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Question mark

Cash cow

Dog

High

Star

Low

Market growth rate

BCG Growth-Share Matrix

High

Low

Relative market share


2006 Pearson Education, Inc.
Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Developing Growth Strategies

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Diversification Growth
Concentric diversification strategy
Horizontal diversification strategy
Conglomerate diversification strategy

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Integrative Growth
Backward integration (acquiring a supplier)
Forward integration (acquiring distributor of
your product)
Horizontal integration (acquiring a competitor)

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Business Strategy Planning


Business Mission
SWOT Analysis
Strengths, Weaknesses, Opportunities,
Threats

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Business Strategy Planning


Internal Environment Analysis
(Strengths and Weaknesses Analysis)

External Environmental Analysis


(Opportunities and Threats Analysis)

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Business Strategy Planning


Goal Formulation
Arrange from most to least important
State quantitatively
Measurable and realistic
Consistent

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Business Strategy Planning


Strategy Formulation
Strategies are the paths to goals
3 generic types
Overall cost leadership
Differentiation
Focus
2006 Pearson Education, Inc.
Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Business Strategy Planning


Strategic Alliances cooperative
agreements between organizations that
allow them to benefit from each others
strengths
What are some strategic alliances in the
hospitality and tourism industry?
2006 Pearson Education, Inc.
Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Business Strategy Planning


Program formulation
Formulate programs that support the strategy

Implementation
To implement strategy, required resources and
employee buy-in are necessary

Feedback and Control


Track results and monitor new developments
2006 Pearson Education, Inc.
Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Business Strategy Planning


Unique Challenges of the hotel industry
complicate the process of strategic planning
Major chains commonly do not own all
properties that they manage
Owners of hotel-resorts often show little
interest or knowledge of their property (egocapital concept)
Professional managers often are not trained in
strategic planning
Global strategic alliances may further
complicate the planning process
2006 Pearson Education, Inc.
Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Best Practices
Howard Schultz brings the European
coffee experience to America via
Starbucks
Focus on growth, new products, new
retail channels to stave off competition

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Best Practices in Strategic


Planning
What did they do?

The Inn on Biltmore Estates


Tricon Global Restaurants (Yum Brands)
Jack in the Box
The Las Vegas Hilton
Hyatt Hotels
Boston Greater Convention and Visitors Bureau

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Key Terms
Ansoff productmarket expansion grid
Backward integration
Competencies scope
Concentric diversification strategy

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Key Terms
Conglomerate diversification strategy
Corporate mission statement
Forward integration
Geographic scope

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Key Terms
Growthshare matrix
Horizontal diversification strategy
Horizontal integration
Industry scope

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Key Terms
Macroenvironmental forces
Microenvironmental forces
Marketing opportunity
Market-oriented strategic planning

2006 Pearson Education, Inc.


Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

Key Terms
Market-segment scope
Products and applications
Strategic alliances
Strategic business units (SBUs)
Vertical scope
2006 Pearson Education, Inc.
Upper Saddle River, NJ 07458

Marketing for Hospitality and Tourism, 4th edition


Kotler, Bowen, and Makens

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