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Overview

CMSWire is the leading community of customer experience professionals. Our award-winning editorial team explores today’s top customer experience challenges and highlights the most innovative leaders.

Persona A
VP of Customer Experience
Responsible for overall customer experience, customer journeys, voice of the customer and more.
Persona B
Chief Data Officer
Works to ensure compliance, governance and security of a company’s most valuable assets: its organizational data.
Persona C
Director, Call Center Operations
Leads call center, customer service and tech support operations. Manages a diverse group of support workers with a need for regular training and high turnover.
Persona D
VP of Marketing
Leads teams that develop and execute strategic marketing plans to achieve key business and financial objectives with a cohesive voice and message.
Persona E
Senior Marketing Technologist
Owns martech stack cohesiveness and empowers campaign marketers, analysts and CX leadership with reliable data flows.
Persona F
Enterprise Architect
Owns enterprise-wide digital experience and martech stack architecture, including CRM, customer data, MAP, DXP, analytics & BI data flows and contact center enablement.
MEMBER Profile

Seniority

cmsw-pie-chart-1cmsw-pie-chart
The CMSWire community is an influential group of key decision-makers.
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Top Industries

cmsw-bar-chartTop Industries
The CMSWire community is well-represented across several prominent industries.

Our Members

Accenture_logo 1
adobe
autodesk
Credit_Suisse_Logo 1
dell-technologies
Hollister_logo 4
intel
marriot
microsoft
Nordstrom_Logo_2019 1
optimizely
salesforce
Wells_Fargo_Bank 1
workday
xerox
MEMBERSHIP

Geography

North-America_Final
NORTH America

50 %

Europe_Final
EUROPE

24 %

Asia-and-Oceana_Final
ASIA & OCEANIA

24 %

AUDIENCE

How We Serve Them

CMSWire provides powerful resources, information, learning opportunities and connections to help its community members succeed.

Audience Wheel (1)
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Editorial Calendar

The CMSWire editorial teams cover the most important matters of the customer experience community.

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