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    Body language is a form of non-verbal communication that conveys feelings, emotions, attitudes and thoughts through gestures, posture, facial expressions and eye movements. Some key aspects of body language include gestures, posture, facial expressions and eye movements. Effective body language for hoteliers includes making eye contact, smiling, speaking confidently, maintaining an open posture, inviting guests, and showing interest without concealing emotions. Certain gestures and postures should be avoided as they can appear defensive, frustrated or disinterested. Adapting body language like nodding, maintaining eye contact, using open hands and smiling can help appear more engaging and interested in guests.

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    Body language is a form of non-verbal communication that conveys feelings, emotions, attitudes and thoughts through gestures, posture, facial expressions and eye movements. Some key aspects of body language include gestures, posture, facial expressions and eye movements. Effective body language for hoteliers includes making eye contact, smiling, speaking confidently, maintaining an open posture, inviting guests, and showing interest without concealing emotions. Certain gestures and postures should be avoided as they can appear defensive, frustrated or disinterested. Adapting body language like nodding, maintaining eye contact, using open hands and smiling can help appear more engaging and interested in guests.

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    101 views15 pages

    Body Language

    Uploaded by

    safi516
    Body language is a form of non-verbal communication that conveys feelings, emotions, attitudes and thoughts through gestures, posture, facial expressions and eye movements. Some key aspects of body language include gestures, posture, facial expressions and eye movements. Effective body language for hoteliers includes making eye contact, smiling, speaking confidently, maintaining an open posture, inviting guests, and showing interest without concealing emotions. Certain gestures and postures should be avoided as they can appear defensive, frustrated or disinterested. Adapting body language like nodding, maintaining eye contact, using open hands and smiling can help appear more engaging and interested in guests.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 15

    BODY LANGUAGE

    Content –

     Body Language

     Aspects of Body language

     Body language for hoteliers

     Avoid & Adapt body languages

    2
    What is Body language

    Body language is a
    Non-verbal Communication,

    Expressing
    Feelings, Emotions, Attitudes, Thought

    through
    Gesture, Posture, Facial Expressions and
    Eye movements

    3
    Aspects of Body language

    Gesture- Visible body actions communicate particular messages, either in place of


    speech or together and in parallel with spoken words. Gestures include movement
    of the hands, face, or other parts of the body.

    Posture-Derived from Latin word "ponere" which is defined as "to put or place."
    The general concept of human posture refers to "the carriage of the body as a
    whole, the attitude of the body, or the position.

    Facial Expression- A facial expression is one or more motions or positions of


    the muscles in the skin. These movements convey the emotional state of the
    individual to observers.

    Eye Movements- The eyes are often called, with some justification, 'the windows
    of the soul' as they can send many different non-verbal signals.

    4
    Body language

     Importance ?

    5
    Body Language

     Put your body on display


     Eye contact & Smile
     Speak from the belly
     Constructive body language
     Right posture
     Invite
     Raise Energy
     Reveal not conceal
     Complex to clear

    6
    Body language

    Effective and active approach

    7
    Body language

    This gesture signifying


    the defensive or negative
    attitude.

    8
    Body language

    Open triangular position shows


    acceptance

    9
    Body language

    A dominant attitude.

    10
    Body language

    This shows interest to meet with


    person.

    11
    Avoid

    • Nervous person who cant concentrate anywhere shows restless hands,


    plays with almost anything pens, paper etc.

    • Clenched hands often shows frustration.

    • When the arms are crossed they form a ‘barrier’ to an impending


    threat-Defensive.

    • Hand in pocket shows bossism.

    • Slapping the head signifies self punishment.

    • Open coat buttons reflect casual approach towards work.

    12
    Adapt
    • Head Nod represent a positive signal use it for effective listening and it also
    shows continuing attention.
    • Do not put hands on hips while talking, appears extremely judgmental,
    sometimes as disbelieve towards the other person.
    • Have a well timed eye contact , it shows genuine interest, acceptance and
    listening.
    • Do not hold things like pen while talking or showing property to guest.
    • Use open hands.
    • Do not show back, Use side way.
    • A genuine smile

    13
    Adapt

    • Always look at someone directly in their eyes when they are speaking to
    you, it’s definitely make you successful when interacting with others.

    • Always stand up straight, never slouch, not only do this make you appear
    shorter but it projects an image of disinterest.

    • Smile, Smiling is your most powerful body language signal, it appear happy
    and optimistic.

    • Dedicate all of your attention to the person you are speaking with. Do not
    constantly look around as if you are uncomfortable or not interested.

    14
    THANK YOU

    15

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