Scribd Logo
Upload

Welcome to Scribd!

  • NMIMS - Retail Operations - Abhishek Sharma

    Uploaded by

    MAITRI JOSHI
    81 views13 pages
    This document provides an overview of retail store operations. It begins with an introduction and agenda. It then discusses the fashion retail industry, including different types of retailers. The main sections cover people, product, processes, key performance indicators (KPIs), and profit and loss (P&L). People refers to employees, customers, and landlords. Product discusses seasons, assortments, and visual merchandising. Processes outlines standard operating procedures, audits, and inventory management. KPIs include various sales and operational metrics. P&L examines revenue, costs, expenses, and profitability. Typical case studies on low sales and margins are presented. The document concludes with contact information for questions.

    Original Description:

    Original Title

    NMIMS_Retail Operations_Abhishek Sharma.pptx

    Copyright

    © © All Rights Reserved

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides an overview of retail store operations. It begins with an introduction and agenda. It then discusses the fashion retail industry, including different types of retailers. The main sections cover people, product, processes, key performance indicators (KPIs), and profit and loss (P&L). People refers to employees, customers, and landlords. Product discusses seasons, assortments, and visual merchandising. Processes outlines standard operating procedures, audits, and inventory management. KPIs include various sales and operational metrics. P&L examines revenue, costs, expenses, and profitability. Typical case studies on low sales and margins are presented. The document concludes with contact information for questions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    81 views13 pages

    NMIMS - Retail Operations - Abhishek Sharma

    Uploaded by

    MAITRI JOSHI
    This document provides an overview of retail store operations. It begins with an introduction and agenda. It then discusses the fashion retail industry, including different types of retailers. The main sections cover people, product, processes, key performance indicators (KPIs), and profit and loss (P&L). People refers to employees, customers, and landlords. Product discusses seasons, assortments, and visual merchandising. Processes outlines standard operating procedures, audits, and inventory management. KPIs include various sales and operational metrics. P&L examines revenue, costs, expenses, and profitability. Typical case studies on low sales and margins are presented. The document concludes with contact information for questions.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 13

    WELCOME

    Retail Store Operations

    NMIMS, Mumbai
    ABOUT ME

    PANTALOONS

    ABG

    IIM-A

    DCE

    DELHI
    AGENDA

    BRIEF ABOUT FASHION RETAIL INDUSTRY

    STORE OPERATIONS OVERVIEW

    PEOPLE

    PRODUCT

    PROCESSES

    KPIs and P&L

    TYPICAL CASE STUDIES - DISCUSSION

    Q&A
    Offline Fashion Retail Industry

    Big Box
    MBOs

    Medium
    Box MBOs

    Private
    Labels

    International
    Brands
    STORE OPERATIONS OVERVIEW

    PEOPLE PRODUCT PROCESS KPIs P&L


    PEOPLE

    EMPLOYEES CUSTOMERS LANDLORD

    • Hiring • Relationship with


    • Customer Service
    • Training Mall Teams
    • Experience
    • L & D, Growth • Relationship with
    • Convenience Landlord
    • Productivity
    • Store Ambience
    • Unions
    PRODUCT

    SEASON ASSORTMENT VISUAL


    MERCHANDISING

    • No. of times a • Pricing & Quality • Display Standards


    collection is made in • Brand Mix
    a year basis the • Store Section
    weather and supply • Range & Variety • Window
    capabilities • Availability • Façade
    • Sell Through • Video Walls
    PROCESSES

    SOP AUDITS Inventory


    Management

    • Defines how each • Various audits are • Accuracy


    store has to operate done periodically
    across the network to ensure • Shrinkage
    standards • Inward/Outward
    • Front End Processes
    • Mystery (SAP)
    • Back End Processes
    • Commercial • Warehouse

    • Safety, SOP • Negative Inventory


    Key Performance Indicators

    Sales Conversion No of Bills / Walk ins x 100

    Walk Ins Basket Size Sold Quantity/ No of Bills

    No of Bills Ticket Size Sales / No of Bills

    Sold Quantity ASP Sales / Sold Quantity

    Carpet Area SSPD Sales / Sqft / Day


    P&L

    Net Sales Revenue

    Margin Revenue - COGS

    Occupancy Costs towards rentals/occupation

    OPEX Operating Expenses (manpower, fuel, security, HK)

    Profitability Net Earning from the store


    Typical Case Studies

    LOW SALES
    WALK IN OR
    MARGIN

    Low Sales Low


    Profitability
    Time for Q & A

    [email protected]
    +91- 86910 45315
    Thank you

    Abhishek Sharma
    My Coordinates: [email protected]
    +91- 86910 45315

    You might also like