High-Performing Team Leadership: Lectures Based On by Deborah J. Barrett, PH.D

Leadership Communication, 4th edition by Deborah J.
Barrett
High-Performing
Team Leadership
Lectures Based on
Leadership Communication, 4th edition
By Deborah J. Barrett, Ph.D.
Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Leadership Communication, 4th edition by Deborah J. Barrett
Discussion Topics
 Building an effective team

 Establishing team work processes
 Managing the people side of teams
 Handling team issues and conflict
 Helping virtual teams succeed
10-2
Katzenbach’s and Smith’s Team Basics

Performance
Results
Skills Problem Mutual Accountability

solving
Individual
Technical Small number
function of people
Interpersonal
Specific goals
Common approach
Meaningful purpose
Collective Commitment Personal
Work Products Growth
Source: Katzenbach, J. R. and Smith, D. K., (1993). The Wisdom of Teams, 10-3
Boston: Harvard Business School Press.
Establishing Team Work Processes
 Create a team charter
 Establish a team communication protocol
 Create action and work plans
 Conduct effective meetings
 Use common team problem-solving methods
10-4
Creating a Team Charter
A charter should include the following:

 Project purpose/objectives
 Guiding principles (ground rules)
 Major tasks or action items
 Team members with role definitions
 Communication protocol
10-5
Developing a Team
Communication Protocol
When
When
Why?
Who?
What? How?
To whom?
10-6
Establishing Team Action Plans
1. Establish your overall project goal.

2. Break the project down into phases.
Research Determine Develop

Research Determine Develop
Current Value Marketing
Current Value Marketing
Image Proposition Plan
Image Proposition Plan
3. Specify your team action steps for each phase.
4. Determine timing for each phase.
5. Create work plan actions linked to each phase.
10-7
Creating Work Plans
Action item Responsibility End product Due Date
Insert very Assign to Describe Determine

specific specific as a the target
action person(s), tangible, date for
items, steps not the completed completion.
to be entire product.
included in team.
each high-
level action
plan phase.
10-8
Managing the People Side of Teams
 Position and responsibilities

 Team experiences
 Expectations
 Personality
 Cultural differences
10-9
Types of Team Conflict
1. Analytical – usually constructive disagreement

over issue or problem
2. Task – goal, work process, deliverables
3. Interpersonal – personality, culture,
communication styles
4. Roles – leadership, responsibilities, power
struggles
10-10
Approaches to Handling Team Conflict

1. One-on-one – individuals work it out between
themselves
2. Facilitation – individuals work with a facilitator
3. Team – Individuals discuss it with the entire team
10-11
Keeping Teams out of Trouble

1. Have an official team launch
2. Obtain any needed training in team management
3. Develop and post team ground rules and
expectations in team behavior
4. Educate team members on what to expect in
team development
Source: Adapted from Bens, I (1999). “Keeping Your Teams Out of Trouble.” 10-12
Journal of Quality and Participation, 22 (4): 45- 47.
Keeping Teams out of Trouble (continued)
5. Anticipate the roadblocks to team performance

early and deal with them
6. Use feedback among team members properly
and regularly
7. Provide feedback to the team leader on what is
working and what isn’t
8. Build in team process checks to monitor the
effectiveness of the team
10-13
Virtual Team Needs

 An in-person meeting to launch the team
 More structure than a co-located team
 More time allowed for team processes
 Frequent communication and electronic meetings
 More attention to the people issues and a high-
sensitivity to cultural differences
10-14
Discussion Summary
Building and leading a high-performing team
requires the following:
 Skills, commitment, and accountability
 Common team work processes
 Understanding of the people side of teams
 Ability to handle team issues and conflict
10-15

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Leadership Communication, 4th edition by Deborah J.

 Building an effective team

Katzenbach’s and Smith’s Team Basics

Skills Problem Mutual Accountability

Establishing Team Work Processes

 Create a team charter

 Establish a team communication protocol

 Create action and work plans

 Conduct effective meetings

 Use common team problem-solving methods

Creating a Team Charter

A charter should include the following:

Establishing Team Action Plans

1. Establish your overall project goal.

Research Determine Develop

Creating Work Plans

Action item Responsibility End product Due Date

Insert very Assign to Describe Determine

Managing the People Side of Teams

 Position and responsibilities

Types of Team Conflict

1. Analytical – usually constructive disagreement

Approaches to Handling Team Conflict

Keeping Teams out of Trouble

Keeping Teams out of Trouble (continued)

5. Anticipate the roadblocks to team performance

Virtual Team Needs

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