commitment beyond

contract

a 360o perspective

fewer CLIENTS more ATTENTION

 commitment– the bedrock of all enablers – across the globe

values leading to client

benefits

organizational
culture
technical and management
fewer clients, thought leadership
executive
more attention
touch-points gama

channelizing innovation
world class it systems- it innovation and ideas
peoplesoft, sharepoint systems dna

ust handprint

understanding competencies to
deliver a unique customer experience

slide 2 confidential and proprietary

 values beyond business
organization
culture

“through business, we will

better the lives of those less
fortunate than ourselves”

“we will listen, learn, be

late mr g a menon empathetic and help selflessly in
founder chairman, ust global our interactions with every one”

• humanity
• humility
• integrity

core values

slide 3 confidential and proprietary

 learning beyond training
learning
@gama

observable

consistent

repeatable

scope of influence

level progression

skills
skill

skill

skill

skill

skill
skill

 knowledge of specific tools or techniques

 important for short term success

service competency
service service  ability to deliver a specific type of service
competency competency  key to developing expertise

core competency
core competency  behaviours that enable success
 critical to long term success and growth

slide 4 confidential and proprietary

 innovation beyond ideas
Innovation

hey, i have an idea!

gym

eureka

apple tree

open minds

slide 5 confidential and proprietary

 handprint beyond work
ust handprint

liive the values (lv)

know, practice and promote our company values, both
within the workplace and in life

ii put the client first (cf)

understand how to meet and manage customer
expectations while developing long term relationships

iii inspire(d) people (ip)

grow from an inspired person to an inspirational
leader to motivate and mobilize teams for change

iv passionate entrepreneurship(pe)
generate ideas, take risk and ownership to innovate

v execution mindset(em)
plan, communicate and organize for results
have discipline around process
enable success through teamwork

slide 6 confidential and proprietary

 it systems beyond technology
it systems

orion– to identify
the right associates
kubera– centralized
information repository

account portal – synergistic set

collaborative of business
workspace critical it
synergy-one
systems single time tracking
system

open minds – to
capture ideas client university
- Knowledge management

slide 7 confidential and proprietary

 client centricity beyond transactions
client centric
model

ust believes in
fewer CLIENTS
more ATTENTION..as a strategy
slide 8 confidential and proprietary
 Commitment beyond contract, a 360O perspective

be
yon d con
t ract
+ values
beyond
business
+
e nt client centricity training
m itm beyond beyond
com transactions learning
=

+ commitment
beyond
contract
+
it systems innovation
beyond beyond
technology ideas
n
handprint tatio
ec
+ beyond
work
+ tion
b eyon
de
xp

xecu
e

slide 9 confidential and proprietary

 commitment beyond contract
not just a phrase, but a promise we keep
at ust global, customer satisfaction goes far beyond the
implementation of new processes, organizational
structures, new databases, and systems.

it transcends to the heart of the organization: the

culture defined by management and lived by each
employee. hence commitment beyond contract has
become an integral part of the company’s engagement
model.
every business review will have a simple question,
“what have you delivered beyond the contract?” and
each employee has to demonstrate how he or she did
that. this is done by encouraging ideas beneficial to the
project or the company through the innovation
management system.

ust global also has a strategic team whose sole mission is to work with each account and
assist them in developing ideas, institutionalize them, clearly write a proposal, and create
an roi model.
slide 10
 how do we walk the talk?
 the story of “katrina
hurricane”
 date: 26th august, 2005
 place – city of new orleans

the news of the hurricane was

spreading fast and decisions
had to be taken in a split
second.
Ust employees who were
working in the it department of
a retail chain, got into the
store, swung to action, helped
the store manager to control
chaos. our associates even took over the operations during the emergency and helped to
close the store in time, with necessary precautionary compliant procedures.

slide 11
 how do we walk the talk?

one day, a ussociate, jayamohan, was about to enter the facility of our retail
client and saw an elderly person gasping for breath in front of the store, probably
our customer’s customer. this ussociate ran to his aid, provided artificial mouth
respiration to resuscitate the person and carried the person to the hospital on his
shoulder.

the doctors comment “two minutes late and that would have been it”.

slide 12
 even our clients endorse our commitment!

business
news-letter

exclusive
vc Room
a super market,
where you will find
everything better!
business
games

immenso

slide 13
 need we say more?

ust: a place to dream, learn and

grow

fewer CLIENTS more ATTENTION