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At KFC, employees are encouraged to provide suggestions for improvement through regular feedback sessions. New and more efficient work methods proposed by staff are considered for implementation if found beneficial for operations. This fosters innovation.
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Ayush's B.st Project Principles of Management and Its Application in KFC
At KFC, employees are encouraged to provide suggestions for improvement through regular feedback sessions. New and more efficient work methods proposed by staff are considered for implementation if found beneficial for operations. This fosters innovation.
At KFC, employees are encouraged to provide suggestions for improvement through regular feedback sessions. New and more efficient work methods proposed by staff are considered for implementation if found beneficial for operations. This fosters innovation.
Application In KFC Acknowledgement I Would like to express my special thanks of gratitude to my teacher as well as principle who gave me the golden opportunity to do this wonderful project on the topic principles of management which also helped me in doing a lot of research and I came to many new things I am really thankful to them secondly I would also like to thank my parents and friends who helped me a lot in finalising this project within the limited time frame Certificate This is to certify that Ayush Shrivastava of class 12th has completed his project under my supervision he has taken proper care and shown almost sincerly in the completion of this project I certify that this project is upto my expectation and as per the guidelines issuedbyCBSE teacher’s signature examiner signature Introduction of KFC About The Outlet KFC ( Kentucky Fried Chicken) is an American fast food restaurant chain headquartered in Louisville Kentucky specialising in fried chicken. It is the world second largest restaurant chain after McDonald with 22,621 locations in 150 countries as of December 2019. The chain is a subsidiary of yum! Brands a restaurant company that owns the Pizza Hut Taco Bell and Wingstreet Chains. KFC was founded by Colonel Harland sanders an Entreprenuer who began selling fried chicken from his roadside restaurant in the cabin Kentucky during the great depression. Sanders identified the potential of the restaurant franchising concept and the first ‘Kentucky fried chicken’ franchise opened in Utah in 1952. KFC popularised chicken. In the fast-food industry diversifying the market by challenging the established dominance of the hamburger by branding himself as ‘Colonel Sanders’ Harland became a prominent figure in American cultural history and his image remains widely used in KFC advertising to this day. Visions And Mission Of KFC KFC which is short for Kentucky Fried Chicken is the world largest fast-food fried chicken chain. The company features more than 18,000 restaurants in 118 countries and territories. Overseen by CEO Muktesh pant the company recently posted revenue of $23billion. Vision: To be the leading integrated food services group in the ASEAN region delivering consistent quality products and excellent customer food. Mission: To maximise profitability improve shareholder value and deliver sustainable growth after year. Why KFC? To achieve this project’s objective , we needed an organisation where the business is carried out on a large scale and various activities are performed. Therefore KFC was selected because it is capable of fulfilling the purpose of the project, It is suited nearby and visiting it would be easy. Survey Outlet: Address: SN G 12 to 14 , 21 to 24, GF, Glomax mall , p n 17 to 19, near railway station road sector 2 Kharghar , Navi Mumbai , Maharashtra 410210 About Henry Fayol : biography: lifetime : 1841 to 1945 Birthplace : Born In France Profession : mining engineer and management therapist Education: graduation from mining academy at ecole des mines de saint-etienne in 1980. position held : founded the mining company compagnie de commentary fourchambault- decazeville and became its managing director in 1888. At that time the company was nearly bankrupt. 14 PRINCIPLES OF MANAGEMENT AND THEIR APPLICATIONS AT KFC: 1) Division Of Work: The separation of a work process into a number of tasks, with each task performed by a separate person or group of persons. Application In KFC: KFC is based On the concept of division of labour. It has a labour chart according to which positions are assigned to every employee according to their capabilities. Those workers who are good at customer service are assigned as front staff, and those who are good at making and preparation are assigned in the kitchen. Authority And Responsibility:Authority means power to take decision. Responsibility means obligation to complete the job assigned on time. According to this principle there must be balance or parity between the authority and responsibility. Application In KFC : In KFC's , it was observed that each employee is given adequate authority to perform his tasks along with the responsibility to complete it in time. The employees give efficient performance with the presence of required authority, but do not have scope for misuse of authority. 3) Discipline: According to Fayol, “Discipline means sincerity, obedience, respect of authority & observance of rules and regulations of the enterprise”. Application In KFC: Good discipline is an essential in all successful organization . on the basis of my survey , I came to a realisation that KFC's has clear and fair agreements regarding working condition and regulations in the organization . 4) Unity Of Command : Unity of command means that all the forces fall under one responsible commander. It requires a single commander with the requisite authority to direct all forces in pursuit of a unified purpose. Simply put, it means one mission, one boss. Application In KFC : An analysis of the organization structure of KFC's clearly exhibits Unity of command. , being followed at all the levels of the organization . there is clear superior at each level of individual subordinate. 