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  • Participate in Workplace Communication

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    Jeff Lacasandile
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    This document discusses communication in the workplace. It outlines three learning outcomes: 1) obtaining and conveying workplace information, 2) participating in workplace meetings and discussions, and 3) completing relevant work-related documents. It defines communication and describes the types and elements of communication. It then provides more details about each learning outcome, including how to access and share information, participate appropriately in meetings, and accurately fill out various workplace forms.

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    This document discusses communication in the workplace. It outlines three learning outcomes: 1) obtaining and conveying workplace information, 2) participating in workplace meetings and discussions, and 3) completing relevant work-related documents. It defines communication and describes the types and elements of communication. It then provides more details about each learning outcome, including how to access and share information, participate appropriately in meetings, and accurately fill out various workplace forms.

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    © All Rights Reserved
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    Download as pptx, pdf, or txt
    256 views50 pages

    Participate in Workplace Communication

    Uploaded by

    Jeff Lacasandile
    This document discusses communication in the workplace. It outlines three learning outcomes: 1) obtaining and conveying workplace information, 2) participating in workplace meetings and discussions, and 3) completing relevant work-related documents. It defines communication and describes the types and elements of communication. It then provides more details about each learning outcome, including how to access and share information, participate appropriately in meetings, and accurately fill out various workplace forms.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 50

    Participate in Workplace

    Communication
    Learning Outcomes:
    1. Obtain and convey workplace information.
    2. Complete relevant work-related documents.
    3. Participate in workplace meeting and
    discussion.
    What is Communication?
    ● It is derived from the Latin word “communis” which
    means to share something in common.

    ● It is a process of exchanging information, ideas, thoughts,


    feelings and emotion through speech, signals, writing and
    behavior.
    Types of Communication:
    1. Verbal Communication- message is transmitted verbally.
    ○ Oral Communication-spoken words
    ○ Written Communication- signs and symbols
    2. Non-Verbal Communication- body language

    It includes:
    ● Posture
    ● Facial expression
    ● Hand gestures
    Elements of Communication
    1. Speaker – the source or sender of information or message.
    2. Message – the information or ideas conveyed by the speaker.
    3. Encoding – converting your thoughts and ideas into content
    that can be transmitted.
    4. Channel- the means by which the message is communicated.
    5. Decoding- the process of interpreting the encoded message
    of the speaker by the receiver.
    Elements of Communication
    6. Receiver- the recipient of the message , or someone
    who decodes the message.
    7. Feedback – the reactions, response or information
    provided by the receiver after receiving the message.
    8. Context- refers to the environment where
    communication takes place.
    9. Barrier- anything that could impede the process of
    communication.
    01
    Obtain and convey workplace information
    Obtain and convey workplace information
    ● Specific and relevant information is accessed from appropriate sources:
    ⮚ Team Members
    ⮚ Suppliers
    ⮚ Trade personnel
    ⮚ Local Government
    ⮚ Industry Bodies
    Obtain and convey workplace information
    Obtain and convey workplace information
    ● Appropriate Medium to transfer information and ideas

    ⮚ Memorandum
    ⮚ Circular
    ⮚ Notice
    ⮚ Information discussion
    ⮚ Follow- up or Verbal instructions
    ⮚ Face-to-face communication
    NOTE: Used of appropriate
    lines of communication with
    supervisors and colleagues
    Obtain and convey workplace information
    ● Define workplace procedures for the location and storage of
    information
    ❖ Manual-filing system
    ❖ computer- based filing system
    ● personal interaction is carried out clearly and concisely
    02
    Participate in Workplace Meetings and Discussions
    Participate in Workplace
    Meetings and Discussions
    ● Team meetings are attended on-time.
    ● Own opinions are clearly expressed and those of others are listened to
    without interruption.
    ● meeting inputs are consistent with the meeting purpose and established
    protocols.
    ● Protocols
    ⮚ Observing meetings
    ⮚ Compliance with meeting decisions
    ⮚ Obeying meeting instructions.
    Participate in Workplace
    Meetings and Discussions
    ● Workplace interactions are conducted in a courteous manner
    ⮚ Face to face
    ⮚ Telephone
    ⮚ Electronic and Two-way radio
    ⮚ Written letters including electronic, memos, instruction and forms
    ⮚ Non-verbal including gestures, signals, signs and others,
    Participate in Workplace
    Meetings and Discussions
    ● Questions about simple routine workplace
    procedures and maters concerning working
    conditions of employment are asked and
    responded to.

    ● Meetings outcomes are interpreted and


    implemented.
    03
    Complete relevant work related documents
    Complete relevant work related documents
    ● Range of forms relating to conditions of
    employment are completed accurately and legibly.
    ⮚Personnel Forms
    ⮚Telephone messages forms
    ⮚ safety reports
    ● Workplace data is recorded on standard
    workplace forms and documents
    ● Basic Mathematical Process are used for routine
    calculations.
    ● Errors in recording information on forms/
    documents are identified and properly acted upon.
    ● reporting requirements to supervisor are
    completed according to organizational guidelines.
    THANK YOU FOR
    LISTENING!

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