8,810 total
Excellent customer service, agents understand your needs and react speedily and efficiently. Very polite and helpful. The product is also excellent. Works for my needs and don't believe I've ever had an issue. Thank you
Date of experience: August 15, 2024
Great day. I was having issues loading this VPN when I reached out for support. After reading the set up guide, I uninstalled and re installed and have had no problems thereafter. Additionally, I switched to annual payments and received a $63 discount. Way to go IP Varnish.
Date of experience: August 12, 2024
The real deal is you are totally anonymous nobody knows who you are keeps the government from seeing what you are looking at and doing
Date of experience: August 12, 2024
The same thing has happened to me!
I recently looked at ipvanish.
I was debating on completing the 2 year subscription or waiting.. I was exiting the ipvanish website and intended to come back later when a pop up screen appeared and offered an additional 25% off if I completed the order.
I completed the order but did not receive the additional 25% discount.
Date of experience: July 22, 2024
Date of experience: August 10, 2024
Reply from IPVanish
Hello, thank you for your feedback. We sincerely apologize for the frustration you've experienced regarding the 25% discount. We understand that this is a significant inconvenience, and we value your business.
Please contact us directly at [email protected] with your account information. We'll review your order details to identify why the discount wasn't applied and take immediate action to rectify the situation.
We appreciate your patience and understanding. Our goal is to provide you with a positive experience, and we'll do our best to make things right.
Sincerely,
The IPVanish Team
Well 1st it affordable, 2nd it's easy to use, 3rd it's reliable and 4th and most important... It keeps me PRIVATE!!!.
Date of experience: August 14, 2024
Secure & fast internet which most important for me and here IPvainsh on top providing to its customers with trust
Date of experience: August 15, 2024
The agents answer your questions in a quick matter. They try to help you with your problem. IPVanish great
Date of experience: August 05, 2024
I had this site 2/3 years ago . Very happy to be back and saving money with good Internet protection
Date of experience: August 14, 2024
Had a few questions regarding the setup and wasn’t able to get any information. But overall the service is very good
Date of experience: August 09, 2024
Reply from IPVanish
Thank you for taking the time to share your feedback. We're pleased to hear that you find our service to be very good.
We apologize that you had difficulty getting your questions answered. Our goal is to provide excellent customer support, and we regret any inconvenience you experienced.
Please feel free to reach out to our support team at [email protected]. We're available 24/7/365 to assist you with any questions or concerns you may have.
We appreciate your understanding and continued support.
I have no additional comments at this time. Just happy to have this service. Thank you
Date of experience: August 06, 2024
This VPN is easy to install, reliable, clean in presentation and execution; a solid performer. I highly recommend this VPN. No marketing BS like Norton.
Date of experience: August 08, 2024
I'm new to this type of technology and want to do everything I can to protect my family,BUT my biggest issue is that I can't connect to my bank if I'm not using my home network. I'm still checking my options.
Date of experience: August 01, 2024
Ive tried 3 different brands of vpn. I personally found ipvanish the most easiest user friendly experience out of others. Topped with genuine fast customer care. And plenty of offers on. Highly recommended by me thanks 🙏 this is my 3rd yearly subscription so keep us customers happy as always 🤝
Date of experience: July 26, 2024
Although the problem turned out not to be IPVanish's. I was pointed to a way to trouble shoot the issue and come to a fix.
Thanks for the help
Date of experience: August 14, 2024
I paid for a two year deal and IPVanish was a good product and worked perfectly. Just before the 2 years was up I went to my account and turned off the auto renew as I did not want to start paying the high monthly fee. I was very surprised that on the day my 2 years was up I was charged the first monthly fee and when I went to my account the Auto Renew was turned back on. I immediately complained and cancelled the account as asked for an immediate refund as I had turned the auto renew off, but they refused. I have raised a complaint with PayPal to try to get the money back.
Date of experience: July 20, 2024
Reply from IPVanish
Hello,
We're sorry to hear about your experience with the auto-renewal and subsequent billing issue. We understand your frustration and want to help resolve this as quickly as possible.
To best assist you, we kindly request that you reach out to our management team at [email protected] from the email address associated with your account. This will allow us to quickly locate your account information and review the interactions you've had with our customer service team.
We value your feedback and take these matters seriously. Our goal is to make things right and ensure you're satisfied.
Thank you for your understanding and cooperation.
Sincerely,
The IPVanish Team
It was easy to set up, however, my internet speed went way down when using it for IPTV. I contacted their support and was told they don’t support IPTV. So I canceled my account and subscribed to Surfshark who do support IPTV. It would be helpful if IPvanish indicated this on their website, it would have saved me a lot of time and frustration.
Date of experience: July 26, 2024
Reply from IPVanish
Thank you for taking the time to share your feedback about your experience with IPVanish. We apologize for the frustration you encountered with IPTV and for the miscommunication regarding our support for it.
We can assure you that IPVanish does indeed support IPTV. We're continually working to optimize our network and configurations for various streaming services. We'd greatly appreciate the opportunity to help you find a setup that works seamlessly for your IPTV needs.
To better understand your specific situation and provide tailored assistance, please contact our management team directly at [email protected]. We'll review your correspondence and work with you to find a solution.
We value your feedback and take it seriously as we strive to improve our service and communication. Thank you again for your understanding.
Sincerely,
The IPVanish Team
I recently re subscribed to ipvanish.
I was debating on completing the 2 year subscription or waiting.. I was exiting the ipvanish website and intended to come back later when a pop up screen appeared and offered an additional 25%off if I completed the order.
I completed the order but did not receive the additional 25% discount.
I was disappointed not to receive the discount as promised. I am considering cancelling my subscription and informing my credit card company to dispute the charge.
Date of experience: July 22, 2024
Reply from IPVanish
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you've experienced regarding the promotional discount. We understand your disappointment and want to assure you that we value your business.
To best assist you with this matter, we kindly ask that you reach out to our dedicated customer support team at [email protected] from the email address associated with your account. This will allow us to quickly locate your order details and investigate the issue with the discount.
We appreciate your patience and look forward to resolving this for you as soon as possible.
Sincerely,
The IPVanish Team
Easy to use and understand. Excellent VPN with the ability to install on multiple devices.
Date of experience: August 09, 2024
I’ve always had great customer service with IPVanish technical support staff. I’ve found them all very knowledgeable, and have always been able to solve issues the first call. Additionally, in the 5 years I’ve been using their VPN, I’ve only had to use their support 3 or 4 times. It’s a solid product
Date of experience: July 25, 2024
Hello, my old VPN contract has come to an end, I looked for an offer, IPVanish offer was the most attractive, and I got it, it is easy to use, good speeds, there is no lag when watching IPTV TV. A good program from a well-known name at a good price.
Date of experience: July 26, 2024
