Ours Wellness – Privacy Policy
Updated September 21, 2023
Welcome to Ours Wellness, a virtual couples therapy platform that matches you and your partner (our “Clients”) with an experienced provider (“Provider”) who fits your needs. We also welcome our Providers who use our platform to provide couples with counseling and support. When we say “you” or “user,” we’re referring to anyone who interacts with our Services (defined below), including Clients and Providers.
First, a note about Ours Wellness’s commitment to your privacy:
Ours Wellness deeply values its role in assisting Clients with accessing and receiving counseling and support. Central to that promise is safeguarding the privacy of personal information, including Client’s personal information that is protected by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) (referred to as protected health information (“PHI”)) and Clients’ and Providers’ personal information that may not be considered PHI.
The Provider’s Notice of Privacy Practices (“NPP”) and our Privacy Policy describe our privacy practices in user-friendly terms, including what information we collect in order to help provide you with our health care, what we use your information for, how we may share your information when needed, and the rights and preferences you may have with respect to your personal information.
Here are a few things we want you to know:
- Definitions. So we are clear about the terms we are using, when we use the term “Personal Information” in this Privacy Policy, we mean information about you that is personally identifiable to you, such as your contact information (e.g., name, address, email address, or telephone number), and any other nonpublic information that is associated with such information. And when we use the term “Cookies,” which is defined further below, we mean the small pieces of information that a website sends to your browser while you are viewing that website.
- We only collect the personal information we need in order to provide you with, or allow you to access to, our app and website (collectively, the “Services”). We do not collect more information than we need. The personal information that we ask Clients to provide us, or give you the option to provide us, is intended to help Providers deliver high-quality counseling and support services to Clients.
- We do not use your personal information for purposes unrelated to the reasons for which it was collected, or unrelated to your reasonable expectations. We know it is important to you that you be aware of all the reasons that your information is handled by Ours Wellness and Providers. Our stewardship of the information you entrust to us is of the utmost importance. We hold that stewardship of your personal information to the same standard we would expect for ourselves and our families.
- We do our best to minimize the amount of data we store. We understand the importance of keeping the personal and sensitive data that we may maintain to a minimum.
- We do not sell your personal information. We will not sell your identifiable personal information to third parties.
- We offer you ways to control your personal information and express your preferences. We provide you with a variety of ways to exercise control over your personal information, including making certain data collection optional, providing you with direct control over updating and editing your user profile, and providing you with unsubscribe options.
This Privacy Policy describes how Ours Wellness, Inc. (“Ours Wellness,” “we,” “us,” or “our”) handles personal information that we collect through our digital properties that link to this Privacy Policy, including our Services, as well as through social media, our marketing activities, and other activities described in this Privacy Policy. The website and/or Services do not constitute professional advice, including medical advice or medical care, but are intended to provide general information to you. The Providers who use our Services and deliver services through our Platform may provide professional advice and services.
We may collect or receive certain personal information and other data about you that is governed by federal law, such as HIPAA, on behalf of the Providers who use our platform. Our collection and use of that personal information is subject to the business associate agreement between us and the Providers, if applicable, and the Provider’s NPP, if applicable, which governs their use of, disclosure of, and access to information protected by HIPAA. This Privacy Policy does not intend to include information about how we handle HIPAA-regulated PHI.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services. We also encourage you to review our Terms of Use to understand other requirements and limitations related to your use of the Services. Unless otherwise defined in this Privacy Policy, capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Use.
This Privacy Policy is provided in a layered format. You can jump to a specific section by clicking on the section name below:
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We may collect your personal information when you interact with us through our Services, or by other means. We may also automatically collect information regarding your use of our app or website as you use it. |
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We may use your personal information for various purposes connected with your interest in our Services, and to allow us to maintain and improve our Services. |
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We will not sell your personal information or collect more of it than we believe we need. We may share your personal information with certain third parties, such as with our service providers, as directed by you, and in order to provide you with information that we believe may be of interest to you. |
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You may have certain choices regarding our collection, use, and disclosure of your personal information. |
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Our Services may contain links to websites that are not operated by us and that are subject to third-party privacy policies and other terms. If you click on those links, the privacy policies and terms of use on those websites would control how your personal information is used and collected. |
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The security of your personal information is of the utmost importance to us, and we maintain appropriate safeguards to protect it. Our Services are operated exclusively in the United States. |
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You must be at least 18 years old or older to use our Services. |
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We may change this Privacy Policy from time to time to reflect new services or changes in our data practices or relevant laws, in which case we will clearly notify you. |
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You may contact us for comments or questions in various ways indicated below. |
Personal information we collect
Information you provide to us. Personal information you provide to us through the Services or otherwise may include:
- Contact Data, such as your name, pronouns, email address, mailing address(es), and phone number.
- Demographic Information, such as your city, state, country of residence, and postal code.
- Profile Data, such as your date of birth, relationship status, biographical details, and any other information that you add to your account profile, such as information about your partner.
- Communications that we exchange with you, including during live sessions (including notes taken by Providers, and persons acting on their behalf, during such sessions, other communications you may have with Providers, or when you contact us through the Services, social media, or otherwise, including for support).
- Questionnaire, Survey, and Session Data, such as information you provide when completing one of our surveys or well-being questionnaires.
- Transactional Data, such as information relating to or needed to complete your payment for the Services, including confirmation numbers and transaction history, or data related to your subscription status.
- Marketing Data, such as your preferences for receiving our marketing communications and details about your engagement with them.
