Extreme chipmunk damage to wiring / AC Vent systems on a Honda Pilot
I am a 76 year old male and this was the first automobile claim I have ever entered since starting to drive at 16. I am a good driver and I am lucky. The NJ Manufacturer's adjuster, a lady, gave me excellent instructions and my mechanic sent numerous photos and detailed explanations on a timely basis. My claim was really weird, chipmunks, several families it seems, took up residence in the AC vents and under the hood of our Pilot that my wife drives daily. The rodents built nests in the vents, had babies, stored large numbers of acorns and chewed on so many wires under the hood and the dash that mechanic didn't know how the car was running. The AC stopping was the first major clue. Our mechanic has been exclusively used for around 12 years on a 2002 Tahoe (246,000 miles) and a 2011 Pilot with (204,000 miles). Excellent honest mechanic and his son. The fuse box was melted in places. Major repair job of our engine electronics and eaten parts!
NJ Manufacturers was efficient and timely in covering my repair cost less my deductible. Pleased with professionalism handling our claim.
Date of experience: July 12, 2024