25,045 total
Great seller, a lot to choose in very good prices, very quick delivery as usual. I will definitely come back as I did this time. This is my favourite watch seller (bought there few watches already).
Date of experience: September 09, 2024
Reply from Goldsmiths
Hi Mr. Konrad,
Thank you for leaving a 5* review.
We are pleased to hear that you are are happy with our services an we look forward to welcoming you back soon.
Best wishes,
Lubel
Experience with the staff with great, all were professional and made the event enjoyable. Initially when we were looking for something we got into a conversation with a younger member of staff who went into the history of a particular brand, his enthusiasm and knowledge probably influenced our eventual choice. Really happy with the item and also the detailed aftercare which comes with the product.
Date of experience: August 31, 2024
Reply from Goldsmiths
Hi,
Thank you so much for the 5* Review.
We are pleased to hear about the experience you had with the Showroom and with our colleague who shared his knowledge with you. Thank you for choosing to shop with us.
Best Wishes
Kim
Went into the branch in Bradford, staff were very friendly, helpful and knowledgeable. Ordered the watch in store and it arrived the next day! Fantastic Service
Date of experience: September 07, 2024
Reply from Goldsmiths
Hi Matt,
Thank you for leaving us a 5* review.
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Best Wishes
Kim
Hi wanted to buy an eternity ring for my wife. Very professional and listened to what we wanted and knew the products and explained all the information clearly to us. Would definitely use again and thank you Lynsey for your help.
Date of experience: September 05, 2024
Reply from Goldsmiths
Hi,
Thank you for leaving a 5* review.
We are pleased to hear that you are happy with the service you received from Lynsey. I will be sure to pass on your feedback and we look forward to welcoming you back soon.
Best wishes,
Lubel
I purchased a blue Longines Spirit Zulu Time (£3K) watch, but their QC is terrible, and they delivered a piece with a faulty leather strap with a deep brown mark in the blue leather. I tried to get a replacement/exchange in store, and was told I would have to wait 7-10 days. I even offered to pay extra for stainless steel bracelet version, if they could price match the other colours, which were discounted on their website, they said they can't match the price of the black or green as they are on sale, and the blue is not. I asked for a refund, but they said they need to post the watch to their head office - and it will take 7 - 10 days to request the refund. Customer service was just terrible in the store, and I was glad to walk out, and walk into another watch shop to take my business there.
Date of experience: September 11, 2024
Very attentive and pleasant staff who could not do enough for you. Very approachable. We need more staff likes yours in other shops. Customer service outstanding.
Date of experience: September 05, 2024
Reply from Goldsmiths
Hi Zoe,
Thank you for the 5* Review.
It is wonderful to hear that you found the staff Very attentive, pleasant and very approachable. I am sure that the team will be thrilled with your feedback.
Best Wishes
Kim
Had exactly what I wanted online although didn’t have much choice with the ring size. Luckily the one size available fitted one of his fingers! Had to wait several weeks for delivery but it was worth it. Item arrived earlier than expected and was packaged well.
Date of experience: September 01, 2024
Reply from Goldsmiths
Hi TAJ,
Thank you for leaving a 5* review.
We are delighted to hear you are happy with our services.
Best wishes,
Lubel
Great quality stud gold earrings - well packaged and next day delivery .
Good product good service
Date of experience: September 10, 2024
Reply from Goldsmiths
Hi Rachel,
Thank you for leaving a 5* review.
It is wonderful to hear that you are pleased with the quality of your earrings and the speed of the delivery.
Best wishes,
Lubel
Very friendly and knowledgeable staff in the
Metrocentre store. Gave me background snd some history on the suppliers mapping and webb which was very interesting. Went that extra mile. Excellent service
Date of experience: September 05, 2024
Reply from Goldsmiths
Hi Carol,
Thank you for leaving a 5* review.
We are delighted to hear that you found our Metro Centre colleagues very friendly and knowledgeable. I will be sure to pass on your feedback.
