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  • Check in Out Porter Dialogue

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    Carmilleah Freyjah
    2K views25 pages
    The document appears to be check-in and check-out dialogues between hotel staff and guests. In the check-in dialogue, a valet attendant parks a guest's car, a door person helps with luggage, and a receptionist checks a guest in. Issues arise when the guest's reservation cannot be found. In check-out, the bell staff ensures the guests' departure goes smoothly though one guest had a negative experience waiting for a hotel employee.

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    A presentation about checkin out portee dialogue

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    The document appears to be check-in and check-out dialogues between hotel staff and guests. In the check-in dialogue, a valet attendant parks a guest's car, a door person helps with luggage, and a receptionist checks a guest in. Issues arise when the guest's reservation cannot be found. In check-out, the bell staff ensures the guests' departure goes smoothly though one guest had a negative experience waiting for a hotel employee.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    2K views25 pages

    Check in Out Porter Dialogue

    Uploaded by

    Carmilleah Freyjah
    The document appears to be check-in and check-out dialogues between hotel staff and guests. In the check-in dialogue, a valet attendant parks a guest's car, a door person helps with luggage, and a receptionist checks a guest in. Issues arise when the guest's reservation cannot be found. In check-out, the bell staff ensures the guests' departure goes smoothly though one guest had a negative experience waiting for a hotel employee.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 25

    Check in

    dialogue

    1
    Valet Parking Attendant

    Door Person

    Receptionist
    2
    Valet Parking Attendant (guest with a car)
    Valet Parking Attendant Guest

    Welcome to FCAT HOTEL & Thanks. Be careful, car is


    life.
    RESORT! My pleasure to
    park your car.

    Yes sir/ms. I will personally take …..


    care of it. I will also endorse your
    luggage to the bell service.
    3
    Door Person (guest in a cab)
    Door Person Guest
    Welcome to FCAT HOTEL & RESORT! Can Thank you.
    I help you with your luggage?

    Could you check, if all your luggage are


    complete before we let go of the cab? Well you got it.

    Sir/ms. you have two suitcases but one is


    damaged. What?

    I can repair it for you. This way to the


    Reception. Yes please. I do have several
    appointments. No time for
    other stuffs.
    4
    Receptionist
    Desk clerk Guest
    Welcome to FCAT HOTEL & RESORT! Thank you!
    This way to the Reception.

    Good morning! Welcome to FCAT HOTEL &


    RESORT! Yes good morning! We
    I am ______. will be checking in.
    How may I help you?

    Can I have an ID?


    Here’s my ID.
    One moment please, let me check on it.
    …….
    5
    Desk clerk Guest
    I’m sorry to inform you but I
    can not find your I know I have it but I don’t
    reservations. Do you have know where I put it.
    your confirmation number?

    Alright, since I have your ID, I


    will process a new one. Thank you, but my husband
    wanted to lay down
    immediately. He has a
    problem regarding his back.
    Yes miss, this would be very
    fast. …….
    6
    Desk clerk Guest
    Miss, I have found your reservation
    under the name Yash Lucas. Can I Oh yes, it was his name. I forgot. I
    have your signature over here? used his credit card that is why I
    used his name. Here it is.
    Thank you miss . Here is your ID
    with your key and I will be giving it Nice to meet you __________. Do
    to _______, our bell staff. S/He will you have all of my things.
    be assisting you going to your
    room.

    Please let us know if we can be of Okay.


    further service to you. I am
    _______. Thank you and enjoy
    your stay.
    7
    Porter
    dialogue

    8
    ****check in process

    9
    Bell staff Guest
    Good morning. I am ______. Your things … looking at his/her things
    was endorsed by the valet attendant. I in the cart
    have it here in the cart. Your room is at the
    6th floor. This way to to the elevator.
    Well, traffic is so terrible.
    Sir/ms. How was your trip going here? We arrived on time but
    traffic really made our day
    bad.
    I am sorry to hear that. Anyway, you are
    already here in the hotel and we
    guarantee that we will pamper you to the I hope so.
    best that we can.

    The whole resort have lots of amenities to


    bring out the luxury and comfort that you For now, my husband
    want. wanted to lay down. 10
    Bell staff Guest
    Yes ms., in just few steps we will be right in Yes, he has problem
    your room so that sir can relax. with his back.

    One moment, there is something that I have


    to check with. Would you mind to be seated What? Where?
    first in the lounge (or anywhere with seating
    facility). I will get back to you in a minute.

    This way please. Oh my….

    …after a few moment …..

    Sir, ms., let’s go to your room.

