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CSS 062 Maintaining Computer Systems (CSM)
CSS 062 Maintaining Computer Systems (CSM)
DICT I, SEMESTER II
June 2020
Organizational issues related to CSM
• Chapter Objectives
• Relating Computer System Maintenance (CSM) to the organization
• Defining an organization structure
• Understanding Organization policies, guidelines and procedures
• Understanding ICT policies, procedures, guidelines and operational
manuals
Relating CSM to the Organization
• Today, most organizations rely on computers to provide needed to
operate on a daily basis.
• Examples: Processing customer orders, processing financial records,
managing employee files, managing inventories are all maintained
using computers.
• Businesses also rely on their IT system to maintain effective
communications with its stakeholders.
• ICT personnel are required to develop a plan to keep your systems
updated and operating. A large part of these activities are to
maintaining the Computer Systems.
ICT Department in Organization
• Many organizations have ICT department responsible for maintaining
computer systems and answering ICT calls from users
• ICT administrators and technicians should monitor computer systems
to spot problems before they affect users
• Some businesses especially small businesses do not create ICT
department, but they may call a Computer Specialist when needed.
• Strategies for minimizing effects to users include regular update of
software and annual maintenance of all computer systems.
Organization Structure
• An organization refers to social groupings designed to achieve defined
goals. Organization involves creating structures and relationships
among people working for the desired results.
• Organizations have management structure that determines
relationships between functions and positions.
• The structure indicates how roles are
delegated and responsibilities assigned to
carry out defined tasks.
Organization Structure
• Definition
• Organizational structure is defined as a framework which defines
roles, rights, duties and lines of authority within an organization.
Board of
Example of Organizational Directors
Structure Managing
Director
• Define policies
• Define procedures
• Why is it necessary to have policies and procedures?
• Mention and briefly explain few examples of ICT related policies in
an organization of your choice.
Advantages of policies and procedures
• Together, policies and procedures guide your organization and reduce
risk of liability
• Policies and procedures promote consistency across your
organization, which builds and protects your brand over time
• Policy and procedure increase compliance
• Policies and procedures improve internal processes
• Policies provide guidance during incidents and crises