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    6 views20 pages

    Effective Communication

    Uploaded by

    Jessica Caisip

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 20

    EFFECTIVE

    COMMUNICATION
    WHAT IS EFFECTIVE COMMUNICATION?
    Effective communication is a process of
    exchanging ideas, thoughts, knowledge and
    information such that the purpose or
    intention is fulfilled in the best possible
    manner.
    IMPORTANCE OF EFFECTIVE COMMUNICATION
    ❏ Effective communication helps to understand a
    person or situation in a better way.
    ❏ It enables us to solve the differences, build trust and
    respect in the organization.
    ❏ Sometimes our message is misunderstood, or we
    misunderstand the received message. Effective
    communication helps us to resolve problems from
    both points of view.
    IMPORTANCE OF EFFECTIVE COMMUNICATION
    ❏ Effective communication helps us to connect well
    with colleagues, teachers, parents, etc.
    ❏ It helps us in decision making.
    WHAT MAKES
    COMMUNICATION
    INEFFECTIVE?
    COMMON BARRIERS TO INEFFECTIVE
    COMMUNICATION
     Emotional barriers and taboos (restrictions).
    - Language differences, unfamiliar accents/words,
    jargon.
     Lack of attention, interest, distractions, or
    irrelevance to the receiver.
     Physical disabilities such as hearing problems or
    speech difficulties.
    COMMON BARRIERS TO INEFFECTIVE
    COMMUNICATION
     Physical barriers to non-verbal communication.
     Expectations and prejudices which may lead to false
    assumptions or stereotyping.
     Differences in perception and viewpoint, cultural
    differences
    7 C’s of EFFECTIVE COMMUNICATION
    COMPLETENESS
    ·Message is complete when it contains all facts the
    reader or listener needs for the reaction you desire.
    ·Communication senders need to assess their message
    through the eyes of the receivers to be sure they have
    included all relevant information.

    *Provide all necessary information. Answer all


    questions asked. Give something extra when desirable.
    7 C’s of EFFECTIVE COMMUNICATION
    CONCISENESS
    ·Eliminate wordy expressions.
    ·Include only relevant statements
    ·Shorten & avoid long explanations.
    ·Avoid gushing (exaggerated) politeness.
    ·Avoid unnecessary repetitions:
    -Use short forms for the second time.
    -Use pronouns.
    7 C’s of EFFECTIVE COMMUNICATION
    CONSIDERATION
    Consideration implies “stepping into the shoes of
    others”: know the audience’s view points, background,
    mind-set, education level, etc. Make an attempt to
    envision your audience, their requirements, emotions
    as well as problems. Ensure that the self-respect of the
    audience is maintained, and their emotions are not at
    harm.
    7 C’s of EFFECTIVE COMMUNICATION
    CLARITY
    ·Emphasize one specific message, goal or idea at a
    time.
    ·Avoid vagueness.
    ·Avoid technical terms which may be hard to
    understand.
    ·Avoid the possibility of misinterpretation. As much as
    possible, your audience shouldn’t have to “read
    between the lines”.
    7 C’s of EFFECTIVE COMMUNICATION
    CONCRETENESS
    · Be precise in presenting facts and figures.
    · Use active voice more than the passive.
    · Use action verbs to make idea clear.
    · Use of image building words where necessary.
    7 C’s of EFFECTIVE COMMUNICATION
    COURTESY
    · Courtesy in a message implies that the message
    should show the sender’s expression as well as respect
    the receiver.
    · The sender's message should be sincerely polite,
    judicious, reflective and enthusiastic.
    7 C’s of EFFECTIVE COMMUNICATION
    CORRECTNESS
    · At the core of correctness is proper grammar,
    punctuation and spelling.
    · The term correctness, as applied to effective
    communications also mean three characteristics:
    -> Use the right level of language.
    -> Check the accuracy of figures, facts and words.
    -> Maintain acceptable writing mechanics.
    WHAT IS LISTENING?
    Listening is the absorption of the meanings of words
    and sentences by the brain. Listening leads to the
    understanding of facts and ideas.
    STAGES OF LISTENING?
    • Hearing
    • Focusing on the message not the person
    • Comprehending and interpreting
    • Analyzing and Evaluating
    • Responding
    • Remembering
    Everyone needs to come up with a short script about the
    issue/problems that everyone encounters due to the failure
    of communication.

    1 – School
    2 – Home
    3 – Church
    4 – Love

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