Returns Made Easy
Feel confident shopping at Tumble with our convenient returns and exchanges. Didn't find the perfect rug? Don't worry. We'll streamline the exchange process for you.
Feel confident shopping at Tumble with our convenient returns and exchanges. Didn't find the perfect rug? Don't worry. We'll streamline the exchange process for you.
You can return or exchange your rug for any reason within 30 days. There are absolutely no restocking fees. We cover 100% of the costs to return your Rug and Rug Pad.
Free Shipping and Free Returns applies to all Rug orders within the Contiguous US (excludes Hawaii, Alaska, and U.S. Territories). Rug Swatches do not qualify for free returns.
In order to be eligible for an exchange, the item must be in new and sellable condition. All returned items must have no visible damage, stains, or pet hair. Please note that you may only exchange once. We do not accept an exchange of an exchange.
Step 1: Visit Our Return & Exchange Center
To initiate a return/exchange, please visit our Return & Exchange Center. Make sure to have your order number and email address ready.
Step 2: Fill Out the Form
When filling out the form, you can indicate whether you would like to initiate a return or an exchange. Upon completing the form, we will review your request and email you a prepaid FedEx label to return your item(s) upon approval.
Step 3: Pack & Ship
From your email, you can print your prepaid FedEx label. Pack your item(s) and attach the shipping label. Alternatively, you can scan the QR code in the email at the drop-off location instead of printing the label.
All returns will be sent to our warehouse facility located at:
2451 Britannia Blvd, San Diego, CA, 92154, USA
If you have any questions at all, we’re here to help!
Use the contact form on this page, or email us at hello@tumbleliving.com