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Find out how to make changes and manage your Spark account. Learn how to add account authorities, find your account number and how to switch to online bills.
Use MySpark to manage what's happening on your account. You can:
Ready to get started with MySpark?
When you register for MySpark for the first time you'll be switched to online bills instead of posted bills.
To update the email address you get your bills sent to:
Use the Spark app or MySpark online to check your current or previous broadband usage.
You'll need the latest version of the Spark app.
To manage aspects of your account over the phone, call Service Express on 0800 000 000. You can:
Note, if you enter the wrong PIN three times, you won't be able to access your account. To reset your PIN, you'll need to supply your account number and follow the prompts to select a new PIN.
If you'd like a GST receipt of your payment, please message our team. Message us
You can disconnect any services associated with the account. Email us at [email protected] with the following details:
To transfer the account to someone else, the person taking over the number will need to contact us.