Professional Documents
Culture Documents
Foundations of Strategic Marketing Management: Vidhya Srinivas
Foundations of Strategic Marketing Management: Vidhya Srinivas
Vidhya Srinivas
Business Definition
By defining a business from a customer or market perspectivean organization is appropriately viewed as: a customer - satisfying endeavor not a product-producing or service delivery enterprise.
Business Mission
Underscores the scope of an organizations operations apparent in its business definition Reflects managements vision of what the organization seeks to do. Most statements describe: the organizations purpose customers, products/services, markets, philosophy, and technology
Business Goals
Goals or objectives convert the organizations mission into tangible actions and results that are to be achieved, often within a specified time frame Three major categories of goals: 1. Production 2. Financial 3. Marketing
GOALS
Production Goals Apply to the use of manufacturing and service capacity and to product and service quality Financial Goals Focus on return on investment, return on sales, profit, cash flow, and shareholder wealth. Marketing Goals market share marketing productivity sales volume profit customer satisfaction customer value creation