Welcome to the Support page. Hours shown are Standard Plan hours excluding Verint holidays (requires Verint Connect login). Customers with 24 x 7 plans should utilize the same contact information shown for after hours.
Click here for Fraud and Security Solutions.
Customer Engagement Solutions
All Regions | Support Portal | Hours |
---|---|---|
Verint Connect | https://connect.verint.com (requires Verint Connect login) | 24 x 7 |
Region | Phone | Hours | |
---|---|---|---|
Americas | +1-888-983-7468 (Toll Free) +1-770-754-1870 | n/a | Monday – Friday 8am to 8pm ET |
EMEA | +44 (0) 845 843 7333 | n/a | Monday – Friday 8am to 6pm UK |
Australia/ New Zealand | 1-300-837468 (within Australia) +61 2 8907 0300 | [email protected] | Monday – Friday 9am to 6pm Local |
Japan | +81-362-610970 | [email protected] | Monday – Friday 9am to 6pm Local |
North Asia Hong Kong, China, Taiwan and Korea | +852 8103 0104 | [email protected] | Monday – Friday 9am to 6pm Local |
ASEAN | 800 852 8231 (within Singapore) +65 64865456 | [email protected] | Monday – Friday 24 x 5 |
India | +91-80-4018-6577 | [email protected] | Monday – Friday 9am to 6pm Local |
Israel | +972-77-555-1741 | [email protected] | Sunday – Thursday 9am to 6pm Local |
Fraud and Security Solutions
Link | Description |
---|---|
Access Resources | Information for Support Apps, Training, RMA guidelines and Support Plan summary |
Verint Connect | Access the Fraud and Security Solution area on Verint Connect – additional login required |
Create Case: EdgeVMS only | Use this form to create a case for EdgeVMS Product Support |
Region | Phone | Hours | |
---|---|---|---|
North & South America | +1-888-585-7059 | [email protected] | Monday – Friday 8am – 8pm ET |
EMEA | +44 (0) 1932 509000 | [email protected] | Monday – Friday 8am – 6pm UK |
APAC | +44 1932 509000 | [email protected] | Monday – Friday 9am – 5pm SGT |