- Relationship Data, such as familial or other relationship to third parties whose personal information you may provide to us; information regarding your relationship status, goals, and challenges; and other relationship-related information you may provide.
- Payment Information needed to complete transactions, such as payment card information, which is collected by our third-party payment processor, Stripe, as described further below.
- Other Data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:
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Data providers, such as information services and data licensors that provide demographic and other information.
- Marketing partners, such as joint marketing partners and event co-sponsors, unless you have opted out of receiving marketing communications.
Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Services, our communications, and other online services, such as:
- Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 5G), and general location information such as city, state, or geographic area.
- Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Services, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.
Cookies and similar technologies. Some of the automatic collection described above may be facilitated by the following technologies, including:
- Cookies, which are small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies can include “session cookies,” which are deleted when a session ends; “persistent cookies,” which remain longer; and “third-party” cookies, which our third-party business partners and service providers place.
- Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications.
- Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
Ours Wellness does not currently use cookies, set “first-person” cookies, or pixel tags; if that changes in the future, this Privacy Policy will be updated accordingly.
Data about others. We may offer features that help you invite others, including your partner, to use the Services, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so.
How we use your personal information
We may use your personal information for the following purposes or as otherwise described at the time of collection:
Service delivery. We may use your personal information to:
- Provide, operate, and improve the Services and our business;
- Establish and maintain your user profile on the Services;
- Connect Clients and Providers;
- Schedule Providers’ services;
- Enable security features of the Services, such as by sending you security codes via email, and remembering devices from which you have previously logged in;
- Communicate with you about the Services, including by sending notifications, appointment reminders, questionnaires, announcements, updates, security alerts, and support and administrative messages;
- Communicate with you regarding promotional opportunities or activities;
- Understand your needs and interests, and personalize your experience with the Services and our communications; and
- Provide support for the Services, and respond to your requests, questions, and feedback.
Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Services and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We convert personal information to anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
Marketing. We and our service providers may collect and use your personal information for marketing purposes. We may send you direct marketing communications. You may opt out of our marketing communications as described in the Opt out of marketing section below, in which case we will not collect or use your personal information for marketing purposes.
Compliance and protection. We may use your personal information to:
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comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
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protect our, Clients’, Providers’, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
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audit our internal processes for compliance with legal and contractual requirements or our internal policies;
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enforce the terms and conditions that govern the Services; and
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prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including privacy violations, cyberattacks, and identity theft.
With your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, including when consent is required by law.
Cookies and similar technologies. In addition to the other uses included in this section, we may use the cookies and similar technologies described above for the following purposes:
- Technical operation. To allow the technical operation of the Services, such as by remembering your selections and preferences as you navigate the site, and whether you are logged in when you visit password-protected areas of the Services.
- Functionality. To enhance the performance and functionality of our Services.
Analytics. We may use your personal data for analytics purposes, such as to help us understand user activity on the Services, including which pages are most and least visited and how users move around the Services, as well as user interactions with our emails. We may also use your personal data for business analytics purposes, such as helping us build and scale our Services.
We use Google APIs, which are application programming interfaces developed by Google that allow communication with Google Services and their integration to other services. Examples of these include Google Calendar, Search, Gmail, Translate, and Google Maps. Google APIs also provide analytics functions. Our use and transfer to any other site or app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. You can learn more about Google APIs and read this policy by visiting: https://developers.google.com/terms/api-services-user-data-policy.
How we will NOT use your personal information
We do not sell your personal information to others. We will not sell your personal information to third parties.
We only collect the personal information we need in order to provide you with our Services. The personal information that we ask you to provide us, or give you the option to provide us, is intended to help us direct you to, and deliver, our Services.
How we share your personal information
We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection. In all cases, we will share the least amount of your personal data possible and only as permitted by applicable state and federal laws.
Service providers. We may share certain information with third parties that provide services on our behalf or help us operate the Services or our business (such as hosting, customer support, email delivery, marketing, consumer research and website analytics).
Payment processors. Any payment card information you use to make a purchase on our Services is collected and processed directly by our payment processors, such as Stripe. Stripe may use your payment data in accordance with its privacy policy.
Professional advisors. We may share certain information with professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. We may share certain information with law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business transferees. We have the right to share your data with or transfer it to acquirers and other relevant participants in business transactions (or negotiations of or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Ours Wellness (including in connection with a bankruptcy or similar proceeding).
Your choices
Access or update your information. If you have registered for an account with us through the Services, you may review, change, or update certain account information by logging in to your account.
Opt out of marketing communications. You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. Please note that if you choose to opt out of marketing-related emails, you may continue to receive service-related and other nonmarketing emails.
We cannot offer any assurances that the companies we work with participate in the opt-out programs described above.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” requests. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.
Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.
Other sites and services
The Services may contain links to websites, mobile applications, and other online services operated by third parties. We encourage you to read the privacy policies of the other websites, mobile applications, and online services you use.
Security
We follow generally accepted standards, practices, and procedures to protect the personal information we collect, both during transmission and once it is received. We maintain appropriate technical, administrative, and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure, or misuse.
However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information, beyond the protections we employ to the greatest extent of our ability.
International data transfer
We are headquartered and solely operated in the United States and, and do not transfer data internationally. If you are located outside the United States, you are still able to set up a free account with us.
Children
The Services are not intended for use by anyone under 18 years of age, or the applicable age of majority in a particular state or jurisdiction. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us. If we learn that we have collected personal information through the Services from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Services or through other appropriate means. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.
How to contact us
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Email: [email protected]
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Mail: 1220 Blalock Rd., Ste. 300, Houston, TX 77055