Returns

All our products are made to the highest quality standards, and we stand behind them with our 30-day Rest Easy Guarantee. Your comfort, our promise. Wash it, sleep on it, enjoy and have fun with it, just don't damage it. If your ultimate comfort hasn't been achieved, return it! It's that easy.

Yes. You can return one item from an order and then come back and request an additional return from the same order, if it is within the 30-day return window. It is best to return items in as few packages as possible. Provided the products are from the same order, we encourage you to send all returns in one box. Please note, a shipping fee of $2.95 per item will be deducted from your refund.

There is no need to do anything. You can ignore the email reminding you to drop off your return, and just enjoy your purchase.

Your shipping label and mobile/QR code are attached to your Return Confirmation email. If you cannot locate the email in your inbox or spam folder, please contact our customer care team via chat (click the chat button on the bottom right hand of the home page), email at [email protected], call 1-800-323-8000 or follow our step-by-step Return Instructions.

Your return package can be dropped off at my UPS drop off location, nationwide. Find a UPS drop-off location.

We will replace items beyond 30 days if the product is part of Lifetime Guarantee program. To determine if your product qualifies for Lifetime Guarantee, look for this logo or click here.

Custom items are made to order specifically for you and may not be cancelled or returned. Custom orders include items with a monogram and all upholstered furniture: headboards, complete beds, slipcovers, benchers, chairs, stools, and settees which cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order. Please call our Customer Service representatives at 1-800-323-8000 or email us at [email protected].

We’ve all been there, and we’ve got your back. Our Customer Care team will keep your secret and even help you find something that’s more your style. Contact them at at 1-800-323-8000 or email us at [email protected].

Refunds are returned to the original method of payment. Please note, a shipping fee of $2.95 per item will be deducted from your refund. The refunded amount will appear back in the original method of payment within 3-5 business days from when your package is received.

Original shipping fees are non-refundable. In addition, a return shipping fee of $2.95 per item (maximum of $8.85) is deducted from your refund, so your refund will be slightly less than what you paid.

We offer a 100-day trial for your mattress. Because mattresses require some time to adjust, we will not accept mattress returns within 30 days of delivery. If at the end of the 30 days and within the 100-day period, you are not satisfied with the mattress, please contact our Customer Care team at 1-800-323-8000 or email us at [email protected].

We hope you are thrilled with your purchase. Furniture and rugs are shipped directly from the manufacturer. Made to order furniture and rugs are not eligible for returns. For eligible items, if you're not completely satisfied with your purchase, we'll gladly offer you a refund for undamaged items. You must contact us within 7 days of your delivery to arrange a return. The item must be returned within 30 days from receipt of product. A restocking fee will apply to furniture at 25% of the purchase price. Shipping and handing fees are non-refundable. Return shipping and return pick up fees are the customer's responsibility and nonrefundable. We are here to help, please call our Customer Service representatives at 1-800-323-8000 or email us at [email protected].

Unfortunately, we are not able to accept exchanges at this time, but you are welcome to return your item and repurchase what you would like. The comfort experts on our Customer Care team are happy to help you find other options. Contact them at 1-800-323-8000 or email us at [email protected].