Avoid this bank. They don't care about your situation or what you need help with.
I've been an Axos banking customer for several years and have had issue after issue with the app not working and customer service on many occasions. I have had my debit card stop working several times when i needed it most, and they say they were "performing maintenance"? Every time I have called to speak with someone at Axos, I can barely understand them and they have very robotic, emotionless responses. They act like they can care less about you or situation and are rushing to get off the phone or chat with you. It's like they've met their quota for the day so they're done. Don't get me started on their mobile deposit system in the app. It rarely works and when it does they have a 7 day waiting period on your deposit to go in. They're kind of a joke.
Date of experience: August 21, 2024
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