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  • Software As A Service: Choosing The Right Saas Solution Provider

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    This document discusses key considerations for choosing a Software as a Service (SaaS) solution provider. It outlines benefits of SaaS such as saving time and money while focusing on business improvement. Concerns around security, availability and data control are also addressed. The document emphasizes the importance of evaluating a provider's service level agreements, security practices, customization capabilities and other factors to ensure business needs are met. Choosing the right SaaS partner is important for availability, security of valuable data, business continuity and cost optimization.

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    Software as a Service

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    This document discusses key considerations for choosing a Software as a Service (SaaS) solution provider. It outlines benefits of SaaS such as saving time and money while focusing on business improvement. Concerns around security, availability and data control are also addressed. The document emphasizes the importance of evaluating a provider's service level agreements, security practices, customization capabilities and other factors to ensure business needs are met. Choosing the right SaaS partner is important for availability, security of valuable data, business continuity and cost optimization.

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    35 views14 pages

    Software As A Service: Choosing The Right Saas Solution Provider

    Uploaded by

    Mohd Shaiful
    This document discusses key considerations for choosing a Software as a Service (SaaS) solution provider. It outlines benefits of SaaS such as saving time and money while focusing on business improvement. Concerns around security, availability and data control are also addressed. The document emphasizes the importance of evaluating a provider's service level agreements, security practices, customization capabilities and other factors to ensure business needs are met. Choosing the right SaaS partner is important for availability, security of valuable data, business continuity and cost optimization.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 14

    Software as a Service

    Choosing the right SaaS solution provider

    ITT730 Knowledge Sharing

    Rosyadi Md Yaakub
    2010633486

    Mohamed Shaiful Borhan


    2010217678
    Just to recap quickly…

    Key benefits of SaaS:


    1. Save time & money
    2. Lets you focus on improving your business
    3. Gain immediate access to updates
    4. Join a community of interest

    Concerns of SaaS:
    5. Security and privacy
    6. Availability of service
    7. Control over data
    • How often backup is done?
    • How can I retrieve my data? (API/export feature)

    2
    So what it’s all about…

    REQUIRES HIGH
    TECHNOLOGY NEEDS

    I CAN’T
    AFFORD IT!

    3
    Importance of choosing the right SaaS Provider

    • Availability of the applications


    • Security of your valuable data; including
    access and retrievals of data
    • Business continuity
    • Save cost by not under or over estimating SaaS
    needs.

    4
    Key Considerations

    • Service-Level Agreements (SLA)


    • Security
    • Customization Capabilities
    • Other Contributing Factors

    5
    Service-Level Agreements (SLA)

    • What level of uptime will a remote host


    guarantee?
    • What level of performance can be
    expected?
    • How quickly will it respond to a
    problem?
    • Is there any “hidden” vendor Lock-In?

    6
    Service-Level Agreements (SLA)

    Excerpt of SLA for Amazon S3.

    “AWS will use commercially reasonable efforts to


    make Amazon S3 available with a Monthly
    Uptime Percentage of at least 99.9% during any
    monthly billing cycle (the “Service
    Commitment”). In the event Amazon S3 does not
    meet the Service Commitment, you will be
    eligible to receive a Service Credit as described
    below.”

    7
    SaaS Security

    Three domains in SaaS security:


    • Physical – location, people, disaster
    recovery
    • Network – firewall, IDS, audit trail,
    encryption
    • Application – SSL, compliance to PCI
    DSS

    8
    SaaS Security

    • Is my data secure?
    • What physical security measures are in
    the data center?
    • Do you have a disaster recovery plan if
    your data center becomes unavailable?
    • What do you back up and how often?
    How long do you keep backups? Do you
    store backups off-site?

    9
    SaaS Security

    Excerpt of data security claims for Amazon


    S3.

    “Designed to provide 99.999999999% durability


    and 99.99% availability of objects over a given
    year.”
    “Designed to sustain the concurrent loss of data in
    two facilities.”
    “Amazon S3 provides further protection via
    Versioning. You can use Versioning to preserve,
    retrieve, and restore every ...”

    10
    Customization Capabilities

    • SaaS solutions niche market are


    small to medium sized businesses
    (SMB) with very simple and
    focused business processes.
    • Standard customization capabilities
    are usually limited to templates and
    custom fields.
    • Plugins and API are added bonus.

    11
    Other Contributing Factors

    • SaaS provider company track


    record
    • Price
    • Ease of use
    • Cost of exit

    12
    Conclusion

    • SaaS business model is here to stay.


    • Key considerations when choosing a SaaS
    solution provider includes but not limited to
    the SLA, security and customization
    capabilities.
    • Majority of the SaaS solutions are meant for
    SMB. Only a handful cater large businesses.
    Look one that fits your needs.

    13
    References

    1. http://www.trumba.com/connect/knowledgecenter/software_as_a_service
    .aspx
    2. http://www.freshbooks.com/blog/2006/08/21/do-not-develop-your-own-
    online-billing-solution/
    3. http://www.gantthead.com/blog/PMO-Setup-T3---Tips-Tools-and-
    Techniques/1333/
    4. http://gigaom.com/2009/02/25/7-questions-to-evaluate-saas/
    5. http://www.salesforce.com/saas/
    6. http://aws.amazon.com/s3/

    14

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