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Receive and Respond To Communication
Receive and Respond To Communication
DEPARTMENT
OF
INFORMATION TECHNOLOGY
UNIT OF COMPETENCE :
RECEIVE & RESPOND WORKPLACE
COMMUNICATION
Communication
communication is the process of exchanging information in the form of messages, symbols, thoughts, signs, and opinions.
There are mainly four types of communication, which are used in varying ways depending on the medium used or the way
in which information is exchanged.
These means of communication are used for transferring information from one entity to the other, and always involve a
sender and receiver.
The cycle of communication is said to be complete only when the receiver has understood the sender's message and
intent(target).
Elements of Communication Process
6.Lack of Common Experience: it’s a great idea to use examples or stories to explain a point that is being discussed.
However, if the speaker and the audience cannot relate to these examples because they do not have the same
knowledge or have not shared the same experiences then this tool will be ineffective.
7. Ambiguity and Abstractions Overuse: leaving things half-said, using too many generalizations, proverbs or
sayings, can all lead to communications that are not clear and that can lend themselves to misinterpretations.
Example “the means justifies the end”
Most Common Barriers to Effective Communication
. Information Overload: it takes time to process a lot of information and too many details can overwhelm and distract the audience from the important topics. Keep it Simple,
Sweetie
Good communication can be caused by
1.Poor listening
2.Use of slang(jargon)
3.Ambiguity
4.Non verbal communication which sends the opposite message to what is being said
5. People who think they know everything and don’t listen
6. Making assumptions about what people do or don’t know.
7. Poor expression
Poor communication may lead to:
time being lost because work needs to be redone
accidents
poor quality service and/or products
people feeling “left out”
mistakes being made because instructions are not clear
teams not working well