Emails and Memorandums
Emails and Memorandums
Characteristics
To, From, Date, Subject, Headings.
Single Topic.
Conversational tone.
Conciseness.
Graphic Highlighting.
With letters
With numerals
Bullets
Italics
Effective Emails
Getting Started
Compose offline.
Get the address right.
Avoid misleading subject lines.
Content, Tone and Correctness
Be concise.
Do not send anything you would not want published.
Do not use e-mail to avoid contact.
Never respond when you are angry.
Care about Correctness.
Resist humor.
Replying to E-Mail
Revise the subject line if the topic
changes.
Scan all messages in your inbox before
replying..
Double check before sending.
Memorandum
It is derived from Latin word meaning
memory.