Had an issue with $5000 being withdrawn…
Had an issue with $5000 being withdrawn from my external bank account and placed into their new Cash Account. They insist that I made this transfer, that it happened at 10pm from my computer. I did not make this transfer. They said they would do an internal review, but I have not had any answer from them as of yet. I was able to transfer the money from that Cash Account back to my External account after about 4 days, but this situation really scares me and has left me extremely concerned about Raisin. I have 3 CD's that matured and I renewed them because I was too afraid to deposit them into that cash account. By the way, the cash account is non-interest bearing.
I am not editing, but adding to my review as follows:
They respond, but have yet to explain how and why the $5000 transfer happened. That is my concern and I will not be a happy customer until they can explain how the transfer of funds that I did not do, happened!
Date of experience: June 25, 2024