Professional Documents
Culture Documents
Chapter 3 - Attitudes and Job Satisfaction
Chapter 3 - Attitudes and Job Satisfaction
Job Satisfaction
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Agenda
Contrast the three components of an
attitude.
Summarize the relationship between
attitudes and behavior.
Compare and contrast the major job
attitudes.
Define job satisfaction and show how we
can measure it.
Summarize the main causes of job
satisfaction.
Identify four employee responses to
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Relationship
Between Attitudes and
Behavior
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Relationship
Between Attitudes and
Behavior
Moderating Variables:
Mitigating Variables
Attitude
predict
s
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Job Satisfaction
and How It Can Be Measured
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Job Satisfaction
A positive feeling about a job resulting
from an evaluation of its characteristics.
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Employee
Responses to Dissatisfaction
More specific outcomes of job satisfaction include:
Job Satisfaction and Job Performance
Happy workers are more likely to be productive
workers.
Job Satisfaction and OCB
People who are more satisfied with their jobs are more
likely to engage in OCB.
Job Satisfaction and Customer Satisfaction
Satisfied employees increase customer satisfaction
and loyalty.
Job Satisfaction and Absenteeism
There is a consistent negative relationship between
satisfaction and absenteeism, but it is moderate to
weak.
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Employee
Responses to Dissatisfaction
Job Satisfaction and Turnover
A pattern of lowered job satisfaction is a predictor
of possible intent to leave.
Job Satisfaction and Workplace Deviance
If employees dont like their work environment,
theyll respond somehow.
Managers Often Dont Get It
Many managers are unconcerned about employee
job satisfaction.
Others overestimate how satisfied employees are
with their jobs, so they dont think theres a
problem when there is one.
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