    11
    Bell staff Guest
    Sir/ms., the card serves as the key, tap it Thanks God! We
    on this portion and automatically it will are really tired.
    open, just place it on the holder then you
    have the access for electricity. Welcome to
    your room.

    Do you want me to open the draperies for No, don’t.


    you?

    Ms., do you want me to unpack your Well, can you do


    things? it?

    My pleasure…. ….
    12
    Bell staff Guest
    Ms., do you want something from the fridge? I No, thanks.
    can prepare you coffee or tea.

    Do you want me to ready your bubble bath?


    That sounds great.
    My pleasure.
    You are so nice.

    Ms., you made mention that your husband has


    backache. Do you want an in-room massage? Can we have it here on
    our room?

    Yes ms., I can schedule you in our spa right


    away. Certainly? Can we
    have it after dinner?
    13
    Bell staff Guest
    Would 9pm be good for you? I think so.

    Is everything satisfactory? Is there Yeah. No need, you are


    anything else I can do for you?” really great. By the way, do
    you know ______ from
    reservations. Can you send
    her to me now?

    Absolutely ms., please call us should you Thank you and here’s
    need further assistance by dialing “0”. I am something for you. I will be
    ______. I hope you’ll enjoy your stay. waiting for_______.

    Thank you ms. I will call you as soon as I Hahaha, soon to be Mrs.
    reach ______. Nice meeting you Mrs. Lucas!
    14
    Lucas.
    Check out
    dialogue

    15
    Bell staff Guest
    Sir/ms., I have check for left
    items and nothing is missed. Shall Okay.
    we now proceed to the
    Reception.

    Sir/ms., I have your key, after you, Thanks. Can you


    (extend hand showing the get me a cab?
    Reception) this way to the
    elevator (going to the Reception)
    ….
    Sure Sir/ms., after I surrendered
    your key to the Front Office… 16
    Bell staff Guest

    Or if you want we have No thanks, we will


    our shuttle to bring you be visiting someone
    in your destination? and he has the ride.
    We only need a cab
    for the moment.

    17
    ***Check out process

    18
    Desk clerk Guest
    Good morning. How may I Yes, we will be checking out.
    help you?
    It’s 616.
    Yes Sir/Ms., can I have your
    room number?
    …..
    One moment pls., let me
    check on it.
    ….
    A moment please, I’ll be
    printing the bill for you.
    19
    Desk clerk Guest
    Shall I now present the bill? Yeah.

    Will you still be using ______


    for payment? Yes, here is the card.

    Yes sir/ms., thank you. I have


    your card. (I have received Will I sign here?
    _______.) Can I have your
    sign here?

    Yes ms., in the space with a


    check mark. Here’s your card. Okay. There you go.
    20
    Desk clerk Guest
    Thank you and here is your copy. Before I bid We have a great stay but on the
    goodbye, would you mind if I ask, how was day that we arrived, I was
    your stay? waiting for ______ but I think
    he/she was forgotten to call by
    _____, so I was waiting for
    nothing.
    Oh, I’m sorry for that. Do you mind if I ask
    what exactly went wrong? I was hooked by _____ because
    she was so great in convincing
    Can you recall the employee’s name? me about your club
    membership. I wanted to meet
    her personally.
    Do you want me to call for her, for your
    personal meet up? Sad to say, I am on a hurry. I will
    just phone her when we go
    back.
    21
    Desk clerk Guest
    Again, we are very sorry. In
    behalf of the hotel, we would She also told me that she will call
    after reaching out for ______. I
    like to apologize for the
    was upset. I did not sleep because I
    inconvenience of yours. We was waiting.
    assure you it will not happen
    again.

    Please accept our sincerest


    apology for what had happen. Your
    comment is well taken. Thank you Well, I still wanted to see _____
    for bringing this matter to us. when we return. I got something
    Lastly, we hope that this will not for her.
    affect your loyalty and satisfaction
    to the hotel.
    22
    Desk clerk Guest
    I will make sure that Yes, that would be
    ______ will be your great.
    personal butler.

    Thank you for staying


    with us. We look Thank you dear.
    forward to serving you
    again. Have a pleasant
    trip! Thank you. 23
    Bell staff Guest
    Excuse me sir/ms., here’s your cab.
    Oh, thank you.

    Sir/ms., I will be loading your 1 big


    luggage colored blue and 1 small Thank you. Here,
    luggage colored brown. Thank you for have this for your
    staying with us, have a safe and good work.
    pleasant trip.

    Thank you.

    24
    fin

    25

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