Commitment Beyond Contract - V6
Commitment Beyond Contract - V6
contract
a 360o perspective
organizational
culture
technical and management
fewer clients, thought leadership
executive
more attention
touch-points gama
channelizing innovation
world class it systems- it innovation and ideas
peoplesoft, sharepoint systems dna
ust handprint
understanding competencies to
deliver a unique customer experience
• humanity
• humility
• integrity
core values
observable
consistent
repeatable
scope of influence
level progression
skills
skill
skill
skill
skill
skill
skill
service competency
service service ability to deliver a specific type of service
competency competency key to developing expertise
core competency
core competency behaviours that enable success
critical to long term success and growth
eureka
apple tree
open minds
iv passionate entrepreneurship(pe)
generate ideas, take risk and ownership to innovate
v execution mindset(em)
plan, communicate and organize for results
have discipline around process
enable success through teamwork
orion– to identify
the right associates
kubera– centralized
information repository
open minds – to
capture ideas client university
- Knowledge management
ust believes in
fewer CLIENTS
more ATTENTION..as a strategy
slide 8 confidential and proprietary
Commitment beyond contract, a 360O perspective
be
yon d con
t ract
+ values
beyond
business
+
e nt client centricity training
m itm beyond beyond
com transactions learning
=
+ commitment
beyond
contract
+
it systems innovation
beyond beyond
technology ideas
n
handprint tatio
ec
+ beyond
work
+ tion
b eyon
de
xp
xecu
e
ust global also has a strategic team whose sole mission is to work with each account and
assist them in developing ideas, institutionalize them, clearly write a proposal, and create
an roi model.
slide 10
how do we walk the talk?
the story of “katrina
hurricane”
date: 26th august, 2005
place – city of new orleans
slide 11
how do we walk the talk?
one day, a ussociate, jayamohan, was about to enter the facility of our retail
client and saw an elderly person gasping for breath in front of the store, probably
our customer’s customer. this ussociate ran to his aid, provided artificial mouth
respiration to resuscitate the person and carried the person to the hospital on his
shoulder.
the doctors comment “two minutes late and that would have been it”.
slide 12
even our clients endorse our commitment!
business
news-letter
exclusive
vc Room
a super market,
where you will find
everything better!
business
games
immenso
slide 13
need we say more?