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    Emiliana Brenda
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    This document discusses regulations related to the travel and tourism industry in Malaysia. It outlines the guidelines for establishing tour operating and travel agencies, and covers the roles of international and domestic regulatory bodies like IATA, UFTAA, and Malaysian travel associations. The Tourism Industry Act of 1992 requires all tourism enterprises like travel agents and tour operators to be licensed, and establishes penalties for operating without a license, including fines and potential imprisonment.

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    This document discusses regulations related to the travel and tourism industry in Malaysia. It outlines the guidelines for establishing tour operating and travel agencies, and covers the roles of international and domestic regulatory bodies like IATA, UFTAA, and Malaysian travel associations. The Tourism Industry Act of 1992 requires all tourism enterprises like travel agents and tour operators to be licensed, and establishes penalties for operating without a license, including fines and potential imprisonment.

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    © All Rights Reserved
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    Download as pptx, pdf, or txt
    306 views9 pages

    2.0 Travel and Tour Regulations

    Uploaded by

    Emiliana Brenda
    This document discusses regulations related to the travel and tourism industry in Malaysia. It outlines the guidelines for establishing tour operating and travel agencies, and covers the roles of international and domestic regulatory bodies like IATA, UFTAA, and Malaysian travel associations. The Tourism Industry Act of 1992 requires all tourism enterprises like travel agents and tour operators to be licensed, and establishes penalties for operating without a license, including fines and potential imprisonment.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 9

    Chapter 2

    Content
    2.0 Travel and tour Regulations

    2.1Establishment and operation of travel and tour business


    2.1.1 Guideline Applications for Tour Operating and Travel Agency (Ministry of Tourism
    and Culture
    2.1.2 Tourism Industry (Tour Operating Business and Travel Agency Business) Regulations
    1992

    2.2 International Travel and Tour Regulatory Bodies and Agencies


    2.2.1 The Role of International Air Transport Association (IATA)
    2.2.2 The Role of United Federation of Travel Agencies Association (UFTAA)
    2.3 Roles of Travel and Tour Association and Agencies recognized by MOTAC
    2.3.1 Malaysian Association of Tour and Travel Agents (MATTA)
    2.3.2 Bumiputera Travel and Tour Agents Association of Malaysia (BUMITRA)
    2.3.3 Malaysian Chinese Tourism Association (MCTA)
    2.3.4 MALAYSIAN INDIAN TRAVEL & TOURS ASSOCIATION (MITTA)
    2.3.5 MALAYSIAN INBOUND TOURISM ASSOCIATION (MITA)
    2.3.6 Car Rental Association of Malaysia (CRAM)
    TOURISM INDUSTRY ACT 1992

     The Act provides for the licensing and regulation of tourism enterprises and
    matters relating to such regulation and licensing.
     “Tourism enterprise" means:
    a) any tour operating business;
    b) any travel agency business; or
    c) any business of providing tourism training institutions
    TOURISM INDUSTRY ACT 1992

     “Tour operating business" means any business of providing all or any of the
    following services:
    a) arranging for sale or commission any transportation, accommodation, tour
    services or any other incidental services for tourists within or outside
    Malaysia;
    b) organizing or conducting for sale or commission inbound or outbound tours;
    c) providing conveyances for hire to tourists;
    d) any other services incidental to any of the services enumerated above
    TOURISM INDUSTRY ACT 1992

     “Travel agency business" means any business of providing all or any of the
    following services:
    a) selling, arranging or making available for commission, tickets entitling a
    person to travel on any conveyance either by land, sea or air;
    b) selling, arranging or making available for commission, accommodation
    places within Malaysia or outside Malaysia;
    c) any other services incidental to any of the services enumerated above
    TOURISM INDUSTRY ACT 1992

     “Tourism training institution" means:

     an institution, center or school that provides training or courses in respect of


    tourism services and management, including hotel and catering services;
    and
     has been designated by the Minister under section 3 as a tourism training
    institution
    TOURISM INDUSTRY ACT 1992

    Section 5

     All tourism enterprises (travel agents and tour operators) must be licensed,
    failure of which will render the person guilty of an offence and shall, on
    conviction, be liable

    • to a fine not exceeding RM50,000 or


    • to imprisonment for a term not exceeding five years or to both,
    • and in the case of a continuing offence, shall in addition, be liable to a
    daily fine not exceeding RM5000 for each day the offence continues to be
    committed [s.5(3)]
    2.1.2 Tourism Industry (Tour Operating Business and Travel Agency
    Business) Regulations 1992

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