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Nurse Managers' Perspectives On Nurses' Performance in Mentorship Program
Nurse Managers' Perspectives On Nurses' Performance in Mentorship Program
ON NURSES’ PERFORMANCE IN
MENTORSHIP PROGRAM
Khin Thandar Aung
Lecturer
International Islamic University, Malaysia
Researchers
1. Nor Qurratul Ain Binti Jamal
&
Benner’s (1984)
Significance of the study
Mentorship enhances a positive work
culture environment whereby nurses are
more satisfied with their job, increase
employee satisfaction and also improve
nurse retention.
Naillah (2012)
Part B
TOTAL 36
Data Analysis
• Total questions Part B, C and D =31
• Total marks for Part B, C and D =155
• Equal or more than 50% of total marks
assume positive perception.
• Pilot study was conducted on 15 nurse
managers at Pantai Hospital in Batu Pahat.
Ethical Consideration
• Kulliyyah of Nursing Research Committee
(KNRC)
• International Islamic University Malaysia
Research Ethics Committee (IREC).
• Clinical Research Centre (CRC) HTAA
• National Medical Research Register
(NMRR) (online application).
• February to April 2015(Data collection)
3.9
%
19.6%
76.5%
Findings (Part B)
Effective communication
Survey Questions 1 2 3 4 5
N N N N N
(%) (%) (%) (%) (%)
Active listening 0 0 4 32 15
(0.0) (0.0) (7.8) (62.7) (29.4)
Providing constructive feedback 0 1 5 32 13
(0.0) (2.0) (9.8) (62.7) (25.5)
Establishing a relationship based on trust 0 0 6 37 8
(0.0) (0.0) (11.8) (72.5) (15.7)
Identifying and accommodating different 0 0 6 39 6
communication styles (0.0) (0.0) (11.8) (76.5) (11.8)
Able to communicate with nurse colleagues 0 0 2 35 14
(0.0) (0.0) (3.9) (68.6) (27.5)
Able to communicate with physicians 0 1 4 32 14
(0.0) (2.0) (7.8) (62.7) (27.5)
Able to communicate with other health care 0 1 3 34 13
providers (0.0) (2.0) (5.9) (66.7) (25.5)
Able to communicate with patients/clients 0 0 3 30 18
(0.0) (0.0) (5.9) (58.8) (35.3)
Collaborate with other services to optimize 0 0 4 33 14
patient’s health status (0.0) (0.0) (7.8) (64.7) (27.5)
Findings (Part B)
Effective communication
Findings (Part C)
Professional development
Findings (Part D)
Critical thinking
Survey Questions 1 2 3 4 5
N N N N N
(%) (%) (%) (%) (%)
Facilitate process of ethical decision making 0 (0.0) 0 (0.0) 8 (15.7) 32 (62.7) 11 (21.6)
in patient care
Explore new perspectives and provide 0 (0.0) 2 (3.9) 9 (17.6) 31 (60.8) 9 (17.6)
Able to invent a new process/procedure for 0 (0.0) 3 (5.9) 13 (25.5) 25 (49.0) 10 (19.6)
Bringing a new idea into existence 0 (0.0) 4 (7.8) 10 (19.6) 28 (54.9) 9 (17.6)
Able to elaborate each solution/idea and 0 (0.0) 1 (2.0) 13 (25.5) 28 (54.9) 9 (17.6)
developing it further
Findings (Part D)
Critical thinking
Findings (Overall)
Discussion
• In this study, the first objective was to
determine the nurse managers’
perspectives on nurses’ effective
communication.