Professional Documents
Culture Documents
Business Communication Session
Business Communication Session
Communication
Its a two way process of exchanging ideas or information.
Business communication is a process of transmitting information and thoughts between various parts of an organization and also to people outside the organization such as customers, investors, suppliers etc. The main function of the business communication is to convey your message or thoughts effectively to the reader.
Verbal
Written (letters, reports, e-mails, memos etc)
Oral (Presentations, Speech etc)
Non- Verbal
Body Language Appearance Silence, Time and Space
Components of communication
Context Sender-Encoder Message Medium Receiver-decoder Feedback
Non-verbal Communication
How Appearance Communicate s How Body Language Communicates How Silence, Time and Space Communicate
Chinese originated the history of written communication through bureaucratic structure writings
Communication was foundation of learning
All these activities need interaction between human being, which indeed is communication.
Image a human body without having blood in it . So communication or interaction in necessary within and outside the organization.
Downward Communication
Organization
Internal Communication
Upward Communication
Horizontal Communication
External Stimuli
Letter, memo, note, e-mail, fax, phone call, sms, meeting, causal conversation.
Internal Stimuli
Attitudes, opinions, emotions, past experience, likes n dislikes, education, job status, confidence influence the way you communicate. Most importantly ability to analyze your receiver's culture, viewpoint, needs. Skills, status, mental ability, experience and expectations.
Sender
When you send a message your are sender or encoder. As a sender-encoder, use symbols and word that expresses your message and create desired response.
Message
The crux of communication. 7Cc While designing your message/body you must consider your recipient and other information that should be included.
Medium
The way you use to communicates messages. (Written + Oral)
Inside your organization (memo, reports, bulletins, job descriptions, posters, notes, employees manual, electronic bulletin board, grape vine etc.) Outside your organization (letters, reports, proposal, telegrams, cable grams, mailgrams, faxes, post card, contracts, ads, brochures, catalogues, news, release, face to face meeting, telephonic conversation, presentations, video conferencing, television etc.)
Receiver/De-coder
The message receiver is your reader or listener.
Feed Back
Desired or Undesired response to the message by receiver
Perception of Reality
Abstracting
When you select some facts and omit other, you are abstracting,. Highlight of T20 match. Slanted statements used by news reporter.
Inferences
Conclusion drawn from evidences. An employee is staggering. In office from past week.
Work load
Dad ki jhirkein Biwi se larai
Body Language
Facial Expressions
Time
Space
18 inches in USA Commercial banks training programs
Special Thanks By: Ghulam Hasnain BBA Hons Government College University Faisalabad [email protected] www.facebook.com/hasnain1991