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Insurance

August 2024

  • a yellow embossed wallet featuring the Aviva logo

    Consumer champions
    Car insurance error took cost to more than £2,000

    General Accident recorded two accidents against his name instead of one, so his policy soared
  • Lifebelt submerged in swollen River Ouse in the foreground, with flooded buildings in background

    Climate crisis helped drive payouts to seven-year high, say insurers

    Weather-related claims hit £144m in second quarter of 2024 and total payouts rose by 5% to £1.4bn
  • An upturned car burns after it was set on fire in front of houses in Middlesbrough

    England riots: what help is available for affected homeowners and businesses?

    Insurers say they will respond as quickly as possible, while official compensation could be another option

July 2024

  • Aerial footage of the suburban houses and village of Welwyn Garden City in Hertfordshire on a hot, sunny summer day

    Insurance costs are soaring – so here’s how my family cut them

  • A woman at a computer wearing a phone headset

    Insurance: UK watchdog urged to clamp down on ‘abysmal’ claims handling

  • Money Hacks: Top tips for holidays - hammock

    Money hacks
    If things go wrong on holiday: how to claim back or avoid some of the costs

  • Crowds in a queue for airport car hire desk, Lanzarote

    Money hacks
    Ticket to ride: how to cut costs on holiday car hire, train travel and bike transport

  • Money hacks
    Parking to passports: how to check holiday costs and ensure entry into EU

  • Money hacks
    Insurance, pets and phones: how to get the best deal on holiday costs

June 2024

  • A learner driver policy ends when holder passes their test.

    Consumer champions
    Car insurer charged £40 to cancel learner driver policy

    My son’s policy only had few weeks left after he passed his test, but I was still told I owed a fee
  • A row of houses sitting in the middle of floodwater, with their gardens underwater, seen from an aerial view

    Why has the cost of home insurance suddenly gone through the roof?

    Renewal quotes have soared by 42%, on average, in the year to April

    • Your problems, with Anna Tims
      It’s game over after Axa raised my home insurance price by 70%

    • Vehicle damage claims in Wales fall 20% since speed limit cut to 20mph, says insurer

    • Consumer champions
      Esure refuses to cover my home after policy expired

May 2024

  • Paint tester pots, colour charts and a paintbrush

    From paint testers to wardrobe hacks: 12 home DIY dos and don’ts

  • Saga insurance for the over-50s promises to 'put it right'.

    Your problems, with Anna Tims
    Insurer Saga has taken four months to repair my parents’ car

  • Vet examining ear of kitten

    UK watchdog launches full investigation into vet fees for pet owners

  • a big white arrow underneath a big blue car parking sign

    UK drivers warned to watch out for ‘crash for cash’ fraud claims

  • Your problems, with Anna Tims
    A botched RAC rescue turned our French road trip into an ordeal

  • Consumer champions
    EasyJet’s travel insurance said ‘no’ to my valid claim

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