5) Unity Of Direction : 'One unit and one plan' for the group of activities having the same objective is the essence of this principle. It implies that there should be one head and one plan for a group of activities having the same objective. Application In KFC: KFC is a beverage restaurant that aims to serve the customer at its best. This principle is more applicable in big enterprises like unity of command . The front staff, which takes orders, are directed by one manager who runs their order and instruction to the team members. 6) Subordination Of Individual interest into general interest: Any individual's interest that conflicts with an organizational interest must be subordinated to the interests of the organization. Application In KFC : Selfishness laziness and carelessness was always the central issue in KFC. KFC has given a lot of benefits to their employees like 10% off on their meals free drinks paid leaves etc., to feel more associated with the organisations but employees should have some faith in their organisational benefit. 7) Remuneration : Provides for the adequate remuneration to the employees, motivates the employee to perform better, and may ensure safety & security, raise standard of living of the employees. Application in KFC : KFC provides equal pay rates to their employees which is standard pay rates according to IRD and KFC also gives annual leaves to their employees According to other medical benefits fair remuneration creates a fair environment in the organisation among staff. 8) Centralization And decentralization: The concentration of decision-making authority is called centralization whereas its dispersal amongst a group is known as decentralization. According to Fayol, there is a need to balance subordinate involvement through decentralization with managers' retention of final authority through centralization. Application in KFC : Centralization as well as an accurate amount of Decentralization is followed in KFC. 9) Scalar Chain :Scalar chain is a chain of all supervisors from the top management to the person working in the lowest rank. Application in KFC : Information in KFC also follows the scalar chain. The employees can’t directly talk to head office. First they have to communicate with the assistant restaurant manager. Like this the scalar chain goes on. 10) Order : The principle of the order states that a place should be fixed for everything and everyone and everything and everyone should be in its place. Essentially it means orderliness. If there is a fixed place for everything and it is present there, then there will be no hindrance in the activities of business/ factory. Application in KFC: the principle is mainly used at KFC before doing all the preparation we need to put everything sorted in its place to avoid confusion in the end moment. Every day the workplace gets cleaned and workers change the plans for all the ingredients used. 11) Equity : Equity means combination of fairness, kindness & justice. The employees should be treated with kindness & equity if devotion is expected of them. It implies that managers should be fair and impartial while dealing with the subordinates. They should give similar treatment to people of similar position. Application In KFC : KFC treat their employees equally. No discrimination or racism is followed at the restaurant. Each employee has given the same respect and honours that the manager deals with the grievances and problems very nice and effectively. 12) Stability Of Personnel : The management should provide the feeling of job security among the employees because with the feeling of insecurity they will not contribute their maximum in the organisation. Application In KFC: KFC makes sure that the availability of the person whom the organisation to organise the interview and training process again. 13) Initiative:According to Fayol, under this principle, successful management provides an opportunity to its employees to suggest new ideas, experiences, and more convenient methods of work. Fayol believed that employees should be encouraged to take the initiative in the work assigned to them. Application In KFC : KFC understands the importance of the employees hence the employees are equally given a chance to feet free to give any advice any suggestion or change they something about the strategy. 14) Espirit De Corps : It is one of the fourteen principles of management developed by Fayol. He emphasized on the team work. According to him, management must develop a feeling of belongingn belongingness among the employees so that they can contribute maximum to achieve the team goal. Application In KFC : Coordination of kitchen staff fire station staff and production staff helps front staff to feed the customers well. Without the good and sound coordination the best service cannot be given hence orders get delayed dissatisfaction of customers and bad image of the organisation. Checklist : 1) Division Of Work 2) Authority And Responsibility 3) Discipline 4) Unity Of Command 5) Unity Of Direction 6) Subordination 7) Remuneration 8) Centralization 9) Scalar chain 10) Order 11) Equity 12) Stability Of Personnel 13) Initiative 14) Esprit De Crops Conclusion: The 14 principles of management can be used to manage organizations and are useful tools for forecasting planning process management organization and control. Although they are obvious many of these matters are still used based on common sense in current management practices in the organizational. It remains a practical list with focus areas that are based on Henri Fayol’s research which still applies today due to several logical principles after studying all the principles of Henri Fayol and it is clear that my organisational because it ensures the smooth running of an organization.