Best wishes,
Lubel
Bought earrings for my daughter. They arrived next day, very well packaged and postage was free.
Date of experience: September 11, 2024
Purchase process was OK. However this is the 2nd watch that has been delivered with quality issues. This Rado is bronze and has definitely been tried on and has marks on the body of the watch. I have written to customer service but have not received the response!
Date of experience: September 11, 2024
Really great service! We recently purchased our wedding bands and the team have been great with advice and all round excellent service
Date of experience: September 08, 2024
Reply from Goldsmiths
Hi Jack B,
Thank you for the 5* Review.
I am pleased to hear that you received all round excellent service and the Showroom supported you with the purchase of your wedding bands.
Best Wishes
Kim
Picking up the item was easy, with thorough ID checks etc.
Then when the watch I bought needed to be adjusted, and then adjusted again (indecisive partner) nothing was too much for the representative at Bluewater.
Date of experience: September 07, 2024
Reply from Goldsmiths
Hi Andrew,
Thank you for the 5* review.
We are pleased to hear you were able to adjust your item in the store, and we are pleased you are happy with the service.
Best Wishes
Kim
Sale price advertised was no longer available. Contacted customer support who agreed to honour the sale price.
Date of experience: September 10, 2024
Reply from Goldsmiths
Hi Piyush,
Thank you for leaving a 5* review.
That is great to hear that you received a good service.
Best wishes,
Lubel
Great experience. Good advice from Callum at the Trafford Centre branch. He made me feel at ease and helped through the whole process of purchasing while attempting to get the best deal too. Will go back for future purchases certainly!
Date of experience: August 30, 2024
Reply from Goldsmiths
Hi Saleem,
Thank you for leaving us a 5* review.
We are delighted to hear that Callum made your experience smooth and easy. We look forward to welcoming you backs soon.
Best wishes,
Lubel
Just a chance visit. Very helpful. Have us lots of advice. Helped us make a choice and purchase. Also explained next day delivery option. All good.
Date of experience: September 08, 2024
Reply from Goldsmiths
Hi Dennis,
Thank you for leaving us a 5* review.
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Best Wishes
Kim
Wonderful staff. The staff couldn't have been more helpful and kind. The team member paid special attention to including my brother (who has special needs) in our conversation. The item(s) I bought were beautiful and very reasonably priced. I could not recommend the store more highly. I will be buying from you again very soon.
Date of experience: September 01, 2024
Reply from Goldsmiths
Hi H Clutton,
Thank you for leaving a 5* review.
It is fantastic to hear that you and your brother were provided with an excellent service.
Best wishes,
Lubel
Excellent delivery time & free at that. Item received was well packaged and as expected
Date of experience: September 11, 2024
Absolutely brilliant service from the Darlington branch of Goldsmiths,very professional,polite,honest and friendly. They got my Tissot Seastar repaired and looking great again.They kept me informed about the progress of my watch whilst being repaired at Tissot and contacted me as soon as it got back to the store.Thanks again Goldsmiths Darlington 👌👌👌
Date of experience: September 02, 2024
Reply from Goldsmiths
Hi,
Thank you for leaving a 5* review.
We are glad to hear that you received a brilliant service from our colleagues at our Darlington showroom. I will be sure to pass on your feedback and we look forward to welcoming you back soon.
Best wishes,
Lubel
My experience in your Portsmouth store was very good we were served by Jade she was very helpful and nothing was too much trouble. I tried a ring on in store but couldn’t get it on so went a size bigger which when collecting the following week found my finger had gone down and the size bigger was too large. Jade didn’t hesitate in changing it to the smaller size filling in all the paperwork that went with it. She was polite and friendly throughout the store isn’t one iv ever shopped in but after my experience iv just had I would definitely buy from there again
Date of experience: August 31, 2024
Reply from Goldsmiths
Hi Melanie,
Thank you so much for taking the time to write a 5* review on the attentive and professional service you received from Jade. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best wishes,
Lubel
