Answer: Students answers should focus on the skill deficits facing many of the workers
that would typically find jobs or start careers in the retail industry. TWA is meant to
provide incentives on a number of fronts. Not only is Old Navy creating a demand to
work at their stores, but they are also investing in workers who are more enthusiastic and
have the potential to grow inside of Old Navy.
2. Suggest one or two ways Old Navy’s HR department could use data to measure the
success of This Way Ahead in providing a source of talent. That is, what measure would
indicate success?
HR in Small Business
Network Is the Key to HRM at 1Collision
Answer: Students may identify the HR expertise as the recruitment support, and the
evaluation regarding training requirements.
2. How might HRM support from the 1Collision Network make an auto body shop more
competitive than if it relied on the shop manager to handle human resource management?
In other words, how might this support contribute to business success?
Answer: Responses may vary, but should identify the ability to gain HRM expertise at a
relatively lower time and money cost than if the shop manager just handled all the HRM
aspects.
01-10
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
HRM Practices
Learning Objective: 01-03 Summarize the types of competencies needed for human resource
management.
Activity Summary: Today is it not enough for an HR professional to know only how to perform
tasks specific to human resources management. HR professionals must be proficient in the nine
categories of HR success competencies clustered into four areas: technical, interpersonal,
business, and leadership.
Follow-Up Activity: This matching exercise plays a more foundational role in a student’s ability
to understand the role of HR in the current landscape. Ask students to complete this worksheet
when class begins and then have them retake it at the end of the class meeting (the same could be
done in an online environment). Use the results to guide your teaching to the needs/weaknesses
of your students on a real-time basis, which will increase the chances of retention.
01-12
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Fundamentals of Human Resource Management, 8e Instructor’s Manual
Classroom Exercises
Students may benefit from exercises that illustrate the concepts of the chapter. Use these along
with CONNECT activities.
Students may be asked to discuss and identify HRM’s role within organizations. Review
and Discussion questions #5 may be used to begin the discussion. Then instructors may
ask students to respond to the Taking Responsibility question #2. While responding to
question #2, the instructor may ask students to reflect on their responses to the Review
and Discussion question and ask whether their initial responses have now changed.
Instructors may facilitate a discussion for students to discuss the competencies necessary
for strong managers. Review and Discussion questions #3 and #4 may be asked to begin
the discussion. Then, Review and Discussion question #6 may be asked as a follow-up,
with students then reflecting on their responses to questions #3 and #4.
Instructors may wish to have students identify components in Chapter 1 within both the
Society for Human Resource Management Body of Competency & Knowledge and the
Human Resource Certification Institute’s A Guide to the HR Body of Knowledge.
Discussion could be focused on how these chapter concepts are important to the
development of their careers and potential certification.
5. Vignette Discussions
Any of the vignettes (see above) may be employed for classroom discussion. Students
could be asked to respond as individuals or placed into groups for discussion. Individuals
and/or groups may then be asked to defend their responses and rationale when comparing
and contrasting other responses.
01-13
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LETTER ML.
To Mr. S――.
G. W.
LETTER MLI.
To Mr. P――.
G. W.
LETTER MLII.
To Mr. S.――.
H ERE our Lord brought me two days ago, and last night I had an
opportunity of preaching on his dying, living, ascending, and
interceding love, to a large and attentive auditory. Next week I purpose
going to Philadelphia, and then shall come back again here in my way
to Boston. Whether I shall then return to Bethesda, or embark for
England, is uncertain.—I fear matters will not be settled at the orphan-
house, unless I go once more; I have put some upon their trial, and
shall want to see how they behave. During my passage from Charles-
Town, I left a few lines for you; I thought to have written an account of
Bethesda for the press, but could by no means get freedom. God’s
time is the best. I owe for three of the negroes who were lately bought,
but hope to be enabled to pay for them at my return from the
northward. My God can, and will supply all my wants, according to his
riches in Jesus. Glory be to his great name, he hath now taught me a
little to be alone. His presence keeps me company, and I find it sweet
to run about for him. I find the door all along the continent is as open
as ever, and the way seems clearing up for the neighbouring islands.
What a pity is it, that we can only be at one place at once, for the ever-
loving, ever-lovely Jesus. Had I a good private hand, I could send you
the account of my family, &c. but perhaps I may deliver it to you
myself. Lord Jesus, direct my goings in thy way! I owe you much, yea
very much love; but a pepper-corn of acknowledgment, and my poor
prayers, is all the payment that I fear will be made by, my very dear
Sir,
G. W.
LETTER MLIII.
To Mr. G――.
S HALL we once more see each other in the flesh? I hope so.—To-
morrow, God willing, I preach at Newark; on Wednesday, two in
the afternoon, at New-Brunswick; and hope to reach Trent-Town that
night. Could you not meet me there quietly, that we might spend one
evening together? You must bring a chair;—I have no horse, and will
then once more venture your throwing me down. Mr. V―― passes me
from hence to Brunswick, and Mr. S―― to Trent-Town. If you cannot
come, I will get Mr. S―― to carry me on till we meet you. O that the
Lord Jesus may smile on my feeble labours. Here I trust he hath
given us a blessing. Yesterday I preached thrice: this morning I feel it.
