Professional Documents
Culture Documents
Leadership and Communication
Leadership and Communication
• Discomfort
• Noise
• Bad lighting
• Lack of eye-contact
• Bad sound quality
PERSONAL BARRIERS
Interrupting
• Selective Listening
• Non- Responsive Listening
• Fearful Listening
• Passive Listening
THE LISTENING PROCESS
• Receiving
• Interpreting
• Evaluating
• Responding
• Remembering
COMPONENTS OF CRITICAL LISTENING
• Crossing arms
• Avoiding eye contact
• Crossing arms
• Tapping your feet
EFFECTIVE USE OF
NON VERBAL
COMMUNICATION
THINGS TO KEEP IN MIND
• Appearance
• Punctuality
• Gesture
• Facial Expressions
• Posture
THE VOCAL DIMENSION
• Pitch
• Rate
• Volume
• Rhythm
• Articulation
• Pausing
• Emphasis
INTERPERSONAL COMMUNICATION
• Communicate clearly
• Be appreciative
• Practice active listening
• Bring people together
• Resolve conflicts
• Humor them
• Maintain good emotional balance
“SPEAK WELL OF OTHERS, NOT OF THEIR
FAULTS.” -LORD BUDDHA