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    This document discusses communication in organizations. It defines communication and describes the different types, including verbal, non-verbal, formal, and informal communication. It also outlines the direction of communication flows, such as upward, downward, horizontal, and diagonal. Communication networks like chain, wheel, and all-channel are presented. Barriers to communication like filtering, emotions, information overload, and defensiveness are identified. Overcoming barriers through feedback, simple language, active listening, and controlling emotions is recommended.

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    This document discusses communication in organizations. It defines communication and describes the different types, including verbal, non-verbal, formal, and informal communication. It also outlines the direction of communication flows, such as upward, downward, horizontal, and diagonal. Communication networks like chain, wheel, and all-channel are presented. Barriers to communication like filtering, emotions, information overload, and defensiveness are identified. Overcoming barriers through feedback, simple language, active listening, and controlling emotions is recommended.

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    683 views12 pages

    Appreciate The Role of Communication in Directing People Within The Organization

    Uploaded by

    Do Not
    This document discusses communication in organizations. It defines communication and describes the different types, including verbal, non-verbal, formal, and informal communication. It also outlines the direction of communication flows, such as upward, downward, horizontal, and diagonal. Communication networks like chain, wheel, and all-channel are presented. Barriers to communication like filtering, emotions, information overload, and defensiveness are identified. Overcoming barriers through feedback, simple language, active listening, and controlling emotions is recommended.

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    of 12

    APPRECIATE THE ROLE OF

    COMMUNICATION IN DIRECTING
    PEOPLE WITHIN THE
    ORGANIZATION
    Organization and Management
    Communication
    ◦The exchange of information of information
    and understanding.
    ◦Applies to all management functions and
    its general purpose for the organization to
    bring positive changes that influence
    activities leading to the firms’ welfare.
    Types of communication:
    ◦Verbal communication
    refers to oral and written communication.

    ◦Non-Verbal communication
    refers to the communication through body
    movements, gustures, facial expression, eye
    contact, or body contact.
    Can also classified as:
    ◦ Formal Communication
    If communication takes place within prescribed, routine
    organizational work arrangements.
    Ex. When the manager gives an assignment to a subordinate.

    ◦Informal
    If communication is not fine by the organization’s heirarchical structure.
    Ex. When employees talk to their frinds in the office about a weekend
    party or a vacation which they plan to take.
    Direction and Flow of Communication
    ◦ Vertical communication
    Involves communication Flow between people belonging
    to different organization levels.

    ◦ Upward communication
    Is the flow of information from an employee who belongs
    to higher hierarchical level.
    ◦ Downward communication
    Is the flow of communication from the manager, who
    belongs to lower hierarchical levels.

    ◦ Horizontal/Lateral communication
    Takes place among employees belonging to the same
    heirarchical level.

    ◦ Diagonal communication
    Entails communicating with someone or others who
    belong to different department/unit and hierarchical level.
    Communication Network in Organization
    ◦ Chain Network
    Where communication flows according to the usual formal chain
    of command, downward and upward.

    ◦ Wheel Network
    Where communication flows between a leader and other
    members of their group/team.

    ◦ All-channel network
    Where communication flows freely among members of the team.
    Barriers to Communication
    ◦ Filtering
    The shaping of information communicated in order to
    make it look good or advantageous to the receiver.
    ◦ Emotions
    The interpretation of communication which may be
    influenced by extreme emotions felt by the receiver.
    ◦ Information overload
    Another barrier to good communication since there are too
    many pieces of information received by an individual may
    have a negative effect on a person’s processing capacity.
    ◦ Defensiveness
    The act of self-protection when people are
    threatened by something/someone.
    ◦ Language
    Could also hamper good communication because
    words used may have different meanings to different
    people belonging to different age, educational
    background, or culture group.
    ◦ National culture
    Just like language, the prevailing National culture may
    also cause problems in communication among members
    of an organization, especially if it is multinational
    company.
    Overcoming Communication Barriers
    ◦ Using feedback
    This is usually done by asking a question about a memo
    sent to subordinates or by asking them to give their
    comments or suggestions.
    ◦ Using simple language
    This is done by avoiding uncommon terms and
    flowery words that may cause misenterpretation.
    ◦ Active listening
    This means listening well in order to grasp the full
    meaning of the Communication.

    ◦ Controling emotions
    ◦ This is another method of overcoming communication
    misenterpretation.
    ◦ Observing body language
    This is also influences how communication is
    interpreted.

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