Welcome weariness for Jesus! O how little can I do for him! I blush
and am confounded. Pray heartily for me; and if business will permit,
come away to, my very dear friend,
G. W.
LETTER MLIV.
To Mr. R――.
I ONCE thought to write you a long letter, but it pleased God to cut off
my strength in my journey. Yesterday I was taken with a violent
cholera morbus, and hoped ere now to have been where the
inhabitants shall no more say, “I am sick.” But I am brought back
again. May it be in order to bring some more precious souls to the
ever-blessed Jesus! This is all my desire. O that God should ever
make use of such a worthless creature as I am! But his grace is free,
he yet blesses me, and rather more than ever. My poor labours, seem
to be owned here, as well as at New-York. I received the sacrament at
church on Sunday, and have preached in the academy; but I find Mr.
Tennent’s house abundantly more commodious. I fear it will be
impossible for me to come your way. This is the believer’s comfort, all
God’s people shall meet in heaven. There I hope to see you and
yours. Accept hearty love, and fail not to pray for, my dear Mr. R――,
G. W.
LETTER MLV.
To Mr. V――.
G. W.
LETTER MLVI.
To Mr. E――.
I HOPE this will find you fairly thrust out into the highways and
hedges, and under a divine commission to compel many poor
sinners to come in. Fear not. Jesus will take care of body and soul.
Was you on this side the water, you would find work enough. Here’s a
glorious range in the American woods. It is pleasant hunting for
sinners. Thousands flock daily to hear the word preached. Let us pray
for each other. When we meet, we may talk more together. In the
mean while, I recommend you to the unerring guidance and protection
of the great Shepherd and Bishop of souls, as being, for his great
name’s sake, my dear friend,
G. W.
LETTER MLVII.
To Mrs. S――.
I AM much, yea very much indebted to you for your works of faith, and
the labours which, I believe, have proceeded from unfeigned love
to the ever-loving and ever-lovely Jesus. Put all to his account. You
shall be rewarded at the resurrection of the just: then shall the
righteous shine forth like the sun, O happy, happy time! Lord Jesus,
hasten it! May the blessed Spirit prepare us to meet him! Methinks I
hear you say, “I will not lose a moment.” The Lord strengthen you in
this and every holy resolution! You must pray that I may not flag in the
latter stages of my road. Blessed be God, we had good seasons
between Philadelphia and New-York. In the New-Jerusalem more
glorious seasons await us yet. At present I can no more. Be pleased to
remember me in the kindest manner to all, and believe me to be, dear
Mr. S――,
G. W.
LETTER MLVIII.
New-York, September 2, 1754.
My dear Doctor,
Yours, &c.
G. W.
LETTER MLIX.
To Mr. S――.
G. W.
LETTER MLX.
To Lady H――n.
Elizabeth-Town (New-Jersey),
September 30, 1754.
Ever-honoured Madam,
G. W.
LETTER MLXI.
To Mr. Z――.
Elizabeth-Town (New-Jersey),
September 30, 1754.
G. W.
LETTER MLXII.
To Mr. H――.
I T hath given me concern, that I have not been able to write one
letter to Georgia, since my arrival at New-York. But it was
impracticable. Sickness, travelling, and preaching prevented me.
However, I must snatch a few minutes now. They leave me at
Boston, where as well as in other places, the word hath run and
been glorified, and people rather more eager to hear than ever.
Lord, what am I? O that I could sink into nothing before thee! After
staying a short time, I purpose, God willing, to go through
Connecticut to New-York, and so on by land to Georgia. Blessed be
God, that a Governor is at length nominated. I wish you joy of your
new honour, which I find, by this week’s post, is conferred upon you.
May the King of kings enable you to discharge your trust, as
becomes a good patriot, subject, and christian! The Lord help us to
look to the rock whence we have been hewn. I wish I knew when the
Governor intends being at Georgia, I would willingly be there to pay
my respects to him. But this must be left to divine Providence. If we
acknowledge God in all our ways, he hath promised to direct our
paths. O my dear old friend and first fellow-traveller, my heart is
engaged for your temporal and eternal welfare. You have now, I
think, a call to retire from business, and to give up your time to the
public. May the Lord of all lords direct, assist, and bless you and
yours more and more. I hope Mrs. H―― is well: I have much to say
when we meet. God deals most bountifully with me. Enemies are
made to be at peace, and friends are every where hearty.
Remember me in the kindest manner to all with you, and continue to
pray for
G. W.
LETTER MLXIII.
To Mr. V――.
G. W.
LETTER MLXIV.
To Dr. S――.
Yours, &c.
G. W.
LETTER MLXV.
To Mr. S――.
