Task 1 - PPT - AmarSinghDeo

Telemarketing Team
Recruitment and
Onboarding Process
Introduction
Attracting
Hiring
Onboarding
Identifying Talent
Utilizing popular job boards like Naukri.com, Indeed, Shine, and LinkedIn
Create compelling job posts highlighting job responsibilities, benefits, and company culture.
Emphasize the mission and values of the company.

Recruitment Methods
Recruitment Method Description
Internal Sourcing Employee referrals: Encouraging current employees to refer candidates
Internal job postings: Advertising job openings within the company
External Sourcing Job boards: Posting vacancies on popular job search platforms
Professional networks: Utilising industry-specific platforms
Partnerships: Collaborating with educational institutions or industry associations

to tap into networks
Engaging external agencies to assist with talent acquisition when specific

Recruitment Agencies
expertise is required
Application Procedures
Committed to conducting a fair and thorough application and screening process to identify the most
qualified candidates for our open positions.
Application Submission Confidentiality Initial Screening Shortlisting

All candidates are required to submit All candidate information provided Review all applications to ensure they Shortlisting will be conducted by a
their applications through our during the application process will meet the minimum qualifications and selection committee consisting of
designated application portal or be treated with strict confidentiality requirements specified. The initial HR representatives and relevant
email address. Applications must and in compliance with relevant screening will be based solely on the
hiring managers. Shortlisting criteria
include a comprehensive resume. privacy laws and regulations. Access information provided in the application
will be established in advance .
to candidate data will be limited to materials. Candidates who do not meet
the minimum requirements will be Candidates who best match the
authorised personnel involved in the
notified promptly and their established criteria will be selected
recruitment process.
applications will not proceed to the for further evaluation, such as
next stage. interviews or assessments.
Continued on next page

Application Procedures continued
Interviews Evaluations Candidate Communication Record Keeping

Shortlisted candidates will be invited Detailed notes and evaluations will All candidates, both successful and All application materials, interview
for interviews and/or assessments as be documented for each candidate unsuccessful, will be promptly and notes, assessment results, and related
part of the selection process. during the interview and assessment professionally notified of their documents will be securely
Interviews will include behavioural, process. Evaluations will be based application status. Feedback may be maintained for a defined period as
technical, or panel interviews, on predetermined criteria established provided to candidates upon request, per company's data retention
depending on the nature of the by the selection committee. highlighting areas of strength and policies. Candidate information will
position. All interviews and Consistent evaluation methods will areas for improvement. be handled in compliance with
assessments will be conducted in a be used to ensure fair and objective Communication with candidates will applicable privacy laws and
fair, consistent, and unbiased assessments of each candidate. be clear, respectful, and consistent regulations.
manner. throughout the application and
screening process.
By adhering to this policy, we aim to ensure transparency, fairness, and efficiency in our recruitment process while
selecting the most suitable candidates for our organisation.
Selection, Checks and Offers
Collaborating with relevant
Evaluating candidates objectively Documenting the selection process
How to Select stakeholders to make informed
based on predetermined criteria. and maintaining confidentiality.
decisions.
Verifying educational Using reputable sources and

How to Check Requesting candidate consent maintaining confidentiality
qualifications, employment history,
and handling personal data in throughout the process.
and professional credentials.
accordance with privacy laws.
Extending job offers in a timely

How to Offer Conducting salary negotiations Ensuring clear communication with
manner, clearly stating terms and
and benefits discussions the selected candidate regarding
conditions.
professionally and transparently. next steps.
Structured Onboarding Schedule
Present a detailed onboarding schedule for the first week or
two.
Including training sessions, introductions to team members, and
orientation to company policies and procedures.
Tailored Training Program
Training modules for telemarketing agents, covering product

knowledge, communication skills, and use of relevant tools
Emphasizing on ongoing training for skill enhancement.

Fostering Team Cohesion
Introduce team-building activities to create a positive work environment.
Include icebreakers, team lunches, or collaborative projects.
Setting and Monitoring Performance Metrics
Defining key performance indicators (KPIs) for telemarketing agents.
Discussing the use of regular evaluations and feedback sessions.

Encouraging and Acting on Employee Feedback
Emphasizing the importance of feedback from team members.
Discussing regular feedback sessions and adjustments based

on employee input.
Continuous Improvement Strategies
Strategies for ongoing team improvement, such as training

programs, performance incentives, and recognition.
Thank you!

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Telemarketing Team

Emphasize the mission and values of the company.

Internal Sourcing Employee referrals: Encouraging current employees to refer candidates

Internal job postings: Advertising job openings within the company

Professional networks: Utilising industry-specific platforms

Partnerships: Collaborating with educational institutions or industry associations

Engaging external agencies to assist with talent acquisition when specific

Application Submission Confidentiality Initial Screening Shortlisting

Continued on next page

Interviews Evaluations Candidate Communication Record Keeping

Verifying educational Using reputable sources and

Extending job offers in a timely

Tailored Training Program

Training modules for telemarketing agents, covering product

Emphasizing on ongoing training for skill enhancement.

Introduce team-building activities to create a positive work environment.

Include icebreakers, team lunches, or collaborative projects.

Setting and Monitoring Performance Metrics

Defining key performance indicators (KPIs) for telemarketing agents.

Discussing the use of regular evaluations and feedback sessions.

Emphasizing the importance of feedback from team members.

Discussing regular feedback sessions and adjustments based

Continuous Improvement Strategies

Strategies for ongoing team improvement, such as training

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