Professional Documents
Culture Documents
CX Webex Contact Center Pdim Customer Deck
CX Webex Contact Center Pdim Customer Deck
Speaker guidance
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
Insert customer logo and name to Insert customer
personalize presentation logo here
2 Service value
Agenda
Cisco® Advanced
3 Services Solutions
4 Next steps
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Business strategies
are evolving
Technology is innovating rapidly
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Top benefits of operating in the cloud
Faster deployment of new services Easier solution management
• Frequent updates to the latest features • More time strategically innovating vs. fixing
Contact Center
• No IT planning required • Exit from staffing upgrades, patching, support
• No disruption to your employees • Simplified infrastructure
• Centralized administration
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
Use this slide if you know your customer’s IT
challenges. Customize [challenges text] with
those identified for your customer. Then
hide/delete next slide.
Deploy powerful,
flexible contact
center capabilities [Lorem ipsum challenge #2]
without the
usual challenges
[Lorem ipsum challenge #3]
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
A new approach to
your contact center is Lack of internal expertise
slows innovation and
Negative customer
experience due to
Technology compatibility
issues without
increasingly complex
tools and growing
customer demands
Unrealized feature Aligning technical, Customer experience can
benefits without basic business, and operational suffer greatly with
product training requirements is needed to insufficient implementation
fit unique operations and migration planning and
testing processes
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
How Cisco Customer Experience (CX) helps with
your contact center deployment requirements
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Maximize the value of
deploying Cisco Webex
Contact Center with Advanced
Services Solutions
Accelerate innovation and speed through
common obstacles
Bridge the skills gap with specialized communications and
collaboration talent
Reduce risks and problems via proven methods
Get expert guidance on configuring your cloud contact
center to suit your specific needs
Gain maximum value from current and future product
investments
Prepare your team with knowledge transfer
from Cisco experts
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
Cisco Webex Contact Center Advanced Services Solutions
Use cases, scope, and components/deliverables
Scope: Components/deliverables
• Contact center agent • Contact center agents, supervisors, and resources • Solution Requirements • Test Execution
implementation and migration onboarding and activation Development • Implementation Execution
execution and support • Skill groups, teams, prompts, inbound voice, agent • Solution Requirements • Migration Plan
• Tenant setup and configuration desk settings, AUX and wrap-up codes, and Document Development
• Dialed numbers (DNs), entry UC/PSTN, and CRM configuration, integration, and • Solution Design Development
validation
• Migration Execution
points, queues, scripts, concurrent • Solution Design Document
voice agents, inbound call flows • Out-of-the-box reports
• Post-Implementation
• Test Plan Development Support
• Chat and email functionalities
• Test Plan • Knowledge Transfer
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Deliverable highlights
Accelerating value
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Why Cisco CX is your best partner
10K 35 years #1
CCIEs® earned Of technology Market leadership
innovations
20K+ 3M 3/4
Engineers Certified professionals Fortune 100 companies 14 years
J.D. Power Certified
2.2M $6.3B >50M Technology Service and
Cases annually Annual R&D spend Network devices Support Excellence
installed
62K+
Partner ecosystem
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Cisco Success portfolio
Powered by | A unified digital platform
Success Tracks
A holistic services package that guides you throughout the lifecycle to accelerate business outcomes
Today’sAlldiscussion
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Insert action items
customized for your customer
Next steps
Explore Advanced Services on Cisco.com
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Questions
Backup slides
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Cisco Webex Contact Center solution sizing and feature comparison
Scope
Predefined