Mabel Msonthi is user support manager for guardian.co.uk
May 2017
Engineering blog
How our userhelp team became more digitally focused
Embedding our userhelp team within development helped us gain a much better relationship with our readers.
August 2005
Foibles
Moaners
November 2004
Leagle eagles
Support staff
May 2004
Court marshals
It's an unpredictable job requiring careful training and coolness under pressure. Mabel Msonthi on court clerks.
January 2004
Safety harnessed
Negligence can be costly as well as debilitating at work. Mabel Msonthi talks to the professionals about the dos and don'ts of health and safety.
July 2002
Making money
Servants of the crown
November 2001
Madeleine Bunting's working lives column
Keep the trainer on the rails
A course is only useful if the person leading it knows what the delegates expect, says Mabel Msonthi.
June 2001
Messing about on the river
A week's adventure on the Amazon sees Mabel Msonthi bird-watching at 5am and losing herself in the dense forest - not to mention catching her own piranha for dinner
February 2001
Commons touch
As parliamentary secretary to two MPs, Philipa Coughlan tells Mabel Msonthi what it's like at the heart of Westminster
January 2001
Fully booked
Lynda Page wrote her first novel in her lunch hours, while a secretary. She tells Mabel Msonthi how and why she still juggles two jobs despite literary success.
November 2000
Behind the screens
Madeleine Bunting's working lives column
Ways with words
October 2000
Black and Asian people obtain more degrees than whites. So why do so few get senior jobs?
Dramatic interlude
September 2000
Living history
What's it like to work for an organisation that began before 1066? A lot more modern than you'd think, Joanne Dunnachie tells Mabel Msonthi