A BOUT a month ago I wrote you a few lines from the New-
Jersies. Since that I am advanced about three hundred miles
further northward. But what have I seen? Dagon falling every where
before the ark; enemies silenced, or made to own the finger of God;
and the friends of Jesus triumphing in his glorious conquest. At
Boston a most lovely scene hath opened. In the morning before
seven o’clock, though the meeting-houses will hold about four
thousand, yet many were obliged to go away, and I was helped in
through the window. The prospect is most promising indeed. In the
country a like scene opens; I am enabled to preach always twice,
and sometimes thrice a day. Thousands flock to hear, and Jesus
manifests forth his glory. I know you will rejoice, and join in crying
Grace! grace! I am now come to the end of my northward line, and in
a day or two purpose to turn back, in order to preach all the way to
Georgia. It is about a sixteen hundred miles journey. Jesus is able to
carry me through. Into his almighty and all-gracious hands I
commend my spirit. I hope to write to you in the way. Gladly would I
embark now for England, but I shall leave my American business but
half done, if I come over now. Lord, help me! How little can I do for
thee! And the little I can do, alas! with what a mixture of corruption
and infirmities is it attended. Behold I am vile. Increase my
obligations, my very dear Sir, by continuing to pray for
G. W.
LETTER MLXVI.
To Mr. S――.
G. W.
LETTER MLXVII.
To Mr. S――.
Y ESTERDAY as I was riding along, I felt a love for you, which only
friends experience, and was determined to write to you
immediately. In the evening my faithful Gaius Mr. S―― brought your
kind letter, which I now take the first opportunity of answering. But
what shall I say? What you have heard is more than true. A more
effectual door I never saw opened, than lately at Boston, and indeed
in every place where I have been in New-England; not a hundredth
part can well be told you. With great difficulty I am got to this place,
where people, as I am informed, are athirst to hear the word of God.
I shall therefore stay, God willing, till Monday, and then set forward
to Connecticut in my way to New-York, which I hope to reach in
about a fortnight. O that you may see me grown in grace, and
humbled under a sense of those amazing mercies which I have
received during this expedition! It seems to me to be the most
important one I was ever employed in. Much, yea very much have I
to tell you when we meet. I wish for the season, and entreat you in
the mean while not to forget me at his throne, who alone can uphold
me with his right hand. O what a friend is Jesus! A friend that sticks
closer than a brother. He is indeed the pilgrim’s stay and staff; few
choose to try him in such a station. This be my happy lot! I write this
at Mr. C――’s who hath lately buried his wife. What a changing
world! Thanks be to God for an unchangeable Christ! To his most
tender and never-failing mercy, do I most earnestly commend both
you and yours, and hoping ere long to see you, and rejoice together
in our common Lord, I subscribe myself, very dear Mr. S――,
Yours, &c.
G. W.
LETTER MLXVIII.
To the Reverend Mr. G――.
Surely your turn and mine will come ere long. In the mean while,
may I be doing something for my God! This shews you where I am
at present, going towards Georgia from Boston, where my reception
hath been far superior to that fourteen years ago. In that and other
places in New-England, I have been enabled to preach near a
hundred times since the beginning of October, and thanks be to
God, we scarce had so much as one dry meeting. Not a hundredth
part can be told you. In Philadelphia, New-Jersies, and at New-York
also, the great Redeemer caused his word to run and be glorified. I
am now returning through those and the other Southward provinces
again, in my way to Georgia, where I expect to see our new
Governor. Blessed be God, Bethesda is in growing circumstances,
and, I trust, will more and more answer the end of its institution. I
was exceedingly delighted at New-Jersey commencement. Surely
that college is of God. The worthy president (Mr. Burr) intends to
correspond with you. O that I could do it oftener: but it is
impracticable. Travelling, and preaching always twice, and frequently
thrice, engrosseth almost all my time. However, neither you nor any
of my dear Glasgow friends, are forgotten by me. No, no: they are
engraven upon the very tables of my heart. O that the Lord of all
lords, whose mercy endureth for ever, may give you hearts to
remember poor sinful, ill, and hell-deserving me! Fain would I
continue a pilgrim for life.
G. W.
LETTER MLXIX.
To Mrs. C――.
Dear Madam,
I HAVE just now taken leave of the northern provinces, where I have
been travelling and preaching for near these five months. I
suppose in all, I may have rode near two thousand miles, and
preached about two hundred and thirty times; but to how many
thousand souls cannot well be told. O what days of the Son of man
have I seen! God be merciful to me an ungrateful sinner! I am now
forty years of age, and would business permit, would gladly spend
the day in retirement and deep humiliation before that Jesus for
whom I have done so little, notwithstanding he hath done and
suffered so much for me. Well! to-morrow, O blessed Jesus, through
thy divine assistance, will I begin, and travel for thee again! Lord, is
the call to Virginia? Who knows but an infinitely condescending God
may improve me there! About February I hope to reach Georgia, and
at Spring to embark for England. There, dear Madam, I expect to see
you once more in this land of the dying. If not, ere long I shall meet
you in the land of the living indeed, and thank you before men and
angels, for all favours conferred on, Madam,
G. W.
LETTER MLXX.