NJM Insurance Group Reviews

At 51 i had my first major accident, it was devastating for me, car ended up being a total loss. The ease of contacting NJM, processing a claim, speaking with the representative and getting knowledgeable help was a great experience. I would refer NJM to anyone looking for insurance. which i actually did, after my great accident my son decided to switch to NJM!

Date of experience: July 30, 2024

Took Great Care,After Accident Paper work Started Same Day,Gave Body Shops Mjm Uses,Picked Lees Auto Body. They Called Same Day To Set Up An Appointment,CouldentBe More Satified.

Date of experience: August 13, 2024

Staff are knowledgeable, compassionate and reliable. Only wish the allowance for car rental was a bit more, as you cannot rent a car for $30 per day. No matter what, there are many out of pocket expenses after you have an accident, so paying the additional fee per day for a rental adds up and is a burden. However, my experience has been a very positive one because of NJM.

Date of experience: August 11, 2024

Fast. Kept us informed. Great repair shop. Num made a bad experience tolerable

Date of experience: August 21, 2024

NJM has always been efficient in handling my questions and claims both automobile and homeowners.

They have a good network of convenient repair facilities that do quality work. Communication is via multiple modes - voice, email and text and you get updates on progress of claims.

My recent experience was stellar and they did all the work in getting my pre-paid deductible back from the other driver's company.

NJM is a highly recommended company.

Date of experience: March 22, 2024

NJM have been my Home Owners Insurance for over 20 years. I must say I spoke with Ava Mclauren on yesterday about my Home Owners Insurance claim..Can I tell you this..AVA was Kind Compassionate but must of all she was understanding. A company like NJM is well known in many States. I do not know what State Ava works in. If you ever get a chance to speak with Ava you will all agree she is a amazing Agent to speak with..I trust NJM with my Auto & Home..

Thank you NJM for hiring a caring customer service agent

Date of experience: August 12, 2024

The car looks like the first year I not it. They had it detailed and I appreciate that. The repair was perfect and the personal courteous and professional.

Date of experience: August 17, 2024

Is was very good to me I’m always send people to this insurance company, I gave him a start because must off the time I receive the commission from the company that was good

Date of experience: August 17, 2024

Claims adjuster was attentive and available. Walked us through the claim

Date of experience: August 21, 2024

Contrary to what we encounter today, NJM provided me outstanding service at the time that I had to claim a hit and run. Representative, adjuster, auto shop (Berkeley Auto Body), rental vehicle service, everything! Thank you for making it a smooth process. Please continue to strive for greatness.

Date of experience: August 06, 2024

Kimberly went above and beyond helping me and kept me updated

Date of experience: August 21, 2024

I really did not have to do a thing during the entire process, which was great, though what made it easier was that the other person also has NJM as well.

Date of experience: August 11, 2024

I had two claims for the same time. NJM was responsible for processing the claims. However the contracted garage, Branning Collision, missed our expectations on delaying both estimate and repair schedules. Also Branning Collision raised both the supplemental estimates by 50% more than the initial estimates, especially the dent on rear hood definitely needed no extra material nor labor. They abused the insurance system, who NJM didn't look over well on behalf of consumers' benefits.

Date of experience: August 18, 2024

Dawn was so courteous and so professional while explaining everything in detail. I greatly appreciate it. She is clearly an asset to NJM. John Noble.

Date of experience: August 10, 2024

My car was hit and run NJM and everyone I spoke was so professional and handle everything fast.

Thanks NJM

Date of experience: August 18, 2024

This auto insurance is the best I ever had. They will handle everything for you provided you use their vetted companies. Everyone I ever spoke to at this company is caring and knowledgeable. This company will be missed when I move out of state.

Date of experience: August 11, 2024

NJM recently had my vehicle repaired after I was hit in the rear. Agent was the best always in contact with me all along the way from estimate to repair.

NJM provided me with updates on my claim and was fast acting in resolving the issue up to and including refunding my deductible.Agent handling my claim is the best.

Date of experience: August 03, 2024

terrible customer service, a woman named Gabby from 1st Parsippany kept me on hold after giving her all the information, at this point i was 15 min into the call. I was put on hold for an additional 15 min just for her to say she couldn't find the policy with the phone number I was calling from, after typing in the number and also verbally telling her. It doesn't take 15 minutes to confirm a phone number, that hold was done deliberately.

Date of experience: August 17, 2024

The ease of filling my claim with no hassle and the very quick reimbursement for my rental. A+ company

Date of experience: August 18, 2024

I am a 76 year old male and this was the first automobile claim I have ever entered since starting to drive at 16. I am a good driver and I am lucky. The NJ Manufacturer's adjuster, a lady, gave me excellent instructions and my mechanic sent numerous photos and detailed explanations on a timely basis. My claim was really weird, chipmunks, several families it seems, took up residence in the AC vents and under the hood of our Pilot that my wife drives daily. The rodents built nests in the vents, had babies, stored large numbers of acorns and chewed on so many wires under the hood and the dash that mechanic didn't know how the car was running. The AC stopping was the first major clue. Our mechanic has been exclusively used for around 12 years on a 2002 Tahoe (246,000 miles) and a 2011 Pilot with (204,000 miles). Excellent honest mechanic and his son. The fuse box was melted in places. Major repair job of our engine electronics and eaten parts!

NJ Manufacturers was efficient and timely in covering my repair cost less my deductible. Pleased with professionalism handling our claim.

Date of experience: July 12, 2024