Airtel Digital TV DTH FAQs
Airtel Digital TV DTH FAQs
Hardware
- Universal remote for the 1st time in India i.e. One remote for STB and Remote
- MPEG 4 based DVB S2 technology with the highest STB memory in India for faster and
better interactive applications
- Designer looks that matches the latest TV models
- Low battery indicator for the 1st time in India
Software
- Easy to Use Electronic Program Guide (user interface)
o Multi lingual i.e. English & Hindi
o Account balance indicator
o Parental Control by rating and program
o Reminders and search
o Watch the channel while surfing the programme guide
o When you switch on the STB, it will start on the last viewed channel
Great content
o World space Radio – 1st time ever in India
o 7 Pay per view channels, 3 – Bollywood, 2 Regional and 1 English and 1 Short
documentary channel
o 6 games refreshes periodically every 6 weeks
o 9 interactive applications ( 5 first time in India – marked bold)
8 screen customized news – iNews
2 / 4 screen cricket and sports – iSports
Fun learning for kids – iLearn
Book cinema tickets to movie shows – iMatinee
Daily horoscope and Panchang details –iAstro
Browse and book travel packages- iTravel
Shop on TV for your favorite brands- iShop
Get your city’s information – iCity
Update yourself on latest stock news –Widgets
Unmatched Service
o 20% larger dish for rain fall effected areas with Auto Level Control enabled
satellite for better reception in high rainfall areas
o Multiple recharge options – Paper, Internet, Call Center
o 24 x 7 , 8 language customer care
o 800 strong company trained, professional service engineers
Pricing
o Completive and will give flexibility to the consumers
Happy viewing and welcome to the magical world of entertainment with Airtel digital TV!
Page 1 of 8
Version : 1.1
Offer, Tariffs
Entry Offers
No of
Custom Free Pack Effectiv
er Pays Package Month Price No of e Price
( One along s per Channel to
Offer Valid Time ) with this Viewin Month s in the Custom
In Rs offer g Rs package er Rs
A Discount of Rs. 500 will be given on the total price for e.g if Offer price is Rs. 2500 then
Rs. 500 Discount will be given .
Customer has to pay the complete amount initially Rs. 500 credit will be passed in customer
account .
The Base package will be same as on first STB the charge for which is flat Rs. 99 inclusive
of all taxes . However all Top up’s will be charged as per standard rate.
Page 2 of 8
Version : 1.1
• All Top up’s can be taken with any of the base pack except south plus top up which is
not applicable with 3 south base packages
• Neo Plus Top up & Zee , Ten Sports channels can be taken only with 6 months
commitment i.e (Customer has to pay for 6 months upfront)
World
End Price To Total No of Linear Space
Package Price Consumer Channels Channels Radio Interactive
Value 99 65 50 10 5
Economy 199 100 81 10 9
Mega 249 113 94 10 9
Ultra 424 136 116 10 10
South Value 99 79 64 10 5
South Economy 249 119 100 10 9
South Ultra 424 144 124 10 10
Top up's 0
Hindi Plus 49 8 8 0 0
English News Plus 35 4 4 0 0
Hindi News Plus 15 2 2 0 0
Life Style Plus 15 2 2 0 0
Kids Plus 25 2 2 0 0
ESPN Plus 45 4 3 0 1
South Plus 75 22 22 0 0
Neo Plus 30 3 2 0 1
Cine Plus 35 4 4 0 0
East Plus 30 5 5 0 0
West Plus 35 5 5 0 0
Ten Sports 15 1 1 0 0
Zee Sports 15 1 1 0 0
Page 3 of 8
Version : 1.1
Note : For J&K customers the package price would not attract service tax under the existing
rules
Page 4 of 8
Version : 1.1
FAQs
Que – How do I initiate the process for getting the Airtel DTH connection?
Ans – First of all please confirm that the installation address is in one of the 62 cities of
Launch. If yes, visit your nearest retailer, purchase the activation kit & get started.
Que – What are the various options for getting the Airtel DTH connection ?
Ans – Retailers, Airtel relationship Centres, website – www.airtel.in/digitaltv.
Que – Do I need to pay anything more such as Installation expenses etc. apart from the
initial payment?
Ans – No. The initial payment covers installation and activation charges.
Que – Do I need to carry the Set Top Box ( IDU ) and the Dish (ODU) myself?
Ans – The Set Top Box ( IDU ) will be handed over to you at the Retail counters
along with activation kit containing the activation voucher . The Dish ( ODU ) will be
brought by the Installation Team at the time of Installation visit.
Que – How much time will the Installation Team take to install after they have reached
my residence ?
Ans – About 90 to 120 minutes (which includes appr. 15 minutes of the
demonstration)
Page 5 of 8
Version : 1.1
Que – When will my top-up get activated ?
Ans – Almost immediately after you make the request at call centre.
Que – I already have an existing STB (non-Airtel).Can I use it to connect to Airtel DTH ?
Ans – No this is not possible.
Page 6 of 8
Version : 1.1
Ques - If I am migrating from South states to North or Vice versa while I am in entry offer
can I still enjoy the same entry offer?
Ans – Yes , we are an all India service which you can enjoy anywhere in the country.
Ques - What is the SLA for activation/deactivation of Genre and A-LA-Carte top ups?
Ans -Immediately
Ques - How many connections (without discount) can be taken with one dish under one roof
(residence)?
Ans -Upto 4 connections
Ques - Is there a limit on the amount of cable that need to be used? If yes, will the customer
have to pay some money to the Installation Engineer?
Ans -Upto 20 meters is the standard length of wiring that is given free with each
installation. In case the cable to be used exceeds 20 meters it has to be paid
separately.
Page 7 of 8
Version : 1.1
Ques – What PPV channels do you have?
Ans – There are 3 Hindi channels, 2 Regional channels and 1 English channel
Refer to PPV FAQs sheet circulated separately for other details on titles running now,
prices, types of tickets etc.
Ques – What packages will you have at the time my free subscription period ends?
Ans – We currently have 7 packages – 4 for the north, 3 for the south. You can
choose any of the packages that would be available at the time your free
subscription period ends
Page 8 of 8
Version : 1.1