HR Unit - III
HR Unit - III
Job Employee
Training Needs
Requirement Capabilities
Setting standards
Performing training
Feedback & Control
activities
Measuring changes
Methods of Training Effectiveness
• Test-retest method
• Pre-post performance method
• Experimental control group method
• Trainee survey
• Observation method
• Cost effectiveness analysis
• Test-retest method:
• Under this method, the trainees are given a test before
the training. The score of test is computed and preserved
for future reference.
• After the training is completed, the participants again
required to retake test.
• The test is taken before training is to judge the trainees
on their ability and they retake test after the training to
judge what improvement has been made in the training.
• The change in test score indicates the change in the level
of knowledge gained from training.
• Pre-post performance method:
• According to this approach, participants are
first rated before the training program starts.
• After the program is completed, they are again
graded in the real performance.
• This method is very useful to examine the
effects of training on changing the
participant’s knowledge, skills and their
attitude in the real job situation.
• Experimental control group method:
• Under this method, two groups of similar intelligence and
capabilities are formed: control group and experimental group.
• A test is conducted related to important job dimension for both the
groups and the score is computed and maintained.
• Control groups are the groups having no clear instructions and
guidelines to perform on the job i.e no training.
• Whereas, for experimental group, there are clear instructions and
guidelines at work.
• Under this method, if the performance of the experimental group
improves on the job, the training will be said to be successful.
• On the other hand, if performance of control and experimental
groups remain unchanged, training will be considered unsuccessful
in improving the individual and organizational performance.
• Trainee survey method:
• Under this method, trainees are asked questions to
fill-up a form after the end of training program.
• The participants reaction is obtained concerning
clarity of objectives of training, quality of inputs,
presented effectiveness of the presenter,
relationship with other participants, suggestion for
improvement, etc. are considered and evaluated.
• The more positive response of trainees on this point
indicates effectiveness and vice-versa.
• Observation method:
• Under this method, trainees are observed by the
experts during the delivery of training program.
• The effectiveness of training is observed closely.
• Trainee’s are observed on the basis of on the job
training and off the job training.
• Their performance is watched properly and if
there is any mistakes or errors that are recorded.
• Trainees are rated by the scales on their various
aspect.
• Cost effectiveness analysis:
• The basic objective of training is to enhance
individual workers task, job performance ability
and overall organization’s productivity.
• The cost factor must be considered and in long
run cost factor must be recovered through
enhancement in organization’s productivity.
• A training program that ensures cost recovery
through enhancement in productivity is said to
be effective and vice-versa.
Human Resource Development (HRD)
• HR represents the most important resources of organization.
• HRD is concerned with increasing the competencies through
knowledge, skills, attitude, experiences, etc. of the people in the
organization.
• HRD prepares employee to work effectively and efficiently in the
organization.
• The achievement of organizational goal largely depends on
performance of people working in organization.
• HRD is concerned with the provision of learning, development and
training opportunities in order to improve individual, team and
organizational performance.
• It is essentially business led approach to developing people within
a strategic framework.
• It is one of the component of HRM.
• HRD is concerned with preparing the employees to work
efficiently and effectively in an organization.
-DeCenzo & Robbins
• HRD is concerned with the provision of learning, development
and training opportunities in order to improve individual, team
and organizational performance. It is essentially business led
approach to developing people within a strategic framework.
-M. Armstrong
• Therefore, HRD is a process for developing human
competencies through time bound, organizational learning
experiences to improve productive contribution of people for
achieving organizational goals efficiently and effectively.
Emerging Concept of HRD
• Leadership Development
• Talent Management
• Employee Empowerment
• Mentoring
• Leadership Development
Leadership is basically an art of human skill.
It is the process of influencing the subordinates so
that they work hard and cooperate enthusiastically
to achieve organizational goals.
Leadership is a process of influencing people and
providing an environment for them to achieve
organization objectives.
According to McCauley, “Leadership development is
defined as the expansion of a group’s capacity to
produce direction, alignment and commitment.”
• Talent Management
Talent management is usually associated with competency
based HRM practices. The competency set may include
knowledge, skills, experience, and personal traits.
According to Dessler, “Talent management is the automated
end-to-end process of planning, recruiting, developing,
managing and compensating employees through out the
organization.
Talent management is a core element of human capital
management. People generate capital for an organization
through their competence, their behavior, and their intellectual
energy. Talent management focus on soft skills, leadership
development and succession planning. TM is defining trend in
HR.
