Absolutely the most incompetent people…
Absolutely the most incompetent people I have ever seen.
Just got off the phone with Chase. My husband and I have both a checking and a savings account here. Recently, my cousin passed away, and I was secondary trustee for her mother, which meant that responsibility is now mine. My aunt has a trust account at Chase that I am now responsible for. I had Power of Attorney document; trust document that listed my name, and they still waffled about transferring it to me. Finally, a week or more later, that came through. Then, I opened up a 2nd checking account in order to pay for my aunt's care. No problem there- they want my money. Bur when I tried to make the first payment to her caregiver, it was like Fraud! Fraud! Fraud! So, after 3 more phone calls, numerous verification questions, I was told, ok it's now fixed. Give it 10 minutes and then try again. I waited 20 minutes. Then tried again. No luck. Another Phone Call!!! This lady seemed to have a better handle on things, got it working and I sent out the first payment. Today I went online to make the next monthly payment, only to discover that the account has been locked due to suspected fraud. Locked!!! When I called, I am now going to have to go in to my local branch, and they will unlock it. I received No Notifications!!!!. I went back and checked my email and text messages in case I had somehow missed it. Nope. No notifications.So tomorrow I will go in to the bank and try again. Somehow I have the feeling it won't be easy.
Do not use this bank, they are horrible.
Date of experience: August 20, 2024