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Communication Skills: Compiled by Abhishek Mondal
Communication Skills: Compiled by Abhishek Mondal
Objectives
Communication Techniques Listening Speaking and Listening Speaking and Writing General Tips
Communication
Speaking
Know what you want to say Control Fear Stop Talking and Listen Think before you talk Believe in your message Repeat Major Points Find Out what your Listener wants
Communication
Techniques
Define Acronyms Reduce Jargon Level Objections Use Humor Anecdotes and Stories Ask for feedback Increase your vocabulary
Communication
Techniques -continued
Eliminate Audible Pauses Enunciate Clearly Practice Pronouncing Words Properly Exercise Tongue, Jaws and Lips Make Eye Contact Gesture
Communication
Techniques -continued
Pause Speak more slowly Speak faster Vary Your Volume Watch your tone Record your voice
Communication
Listening
Prepare to Listen Focus on the Speaker Screen Out Distractions Concentrate on the Message Listen to Tapes while you commute
Communication
Speaking and Listening
Ask Questions Avoid Daydreaming Accept Accents Use mind mapping Interview Complaints Telephone
General Tips
Reading
Read Keep up with Current Events Read Something Inspirational Use the Internet
General Tips
Non Verbal
Presence Give Nonverbal Cues Check Your Posture Dress Appropriately Smile Touch Shake Hands Properly
General Tips
Attitude
Intend to Improve Visualize Be flexible Be Likable Commit to Being Truthful Empathize Dont take yourself too seriously
General Tips
Attitude continued
Eliminate Negative Feelings Be receptive to New Ideas Take Responsibility Respect the Other Persons Point of View Recognize the Impact of Stress on Communication Be Real
General Tips
Attitude continued
Check Your attitude
General Tips
Behavioral
Laugh Use Good Manners Recognize Manipulative Behavior Recognize Condescending Manners Avoid Words that Hurt Change Abrasive Behavior Handle Disagreements with Tact
General Tips
Miscellaneous
Organize Productive Meetings Consider Experience Level Understand the Importance of Timing Present a Good Personal Image