• Employee Empowerment:
Empowerment is the process of passing authority and
responsibility to individuals at lower level in the
organizational hierarchy. It is giving employees
responsibilities and authority to make decisions
regarding all aspects of the job. Empowered employees
are energetic and passionate. They aspire to do better
because they get reward personally for doing so.
According to the Robins; “empowerment is a
managerial approach in which employees are given
substantial authority to make decisions regarding all
aspects of the job.”
• Mentoring:
This is a modern concept. Many organizations have introduced
mentoring programs to assist employees.
According to Tim Hindle, “Mentoring is a relationship between two
people in which one of them offers advice & guidance to help the
other develop in a particular area.
Mentoring Benefits
• There are many benefits of mentoring. Mentoring helps finding
way of helping employees understanding the way of performing
job for effectiveness. Mentors gives/share experiences and
support their employees in every aspects; and encourage them to
develop networks of their own. Mentoring support the training
programs/schemes and the development of senior managers.
HRD Practices in Nepalese Organizations
• HRD has remained an area of low priority in Nepal. Most
of the organizations lack comprehensive HRD plans.
• The need for developing managerial capabilities among
executives is being increasingly felt in some of the
Nepalese organizations.
• Mechanisms like performance appraisal, training,
Organizational Development, Performance Feedback and
Counseling are being designed to facilitate executive
development in some corporate level big organizations.
• They also have given development authority to the HR
Department; and HR personnel are also actively working
to identify HRD trends in Nepalese organizations now a
days.
HRD Practices in Nepalese Organizations
• From 2017, Nepal government also formed one
separate department for HR Management, and this is
creating a great hope that there will be some
transformational changes in those Nepalese
organizations which have no HR department till date,
and some few HR functions are carried by the
administration department.
• HRD practices in Nepalese organizations is growing
and will be much popular within few years down the
line.
Career Management and Employee Retention
Issues in Nepalese Organizations
In Nepal, formal training and development practice is new
concept. The existing scenario of Training and Development
hindered the HRD programs and it has again created problems
in the areas of career management and employees retention
issues discussed below:
A)NEED OF TRAINING AND DEVELOPMENT
• In Nepalese organizations, they conduct training program for
all level of employees; and this is without conducting proper
training need analysis. They even lack on managing training
need assessment, training outcome evaluation, and proper
follow-up & feedback on training program.
B)TRAINING EFFORTS AND INSTITUTIONS IN NEPAL
• Development of training mechanism in Nepal is still in preliminary stage.
• Most of the organizations lacks training cell in the company and separate
budget for training.
• Nepal Administrative Staff College (NASC) provides various types of off-the-job
training to civil servants.
• Revenue Administration Training Center (RATC)
• Local Development Training Academy (LDTA)
• Judiciary Administration Training Center (JATC)
• Bankers Training Center (BTC)
• Nepal Productivity and Economic Development Center (NPEDC)
• Center for Economic Development and Administration, TU
• Management Association of Nepal (MAN)
• Agriculture Training Center (ATC)
• Hotel Management and Tourism Training Academy(Center) (HMTTC)
• Health Training Centers (HTCs), etc
C)CAREER COUNSELING AND HR PLAN
• All the problems that arise in the organization can not be solved through
training programs. Many young applicants requires a good advice and
career counseling so that to make them aware on which and what kind of
work and roles are suitable for them. Most of the colleges and institutions
lacks on making students aware on such parts. So that in Nepal, career
counseling plays important role.
D)T&D METHODS USED IN NEPLESE ORGANIZATIONS
• The important thing is we lack T&D need assessment in Nepal, and most of
the time we found copying the content and process of T&D from other
organization; which is just wastage of money and time.
• Following are the different types of T&D programs common in Nepal:
1) Induction Training 2) Job Training
3) Crafts Training 4) Training for Promotion
5) Refresher Training 6) Training for Enrollment
E)SCENARIO OF T & D PRACTICES IN NEPLESE ORGANIZATION
• Based on available literatures, personal observation and micro-level research
finding, following practices are conducted in Nepal for T&D.
1) HR Plan and T & D Related Issues
2) Role and Status of HR Department
3) Training Need Assessment
4) Training Methods and Techniques
5) T&D Budget
6) Effectiveness and Outcomes of T & D