Communication (Connecting in A Digital World) : Text Book Lesikar's Business
Communication (Connecting in A Digital World) : Text Book Lesikar's Business
Communication (Connecting in A Digital World) : Text Book Lesikar's Business
CHAPTER: 1
Communication in the Workplace
1
Communication
Communication is the process of passing
information and understanding from one person to
another.
Speaking well
Writing well
Listening attentively
Communication Process
The process of communication refers to the
transmission or passage of information or
message from the sender through a selected
channel to the receiver overcoming barriers
that affect its pace.
Pictures
Company logo
Eye contact
Touching behavior
Verbal Communication:
Face to face or phone conversation
Meetings
E-mails & voice messages
Letters & memos
Reports
Different Facial Expression
Current challenges for
business communication
a. Internal-Operational Communication
b. External-Operational Communication
c. Personal Communication
a. Internal-Operational Communication
All the communication –that occurs in conducting work
within a business is classified as internal operational.
- manufacture a product,
- sell goods, etc.
Internal-Operational Communication – cont …….
It includes:
the orders and instructions - that supervisors give
workers
- inventories, etc.
- suppliers,
- service companies,
- customers, and
A. Formal
B. Informal
A. Formal Network
The business has well-established channels of information flow.
It also includes:
Department Department
Manager Manager
Information Overload
Inattention
Time pressure
Distraction/Noise
Emotions
Communication Barriers – cont…
Poor retention
Differing Status
Lack Of Trust
Information Overload:
* Managers are surrounded with a pool of
information.
Inattention:
Time Pressures:
* In organization -targets have to be achieved within
a specified time period, the failure of which has
adverse consequences.
Distraction/Noise:
- poor lightning,
- uncomfortable sitting,
Emotions:
* Emotional state at a particular point of time
also affects communication.
Poor retention:
* Only the people at the top level can see the overall picture
about the people at low level:
In written communication :
- some delay occurs.
Facilitate feedback
Importance of Business Communication to
you and for Business
High communication skill and leads high income
Improving your commutation ability – helps to improve
your overall success
Communication is vital to every part of business
Different professional use communication as a tool
to correspond with their colleagues, superiors and juniors
Business managers use communication –
to contact their stakeholders.
THANKS