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COMMUNICATION FOR

TEAM BUILDING AND


LEADERSHIP
THIS PRESENTATION WILL DISCUSS THE
FOLLOWING ASPECTS :
• Overcoming barriers to listening

• Critical listening and social support

• Functions of nonverbal communication

• Effective use of nonverbal communication

• Characteristics of interpersonal communication

• Creating positive communication climate

• Problem solving in teams

• Effective leadership communication

• Emotionally intelligent communication

• Giving and receiving feedback


BARRIERS TO EFFECTIVE LISTENING
PHYSICAL BARRIERS

• Discomfort
• Noise
• Bad lighting
• Lack of eye-contact
• Bad sound quality
PERSONAL BARRIERS

• Lack of listening preparation


• Disorganized Messages
• Personal preferences
• Bias and prejudices
• Multi-tasking
• Selective Attention
BAD LISTENING HABITS

Interrupting
• Selective Listening
• Non- Responsive Listening
• Fearful Listening
• Passive Listening
THE LISTENING PROCESS

• Receiving
• Interpreting
• Evaluating
• Responding
• Remembering
COMPONENTS OF CRITICAL LISTENING

Listening to all Parts of the Message


• Analyzing the Message
• Evaluating the Message
• Critical Thinking
• Making Mental Judgments
FUNCTIONS OF NON-
VERBAL
COMMUNICATION
DIFFERENT TYPES OF NON-VERBAL
COMMUNICATION
• Facial expressions
• Body movement and posture
• Gestures
• Eye contact
• Voice modulation
NONVERBAL COMMUNICATION CAN PLAY FIVE
ROLES
• Repetition
• Contradiction
• Substitution
• Complementing
• Accenting
Source: The Importance of Effective Communication, Edward G. Wertheim, Ph.D.
DISAGREEMENT WITH NONVERBAL CUES

• Crossing arms
• Avoiding eye contact
• Crossing arms
• Tapping your feet
EFFECTIVE USE OF
NON VERBAL
COMMUNICATION
THINGS TO KEEP IN MIND

• Appearance
• Punctuality
• Gesture
• Facial Expressions
• Posture
THE VOCAL DIMENSION

• Pitch
• Rate
• Volume
• Rhythm
• Articulation
• Pausing
• Emphasis
INTERPERSONAL COMMUNICATION

• Effective interpersonal communication would help make the communication process


effortless and smooth.
• Interpersonal skills are all about working with other people. Interpersonal skills are
actually characteristic traits like Manners, attitude, courtesy, habits, behavior and
appearance which helps us to communicate and maintain relationship with others.
TO DEVELOP GOOD INTERPERSONAL SKILLS

• Communicate clearly
• Be appreciative
• Practice active listening
• Bring people together
• Resolve conflicts
• Humor them
• Maintain good emotional balance
“SPEAK WELL OF OTHERS, NOT OF THEIR
FAULTS.” -LORD BUDDHA

• “Communication must be HOT. That is


Honest, Open and Two-way.” -Dan Oswald
THANK YOU

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